Update: I decided to stick it out and give them another shot. The staff has been great and very…read morehelpful and think they were just going thru some change and transition. We will happily continue to go here as a family! We have been going here for four years and loved it. I had previously left a great review. But they have changed up the staff and when I called this week to get our son in they wouldn't take him unless we filled out new paperwork. I understand that but I couldn't take off work and was going to have mom take him in...I asked for them to send me the paperwork so I could fill it out and send with my mom. I would have printed it out online but that is not an option. Long story short they told me they wouldn't send it to me I had to come in in person and fill it out or they wouldn't see him. I ended up just using a pediatric urgent care in keller and needless to say Swe are now looking for a new family practice and will be taking our business elsewhere.

I had to choose a primary care provider so I picked Dr. Khan and that was the best decision I've…read moremade regarding my health care. Dr. Khan is professional, patient, friendly and makes you feel comfortable. Unlike many doctors, she takes the time to LISTEN and EXPLAIN so you can understand and be a part of your treatment. She follows up when needed and is available in an emergency. Dr. Khan takes into account the "big picture", your wants and what she believes is best for your health. It's a team effort with your voice being heard. The office staff is courteous, friendly and professional. I highly recommend Dr. Khan at Alliance Family Medicine if you're looking for a new, top quality, primary care doctor.

They addressed my issues and there was nonwait time. I went in exactly at my appointment timeread more

Called early this morning as a walk in, they proceeded to tell me I could come in ASAP. Walked in…read morestraight to the room and they treated me so kind, Dr. Rencher was straight to the point to detect my concerns. Educated and professional and precise. Would def recommend this place to anyone seeking medical attention. 5/5!

If I could give zero stars, I would. This doctor's office is the definition of unprofessionalism,…read morestarting from the top. The owner, who is also the doctor, had the audacity to call my husband and I liars simply because we pointed out their lack of proper patient care. Instead of addressing concerns like a professional, DR. KREIG chose to be defensive and dismissive--an interesting approach for someone in the business of care. I will be writing a formal complaint to every platform possible to ensure this doesn't happen to someone else! Every single visit, without fail, there was some mysterious balance due--not just a standard co-pay, but an additional charge that always seemed to appear out of thin air. Transparency clearly isn't a priority here. On top of that, this office doesn't believe in appointment reminders. No calls, no texts, no emails. If you want to make sure your appointment is still on, that's on you to remember and confirm. Because, apparently, basic patient communication is optional here. Save yourself the frustration and find a practice that values professionalism, honesty, and patient care--because you won't find it here.

If I could leave zero stars, I absolutely would. I cannot begin to describe how unbelievably rude…read moreand unprofessional Debra Krieg was during our visit. The moment she walked into the room, her attitude was palpable -- cold, dismissive, and completely lacking any sense of courtesy or care. She didn't smile, didn't greet us, and acted like we were inconveniencing her just by being there. My entire family has been coming here for the past three years, and we've never had an experience this bad. Debra made zero effort to listen to anything we said, cut us off repeatedly, and carried herself with a smugness that was completely inappropriate. Her tone, body language, and complete disregard for basic respect were unacceptable. It honestly felt like she went out of her way to be condescending. If this is the kind of service this place is now allowing, we will absolutely be taking our business elsewhere.

Love the customer service here. I usually see Dr. Andrew Dao. He knows what he is doing! He is even…read morewilling to fight with my insurance company to get me a better medicine. So glad I find him.

Got charged $115 dollars for a 10 minute visit and then to tell me I am fine... this place is the…read moreworst and they just want your money. The two staff members at the front desk were not welcoming and did not seem to care at all about my frustration. Definitely not coming back here.

My visit was to get test results. Dr Sharaf was very clear explaining the results. She also…read moreexplained that I should see a specialist for a second opinion. She is very thorough and answers any questions I have. My experience at her office is a very friendly professional staff which makes you feel comfortable and important. I highly recommend her to everyone, love her and her staff. Carolyn M.

Dr Sharaf is a really caring and good doctor. I will say that she will tell you what you need to…read morehear about your health care. This isn't to say it's what you want to hear, but that you should hear. But even with having to be a little tough at times with patients like me that is afraid of getting blood drawn, she still makes me glad she is my doctor. Because she will make sure that both her and her wonderful staff will not let me forget what lab tests I need done. I saw a different GP in Southlake before coming to see Dr Sharif and it's because of this other doctor that I know I'm lucky that Dr Sharif is on my side. The other doctor didn't care at all what happened to me during one of the most stressful times in my life. The other doctor didn't want the complicated patients. But Dr Sharif doesn't seem to shy away from patients that may be hurting both physically and mentally. Anyway, Dr Sharif is by far the best GP/Internist I've found in the area. Thank you Dr Sharif and staff for being there for me during both the good times and bad. Stay safe and healthy during these unusual times. :)

It was so nice to finally find a doctor who spends time listening & examining you. Not quick to…read morewrite an RX and push you out the door !

I contacted Dr Turner because she had been recommended to me. I have arthritis and it's hard…read moresometimes to get to an office. However, I have high blood pressure and can't be without my medicine. Dr Turner diagnosed my issues quickly and was willing to listen to all my aches and pains. I really appreciate the professional, kind attitude she displayed during our visit. I have already recommended her to two of my family members.

The customer service isn't great but the nurses and Dr were amazing. They made sure that I got a…read morereferral and MRI ASAP.

dr Kirby has been my doctor for at least 15 years. I have always loved her and even her nurse. They…read morehave been so wonderful to my husband and myself. most of the front end staff are ok too aside from a few of them are pretty rude, but I'm able to get past that because I've always loved Dr Kirby. Well about a month ago I tried to make an appointment and I was told very rudely that she is no longer with the practice, when I asked where she went they rudely told me that she is just no longer with the practice. Later on my husband had to call for his DOT certification and wanted to speak with Dr Kirby's nurse. The front end staff refused to transfer him, and when he asked when he could speak with her, they hung up on him. this truly makes me sad but like her I must move on and find myself a new doctor. I definitely wouldn't recommend this place. You really need to have a better front end because first impressions are everything! DR KIRBY!! You are so missed by many patients and as for me, I hope all is well with you.

I want to express my sincere gratitude for the exceptional care I have received at your clinic. I…read morehave been a patient at KFMC for four years, during which time I struggled to bring my blood pressure into a normal range. After Dr. Martz prescribed new medication this past Friday, my numbers returned to normal by Monday. This is the first time in 15 years that my blood pressure hasn't been in the "stroke zone." I already feel a significant improvement in my energy levels and overall quality of life. I cannot say enough good things about KFMC. Every member of the staff is friendly, helpful, and truly takes the time to listen to my concerns. Thank you all for your dedicated support.

Lucy McLean, Jessica and Kim were all so kind and took amazing care of my husband and I. We went in…read moreto establish care with a new Primary Care. I felt like I was heard and supported. It has that family owned feel when you walk in so we felt comfortable there. Highly recommend this office!