I have shopped here for years. It has maintained its high quality. The workers are friendly and…read morehelpful. Many have been there for years. The prices are comparable to the big chain stores. As I have aged, it is a store I can walk around the entire store and personally buy my groceries. Parking is great. I do recommend.

Monday afternoon, The deli does not know how to slice meat 1 inch thick. (You put the meat on the…read moreslicing machine and set the thickness to 1 inch.) went to the front counter and asked the manager (?) to help her do it, he was no help. I said REALLY? he said REALLY! Three times back-and-forth. had to do without this time.

Their meat section was not fully packed. Some looked like it was going bad. Not enough cashiers…read more Prices were extremely higher than other supermarkets I've been to. Also getting customer service was hassle. The self checkout machine kept malfunctioning.

This Giant grocery remains a hugely depressing experience. It's a zoo, not a clean, modern grocery…read morestore. Management doesn't care. Security just stands and does nothing while a homeless guy basically camps out in front of the doors (and last week when it was cold, they let him sit INSIDE on a bench while he pigged out on food given to him!). Also a dude regularly goes around with an empty cart, bothering customers to buy his book of,poetry (?!). I've seen shoplifters just pack up their backpacks with laundry detergent and security does nothing. The outside sidewalks are dark and grimy - anyone heard of pressure spray? Downtown Silver Spring deserves better than this for people who can't afford to shop at Whole Paycheck or Mom's. I've written to Giant Corporate and store management: no one does anything.

Disappointing and embarrassing experience. I was shopping with a personal backpack and reusable bag…read morebecause of the store's restrictive bag policy. While browsing produce, I briefly placed a bag of kale in my backpack while continuing to shop openly in plain view. An employee approached me near the seafood counter and essentially implied I might be stealing, telling me I needed to take it out of my bag because he "didn't want me to get in trouble." The interaction felt unnecessary, humiliating, and accusatory -- especially since I was not hiding merchandise or behaving suspiciously. What made it worse was that the store seemed understaffed in areas that actually affect customer service: most checkout lanes were closed, customers were forced into self-checkout, and basic assistance throughout the store was lacking. I understand stores have loss prevention concerns, but there's a respectful and professional way to handle those situations. Instead of making paying customers feel singled out, management should focus on improving customer service and staffing.

I figured since I was out this way I would pop into a nearby grocery store and pick up a few items…read moreI didn't really need, but might as well get. It took me a minute to find this place and when I did I had to figure out where items were inside. Once inside I went about my way and figured out where things were. I browsed a bit and figured out what I needed and how much would fit in my bag. Metro is not the way to go to go full out grocery shopping. Making my way to the register was easy, but the speed of getting to one is not quick. When I did get to the register it wasn't the simplest thing to use either. While using them I felt like I was under a microscope being watched by the employees instead of being assisted. It would have been quicker if they could have seen I was struggling a bit. This would have been an easier stop if this was my local store, but when in the area I had to make do.

The store is always clean. The fish and meat are fresh. The cashiers polite and pleasant.read more

Best way is a chain store and this has to be the worst one. This one is located on Piney Branch Rd…read more It's not uncommon to find fruits and veggies rotten. Make sure you at the bottom of any packaged items. I've found mold on my snap peas and garlic. I went today for tomatoes and it was hard to find an actual red one. The prices have gone up almost 75% post Covid. They have always doubled the price for any American products. The precut turkey legs were very gray, so i opted out. The tub of ice cream use to be around $4, it is now $8. The same tub is cheaper at Sam's Club and Costco. Once I was done and went to the line. They FORCE...FORCE YOU TO USE DEBIT. If you have a card that has both debit and credit....they do not know how to change it. I asked for a manager. They said he left and there was no one to talk to. The cashiers do not speak English very well. It was absolutely ridiculous. I forgot why I stopped coming before this visit but now I remember. I won't be back. Lost customer.

This is a wonderful and clean store. It is kind of a maze to get to some aisles and an automatic or…read morepush button for the door would help a lot as others say. The staff are very friendly. The prices run high but the tea selection is great for unbeatable prices. They do run sales as well and will discount further if the item rings up wrong.

Love shopping here. It's never a zoo and ALL produce is organic. No need to study tiny labels as at…read moreother nearby stores owned by gazillionaires. You can email the owner (Scott) if you have any questions or suggestions. Checkout is always prompt, hardly ever a wait, and no self-checkout. While it's not cheap, if you actually compare prices elsewhere in the area, you may be surprised at things like shade-grown organic fresh roasted coffee beans at $11/lb. and great variety of nuts, beans, seeds, spices, in the bulk bins at a fraction of what you pay for them pre-packaged. My one "whine" is about the parking lot ramp sightlines - be careful when pulling in as someone may be coming up the ramp as you enter. But other than that I'm extremely happy they've opened in Silver Spring!

I love this store, but hate all the traffic cones on Wayne Ave, especially in the dark and rain…read more However, coming here at 9pm is the best. Plenty of parking. I parked right outside the door! I bought some delicious looking huge cinnamon rolls. Let's hope they're as good as they look.

The way I was treated by the store manager still has me heartbroken and angry at the same time; The…read morestaff member at the coffee bar told me that I needed to purchase the Uber gift card at a regular register. I paid for my iced coffee then stood in line at a regular register. The cashier asked me how much I wanted on the card; I replied $100. After several attempts at trying to ring it up without any luck, he told me to go to customer service. While waiting in the customer service line, the store manager comes up and says I need to purchase that at a regular register and not customer service. I showed him the cashier who told me to go to customer service. We both walked over to the register and he asked me for my ID and then analyzed my credit card to see that they matched!!! I was humiliated and embarrassed SO MUCH that I started crying and said: I have NEVER been asked to show ID to buy a gift card! I have never been required to verify the credit card was indeed mine! He said that was their policy for gift cards over $100... since when??? The store owner really should look at the store cameras for February 5th so they can see how awful I was treated by the tall bald-headed manager! I went back to the coffee bar and the kind staff member asked me what's wrong but I was so distraught, I couldn't clearly say... I have been coming to this location since 2016; and although the store environment is under construction, customer service should still be top-notch.

I can't really separate my opinion of the place from memories I have of the old Water Reed army…read moremedical complex that used to be here. I was saddened by the decision to close the base and I think having a facility to care for veterans inside our city limits was important both symbolically and practically, and while the complex was still in various stages of construction when I stopped in, the hospital that once stood near here was not recognizably present. As to the store itself, it has a lot of standard things you'd expect to see, but I found some nice items on clearance. Self-checkout was available, if marginally functional, and I found a set of single-stall bathrooms to be a welcome development, but they were only available after checking out at the register. There was a lot of weird bush league behavior going on, including a car standing out front double parked after the driver dodged in for what I assume was an online order pickup. It seems like this largely vacant complex should have easier parking and more efforts to discourage bad behavior, but apparently I expect too much.

I enjoy this location. Second time buying the prepared family dinner. Noticed some things that made…read moreit not that great this time. The chicken was tasteless, the green beans seemed uncooked and had various colors, ends not trimmed. The sweet potatoes were ok, kind of very soft. These meals are a great timesaver and inexpensive. Wish there were more options other than chicken and salmon.

Clean and neat, has everything I need, the produce is fresh, and it's never hard to find parking.read more

We tend to shop later in the day when it's less people and it makes grocery shopping so much more…read moreenjoyable lol this place has 2 car electric car changing stations which earned it an extra star rating for me. But overall the grocery store is well kept and organized. The people are also pretty nice. It's a really big store with lots of selections.