This is where babe got my engagement ring, and we have since been back to get bands. We're still…read morewaiting on his band because it has to be custom-made. But we should be going to pick up mine today actually. He said when he went the lady he spoke with was nice and helped him find exactly what he was looking for as he described it. She gave him a special piece in case the ring was too big for my finger which came in handy during our vacation proposal in New Zealand. Since being back we interacted with another member of the team and she is absolutely darling! I'll have to get her name and update the review. She just always has a smile and is full of positivity and life every time we go in making our time there just so fun filled and exciting! The value and quality of the jewelry is absolutely amazing. I am enamored with my engagement ring and I think my fiancé did a superb job!

Staff at Bowie Town Center are very professional and pleasant. It was a joy shopping there for a…read morebracelet for my daughter's birthday.

This is a good outlet store for watches. They generally have good discounts for certain watches…read moremost times. The selection here is varied enough to suit most tastes and occasions. The staff is quite helpful and have good suggestions to help decide on a watch. Just don't expect very high end stuff here tho!

Today I experienced some of the worst customer service I have had in my life. I placed an order…read moreonline yesterday, as the website stated that the order would arrive by 5pm on Friday 01/22. The item is a gift that I needed no later than that date. When I didn't get an update today I attempted to get the order status via their online website. When I got an error message I got concerned and called customer service. To explain that I am leaving town until mid Feb on Saturday, so I need to make sure the order will be here on Friday as stated on the site. The rep John stated that it still hasn't been fulfilled and if they would ship from a store which would add a week. I re-explained that didn't work for me and that isn't what the website stated. He repeated himself and then hung up on me. I called back and got Linda, I promptly requested a manager due to my experience with John. She explained that she couldn't get a manager until I told her my issue; so I explained. She then had the audacity to ask me if I had a screenshot of the website stating the 1/22 date. I was appalled because apparently now customers are supposed to screenshot advertising, promotions, etc. in order for them to follow through! I demanded a manager as Linda proceeded to explain they have 3-5 days to process orders. Well how does that make sense with what the website said -- it doesn't! She then proceeds to tell me that there isn't a manager available. I stated that I would hold until one is... fast forward 30 mins later I have now drove from my house in DC to the store at the National Harbor (They didn't have the watch in stock that I ordered online). At the store LaToya was very friendly and understood my concern but couldn't assist as I ordered online. While I waited on Linda to return with a manager, that never happened.. I then requested to cancel my order. She explained they don't cancel orders?! What?? That I would have to get it delivered and return it. I re-explained that after Friday I won't be at home! What happens when it gets delivered then damaged or stolen before I get back in February... then I'm on the hook for a product that I never received! She stated that I had a point and would again attempt to reach a manager... fast forward another 30 mins. STILL no manager nor a cancelled order and refund! Linda provided me a reference number for our call and stated that all managers are gone for the day and one will contact me tomorrow via email to let me know if they can cancel my order or not! So ultimately I still don't know if my order will be cancelled and my money returned. I have spent well over an hour dealing with this absurd customer service. I will never order from the company again and I will make sure everyone I can share this with knows about their poor customer service, and horrendous business practices! P.S. - LaToya at the National Harbor store has great customer service! This review is not a reflection of her but of the online ordering, customer service and company as a whole.

I have purchased several pieces from this Tiffany's store over the years and still return from time…read moreto time to get my jewelry cleaned. It's too bad it takes at least 48hrs to have the pieces cleaned and picked up on top of having to pay for it now if it's sterling silver. The customer service here is exceptional and I love how helpful each associates are. Parking is free right in front of the store entrance too. I wouldn't hesitate to recommend this location to anyone who is interested to purchasing a Tiffany's piece.

Although I left empty-handed, it was a wonderful visit…read more The sales associate, Marie, was so warm and welcoming. She was able to point me in the general direction of what I was looking for. I came in search of a specific tea set that I have not been able to find for sale at any Tiffany store I've visited anywhere in the world. I've only seen it in videos of the Blue Box Cafe in New York City and I've been searching for it for well over a year. Marie showed me a few other tea sets while trying to help me find the one I was looking for. They were pretty, but not my taste and couldn't compare to they set I was looking for. After a bit of research, she informed me that the specific set I'm looking was created exclusively for the Tiffany Blue Box Cafe and is not for sale to the public. I resisted the urge to shed a tear, but I was grateful that I could now end my search. Personal disappointment aside, the store is absolutely beautiful. Aside from the jewelry, this location also has a small collection of dishes, flatware, miscellaneous decor items, a small collection of glassware, a few baby gifts, and a decent collection of bags and wallets. And of course, the staff is polite, professional, and very welcoming. Even though I didn't leave with the tea set I wanted, I still enjoyed my visit.

Will not recommend Helzberg ever again. I am dissatisfied with their costumer service and never…read moreever again coming to get anything from them. They do not care even when you are 5 star costumer, they just don't care. All they want is to sell their jewelry and get your money asap. Do not shop there!!!!

What an unexpected surprise on a rainy Tuesday afternoon followed by an even more unexpected yet…read morepleasant experience at Helzberg Diamonds. We decided to browse their selection of engagement rings and to inquire about custom designs, production time, and warranty but got so much more during our visit. Dominic took his time to complete a sizing, explain the history of the store and all it has to offer. His coworker took the time to walk us through the custom design process from start to finish using Helzberg's online platform. The options for a custom design is endless. They are able to create rings from ideas, photos, or the likes using the CAD system to create exactly what you want it and how you want it. I've never been to a Helzberg Diamonds before this day but based the customer service, attention to detail and professionalism, these things made me happy to have decided to choose this jeweler to assist with finding the perfect engagement ring.

So you actually do not buy anything from this store. You make an appointment to go in and try it on…read morebefore buying online. If your sales person was helpful in helping you make a decision to buy a certain piece of jewelry, they will send you a link that you can buy from and that way they get credit for the sale. It threw me off a bit but it kind of makes sense. I do like the service here and the non pushy atmosphere because of this business model. If you're looking for quality above costume jewelry, but also below fine jewelry, this one hits the spot.

This place is located on the second level of Tysons mall. They get extremely busy with people…read morestopping in, so if you want some attention definitely book an appointment. We set up an appointment to look for engagement rings. The shop had a nice atmosphere. There were tons of mirrors and the lighting was great! There was a decent amount of ring styles and inventory options to try on in store. This was very important to me as I am a visual person. They sell both natural and lab grown diamonds. The items in store are just for display. Once you decide on your ring they can customize/order it for you. The prices were fairly competitive. They also have a GIA Certificate they can give you. My favorite part of ring shopping here was the customer service!! Nikki assisted us and she was so helpful. I felt truly cared about I also love that she gave me little tips from a woman's perspective. For example, how to choose my ring size so that it's comfortable but not overly snug because my finger may swell throughout the day or if we plan on having kids in the near future. She was also super patient and even assisted with taking picture so I can get a feel for how the ring looked on me. Overall, I love this shop and I highly recommend it. Tips: You can save money if you buy your ring in Delaware (tax free) If you buy your ring in store you get 15% off Book an appointment in advance rather than walking in. They'll reach out and ask for your cut preference so you're ready to go upon arrival. They'll do a finger measurement in store

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel…read moregreat about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else.

Today I came to buy some sneakers at this store and the store worker told me if I need help the way…read morehe ask me . I feel like bad . He has like angry face and he say he saw me moving box around if I don't know the numbers at the box . I was telling him. I don't like the way you offer me you help . I coming to buy shoes not stilling shoes . . I can go spend my money at better stores . It's bad customer !!

Eugene was very knowledgeable, courteous, friendly and very customer service oriented!! Eugene is…read morean asset to Sketchers!! Thank you for the excellent customer service!!! It was much appreciated!!!!

Staff is always friendly and the store is always clean. They make a noticeable effort and it is…read moreappreciated. (Some thrifts are a hot mess but not this one!) Easy drop off area, plenty of parking, organized items. I only wish they had more art and books!

Yesterday was my first visit. I didn't even know this location was here, until recently, so I was…read morepleasantly surprised -- and couldn't wait to check it out. store: spacious, well-organized, and clean. selection: awesome! Plenty to choose from in each section. Fair pricing. staff: helpful, and diligent about keeping the countertops, shopping carts and surfaces sanitized. I gave myself 20 minutes to "get in and get out", and was able to grab quite a few items. (Woo hoo!) __ I thrift. I eat. https://linktr.ee/f.hux