Unprofessional movers. Broke or damaged several items. Didn't respond to follow up text or phone…read morecalls. I'm very dissatisfied

They were SO great! Loaded our 2bed 2bath in less than 2 hours and packed our Uhual like a jigsaw…read morepuzzle. Treated heavy furniture like it was nothing & made sure to tell us to only help if we wanted to. Great value for the service, I wouldve paid more because of how fast they finished. Tim & Neil were also very professional and friendly. 10/10

Simplify with Margaret ( https://simplifywithmargaret.com/ ) was here today to help me to move…read morethings around the house and help organize some areas and what a difference they've made! I am recently widowed and have mobility issues (standing, walking) and needed help getting things moved up and down stairs as well as reconfiguring my garage workshop. After contacting the owner (Margaret) , we scheduled a consultancy. I had already put together a list of things to get done, and we went through the rooms that needed work and were able to put together a rough idea of what would be needed. Later I provided her the final list and within a week we had scheduled a date for the crew to do the work. Marcey, Jamail, and David arrived on time and, after a quick tour of the various areas, they took my list and got to work. Through the whole process they were personable, courteous, industrious, and engaged. Each had time to talk about the various processes and were generally just pleasant to work with. The list was extensive, easily a half-day's worth of work, but they were done in a little over four hours. The final walk-throughs of the various areas left me amazed at the thorough job and attention to detail. My role was to be available for questions, but otherwise I tried to stay out of the way and let them do their work. The questions asked were considerate and completely dependent on my judgement. There were some small adjustments as the work wound to the end, but the team was very adaptable and quickly worked through the adjustments, making sure that I was happy with the final outcome. Simplify with Margaret was easy to work with, their rates are reasonable, and the staff that I met were pleasant, hard working people that have a good head for organization. The day before the crew was to arrive I had discovered another task needed and Margaret and the crew had no problem with the change. The job they have completed provides me a great palette to work from for developing new work flows. Once I have a better idea of what I may need, I'll work up my list and give Simplify with Margaret a call. The company also hires out to help with Christmas decorating. I plan on contacting them to schedule a crew to help me with that this year.

Didn't know where to start to get my apt in order but Margaret and her crew came to my rescue!!!…read moreWords can't describe how pleased I am with the service and results!!!! I would definitely recommend & pricing compared to results I don't even think they compare...With the results you'll think you got a great discounted rate believe me!!! They didn't just come in my home & toss everything they included me in the process of sorting & arranging. Not only are things organized but manageable & if things do start to get back cluttered, upkeep & maintenance are offered to avoid the clutter building back up..Simplify was just simply amazing can't wait to tackle more projects in the future!!!

Job was to load and unload a 2 bedroom house across town…read more They confirmed reservation more than a week ahead. The day before they sent a confirmation of job and arrival time of 9:30-10:00. Did not show up and would not answer or return calls. Finally texted me at 12:30 to say U Haul overbooked them. I had to return the rental truck before 2:00 so I told them we would not have a truck later in the day. This initiated numerous return calls to me that were harassing and claiming they wanted to make it right. They could have done so by only reimbursing the cost of the truck I rented. They are no where near Perfect nor Right and are No show.

These people are the absolute worst, they will make your appointment IF you can get them on the…read morephone they may or may not answer! Then when your day approaches they will try to push back the move in others words have a back up plan cause they will not show up! Never waste your time on this company it's bogas!

DO NOT USE THIS SERVICE AT ALL!! If I could give him a 0…read morestar rating I would. I booked him March 9th 2022 at 245pm for moving services for April 6th 2022 he was accommodating to the date being switch BUT when it came to moving day he was 5 hours late! When he came into my home he stated "I didn't know I was moving a cop" not once but TWICE Infront of my little stepson! I requested my $120.00 deposit back as he did not move anything in our home! He has blocked all forms of communication including cashapp which is the form of payment I had to send for the deposit. WORST moving experience ever!

Keith received both a signed contract and his required deposit. I discovered his phone number was…read morechanged/disconnected the day before my scheduled move. He has not reached out to me or replied to any of my emails. However, he has cashed the check that covered the deposit. He is truly a crook and I will be seeing him in court seeking all damages! He deserves less than 1 Star.

I am very happy with U Pack. They were very helpful for my needs. They answered every question and…read morewhen I had to make changes it was so easy and not stressful. They were accessible every time I needed help and their pricing was the best for moving my daughter from college back home. It was over 2,000 miles. I highly recommend them. They made the move very easy.

I was very happy with U-Pack for our move to AZ in May, 2024. The reservations were easy to make,…read moreand I loved that I was able to speak to a live person each time I called. The delivery and pick-up drivers were very helpful and showed us how to use the bulkhead and secure our load. They were very accommodating with the delivery time of our furniture as we were unsure of the exact closing date and time. The delivery driver was very helpful in Phoenix. Our daughter also used them in February to move from CA to OH. I highly recommend U-Pack for your moving needs.

UPDATE: The owner called me and refunded me for the extra hour I was charged and is handling the…read morebroken mirror, he was very polite and apologetic so I feel like they've made right on the situation. Good customer service is very important and I appreciate it! The movers themselves are good guys ...I had two sets. First day, no one ever showed up, no one ever called. I called them around 3 wondering what the deal was and was told just 30 more mins for hours until they finally showed up after 7pm (I had an infant needing to go to bed and it was 17 degrees outside in the dark) so not really moving conditions . They moved a couple essential pieces and were coming back Saturday. Mind you I would have just gone into work and rescheduled the move had they done the right thing and accurately assessed when they would show up. I told them they could come back Saturday but I wasn't paying a penny more for the move based on my dissatisfaction. Came Saturday and were packing up on schedule...when I realized they weren't padding any of the furniture...they said they weren't told to come with any supplies for wrapping furniture or packing supplies (to pack my kitchen), so then they had to wait for supplies to come and once they did 2 guys stood outside talking to the guy who brought them for 20 mins before they got started again. I told them to just finish up the work that they had already started and they could go. A mirror was broken and documented...I had new movers within a couple hours to finish the job. Monday morning rolls around and I'm outside in the freezing cold arguing with them because they charged my card again and didn't even bother to address my broken mirror. They argued with me about having to pay for an extra hour more of their time since they were at my house...ummm 1 day of missed work, 2 days of childcare, waiting for supplies to be delivered, having to hire new movers, a broken mirror, and they just helped themselves to charging my card for more time!!!

It took 9 men to move me from Harris County GA to a storage company in Columbus GA and then back to…read moremy new home in Fort son Ga. The movers broke many things that included antiques, put dry/bottled (both glass and plastic) into boxes with no sense of responsibility ruining food in the process. They have refused to be held accountable. The owner consistently yelled at me - I front of workers and even potential customers - because I held him accountable. Storage unit was designed to more than accommodate my belongings but the Packers stuffed my belongings in so tightly that it came the door at the facility I used, which did not hold me accountable but Two Men And A Truck. Very bad services that cost me a financial fortune and a great deal of stress and grief as I realized the damage the caused. Again, zero accountability, only deflection of responsibility throughout the experience. I do not recommend this moving company to anyone and have already steered two potential customers away by the pictures I took upon the arrival of my belongings and the poor shape and destruction of property this company created.

I hired Sanera Van Service to move us from a second floor, 2 bd apt into a house about 37 miles…read moreaway. They showed up on time, worked as a team and completed the move wonderfully! Super reasonable rates. Men were respectful, strong and knew how to move a household! No breakage or losses. We would hire them in a heartbeat and would have NO hesitation recommending them to family and friends.

I hired them to unload two trucks they were suppose to arrive at 9am the price 325.00 for 4 men…read more They did not arrive until 1pm, after we already unloaded 1 of the trucks. 6 people showed up to help compensate the fact that they arrive so late. They were I done in an hour an a half and I paid the 325.00 We are moving again but now instead of the same price and men, they want 3 men for 398.00 - less men and more money. Yeah right. They lost not only this customer but the many others on my Facebook page.

We hired this company when we were in a bind and our uhaul movers came through. They did get us in…read morequickly that day and 1/3 of them moved our stuff efficiently. However, I would not advise that any women or children be there while they are working. Even if you're with your husband. I was sitting next to my husband WITH MY NEWBORN IN MY ARMS, completely clothed when I received a text message that said "yo body look good ash ma " I showed my husband and we called the boss immediately as we knew that they knew where we lived and didn't want an altercation to occur there with our baby. Mike (boss) said that he would send someone over to replace the employee and have him gone from the property. The new employee they sent was beyond rude and told us he was going to charge us extra because he didn't make the first problematic employee leave and now we had "3 movers." This employee and Mike also said that maybe I should have had more clothes on. I was wearing a tank top that came up to my neck and a skirt with shorts under it. The whole thing was beyond uncomfortable and also handled poorly by their owner or boss, who also questioned me for tipping the one employee that did his job well and minding his business. Oh and Mike also admitted that this employee had sent messages like this to women clients before but it was "always after leaving the property"

Don't walk but run away from this establishment! They run the clock while on the phone and attempt…read moreto hide items in closet in hopes that you won't notice that the items haven't been moved so that you'll take on the burden after spending well over $700 for subpar service. The owner is rude and please don't be a victim of domestic violence because they will tell where you live on a public forum for your known assaulters to see and use to their advantage! Which defeats the entire purpose of moving! Talk about a lack of professiolism! Use 2M&AT instead! These people are fraudulent, esp towards women!

I cannot say enough about my experience with this company! These guys were fast, efficient and…read moresuper polite the entire way. They showed up on time with 3 hard working men and a large truck and had my 3 bedroom home moved within 3 hours. They definitely went above and beyond!

These are the worst movers ever....don't use them under any circumstances, They packed all my…read moredishes, $600 mixer and all my glassware without any packing. They piled boxes of book on top of my roll top desk and ruined it. My $1200 Tamarov 600 mm lens is missing and they threw my MacBook in a box with no wrapping or padding and now it will not turn on. My hardware and all my cables and power cords for all my electronics are missing. The braces to my mirror on my dresser are missing. Do anything you have to do to avoid this company. They are the worst movers I have ever had in over 25 years working for the government. Fort Benning peeps, don't let them schedule these movers for you they SUCK!