Beware of thieving housekeepers!!! Vacationed here Memorial weekend and she let a man, who claimed…read moreto be maintenance, in our room after we told the desk no housekeeping and had the "Do Not Disturb" on the door. My cards, drivers license, cash, and AirPods were stolen. We watched her let him in our room as we got off the elevator coming back from breakfast and he was coming out of our room as we were going in. General manager offered money off the bill but had no desire to resolve the situation. I will be making a complaint to corporate!

This is a solid 3 star hotel! They were really busy 5/9-5/11 due to Mothers Day and Graduation…read moreweekend. It's not impressive but it's good, clean, safe, and has free parking! The rooms have been renovated but the hallways look rundown or at least the 2nd floor was run down. I got a Queen bed and shared it and I'm not sure if it was a true Queen bed. It seemed like a Double bed but we slept fine. I could hear some noise from other rooms but it didn't bother me. The breakfast was meh average. They had French toast, sausage, powdered eggs, cereals, oatmeal, and etc. The OJ was good surprisingly. I liked its close proximity to Target and Kohls which is literally a 2 min walk and parallel to the hotel. I didn't like that peoples kids were tracking water from the pool with their bare feet to the elevator. They have a coin laundry which comes in handy to wash clothes! The lobby is small but functional. I'd stay there again!

We were assigned to this hotel for a soccer tournament that my daughter had to attend in nearby…read moreMidlothian. As Hilton members were used to some of the perks that come with diamond member status and we were still able to have those based on booking with our group block. That was a total plus! The lobby for big events like this is hopping with energy and people visiting the bar area or the breakfast area. The open air pool is super convenient for the teams who need to relax after a long day playing on the turf. The rooms are perfect for two people. Any more than that would have been cramped in the double beds but they were super cozy and comfortable. I thought the water smelled a little bit musty, but there was lots of counter space for all of the cosmetics and jewelry my daughter brings with her. We got new fresh towels everyday and our beds were made up nice and cozy for when we crashed after a long day. I had a mischarge on my bill that I noticed upon checking out and the woman at the reception desk was super helpful in getting that charge expunged from my bill. I also had bought ice cream for all of the team and the people behind the desk were nice enough to keep it for us in their freezer facility so we wouldn't have to waste it. I don't know if we'll ever be back at this hotel, but for the time being and the four nights we stayed here it was perfect.

Conference Center Review: I attended the Richmond Tattoo…read moreFestival here and must admit, it was pretty well set up. Although there were a lot of people, the tickets were sold in waves so it didn't feel too crowded. Restrooms were kept clean, hotel staff were on site to make sure all was going smoothly, and the event organizers and team did a good job to keep people safe. I really appreciate the golf cart that took us to and from the furthest car parks right up to the event site.

Very short stay for a lacrosse tournament weekend. I stayed in the separate building - the one that…read morehas turrets on each end - that was behind the main building. When arriving, check in first before unloading all your luggage in case you're assigned a room in this separate building and have to drive around. Parking is nearby. I had a king room. There was an apartment size fridge with a small freezer, and microwave. Coffee marker, coffee and teabags were in the room. Floor had been updated to wood laminate. One side of my room had a brick wall, another had stone. Window looked out onto the pool. Bathroom amenities included bar soap, shampoo, conditioner and body lotion. There were 3 each of hand towels, washcloths and bath towels. Water pressure in the shower was pretty strong but the toilet was sluggish. The only outlet in the bathroom, where I could use the blow dryer, didn't work. Reported it to the front desk but they hadn't fixed it by the time I checked out. My room was right next to the building entrance as well as just around the corner from the ice maker. You have to swipe your room key to get into the building so whenever someone swiped to open the outside door, it sounded like it was MY door that was being swiped and someone was about to walk in. I didn't feel very safe in my room. Walls are thin so I heard conversations in the hallways. I heard the ice maker being used quite a lot in the morning (not at night tho). Otherwise, my stay was relatively quiet. I was lucky that I didn't share a wall with any neighbors so all I got was door and hallway noise and the ice maker when it was used. Bed was as firm and comfortable for me. Room temp had been set at 69F when I arrived and I never changed it. AC noise didn't keep me up. Breakfast was a buffet and free. It's located in the main building so I had to walk outside to get to it. Not a big deal unless the weather isn't ideal. Breakfast had basic hot and cold options (scrambled eggs, sausage, oatmeal, cereals, fruit, yogurt, pastries and bread, coffee) except I never saw juices of any kind. The hotel is set off from the main road at the end of a street and not easy to find. One landmark to look for is Seoul Restaurant. The hotel is at the end of the side street that runs next to this restaurant. The only hotel staff I interacted with were at the front desk when checking in and out. Both were professional and really helpful. Some older reviews mentioned a smell in the hallways and I didn't notice anything like that. I do think the hallway carpet needs to be upgraded as it's dark and dated. Overall, my short stay was fairly comfortable. My room was fine, I slept well, I really liked having a fridge and microwave in my room, breakfast was free and the staff were helpful. I didn't like the location of my room which was next to the building entrance. I'm an older woman traveling alone and I didn't feel quite safe in my room where I could hear the outside door opening and closing constantly. I would've asked for a different room if the hotel hadn't been completely booked. I'd stay here again, just in a different room.

Horrible experience here!…read more Air conditioner didn't work properly. We were told it was "switched out ". Still ran 24/7 without cooling off the room. Came back to the room today at 10:15pm after being gone since 9:30am this morning. The door to our room was OPEN. We have no idea how long it was open or who may have gone into our room since 9:30 when we left. Huge safety issue. I certainly hope that you will ensure guests feel SAFE and comfortable at Best Western Governors Inn Midlothian moving forward. We will not recommend this hotel nor will we stay here again. The air conditioning was one thing, but to come back from being gone all day and the door to our room was open is another level of poor management. Perhaps housekeeping should make sure the rooms are secure before taking their smoke breaks.

I stayed here last week with my fiancé and three stars is probably a bit generous. This place has…read morea lot of potential though and it looked like it was under a bit of construction. The room wasn't bad, it just wasn't anything to write home about. It has smart check-in which is convenient. The king bed was comfortable and the room had a mini-fridge and a tv. The cable service was awful and the movie channels didn't come through during our first night. We were busy all day so the tv wasn't crucial, it's just nice to have a smart tv in the first world, lol. There was a breakfast buffet with coffee, juice, and a decent variety of food so that was a plus. We had to eat on the run so it was good to be able to grab and go. The gym was pretty big for such a small hotel so for anyone who needs a good workout, they had a decent amount of dumbbells and machines (I think they had a combo of at least 6-8 treadmills/ellipticals etc. For more stars, this place needs a flooring upgrade because the carpets smelled stale as did the staircases. It needs new TVs in the rooms and a display refrigerator in the lobby instead of the mini-fridge they sell sodas out of. The staff was nice and there were no issues there. Would I stay again? Sure. I just want to give a good overview of the place and hope I did!

I forgot a leather jacket in the closet at this location--it was stolen. I called the manager /…read morecorporate and ultimately filed a police report, but I did not get any real assistance from anyone. I do not recommend this location--the employees are unpolished and trashy, and it's in an unsafe location in the middle of a shabby parking lot.

Definitely a hotel I would stay at again. The rooms were clean and quiet. We were at the end of the…read morehall on the 4th floor. Breakfast was just okay to be honest. Located across the street from a hospital, but we never heard one siren the entire time we were here. Deborah Winans, the woman who checked us in, was great! Very nice and helped get us into a quiet room.

The staff is so friendly, room and building itself is immaculately clean. Urusula was particularly…read morehelpful accommodating our needs. Traveling alone with a 9 month old baby has its challenges but this hotel was a bright spot of our trip. They made things easier

Looks nice. I had to stay here for an event so didn't pick this hotel. The conference room rate was…read more174 so very affordable. Hotel looks nice from the outside. Parking lot had plenty of spaces that are only a short walk from the entrance. Check in was a breeze. I did the mobile check on the morning off so everything was done before I arrived. They have the digital key option but I prefer a physical key card. After getting my key card I went to my room. The room was clean but a little dated. The closet was uncomfortably short for my liking. The room came furnished with a mini fridge, microwave, and coffee maker. They only do room cleaning every other day and since I only stayed for 2 days I didn't need to use it. Over all a nice place. They have a pool and exercise room. I didn't have time to use either since I was busy with my conference. I did partake in the lobby bar. It opens from 6:30 or 7:00 am for breakfast and 5:00 pm to 1000 or 11:00 pm for dinner.

Four Point is always a great spot to crash for the night . I've stayed in their hotels all over the…read moreUS. In my humble opinion, this is one of the nicest locations I've stayed at. The staff was really cool. The grounds were beautiful. Everything was very clean. The pool area was nice. The gym was very nice and I'm sitting area when you first come into the lobby was really nice as well. The rooms were very comfortable and well stocked. I stayed here for a total of three days and wish I could have stayed three more. I slept like a baby.

Pros: it's clean! And relatively affordable. Cons: a bit…read moreoutdated. No frills, but you get what you pay for. My biggest gripe was that there was no hot coffee in the morning at 7:15 when the breakfast was supposed to be served at 7am. The coffee from the night before was all that was there. Hot coffee is essential!

place was awful, receptionists were all rude and unwelcoming. bathroom was gross and shower had no…read morepressure. Who puts the sink outside of the bathroom. The elevators were also so so slow. Overall, I will never return it was an awful and horrendous experience. I wish I stayed somewhere, matter of fast, anywhere else. IT SUCKED!

We went here for our 2nd and last time this past weekend. Cheap, as things go, but you get what you…read morepay for. Last year, a broken toilet. This year, a broken sink, pee stains on the blanket, and something yellow on the towels. Very few people are actually around to help you. It was mostly empty, and now we realize why. We won't be back.

Two stars were awarded because the person that worked the night desk was very kind, upon my…read morearrival. He explained that he was hearing impaired. I have trouble with accents and upon my check in, he was very patient. It was very late and there was a sign posted that there were no vacancies. I had registered/ paid online. The parking lot was bright. It was easy to see at night. The lobby looked decent: I was not looking for a 5 star hotel - nothing extraordinary. The last time I stayed at a Wyndham hotel, the hotel was clean and nice. The breakfast included yogurt, fresh fruit, waffles, coffee, cream cheese. The tables were bussed, except for one. Upon entering the room, the bathroom was worn but it looked ok. Someone had dropped change on the floor in the bathroom ‍it wasn't swept up. The towels looked clean. I booked a double Queen because it was all they had left: I had initially requested a single room, but that room was in a sketchy neighborhood. I noticed the smell of cigarettes and weed in the hallway: not overwhelming, but it was noticeable. I was in a non- smoking room..but it smelled stale. The linens looked clean, I noticed that the linens had small burn holes in them?? I awakened the next morning, itching intensely. I had been bitten in the nigh bu God knows what type insect. I had a checkin on the evening of the 13th and was supposed to stay until the 15th. I couldn't stay. I left room 112, in the early evening of the 14th. I am so completely upset at paying for the privilege of risking my health. I'm from out of town and a visit to the doctor will cost $100, just to go to the ER. I'm trying to treat the bites with OTC Hydrocortisone cream and Benadryl. The welts are very sore and angry. I cannot recommend this hotel. I am awaiting s call from the owner, Ashvin Patel and from the corporate offices of Wyndham. I want both a refund and to be checked out by s doctor. If you have bedbugs, you shouldn't rent those rooms and expose people to disease. I'm really upset. I have welts all over my body. Today is 11/18/22.

SUCKS! A couple yelling and screaming above me all night, for 3 nights in a row. A woman screaming…read morein the hall ways. The hardest mattress on planet earth. No hangers, 1 roll of toilet paper after that you buy toilet paper. They tell you 5 buck charge for a laundry room card and the washers and dryers are not working. Charge you for internet that you can't log onto or never use, either way they charge you...AND when you check out early they still charge you for the entire reservation. They charged me for not staying there with a 2 day notice. Not one time did say Oh we will still charge you not wanting to stay in hotel we're screaming fighting yelling is allowed. Do not stay here unless someone stole your tent in January.

This place is a drug infested homeless shelter with bed bugs. Also they enter my room more often…read morethen I would like . They don't clean the rooms once a week as promised.

July 9, 25, it was very late and raining with bad visibility needed to crash & this hotel popped up…read more& we were happy to have found a place to rest. OMG, what do owners do with the money? Shouldn't they be investing it to their business?. Horrible place, sheets didn't seemed to have been changed. Bathroom was awful, with nasty towels, when I walked in, I thought I walked into a Sauna. Dial was left on heat. When I removed the cover to the AC/Heat I couldn't believe my eyes. It was so dirty-I had to take pictures to show it when checking out but no one was available. Unfortunately, people breath this nasty air with all sorts of germs accumulated in the system. Wish I can upload the pictures. They offer nothing in the price of the hotel. Management - If you are reading this I suggest you get all the nasty stuff cleaned out of the heating & AC replace your towels, sheets, blankets fix the bathtub. Add shampoo, etc. This is America -

No Wifi. Ice machine not working. All appliances are old . If you cancel you stay they still charge…read moreyou.