Worst experience I have ever had with a medical billing department. After multiple phone calls and callbacks, I am now being held responsible for the full cost of a service despite having insurance. I provided updated insurance information, which was received by the office, yet the claim was never reprocessed. Instead, I discovered the issue one full year later when I received a bill in the mail for $271.00. I have been a patient of Dr. O'Connell for over eight years, and both of my daughters have also been treated at this practice. Unfortunately, this situation has left an extremely negative impression. I went out of my way to work with my insurance company to have the claim reprocessed, only to be told that it was rejected a year later because my old insurance allegedly denied it while "awaiting COBRA." Had anyone simply called me at the time, this could have been resolved immediately--especially since my daughter was actively being seen by the practice during that period. Instead, I am being punished for a billing failure that was completely out of my control. This charge is outrageous, the lack of communication is unacceptable, and after years of loyalty, I am finished with this practice. read more

Horrible customer service. I am relatively new to the area and needed a full body examination. Set at the Nocatee office and waited almost a month for my appointment. When I show up, they tell me they only set me for a "rash examination" and they did not have time for a fully exam. When I advised them that that was what I had called to set my appointment for, I was told they were setting those in October. Took time off from work and they wasted my time. Location is convenient, but will never go back. read more

The Doctor I saw was wonderful. She fixed my acne issue and was always super sweet. Unfortunately, it does feel like a money grab as they make you make a separate appointment for every issue. They will NOT address more than one issue within an appointment, even if you ask ahead of time. They're not that busy to act that way... read more

The doctor cancelled my appointment with less than 24 hours notice. The receptionist that I rescheduled the appointment with did not correctly input the new appointment and when I showed up for the appointment they would not see me. I had called earlier in the day to verify my appointment and had a text from the office confirming the time. I missed time from work as well. I will not return to this practice. read more

I've seen the doctor twice. Nothing to write home about, I don't even remember her name honestly. I'm writing the review based on the scheduling: I have my yearly checkup appointment next month and got a text to confirm reschedule or cancel. I clicked reschedule. Nobody reached out to me within a week. So I called to reschedule and she tells me they don't have anything for 4 months, so I said ok I'll keep my original appointment. She said sorry, someone already took it since you replied "reschedule". I don't believe My appointment should have been given away & with this being a yearly checkup, I don't feel comfortable waiting another 4 months when I have suspicious spots needing to be addressed. I am now going to find another doctor. read more

Very rude reception! They need new people to receive patients. Lana was very accusatory with not responding correctly to an updated appointment initiated by them. I have been there 7 years and usually treated with respect. Not today! read more

Intracoastal Dermatology at Nocatee (32081 Ponte Vedra location) !!! It's very simple. They would ask you to book as many appointments as possible in order to charge you as much as they could. My kid has severe acne. I was charged multiple times for visits that lasted under 5 minutes only to tell my daughter "Yes, keep using the cream, come back next month for a checkup". This situation would happen over and over again for 2 years. Results - ZERO. We spent a lot of money on creams and pills that didn't work and i had to be the one to suggest an Accutane treatment. Is it needed to mention one situation where they ordered my Pharmacy the wrong medication, yet the Front office didn't even bother to apologize.. like nothing happened and it was just fine. The last appointment (from yesterday at 3:45 pm) lasted 2 minutes only to tell us we need to book ANOTHER appointment to discuss Accutane (we already had a discussion about the retinoid medication, they gave us printed information, explained the negative effects and suggested we made an appointment to start the treatment.. which i did). I asked them why i needed another Accutane consultation and why it couldn't happen now since we were already there. They told us the consultation had to happen DURING THE DAY?! (it was around 4 pm). Of course they charged me again for a visit that lasted under 2 minutes without providing any service and help. I've had enough. If you have a serious dermatological problem and you need a specialist, please go somewhere else. We wasted two years with them, thousands of dollars and skipped classes for nothing. The face of my kid has never been worse only because we wasted so much time dealing with unprofessional people and the acne aggravated. read more

Requested refills for prescription. Over a week and no response. Finally got a call after two messages left in an hour or so. Then told they can't do anything until the Dr says so. They've had the request for more than a week already and no correspondence read more

I had my annual appointment today to get checked out. I really enjoy this office. The location is convenient right off Hodges in a fairly new building with good parking. The building and office feel clean and new. The receptionists are friendly and efficient. The doctors performing the skin exams are warm, friendly and feel knowledgeable. It can be very difficult to reschedule annual exams (like no openings for 2-3 months) but they said they will take appointments for issues same-day or week. Haven't tested that theory! read more

Intracoastal Dermatology - Lobby - Dermatologists Near Me - Jacksonville, Florida

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Not worth the money. I have received multiple Laser Cosmetic procedures and treatments at this provider. The laser technology currently offered at this provider is not competitive to the market, despite their advertisements. They charge market price for an inferior service. You can get a better results with other laser brands. read more

The providers are great here. One huge problem here is appointment scheduling. It always always goes to voice mail and you have to leave a message with callback number and they never return the call for 24 hours or more. If you miss their return call then the whole process starts over. I just want to make an appointment and talk to a human! It can take me a week to make an appointment and it's infuriating. read more

IMPOSSIBLE to get a call back from scheduling team. I've called 6 times, left VMs, days and days with NO response. Ridiculous. And no, the appointment type I need to schedule cannot be scheduled online. Guess they don't need any business! A shame because the provider I've seen was very nice. read more

I needed to transfer records to a new provider as I moved. I left a voicemail and call was returned in 30 minutes. I received the paperwork via email and was so email. I would like to give kudos to Leeanna as she was the one who helpled with this. Thanks! read more

First experience with a dermatologist. Dr. O'Connell was awesome! Came in and diagnosed my concerns right away & removed the mole in less than 5 minutes! I was amazed at how fast & simple the process was. Then again, I haven't gotten the bill yet. If all goes well, & the final invoice with my insurance is in the range I was quoted, I'll update to 5 Stars. read more

Very poor customer experience!!!!! They believe they have NO Fiduciary responsibility to inform the client whether or not they except your particular insurance. At least that is what the "office manager," John told me when I called. He continued to say that the office staff, "has no responsibility of due diligence" with regards to a customer's insurance coverage. After receiving my insurance information prior to making an appointment and having had access to it for approval, then confirming an appointment weeks later the "Offuce Manager,", John and his office staff apparently decided that it was not important enough or even their responsability to inform me that they did NOT EXCEPT my insurance. Weeks after receiving my insurance information and IN GOOD FAITH my wife and I went to the scheduled appointment. Once again we gave our I.D.'s and Insurance Card for the SECOND time. They collected the correct Co-pay of $40 and asked that we fill out the normal questionnaire. My wife and I saw the doctor and went on our way....still, no mention of any conflicts. Several weeks later we received a bill for the entire amount claiming that they do NOT except our insurance. I was in this doctor's office twice, provided my insurance information twice and talked with them over the phone. I also had an appointment confirmation with them and still they did not once mentioned that they would NOT except my insurance. They had several weeks to do the Pre-Approval due diligence regarding insurance that every other doctor's office has done and will do for their client's. As I said in the beginning, according to their "Office Manager", they believe that they have NO Fiduciary responsibility of Due Diligence or any responsibility to even inform you that they DO NOT except your insurance. So...buyer beware LOOK ELSEWHERE these guys are going to try to rip you off. According to what I have found, including a Doctor's office which is a , "Professional Fiduciary" are entrusted to provide financial and healthcare options that ensure their client's dignity and peace of mind. They provide the experience, resources and knowledge to oversee services like paying bills, legal, investment management, medical care, housing, and nutrition, among other things. Some examples of fiduciary duties include duties of undivided loyalty, due diligence and reasonable care, full disclosure of any conflicts of interest, and confidentiality. While a fiduciary duty may be violated accidentally, it is still a breach of ethics. I say again... FIND ANOTHER ONE read more

I really liked the doctor she was great. But trying to get a hold of anyone is horrible. You have to go through several prompts then they never answer the line for prescriptions or clinician. I don't think I'll go back because of this. read more

I'm giving this a 3 because my husband liked the doctor. I would rate a 1. I've been dealing with the billing department. They misread the EOB, instead of them listening to me about the balance after secondary insurance being wrong, the billing department argued with me and said your second insurance only paid 67 cents. I spent 40 minutes on the phone, including speaking with the supervisor. I told them I could send a copy of my EOB so they could at least research it to be told they couldn't accept it. That maybe the case but they could see the difference. We had to get the secondary insurance on the phone to which the supervisor asked the insurance why would they have to adjust our bill and again, secondary paid only 67 cents, after primary paid. Regardless, they still can't bill for more than the allowed amount. I tried contacting Nocatee location and left a message. They called my husband back the next business day to get permission to talk to me, he gave it and was telling the woman (who was on speaker phone) that I wanted to discuss the issues with how billing treated us, she hung up. I've left them a message to please return my call to discuss the lack of professionalism, but the way she hung up on my husband have decided to move on once I rate them. I would have liked to see acknowledgment and an apology over this. Mistakes happen but the way it was handled and time spent was ridiculous. As I was typing this Leanne called me back and said the billing manager is going to call me back to discuss. Ive already had the bill figured out and told her I told her I was really unhappy and she asked me what it was I wanted. I feel like they would want to know what I dealt with. I also told her some acknowledgement of an error and the way this happened, an apology for the amount of time it took me to get them to understand Joe to read and adjust an EOB. She said she thinks that is why the billing manager is calling. I just feel there was a complete lack of empathy or willingness to listen throughout this process. I don't know if my husband will choose to go back, but after hearing the conversation with their billing department the other day and being called aggressive when I simply asked her to let me explain, he also felt this was mishandled. I have done very few ratings but I don't want my neighbors to go through this too and I want them to be aware of what we experienced. read more

This practice is simply awesome. Dr A saw me quickly and at my appointment, I received the royal treatment and felt like I warranted special treatment. The doctors and the staff are very kind when I think of all the medical practices that I have been to in recent years. If you are looking for good professional dermatologists (two on staff), look no further than Intracoastal Dermatology! read more

Very kind staff and doctor. She actually listened to my concerns and addressed them! I would definitely recommend.

If I could give minus stars I would. WORST dermatology office in Jacksonville. Dr Atkinson does not know anything and could not even suggest alternatives. She didn't understand the rash or what could be done. I hate that place. read more

Dr. O'Connell recommended me to Ms. Deniz Akyol (Lead Aesthetician in this practice) to treat clogged pores. I have had two facials and two sessions of microneedling so far. Ms. Akyol recommended ZO Skin Health routine, which I have adhered to as directed. I am absolutely thrilled with the results and have had many compliments on how my skin has improved. I feel so pampered when she gives me a facial. My only regret Is I wish I knew about Ms. Akyol and her professional services and the use of ZO Skin Health Products a long time ago. I highly recommend Ms. Deniz Akyol for all of your needs from an aesthetician. read more

Great practice with 2 locations. Easy to make appointments and courteous staff. I love the patient attention and care.

i saw Dr akisson for acne vulgaris this year and i was not impressed. She never spent more than 5 minutes in a room with me and was always very condescending and short. She never took the time to explain anything to me even though i was dealing with a medication that had a complicated program. She also jumped at the chance to take me off of it after months of testing and planning to get on it. I will not be coming back here i feel my time was wasted as well as my money. read more

I've seen Dr. Adkisson since I moved here to Jacksonville and each time I go in, I am more and more proud of her, and proud that this is my dermatology center!! I definitely refer people to her! She does take time to listen to every concern and every question I have. She has a contagious, friendly personality and smile! Skin cancer runs in my family to a high degree and I trust her with my care. I must mention the front desk staff who is also so friendly and personable! That means a lot to me when choosing a doctor! read more

Poor customer service. Long wait time and the front office didn't seem to care we were waiting. Ended up having to leave without ever seeing the doctor. Very bad experience. read more

Friendly, professional staff. Very efficient, answered all questions, provided excellent medical advice with a positive attitude. I had an annual skin cancer assessment, which was very thorough. Was in and out in under 20 minutes. It is great to have them in their new Nocatee location. Melissa Singleton, PA-C and her assistant Jasmin were top notch. Highly recommend read more

I left a voicemail and used the online form to schedule an appointment. Both indicate someone from the office would reach out to confirm a date and time within a couple of business days. I never heard from them. read more

Some of the best customer service I've seen a long time!! It was raining so hard today and an elderly woman was waiting for the rain to die down before she would walk to her car. The front desk receptionist saw her waiting and walked her to her car with a large umbrella!! I was so impressed. Dr. Kendall WA quick and straight to the point which I appreciated. I was going on my lunch break and didn't want to take up much time. She didn't try to sell me any additional services which I appreciated. It takes a while to get an appointment because they book up fast so hurry! read more

I've been going to see Dr O'Connell for years! She takes her time to look at your skin and recommends a great plan of action to make you look and feel great! read more

I have truly been very happy with care received at Intracoastal. They have detected and removed problems I was not aware of. You won't be sorry for going. read more

I have been seeing Dr. O'Connell for several years. My office visits are always received by very warm and welcoming assistants, receptionists, and of course Dr. My treatments from Dr. O'Connell are very professional and respectful. I have recommended my daughter to also see Dr. O. I had my annual skin scan this week and was faced with the same disposition of this office, even though there have been staff changes. However, there is one new concern I have regarding the inability to receive a printout of the statement of services rendered when checking out. Seems as though the only way to get this information is for it to be mailed which seems cost prohibited. read more

I enjoyed my visit to Intercoastal Dermatology. I submitted my forms ahead of time so checking in was a breeze. When I arrived, the staff was at lunch but had signs clearly marked. I was seen at my scheduled time and the staff was friendly and helpful. Melissa was very friendly and took time to explain what I was dealing with and took the time to answer my questions. I felt comfortable with them and am happy to go back for a check up. No complaints whatsover, very professional, polite and fun to chat with. read more

Went here for a rash on my stomach. Saw the PA and she barely talked to me for 2 minutes. She seemed like I was not a priority and didn't care about making me feel more at ease. Then when I leave I'm standing at the counter checking out and I hear the nurses saying "ugh I always get the rashes" then another nurse saying "what was it from was it bad" pretty sure this is a complete violation of hippa and at the very least completely rude. I'm so sorry my rash was an inconvenience for you. I will not be returning and will go somewhere that does not bad mouth patients before they even leave the lobby. So unprofessional and so extremely rude and embarrassing. read more

I went here due to high ratings. I've been miserable for 4 weeks with a rash all over. Was told, " I don't know what it is", no scrapings done. Was told a steroid cream was being sent to the pharmacy. It's almost 6pm and the pharmacy has not received any Rx. I'm supposed to follow up in 2 weeks if not better......I don't feel like I was heard and definitely am still in prickly pain & miserable. I wouldn't recommend this place at all. read more

This was my first time seeing Colleen, the nurse practitioner. She was very thorough and her assistant was kind and helpful, too.

My original dermatologist stopped contacting me for whatever reason, so I went in search of a new one and saw that this office was highly rated on Aetna's website. I made an appointment for my annual skin exam ahead of time. When I walked in, I liked how quiet and clean the waiting room was. It had almost a spa feel to it. The receptionist was friendly and able to get me checked in quickly. I had a few papers to fill out, but I was able to get those done in a few minutes. I didn't have to wait long before I was called back. Everything was quick, efficient, and minimal waiting times. Dr. Atkinson was very friendly, asking me about my summer plans while she checked for abnormal moles or marks. I was planning on getting a mole cut off my face that I've had my whole life for cosmetic reasons, but I think she misinterpreted what I asked and thought that I wanted it checked for cancer. It isn't a huge concern for me, just a cosmetic thing I wanted done. Hopefully next time I'll be able to get it done. The visit lasted maybe 30 minutes, and then I was checked out and on my way. I'll see them again next year! read more

I've had a lot of dermatology work in my life, a lot of questionable moles that needed to be removed, and it brings me a lot of worry living in the sunshine state. When I went to visit Intracoastal dermatology I was welcomed right away, they listened to my concerns (especially nice being a new patient) and it was wonderful to see the time they took to fully examine any moles that gave me concern. I need to reschedule an appointment (it's me, not you) when I have some more time in my schedule! read more

this was my first time coming to this office as i am new to jacksonville. i was able to get an appointment very quickly which was very accommodating considering the current circumstances. I am giving this place 3 stars due to that reason and because the desk staff and nurse were very nice and professional. however, the actual dermatologist I saw seemed like she truly could not care less about me or my issue. She spent a total of 5 mins in the room and did not seem to empathize or even really care to understand me. She asked me the same questions multiple times not because she did not hear me but purely because i felt as though she wasn't listening. when i asked her questions regarding my diagnosis and treatment she gave me very general answers that didn't seem to explain my issue. as someone who works with ER doctors, i have never seen a physician seem so disinterested in a patient. i'm unsure if i was treated this way because of my age (i am 19 and was not with a parent however i came with insurance, paid my copay, was polite, etc) but i honestly plan on finding a new office and would not recommend anyone coming to this practice. read more

Went here because I have a huge history of family skin cancer and I literally got 13min in a room with a PA that didn't even care to tell me like what to look for or any helpful information on why my spots of concern weren't problematic. I got " let's just check in 6-8 weeks here is some cream. Also I have never been to a dermatology office or gotten a skin check so I don't know if this is actual standard procedure or not but there was a male nurse in the room as I was on the table in an open gown. I'm not a shy person and it was a medical environment but I just was caught off guard and didn't realize that was going to happen so I called and asked if I could get a second opinion since I paid 140$ to get a little more reassurance.. a man who I believe is some sort of clinic manager and tells me it only took her that amount of time because she's THAT GOOD AT HER JOB. I get another call from Ashley who then tells me that " I will not get any dr in a dermatology practice that will sit down with me and answer all my questions" ... wait what? Also Ashley then preceded to ask me if I went to the emergency room and had a male dr or nurse would I be offended? no lady that would be an emergency and there is also protocol where a female would have to be in the room but a male nurse in the room for no reason seems a bit of a stretch for your metaphor.she said it was my responsibility to say if I was uncomfortable but honestly I didn't get a chance or know what was going to happen. Don't go here read more

What a pleasure to find a great dermatology practice in my own backyard that was also in my health insurance network! Met with Melissa Singleton for my annual skin check. She was very professional, explained everything she was doing, listened to my health history and made me feel very comfortable. The front desk staff member was friendly and checked me out in no time. I highly recommend. read more