Great selection of high end frames, a bit of a attitude with sales staff, lots of locked doors and ropes, and never any discounts. A great place to try on frames and browse....but you can usually find the same item cheaper elsewhere read more

The most rude and impolite associate I have ever met . As they they are paid by compatriots to drive customers away and they are very good at it Please go if you like to be treated like trash read more

Quality isn't cheap, but quality is precisely what you receive here. Special thanks to Brendan for his expert guidance before, during and after the sale. Highly recommend! read more

The store is located in the Tysons2 Galleria and in the third floor where elevators did not work nor this week. I suppose the third floor is the cheapest Tent of this mall as all high and Browns are on the second and first I arrived at 11 AM but had to wait until over 1230 because the lady forgot her store key. Been coming to the store for quite a while and this was my last visit as sometimes they will not charge you tax, but not today. One day the lady is in a good mood she would give you a 10% discount and manager would and I fear to say no...rude and not welcoming for $470 sunglasses you can get a better service elsewhere. Avoid. read more

See all

I have never written a bad product review in my life, but I would give my experience with Georgetown Opticians zero stars if I could. I bought my first pair of glasses from Georgetown Opticians in DC in 1977. Since then I have spent many many thousands of dollars with them. Last year I bought a new pair of glasses for just under $1400.00. After only 10 days the left bow of the frame fell off. I took the glasses back to the Tysons store where I purchased them. I was told they didn't have the proper tool to fix the frame and would have to send the glasses to the Georgetown store and they would repair and send back to me if I paid for mailing. I did that. Once fixed the glasses lasted about another week and the same bow fell off again. I called the Tysons store and had to repeat the same drop off and pay for mailing process again. When the bow fell off a third time I called and politely insisted on getting a new set of frames as the one I had was clearly defective. The new frames came and I got the my lenses popped in and the new glasses lasted about a week. Then the right bow fell off. It seemed obvious to me that there was a design flaw. I managed to cobble the glasses back together and called my sales person at theTysons store. I firmly stated that I was dissatisfied with my purchase and requested (fully expecting to receive) a store credit for a new pair of glasses. My sales person said she would check with her manager. She did and to my surprise the manager denied me any credit, replacement or satisfaction. No compromise was offered, no nothing. Every day for the past 10 months the right bow falls off my glasses and I have to try to get it back on so the glasses don't fall off my face. Yesterday I had to fix my glasses five times. It was then I decided that I'm tired of sucking it up. Clearly once they get your money Georgetown Opticians could care less about customer satisfaction. If I had bought cheap glasses from a place that offered 2 pairs for $99 and the glasses fell apart I'd probably let it go. But for $1400.00 I expected better. I was wrong. I'll never go back and unless you have $1400.00 to flush down the toilet in case of a problem, you shouldn't either. read more

Everyone was so nice, knowledgeable, and helpful! Great experience looking for and buying glasses.

2/27 Popped in this location while window shopping. I noticed a frame a couple of months ago and wondered if it was still around. Great news for me, it was. Michael greeted me as I walked directly to the specs, it was like magic that they were waiting for me to pick them up I didn't have my Rx with me but no problem, Michael called my friends at SEE eyewear to get the information. Within 30 minutes, I placed an order for these sleek red sparkling frames with grey tint. I'm super excited to get them. This was an out of network purchase but Michael reminded me that I could submit a claim with my insurance. I appreciated the tip. Michael was attentive, informative and pleasant to chat with. He is aware that I'm a long time client of SEE and know their staff. I'm pleased with my purchase or new stylish sunglasses. Can't wait to receive them in a week or less. More to come... read more

Georgetown Optician - New specs coming! - Eyewear & Opticians Near Me - Mc Lean, Virginia

I have a very strong prescription so there are only so many places I can go for high quality frames and lenses. I have been going to Georgetown Optician for years, and they never disappoint. They have an exceptional selection of European and US made frames and their lenses are better than any I've ever had before. They are ground to perfection. My experience this past month went above and beyond. They made my glasses and something wasn't quite right aesthetically. The frames and lenses were just fine, but something wasn't right with the way they looked. They allowed me to select another frame, and they are grinding new lenses for me. I'm truly grateful for the exceptional customer experience and the care with which I have been treated. I can't say enough about the people, especially Zei, who has been kind, efficient, and a true asset to their business. They may be on the high end, but they are worth every penny. read more

These are very talented opticians but snobby. If they quickly determine that you will not spend several thousand dollars in their store they treat you like a peasant. read more

I have been to several branches where I have had a very good experience. This Tyson's Galleria branch had 2 sales people who were excruciating to deal with. They are probably fine if you have a new purchase, but their follow up service once you've made the purchase can be rude. They have no customer appreciation. read more

Zei is the best!!! I've purchased two frames from here and have gotten countless compliments. I always come in and pick a pair, but he always suggests something better and I'm so glad he does. He has a niche for knowing what frame fits your face. Give them a try, yes they are pricier than the usual opticals but you get what you pay for!!!! read more

This was my first visit to Georgetown Optician at Tyson Galleria; I went to the store to check out the Dita fashion sunglass. I was very happy with the large selection they had in stock. Noushin sales specialist, was there to greet me promptly and provided me with a great customer experience. She was very knowledgeable of the history and the quality of the Dita brand. Noushin also took her time and showed me other options within the store. This was a nice touch to see other high end products and helped me with my final purchase decision. Dita sunglass are not your "around the corner sunglass brand". However, I was thrilled with my selection Dita "Haydon" sunglasses. Noushin provided great customer experience and sure will recommend to others. I hope to be back SOON for my next Dita shades 8-) read more

Extremely poor customer service. They have good high end frames, but you would figure that if a place sells 700 dollars plus frames, that would you get a greeting and help when you walk in. I was let hanging to myself looking at frames that were locked up and no way to try them on with no help. I expected more from the two ladies who were working there who were only talking to each other with no one else in the store but me. read more

I love that they only carry glasses that are only originally made by the glasses' company. Not made somewhere else and just imprinted a designer's name on it. The customer service was great (At least when I was there). Namir was very helpful and attentive unlike other places where I've been ignored because of the way I dressed or looked. I went by myself but didn't have any difficult time selecting a frame because Namir was honest and advised me towards frames that were flattering for my face. I purchased a pair of chrome hearts eyeglasses which are very exclusive in parts of the world. So to find them here, made me very happy. TIP: if you try to buy the frame only & take it to your insurance for the lens, there is a possibility that your insurance won't take your glasses in to make the lens. This is because the frames are very exclusive that they do not want to be responsible for damage since parts to fix the eyeglasses are not easy to access for these particular frames. I had my lens done here at Georgetown Optician and they were very quick with it. It was ready in the next day or 2 even if they say it'll take 5-7 days. read more

Not impressed with this place in the least. They seemed annoyed that I arrived early for my eye exam...which should be a good thing, right? In the end my experience here only lasted ~10-minutes as they don't accept any insurance...and I can't remember the last time I paid full-price for glasses or an exam. Not the friendliest bunch either. I'll be taking my business elsewhere, which they didn't really seem to care about losing. Strange business model to me, but hey...they can afford rent in Tysons II so they must be doing something right. read more

Your existence at this store is not acknowledged, The individual at the counter was pre-occupied with booking a flight on the web. I certainly would have expected a half measure level of assistance & effort, as compared to the store in Georgetown. I had a particular frame in mind, but it was not given to me to try it on! To end it: "We do not accept any kind of insurance." Happy web surfing! read more

I have been going to Georgetown Optician for a little over five years. I have never had a bad experience. They are always kind, knowledgeable, and helpful. Zee and Karmen are both absolutely fantastic. Their frame selection is second to none. They are unique and very well made, I cannot say enough about the selection. I could spend all day in there trying on frames! I would recommend it to anyone that would like quality eyewear! read more

Came in to get new frame. Spent 10 minutes at the store and left. The guy was helping another couple with a bent frame or whatever and as they left, he shook their hands and charged him nothing. Great service for that but he completely ignored us and just followed us around the store as if we were going to steal. Did not greet us nor speak a word but stared and followed. You spent 20 minutes fixing a pair of glasses that weren't even purchased from the store with no charge and did not spend one second taking care of customers that would've easily dropped a lot of money on two pairs of glasses. Does not surprise me why the business isn't doing well. I would never support a business with such poor customer service. read more

Very tasteful selection of luxury frames and a kind woman who carefully adjusted my sunglasses. Great experience, will come back!

Lots of great frames if you are looking for something a bit more artsy or bold. Pretty expensive, but I think glasses are probably something worth spending extra on. The two stars comes from the customer service. Long story short: about as bad as you can get in terms of customer service. Read the rest if you want details. I bought a pair of glasses there and started to notice some splotches on them about a year in. Kind of like clouding on certain parts of the plastic. After a while they got pretty noticeable. At that point I took them in to see if I could get them replaced. They said that they were no longer under warranty and they couldn't do anything about it. I complained and suggested that I had paid something like $700 for them and 1) expected them to be of higher quality and 2) expected better service. The girl working with me looked up the account and stated that in fact I had only paid $400 for them because they were on sale. That's okay, except she said it with the same kind of attitude you would expect from the maitre'd in Ferris Buhler's Day Off who doesn't believe Ferris is Ab Froman (the "sausage king" of Chicago). Very rude. Inappropriate coming from anyone, but seriously, this woman works (does not own or anything) at a glasses store. Unless she really likes glasses and is working there for the fun of it, I highly doubt she has an income where she should be acting like I am being cheap. It also kind of implied that because I only paid $400 I should not be entitled to any service. Anyways, I was upset after that, but the manager said sense the lenses were still good, I could get the frames for half price plus shipping. Seemed like a pretty reasonable compromise. Next, I waited for a long time for these glasses to come from France and eventually called (like 3 or 4 weeks later) to see if they had arrived. Yes they had, somehow they forgot to call and tell me though. Frames were a bright lime green so we played this game again. Waited three weeks called again. They had forgotten to call again or were just about to. Once again the frames were not the same as I originally had (had gone out of production), but were close enough. Probably won't go back out of principle. read more

Carmen has always taken car of me and that's why I shop here for all my super hip and stylish reading glasses. Today I came in and Zei provided me with excellent customer service. Very professional and polite. Knew what I needed and made it happen with five star service. I placed an order for some jet set glasses and can't wait for them to arrive. What makes this location great are the people. Please recognize Zei for making this the best shopping experience I have had in a long time. read more

This smallish store is _packed_ with frames of different types and styles. Many are unique for what I've usually seen at eyeglasses shops, and the collection includes a large selection of vintage/retro-style frames. You pay for the style and uniqueness as the frames are _very_ pricey though. (However, if you have a specific style in mind and can find it here when everywhere else has failed you...well, what's a few months of instant ramen noodles for dinner?) The staff is friendly, helpful, and patient. read more

They fixed my recently purchased glasses and made them look like new again. Everyone is nice and fairly customer focused. I will be purchasing more and the lenses are cheaper than Sterling with my insurance. The frames are pricey but that's to be expected. read more

I bought 3 pairs of glasses on June 5 and called to check on their progress 2 weeks later. The person who sold me the glasses answered the phone and asked if he could call me back. He left me a voicemail a little while later asking for me to call him again (no info about the glasses). I thought it was odd but I called again and the same salesperson told me that two pairs of glasses had arrived in the store and they were still waiting on the sunglasses because the pair that arrived had a defect and had to be returned. No problem so far. He asked if I wanted him to mail them all together when the sunglasses arrived. I told him that I wanted to make sure the glasses fit and would pick up the two pairs of glasses in the store in the next day or so. He said no problem. So yesterday evening after work when I arrived at the store (the person who sold me the glasses wasn't there), I was told that none of the glasses had arrived (and wouldn't arrive until the 26th). There was no record of defective sunglasses being returned. Everyone was really apologetic--one lady even remembered hearing the conversation where the employee told me that I could pick up the 2 pairs of glasses in the store. I wouldn't have cared if the glasses were late; what bothers me is the dishonesty and lack of consideration for my time. read more

Service was Excellent during whole experience. This was my second pair of glasses from GO Tyson's Corner. Carmen helped me select the frames - after about 6 visits we found a pair of J Lindeberg glasses. I was never pressured during the whole process and was encouraged to browse. I receive compliments weekly about the glasses, from strangers! Their selection is the most contemporary in the area, with a selection the truly is world class. There are frames and lens options for a variety of budgets. Don't be intimidated by the address. Great staff and down to earth. If you love design, addicted to eyewear or just want to see what's in front of you - Always my first stop !! read more

I walked in this morning because my toddler son bent my Mykita frames (which were purchased many years ago from another business that has since moved out of the area). The salesman looked at them, said he'd try his best, and took them into the back. Ten minutes later, I was walking out the door with my frames fixed and fitting better than they have in about a year - and I wasn't even charged a penny. Fantastic! I had a chance to glance around the store while he worked - there are lots of beautiful frames here, in styles and quality far superior than what you'd find at Ye Locale Mass-Market Frame Shoppe. No, they don't take insurance - but you know what? The frames you purchase here are likely going to be far better quality than what you'd get anywhere else. I've owned my Mykitas for seven years, and I love them, and have no desire to wear any other frame. Quality lasts, people. If these had been cheap frames, you know they would have been broken beyond repair just by a toddler dropping them to the ground. (And over seven years, what I spent on these frames is definitely cheaper than what I would have spent on three or four of the cheaper versions.) In short: Great store, great customer service, and I'll return when I'm ready to retire my beloved Mykitas. If you want beautiful frames, this is the only place to go. read more

I am writing to express my gratitude to Zei for all of the great service he has provided to me for the last few years. Zei is a highly skilled, professional who is patient, kind and an expert at his work. With a difficult eye condition I require special services. Zei has never let me down in all of the time I have worked with him. I am truly grateful to him for everything he has done. read more

Don't try to go to this doctor he just wants money, he doesn't give you your time he just wants to take more patients in short time,

I visited a truly hidden gem - Georgetown Optician in Tyson's Galleria on the third level. Zei helped me so much and was so knowledgeable about frames and manufacturers. I was amazed at the beautiful selection - including a great collection of Cartier glasses. This is my go-to shop for sure. Zei helped me fix some Gucci glasses and creatively fixed them in minutes! All the other opticians turned me down and could not fix them. This place is great!!!!!!! read more

At least two times a week, we are in tysons II I love tysons II better b/c it's a 'smaller' mall where I generally feel like we get amazing service in any store we walk into. Have gotten to know some of the employees in the mall, and from what they tell me, Tysons II is a different kind of mall in that the rent is really high, and most customers are repeat customers who need to be 'cultivated'---ie babied and pampered, with follow up telephone calls, emails on private sales, etc. Whenever we are on the upper level, I walk by Georgetown Optician and I USED to think, 'geeze, they have some amazing frames, whenever I need a new set I'll go in.' Having been born in Mclean, I have gone to Dr. Davidson in tysons I as my optician since the mid 1980's, and b/c of convenience, ended up at Sterling Optical, which has always had a great, friendly staff, but never really had an amazing collection of frames. This time, Dr. Davidson mentioned something about insurance, and all of the sudden I found out that my insurance is pretty good and gives me a HUGE discount on frames, and even covers the eye exam. His advice was this----when you go to an eyeglasses store, the markup is high----so it doesn't hurt to ask for a discount. Maybe you'll get it, maybe you won't---but the stores can easily afford a 15%, discount, and I shouldn't be surprised to get a 30% discount on the frames. The internet is changing eyeglasses with warbyparker.com, and with the show on 60 minutes more people are questioning the value of really really expensive frames. So after my eye exam, I went to sterling optical, who happily told me they would give me a discount, and would give me the paperwork to provide my insurance provider so that I could get insurance to cover part of the frames. The only thing was, none of the frames at sterling optical were really that amazing----so I was honest with them and told them I would just stop over at Georgetown optician and see what kind of frames they had, and go from there. The Sterling Optical people were downright nice, and said no problem, come back if you have any issues. Now the present story-------So one day, right after thanksgiving, I was in tysons ii with the wife and kids (we live about 1/2 mile away so we usually go weeknights)---it was not at all busy----and I told my wife after dinner that I wanted to check out some frames at Georgetown Optician. We walked in, the girl immediately found a frame that looked good on me, and then when I asked her the cost (it would have been just about 900.00, I asked her for a discount, and she said that Georgetown Optician doesn't do discounts---after a bit (a bit, seriously, I'm not a haggler----I just asked her some questions) of back and forth, she said, maybe they'd give me $50.00 off, and that was it. Fair enough. My wife and kids were there, but other than the two women in the store, not a single other customer----but I just got this vibe that they wanted me out of the store b/c I had the thought, or the gaul to even ask for a discount. But she picked out a nice pair of frames for me, they seemed a bit tight around the temples----so my wife told me to go home and think about it, and if I liked them, come back and get them. I got a weird vibe from the girl that was selling, but didn't think much of it. I went to the store again on Saturday, this time ready to purchase. However, I was unsure about the fit of the frames, b/c they still pushed on my zygomatic arch (from the eye to the ear) a bit, and I tend to get headaches when this happens so I asked the girl to adjust the frames to relieve the pressure before I bought them. Normally, I'd just buy the frames, but after reading the other reviews on yelp about the store and it's gtown branch, I just thought to ask what the return policy was and one has 1 week to return the frames, but the lenses are 'you bought them and they are yours'. So I kept asking the girl that was helping me to adjust the frame off of the zygoma----but it kept being uncomfortable. I asked her to go back and adjust them about 5 times---which even I admit, is a bit excessive-----but with a store that has a terrible return policy, takes no insurance, and doesn't really do much in the way of discounting----I figured I was paying for the service because it's really only whiny and annoying people like me that will actually pay full price for a pair of eyeglasses----and at some point she just stopped and said ----'these frames don't fit you---I can't adjust them because this a sample and if I adjust it more then I'll ruin the frame'. case closed. It's like I annoyed her so much that she didn't WANT to sell me the frames. Fine. I then drove to the old staple Sterling Optical. Picked out a nice pair of silouette frames (not amazing, but nice enough), that the saleslady made fit perfectly, and happily gave me a large discount on, just by asking. Did I mention she was helpful?! Lesson learned. No more Gtown Opticians. read more

I purchased Cartier glasses from GO in Tysons Galleria. The service was exceptional, beginning with thoughtful, patient assistance in selecting a frame and lens shape through fitting the glasses on site. I have a complex prescription and my vision with the new glasses (including reading fine print) is excellent. My glasses were ready in one week. Zei and the entire staff are truly dedicated to prompt and courteous expert service. These are the finest glasses that I have owned based on the selected design shape of the lens, my vision, and the fit of the glasses overall. My sincere thanks for a job well done! read more

This place is my new go to for glasses. I bought a pair of glasses at neimans and they didn't fix it, but the ladies at georgetown fixed it of no charge. Amazing service and just the nicest ladies. Please keep them in mind for any kind of glasses. They have an amazing variety of brands and styles. Thanks ladies. read more

My husband and I walked in without an appointment specifically to look at the Anne et Valentin frames. Rouby was so nice, helpful, and patient. Not once did she try to push a sale on me or make me feel rushed or "required" to make a purchase from her. The selection was fantastic! Because of the cost of the frames, I didn't want to feel rushed to make a selection and wanted to come back. She kindly wrote down my favorites and mentioned additional colleagues who would be happy to help me when I returned. I am excited to return! read more

I had an excellent experience with Georgetown Opticians in Tyson's Galleria, not only because sales associate, Noushin, helped me select beautiful and stylish frames of superb quality, measured me accurately for progressive lenses that have to be aligned perfectly for good vision, was lovely to work with and endlessly patient during the selection process...but even more importantly, because there were complications that were outside their control and they accommodated me in every way possible. The main challenge for me was to find a comfortable fit with my hearing aids that loop behind my ears and therefore necessitate a work-around with glasses. Although Noushin advised me to select a particular brand of frames that would work well for me based on the particular materials and design, I went against their advice and selected a frame by another designer. Unfortunately, I learned that I should have followed the advice of their experienced staff and the frames did not work. They did their best to tweak the fit so that it would work for me, but ultimately, I had to had to return them and purchase glasses that were originally recommended for me. Georgetown Opticians allowed me to do this under very fair terms and were very professional about doing so. Although the selection of frames and lenses at this optician are pricier than some of the other optical chains, my experience of getting a high-quality product along with their excellent customer service, convinces me that I will purchase my next pair of glasses here, without hesitation. read more

I have been returning to Georgetown Opticians in Tyson's Galleria for a number of years. If you want quality service, cool styling, and a friendly atmosphere, then I highly recommend this place. Honesty goes a long way with eyewear. What makes me a returning customer is that the people there seem to enjoy working with their clients to find the right eyewear for the their needs, and that their chosen frame will have high end styling and comfort. I extremely appreciate that the employees (Karmen, Mariam, and Juliette) will take the time out of their day to make sure you are getting what you pay for or what to look for in your search for new eye frames. I highly recommend these three ladies if you need any help on your next pair of eyeglasses. Not only are these ladies true professionals, but also Dr. Matini's quality to eye exams are meticulous, and "let's get this right" mentally is what you need in an eye exam. I am laughing as I write this, because he would check things four or six times. "Red then green, bright or dim, line after line." He was catching me say - two different things for the same visual. Honestly, that's about getting it right! Personally, I loved the undivided attention, their style opinions, as well as the genuine interaction you receive when you walk in their store. It's the best when they welcome you in the store, smile and say, "how can I help you today, and as you leave; let me clean and adjust your glasses for you." I might have not bought anything that day, but I feel like the purchase before was adjusted, and fit me like the day I bought them. Now, that's quality service. Stephen read more

This optical store by far is the coolest, trendiest, and the very best of Northern VA/DC. I have been to so many different optical stores out there, and Gtown Opticians is the best of the best!! They have some of the most unique, elegant, super-chic, and trendy glasses in the world. They carry the highest quality all at an affordable price. In addition to high quality, the customer service I have experienced every time has been exceptional and exquisite. Karmen and Mariam are some of the friendliest, courteous, and most competent staff I have ever encountered. They have a true mastery of their trade and make me feel like a family member every time I enter. read more

I purchased a very expensive pair of glasses from Georgetown Optician at Tysons corner in January 2013. When the glasses dropped down on my noise repeatedly I went back to the store, where the attendant performed an adjustment. No matter how many times the glasses were adjusted the problem remained. In February 2013 we moved to North Carolina, and I decided to wait and bring the glasses into Georgetown Optician during our next visit to Northern Virginia, which we did in late December 2013. Brand new glasses still in the box, and with the original receipt in hand, and no record in there computer system of previous complaints made over the telephone. I once again got the adjustment run around, and was told there was nothing Georgetown Optician could do because I waited to long. The fact that I had moved to North Carolina and was no longer in the immediate area wasn't a strong enough argument. This is not the level of service I expected from a store that wants to present itself as a high end establishment. Needless to say, I'm very disappointed mainly because I have a very expensive pair of glasses that I can't in their current configuration, ware, and Georgetown Optician only offer of support is yet another adjustment. I wouldn't recommend this store solely based on my experience with the way they didn't stand by their product and of course their customer service. Beware of the "adjustment runaround." read more