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    Intouch America

    2.9 (16 reviews)
    InexpensiveMobile Phones
    Closed 9:00 am - 5:00 pm

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    Cell Repair Master

    Cell Repair Master

    4.6(932 reviews)
    1.7 miWoodland Hills

    Eli has helped with numerous phones whether Samsung or iPhone-whether it was a screen broken or an…read moreissue with an old device. He is always honest and upfront about the time it may take. I go to him for any issue with any electronic device because I know he has the best customer service not only in the valley but in Los Angeles. If you want someone who knows every device and how to fix it call Eli before suddenly replacing your device!

    I had some pretty bad scratches on my iPhone 16 Pro Max screen so I called them asking for a quote…read more I was told $160 and made an appointment for later that day after work. I got there and was asked how much I was quoted on the phone so I told him and he took my phone to the back to start working on it. He asked how I was paying and I saw the sign that said cash, Zelle, or Venmo only so I said Zelle. I asked him about putting a glass screen protector on and was told he ran out of them but can order it. I got my phone back and immediately noticed the screen was dark and thick and lagging. He told me it was the LED generic one. I said I wasn't aware there were other ones and he said there are signs everywhere to ask about upgrading. I didn't know to ask about upgrading because I was just quoted a price thinking that's how much all of them are for this phone! When I called he should have said that there were different options with their pricing and what the differences were. So I asked about the next one up which would be $260. He said because it's extra work he would charge me $100 for labor if he takes this one off and puts my other one on or I can pay for the other one and keep this one on until I come back and pay ahead because he'd have to order it. I was in a pickle because either I pay $100 to have my old one put back on and then have to go to Apple and pay approximately $380 for their factory one so I'm out $480 or I pay $160 to keep this generic one that is dark and thick and just horrible with the colors. Or I pay $306.60 (with tax), go home with the generic one on, they order the next one up which is the OLED and the glass screen protector, and I come back the next day after work for that install. I chose the 3rd option but left crying and just so upset thinking that I got screwed over. I get home and now there is a green line running down the screen. At work the next day I called around 10:30 to make sure they got the screen in and to tell them what time I'll be coming. He says it's coming by UPS so he's waiting for delivery. I tell him I'm off at 3:30 so I'll head straight there but then he tells me since it's Friday they are only open from 8 to 2. WHAT! I was never told about this the day before and I specifically told them I'd be coming after work the next day and even called my husband to figure this out while I was there. So now I'm in another pickle. I've paid them and the screen is ordered and I need this done! So my mom comes to my work to pick up my phone and take it there to complete the work. BUT GET THIS! Now I'm home with the OLED screen and it's glitching!! What the hell?! This has been the WORST experience ever and not once did they try to compensate me for my time and this whole experience or try to make it better. BEWARE!!

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    I11 Back Glass Replacement

    Cell Repair Master - He told me that they do accept credit cards, but their machine was broken. NOT

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    Intouch America - mobilephones - Updated August 2026

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