So far I'm very unimpressed, slightly disgusted and annoyed at the rates for this hotel. They said…read morethey don't have normal room service, they only clean rooms once every 3 days. The shower drain is backing up. When I just took a shower, I had to stand in dirty water. The refrigerator is barely keeping anything cold and is freezing over on the inside. I went to lay down and I found jelly on the side of the nightstand next to the bed! The bathroom configuration with the toilet and shower separated and having the sink's faucet offset, is ridiculous. Then at night when I want to wind down and watch tv from my bed I can't because the TV is so far off to the side I can't barely see it. I have paid far less to stay at Marriot hotels with much better conditions. I assume since there's an event in town - Marriott decided to price gouge instead of charging a reasonable rate for a very poorly managed hotel. Update: Their breakfast is about as desirable as the rest of the hotel. There was hardly anything to choose from. They had breakfast sandwiches that were soggy and cold. The oatmeal was dried out. Of course your standard powdered eggs and sausage patties. The area with cereal look like it had exploded because no one was cleaning up any messes. No bagels or breakfast pastries, just English muffins. Usually I'd just grab a yogurt but they didn't even have that. What was really upsetting is when the lady who was supposed to be restocking everything couldn't restock food for everyone but brought ONE person like 2 dozen sausage patties but can't restock food for anyone else? Breakfast wasn't stocked ANY day we were there. (Reduced to 2 stars) Update 2: I'm assuming this is a pet friendly hotel but pet friendly shouldn't mean I have to listen to a dog barking all night in a room next to me. Normally I can sleep decent but I slept horrible from the beds and pillows being super uncomfortable. The hotel shakes every day around noon to 2pm, I thought it was an earthquake at first, no clue what that was about. So be aware of that if you try to take a nap mid-day. (Reduced to 1 star) I noticed on their website that the manager responds to complaints, but there are similar complaint by a lot of people. I can't believe we spent $1k to stay here and not have any amenities as simple as daily room service, a decent breakfast, clean room, working refrigerator, drains that aren't backed up, etc. Also, the upholstered furniture in the room is disgusting and needs to be cleaned.

This is the third time my husband and I have stayed here. The first two times were more than a…read moredecade ago. We use for convenience to the UCH Anschutz medical center in Aurora. Our more frequent doctors are conveniently in Boulder and Longmont. But some surgeries do need to happen at Anschutz. It's a facility that draws patients from several states so nearby lodging is important. SpringHill Suites was one of the first. There is a Hyatt next door. They share a shuttle service that takes patients and family members across busy, 8 lane Colfax to both University Hospital and Anschutz Outpatient Pavilion, Sue Rodger's Anschutz Eye Center as well as to Colorado Children's Hospital. This visit was planned for my husbands eye surgery and though a day surgery with a post op appointment the next day, we decided to stay over until he was cleared to drive back to Boulder as I don't drive because of a low vision condition. In winter, the extra time is even more important. The hotel has rooms designed and priced for this need. It was less expensive to stay here than to pay for car rides back and forth each day. The rooms are small studio suites with comfortable furniture and linens, micro fridge and micro wave and workspace with lots of lights and charging plugs. The room we had was nearly identical to what we had a decade ago, so upkeep and updating must be done regularly. The staff only changes linens as needed to save water but they were happy to leave off extra towels for our 3 day stay. The lounge downstairs serves breakfast staples as many do. Simple stuff my husband was ok with though I needed more options but u was free to do this while he was in surgery. There is a bar for evening that we did not use. There was a small convenience area with sodas, snacks, and. Serious treats but they were out of a few things he wanted, like ice cream. The rotating staff members were all helpful and pleasant. We used the shuttle on surgery day but walked the next day in nice weather for a little exercise. Shuttle driver was very feelingly. The second day there was a phone issue at the Hyatt next door that prevented us getting the shuttle though we didn't really need it anyway.if the weather had required it, I think we had plenty of time to have it resolved. The walk was only 6 minutes, using the pedestrian bridge over Colfax, which you are not allowed to cross on foot. It is prominently posted at the corners where it had been allowed in the past before the road got so wide and busy. One thing we noted different on this visit was that we were given a room facing Colfax as in the past , both times, we had rooms facing the parking lot. It was very noisy even with the heavy drake across the window. Take parking lot if you can get it. We will if there is a next time. Another small annoyance was that our 3rd floor room smelled lightly of bacon for about 30 minutes as the breakfast was being cooked. That had not happened in our first floor rooms a decade ago but I am not aware if they even served breakfast back then.

Okay. Here's the situation. I came here for an anime convention. The hotel overall was quite nice…read more The restaurant and bar were decent. One bartender, Angie (who has been doing this for decades) was amazing. Actually enjoyed the panel rooms. I wish the largest area has been even larger for some of the more popular events. Our hotel room itself was a bit of a mixed bag. We had a southern exposure and the curtains were open when we checked in and the room had heated up quite a bit. It was in the mid 70s in the room and it took a long time to cool it down to the 60s. Probably never complain about the room was that I couldn't 62° and was limited to 65° and it took a long time to get there. My second complaint would be, something that I've seen as a trend recently in hotels. The bed is oriented towards the window, and so the TV is at kind of a weird angle for people who like to watch from bed. It was a decent sized room, but I kind of felt there was so much furniture in there, and at such weird positioning that it felt rather cramped. Bed was OK, pillows were a little small. Refrigerator worked fine, it did not have a freezer compartment. I really would've appreciated a microwave in the room. The bathroom was nice and large and I don't really have any complaints about that. The parking garage was quite large, but it was a bit of a haul from the parking garage to the entrance of the hotel and did not make enjoyable trips with considerable luggage.

Stayed here while relocating to Denver quite a few times...hotel itself is very nice and staff has…read morealways been great. Area not so great! Tried walking to dinner a few times and didn't feel that safe. They are trying to clean up the area, but too many homeless and shady people walking around especially at night. Inside however Thursday feel like a whole different oasis for sure. Rooms are very nice and so are the other amenities. Ate downstairs at least 50% of my time based of convenience. Great bar as well...drinks are a little pricey but so is every hotel. Very conveniently located as well easy on/off freeway access.

Phenomenal customer service! The rooms are spectacular and clean the Decor set the mode for the…read moreentire stay. The food provided for the conference was fresh and flavorful and absolute delight to be here.

Stayed here for a work event and had breakfast the next day. Comfy beds, beautiful rooms, delicious…read morefood. Thank you.

(Summer 2022) The rooms were ok, the entrance lobby was ok, the reception was acceptable, the…read morebreakfast was ok. I initially started at three stars, but there was one thing that stood out. Well disciplined pets were allowed, and we brought our mini-aussie. She was not allowed at breakfast (not surprising at all). Still, she was not "barely" acknowledged, as many "we welcome pets" hotels do. Nor was she "heartily welcomed" as few hotels do. (Candlewood Suites is a lovely IHG exception for this.) Still there was an "outdoor patio" adjacent to the breakfast area, and (whispered) - just get her in there, there is an outside entrance, and you can enjoy your breakfast with her outside with you. We did that, and as the breakfast area filled, another couple joined us outside (they were all like tables for eight), and we and they and our aussie all had a wonderful breakfast together. That's what got you the fourth star Holiday Inn Express Denver. Thank you.

In town for a wedding and this was halfway point to Cathedral and wedding party venue. Good…read moreservice, updated facilities, and good location. Breakfast is your hotel standard fare but I do enjoy the biscuits and gravy. Coffee was freshly ground also.

Had a very nice stay here. The staff was excellent starting with the front desk. The warm fresh…read morecookies are bonus points. The lobby is inviting and clean. Quiet is also a positive description. The room was comfortable and provided for a nice dark calm atmosphere for sleep. See you in the morning.

Wow! Doubletree really put together a fantastic team here at this location. From the minute our…read moreshuttle driver, "Wally" arrived at the airport we knew we were in good hands. We were a bit early to check in at 9:00am, so our room was not quite ready. "Ed" our hotel associate at the front desk, recommended a diner close by (see "Rosie's Dinner" review). After breakfast it was still too early so we toured the property. There's an indoor pool and Spa. A Fitness Center, and several conference rooms. One was set up to buy gold. While waiting Wally stopped by and offered us the famous Doubletree cookies. They were still warm and falling apart as we tried to eat them. Finally our room was ready. Since we were part of a group our room was on the group leaders card. There was a minor issue, but Ed was on top of it. He had it resolved in mins. Got the key to our room and we were quite impressed. Spacious King bed room, smartly planned and a good use of space. Great place to come to at the end of the day. When in Aurora, I highly recommend this location. Free parking, restaurant on site, indoor pool, and lots of other amenities. I truly can't say enough about our stay. Stop by and say hello to Ed for me. Michael C. - Georgetown, Tx.

I stayed at the Hyatt House on a not so recent trip (August, 2024). I've stayed at Hyatt properties…read morebefore, but this was my first time staying at a Hyatt House. The hotel is located across the street from the Anschutz Medical Campus. They keep the entrance locked at all times. If you don't have a key card to enter, the front desk staff will buzz you in. Upon my arrival, I received a complimentary bottle of water which I appreciated. When I got to my room, I tried to turn on the TV, however it wouldn't work. Maintenance came up pretty quickly to fix the issue. Somehow my room did not have the correct remote for the TV. Luckily they were able to find a remote that did work with the TV so that was a relief. The room was nice, spacious, and clean. It had a microwave, mini fridge, and a little coffee bar. The bed was very comfortable and I slept well. They offered complimentary breakfast each morning. The food was mediocre, but I did appreciate the fact that they had a good amount of offerings like eggs, ham, pastries, cereal, and yogurt. I stopped by the H Bar (located in the lobby) for happy hour. I didn't order any food, but I did have a French 75 which I enjoyed. I had a comfortable stay at the Hyatt House.

We checked in here yesterday for a 1 night stay due to an early appointment the next day. Check in…read morewas very easy. Being that it was located right across the street from several hospitals... They only had 2 wheelchairs and one luggage cart? Trying to pull up to the front of the hotel was a bit of a mess because their huge van sits right out front of the very little space to park and unload. Once I loaded everything up, I was juggling quite a bit... And it just seemed like the workers there even though they were young men were not very helpful at all. And one of them was just kind of standing around.. It was spacious and clean when you walked in. There was a bar situated to the left... Where you could have drinks or could order some dinner... once we got settled. I went downstairs to see if I could order some food there and the first thing the guy tells me is that they have no salads and offered me to go to the restaurant that was around the corner... I didn't get the feeling he really wanted to work. I was pretty tired at this point after working all day... So I was a little annoyed that I had to walk down there to go get food. As far as the rooms went for a one night day, it wasn't bad! It was also ADA friendly, which helped with our wheelchair. Breakfast was really good and fresh and the staff were very kind! So it definitely ended on a better note! I would probably stay here again... For a night. But they just need to figure out how to really be a little more hands-on with the guests that are staying and have more wheelchair availability luggage cards, etc..

This hotel was, I believe, recently bought by Marriott. There are rumors that plans include…read moredemolition of its signature multi story central atrium, which would be tragic. So long as the atrium architecture remains, we highly recommend this wonderful property, with its unusually upscale rooms. Shuttle to DIA, very nice. Good restaurant and bar. Great access to nearby DIA for flights in and out of Denver. Well trained staff. Highly recommended.

I really like this hotel. The rooms and the bathrooms are so spacious. The room has a fridge and…read morethe coffee bar area also has a sink. The staff are friendly an quick to get us checked in. I love the coffee/tea/hot chocolate bar in the lobby. My initial thoughts the first time I stayed here was that the hotel felt dated but it is quite clean. The gym, located right next door to the pool, has a good variety of equipments and is spacious enough for a handful of people in there without it feeling too crowded. There are towels for guests to use. It seemed very clean. I've stayed here several times and have enjoyed each time. I look forward to staying here again.

This was the worst hotel experience I've ever had. We were told by hotel staff not to drink the…read morewater in our rooms, the AC was broken and it was 100 degrees outside, and worst of all me and the girls staying in my room all got bit by something - spiders we think. My legs were covered with giant welts with new ones popping up every night. I still have marks from the bites and it's been months. I wish I had slept in my car.

I have no clue why two male employees would walk into a lone female's room at midnight just to ask…read moreto get a card on file for incidentals, but they did. The were not invited or allowed in. They let themselves into the room. I will be contacting Choice Hotels over this.

I stayed at this Comfort Suites for 60 days, from September 2025, with a total of $5,584.35 paid on…read moremy behalf. This experience was so bad that I need to warn anyone considering this hotel. Cleanliness and housekeeping: My room (225) was only cleaned once during my entire stay. Towels were refreshed occasionally, but bed linens were changed only once. I had to request room service four or five times before anyone came, and even then, the bathroom wasn't cleaned. The cleaning staff tried to reuse the same two-week-old duvet and mattress cover until I insisted everything be replaced -- and even then, they still put the old duvet back. I ended up having to wash linens myself because no one would properly clean the room, which is not something any guest should have to do. I literally had to strip both beds myself and take them downstairs in order to get clean linen. Unprofessional staff: I experienced multiple interactions with the front desk that were extremely unprofessional. One employee was dismissive, interrupted me repeatedly, and handed me wet towels as replacements. I even overheard staff admit that they had been instructed not to treat guests connected to programs the same way as regular paying guests -- and it definitely felt that way. Safety and disturbances: The hotel is very noisy. Guests were constantly stomping, fighting, and running up and down the halls. Dogs were barking in the middle of the night, and I had to deal with guests fighting next door. On one occasion, the overnight clerk was screaming and cursing loudly in the lobby with multiple guests present. It felt unsafe and chaotic. Broken amenities: The elevators were not working for much of my stay, forcing people of all ages to walk multiple flights of stairs. I even called the City of Aurora myself to report the different issues. The laundry facility was also broken, forcing guests to walk to a nearby laundromat, which is not a safe option in this neighborhood. Communication issues: There were clear language barriers with some housekeeping staff, and my repeated requests for service were ignored. I had to intervene multiple times just to get basic cleanliness addressed. Overall, I would not recommend this hotel to families or anyone looking for a safe, clean, and professional stay. For over $5,000 for 60 days, the experience was horrific -- unclean rooms, unprofessional staff, safety issues, broken amenities, and ignored guest requests.

DO NOT STAY HERE! ROACHES CRAWLING EVERYWHERE. we checked in late due to having a kid at the…read moreChildren's Hospital. Went to room and there were roaches crawling from behind picture frames and under beds. The place was disgusting. Immediately left to find another hotel (IHG for the win) told them they will not be charging my card for the weekend stay. Would give ZERO stars if I could. The front desk acted surprised that the room had Roaches. Which could be because they never clean or step foot in there. Still charged my card. ​

Stayed here with a family member to go to Ball Arena for hockey games back to back on a Sunday and…read moreMonday. We stayed here Sunday- Tuesday and had a great stay! The breakfast was great, the happy hour too, and every person of staff was so kind and helpful. Will stay here again, they were great and the room was great as well!

Was charged $15 a night for parking but front desk said it was free when I talked to front deck at…read morecheck. And $15 is crazy because the hotel is in a warehouse area, not a city location. Called front desk and they told me it was a mistake at checking and I'm screwed. Hotel was nice, but staff is the worse