This is a solid 3 star hotel! They were really busy 5/9-5/11 due to Mothers Day and Graduation…read moreweekend. It's not impressive but it's good, clean, safe, and has free parking! The rooms have been renovated but the hallways look rundown or at least the 2nd floor was run down. I got a Queen bed and shared it and I'm not sure if it was a true Queen bed. It seemed like a Double bed but we slept fine. I could hear some noise from other rooms but it didn't bother me. The breakfast was meh average. They had French toast, sausage, powdered eggs, cereals, oatmeal, and etc. The OJ was good surprisingly. I liked its close proximity to Target and Kohls which is literally a 2 min walk and parallel to the hotel. I didn't like that peoples kids were tracking water from the pool with their bare feet to the elevator. They have a coin laundry which comes in handy to wash clothes! The lobby is small but functional. I'd stay there again!

Beware of thieving housekeepers!!! Vacationed here Memorial weekend and she let a man, who claimed…read moreto be maintenance, in our room after we told the desk no housekeeping and had the "Do Not Disturb" on the door. My cards, drivers license, cash, and AirPods were stolen. We watched her let him in our room as we got off the elevator coming back from breakfast and he was coming out of our room as we were going in. General manager offered money off the bill but had no desire to resolve the situation. I will be making a complaint to corporate!

We were assigned to this hotel for a soccer tournament that my daughter had to attend in nearby…read moreMidlothian. As Hilton members were used to some of the perks that come with diamond member status and we were still able to have those based on booking with our group block. That was a total plus! The lobby for big events like this is hopping with energy and people visiting the bar area or the breakfast area. The open air pool is super convenient for the teams who need to relax after a long day playing on the turf. The rooms are perfect for two people. Any more than that would have been cramped in the double beds but they were super cozy and comfortable. I thought the water smelled a little bit musty, but there was lots of counter space for all of the cosmetics and jewelry my daughter brings with her. We got new fresh towels everyday and our beds were made up nice and cozy for when we crashed after a long day. I had a mischarge on my bill that I noticed upon checking out and the woman at the reception desk was super helpful in getting that charge expunged from my bill. I also had bought ice cream for all of the team and the people behind the desk were nice enough to keep it for us in their freezer facility so we wouldn't have to waste it. I don't know if we'll ever be back at this hotel, but for the time being and the four nights we stayed here it was perfect.

Conference Center Review: I attended the Richmond Tattoo…read moreFestival here and must admit, it was pretty well set up. Although there were a lot of people, the tickets were sold in waves so it didn't feel too crowded. Restrooms were kept clean, hotel staff were on site to make sure all was going smoothly, and the event organizers and team did a good job to keep people safe. I really appreciate the golf cart that took us to and from the furthest car parks right up to the event site.

Pros: it's clean! And relatively affordable. Cons: a bit…read moreoutdated. No frills, but you get what you pay for. My biggest gripe was that there was no hot coffee in the morning at 7:15 when the breakfast was supposed to be served at 7am. The coffee from the night before was all that was there. Hot coffee is essential!

place was awful, receptionists were all rude and unwelcoming. bathroom was gross and shower had no…read morepressure. Who puts the sink outside of the bathroom. The elevators were also so so slow. Overall, I will never return it was an awful and horrendous experience. I wish I stayed somewhere, matter of fast, anywhere else. IT SUCKED!

The lobby smells amazing. I was disappointed to 1st be given a handicapped room with a tub, then…read moreafter requesting a room with just a stand up shower I was given new keys, lugged all my crap back on the elevator only to find ---- another tub!!! Mind you there are less than 25 cars in the parking lot. It's a random Tuesday in Richmond for Pete's sake! If you can't etch out a stand up shower, 2 Queen beds, and a Thanks for being a status member in an empty hotel you should be ashamed. Will NOT be back.

Quincy is very professional and helpful with amazing customer service..........................read more

Very short stay for a lacrosse tournament weekend. I stayed in the separate building - the one that…read morehas turrets on each end - that was behind the main building. When arriving, check in first before unloading all your luggage in case you're assigned a room in this separate building and have to drive around. Parking is nearby. I had a king room. There was an apartment size fridge with a small freezer, and microwave. Coffee marker, coffee and teabags were in the room. Floor had been updated to wood laminate. One side of my room had a brick wall, another had stone. Window looked out onto the pool. Bathroom amenities included bar soap, shampoo, conditioner and body lotion. There were 3 each of hand towels, washcloths and bath towels. Water pressure in the shower was pretty strong but the toilet was sluggish. The only outlet in the bathroom, where I could use the blow dryer, didn't work. Reported it to the front desk but they hadn't fixed it by the time I checked out. My room was right next to the building entrance as well as just around the corner from the ice maker. You have to swipe your room key to get into the building so whenever someone swiped to open the outside door, it sounded like it was MY door that was being swiped and someone was about to walk in. I didn't feel very safe in my room. Walls are thin so I heard conversations in the hallways. I heard the ice maker being used quite a lot in the morning (not at night tho). Otherwise, my stay was relatively quiet. I was lucky that I didn't share a wall with any neighbors so all I got was door and hallway noise and the ice maker when it was used. Bed was as firm and comfortable for me. Room temp had been set at 69F when I arrived and I never changed it. AC noise didn't keep me up. Breakfast was a buffet and free. It's located in the main building so I had to walk outside to get to it. Not a big deal unless the weather isn't ideal. Breakfast had basic hot and cold options (scrambled eggs, sausage, oatmeal, cereals, fruit, yogurt, pastries and bread, coffee) except I never saw juices of any kind. The hotel is set off from the main road at the end of a street and not easy to find. One landmark to look for is Seoul Restaurant. The hotel is at the end of the side street that runs next to this restaurant. The only hotel staff I interacted with were at the front desk when checking in and out. Both were professional and really helpful. Some older reviews mentioned a smell in the hallways and I didn't notice anything like that. I do think the hallway carpet needs to be upgraded as it's dark and dated. Overall, my short stay was fairly comfortable. My room was fine, I slept well, I really liked having a fridge and microwave in my room, breakfast was free and the staff were helpful. I didn't like the location of my room which was next to the building entrance. I'm an older woman traveling alone and I didn't feel quite safe in my room where I could hear the outside door opening and closing constantly. I would've asked for a different room if the hotel hadn't been completely booked. I'd stay here again, just in a different room.

Horrible experience here!…read more Air conditioner didn't work properly. We were told it was "switched out ". Still ran 24/7 without cooling off the room. Came back to the room today at 10:15pm after being gone since 9:30am this morning. The door to our room was OPEN. We have no idea how long it was open or who may have gone into our room since 9:30 when we left. Huge safety issue. I certainly hope that you will ensure guests feel SAFE and comfortable at Best Western Governors Inn Midlothian moving forward. We will not recommend this hotel nor will we stay here again. The air conditioning was one thing, but to come back from being gone all day and the door to our room was open is another level of poor management. Perhaps housekeeping should make sure the rooms are secure before taking their smoke breaks.

Definitely a hotel I would stay at again. The rooms were clean and quiet. We were at the end of the…read morehall on the 4th floor. Breakfast was just okay to be honest. Located across the street from a hospital, but we never heard one siren the entire time we were here. Deborah Winans, the woman who checked us in, was great! Very nice and helped get us into a quiet room.

The staff is so friendly, room and building itself is immaculately clean. Urusula was particularly…read morehelpful accommodating our needs. Traveling alone with a 9 month old baby has its challenges but this hotel was a bright spot of our trip. They made things easier

The staff were very friendly, and helpful! Our room was…read moreclean, with a few tiny things that were missed but otherwise, we had a great experience! Breakfast hours are short (in my opinion) and food quality should go up, but for complimentary breakfast, it was good!

Visited this hotel 2yrs ago and came back because we were in the area. Parking used to be free but…read moreis now $8.00 and also the room was really small (King w/ Sofa bed). Even though the room was right next to the elevator, it was pretty soundproof.

This was such a lovely tea for Valentines Day. My sweet husband booked us a table as a surprise and…read moreit was delightful. The owner is so sweet and encourages you to stay as long as you like, invites you to walk the lovely property and loaf about as one would after a very laid back tea. We decided to try English Breakfast and a Paris tea and they brought them out together which was nice cuz hubs could compare (not a tea guy). The devonshire cream was luscious, strawberry jam was delightful and plentiful, scones and tea sandwiches were very nice as were the selection of sweets. The house is positively charming,decorated so cosy and nice and it's the owners family farm. We even bought some honey they harvest on property. Overall, this was a delightful afternoon and I'd highly recommend it for a comforting, laid back tea. Thanks for having us.

A lovely, cozy Tea room. The food served was homemade and delicious. The host was very nice and…read moreaccommodating (we had one guest who requested GF). Highly recommend.

I forgot a leather jacket in the closet at this location--it was stolen. I called the manager /…read morecorporate and ultimately filed a police report, but I did not get any real assistance from anyone. I do not recommend this location--the employees are unpolished and trashy, and it's in an unsafe location in the middle of a shabby parking lot.

Updated review, we enjoyed our stay. The room was nice and updated. Bathroom and beds were clean…read more Over all the rooms are quiet with some hallway noise. Each room has Hilton app functionality for the door lock and in room TV. The only complaint is the pillows were kind of flat. But, you have four so we just stacked them. This location has a nice breakfast bar with waffles, yogurt, pastries, cereals, hard boiled eggs, and a rotation of hot food. There still isn't a pantry at this location for quick toiletries or snacks. Also, there are close locations to pick up convenience items but not a quick walk. The staff is always friendly. There are limited hotels on this side of town but you can't go wrong with this location.

I hope to prevent others from going through a really bad experience. This hotel is undergoing…read morerenovation, the rooms are dirty and have insects. I also read other reviews about bed bugs. The desk clerk charged my credit card prior to checkout after reassuring me she wouldn't, I was double-charged for the room, management wouldn't return calls after I discovered their error. I never even received an apology. There are plenty of other hotel choices in this area! Don't waste your money! I was told there is no client relations dept. to address complaints. I wonder how they're still in business.