I recently inherited my beloved aunt's wedding ring (who passed in 2020) from my incredible mom…read more(who passed in 2021). My dad brought it to me the weekend before Thanksgiving and we were on a mission to find a local jeweler to trust with resizing it. Rahul and Isabelle were patient and more than understanding when my dad wanted to do more research before leaving our special ring behind. Upon reading his other yelp reviews, and their professionalism when dealing with us the first time, we decided Atlantic Gems was the jeweler to trust. Even with the Thanksgiving holiday, I received the ring back in just a little over a week, and I couldn't be happier with the results. I will definitely be back for all jewelry repair, resetting and resizing needs for years to come. Not only do I give them 5 stars, but so does my dad (a tough customer in Michigan)!

Very attentive and detailed. I didn't think they would be able to help with my ring repair but they…read moredid.

I took my white gold rings here as they were desperately needing a resize, cleaning, and rhodium…read moreplating refresh. The rings were ready for me today as quoted and they look and fit amazing. They look brand new and you can't tell they were dramatically resized. My husband needs a new ring as his can't be resized and though the one he liked best can't be sized small enough for him, the gentleman who was helping us offered to call the manufacturer on Monday to see if special ordering at that size will be possible. So, they have great service! Fingers crossed hubs can get his first choice ring!

Fantastic customer service...felt very welcomed. Will certainly be back as SSJ has earned my trust!read more

I brought my watch with a cracked glass face to Moren's for an estimate for repair. Although my…read morewatch was not expensive the staff took the time to listen to my story of how sentimental the watch was to me. My watch was handled like it was the most expensive watch in the world. The staff treated me with dignity and respect and provided an excellent customer service experience. The turnaround time was amazing, and my watch looked brand new! I would highly recommend this business to anyone in need of any repairs for your watch, clocks, or time pieces of any kind.

Excellent and gracious service - Luis attached my new watchband in minutes. Thank you so much…read more Julie

They were quick, attentive and complimentary as they serviced my watches. I was in and out in what…read morefelt like 15 munutes and had both of my favorite watches back in service. I will highly recommend and know where I can go next time I need to get help.

Matthew helped me pick out a wonderful birthday present watch for my wife. He is kind, patient, and…read moreextremely knowledgeable. He did not pressure me at all during the process, and he gave me a wide range of options at different prices. I would absolutely go back here if I needed another watch or needed a watch repaired.

I would give them zero stars if that was an option…read more They destroyed my platinum and diamond ring. I stated very clearly and emphatically that I did not want my rings cut. I just wanted the retentive beads added back to the intaglio surface to help prevent my rings from rotating. I had previously had the retention beads but had Greenan remove the beads when I gained weight. W. Greenan even placed a drawing of what I wanted on the envelope. They got so focused on the size of the ring instead of my desire to JUST add the beads (like I had before). What did they do? They cut my rings. :-( Now, the diamond setting is so heavy because the cut (replaced) band is so much lighter it can't counter the weight of the setting. So now my diamond rotates worse than before and stays in the palm of my hand. I have used Greenan and Sons for the past 20 years for all my fine jewelry needs. I even sent friends to them for their engagement rings. Disappointment doesn't adequately describe how I feel right now. When I pointed out my concerns, nothing but rationalizations and talk about size again. Walt Greenan argued with me and stated that he called to get my approval when he did not. He called to say the rings were ready for pick up. If he had NOT gone on ad nauseum about his foot/boot and Thanksgiving with his family that included his ex, he would have heard and understood my request, his customer's request. I thought I could have a more rational conversation with the younger Greenan who was in the store when I brought my rings in and also heard my request for my rings not to be cut. I pointed out that the weight of the engagement ring was grossly different. The band had been cut, and the rings prongs and band had been overly polished so that the prongs had been burnished and the ornate scribing of the band had been completely removed. He, too, was a hot head. He also went on to state that the ring had to be cut to be sized. I DID NOT ASK for the RING to be SIZED. I asked for the beads to be added. He handed my rings back to me. He stated he wasn't going to argue with me and marched off. All I asked for were for the retentive beads to be added to my rings, nothing else. I am thankful I have 2 previous appraisals with photos for my next steps. Greenan and Sons are not what they used to be, not in customer service and not in craftsmanship.

I have just had the most horrific experience at this store that's 4 months in the making. My…read moredaughter brought a strand of pink pearls (20) there in August to have them repaired. They did not call us back to inform us that the repair was completed until today. When I looked at the strand of pearls one was the wrong size and the wrong color the other was the wrong color. When we took them back to the store to point out that there was an issue before we even finished the sentence the guy at the store Walter completely lost his cool. He was shouting at us saying that they didn't do anything to our jewelry and escalated the situation far more than it should have been. My daughter attempted to tell him that this was the second piece of jewelry that they have damaged (the other was her promise ring) he waved her off, spoke over her and said "well I don't know about that". He proceeded to say something about "you people" which is concerning. Walter also called us "disgusting" and began to twist whatever we said into the most absurd thing he could think of. For example I said "there's more than one way to skin a cat" to my daughter when she began to get visibly upset by Walter's actions and words and his response was to shout "oh so now I'm a rat and you're going to skin me, so you're threatening me". After this he started getting more and more angry when we tried to reiterate that these pearls were matched to each other and he began to slam things on the counter, he snatched the pearls from my daughters hands and when she took them back from him, he marched behind the stand, picked up the phone and threatened to call the police. At that point we left the store and called the other location as that's where the owner is. We spoke to a nice gentleman at that location and told him all that had happened. This gentleman's first response to the name Walter was "oh god". When we finished the story and told him about Walter calling us "you people" and we raised the question on whether he is a bigot or a sexist he said "well Walter has an antiquated view of women". Take of that as you will. I plan on never coming here again, in addition I don't think you should either as at the very least this manager is a sexist with anger issues. With his mannerisms I felt as though if there hadn't have been a display between us I would have been struck.

Simonian jewelers is high quality, personalized, custom work at its best! My fiancé chose Simonian…read moreto design my beautiful engagement ring. We are now having Jacques design both of our wedding bands. He does projects large and small--even minor repairs. What I appreciate most is Jacques's wonderful, honest, and thoughtful character. He genuinely wants to provide his customers with what they want and has spent many a day discussing design ideas with us. He is very reasonably priced with all of his projects. My engagement ring was such a success that my fiancé's friend copied the ring/setting design for his engagement ring! Ahem, I mean took some stylistic cues from my ring..... Jacques is the best! Whether you want a Miss America tiara (he's done that) or to fix a broken crown once owned and worn by Napoleon (he did that too), he will do a great job! One day when my career takes off and I am loaded with tons of estate jewelry, I'll have Jacques string it all together into a giant cape.

Simonian offers expert craftsmanship that is difficult to find these days. I brought Jacques a…read morecoiled 18k gold necklace that was stretched. He was not sure he could fix it but I begged and he agreed to try and even reassured me that if he was not happy with the results I would not have to pay. He had to fabricate two special tools to fix the necklace and within 10 days returned it to me in perfect condition. I cannot thank him enough and would recommend his services wholeheartedly. Bring him your business, he is himself a community jewel

Excellent customer service and the staff was friendly and personable. Considering having them to…read morecustomize my wedding rings.

I just went to ask how much they could fix a brooch, they started to "fix" it, they damaged my…read morechain and they didn't solve it. They wanted it to be another day. They were not responsible for the damage. Be careful solo fui a preguntar cuánto me arreglaban un broche, la empezaron a "arreglar"me dañaron la cadena y no resolvieron. querían que fuera otro día, no se hicieron responsables del daño

Raffie is AMAZING and so reasonably priced! What was going to cost me $150 to have done at a chain…read morestore jeweler, Raffie did for $25. My brother has been going to him for many years, so Raffie came highly recommended. I appreciate his honesty and thoroughness and am so lucky to have found him!

Raffi himself took care of rep replacing batteries in my watches. He is very knowledgeable and very…read morekind.

Bethesda jewelers is outstanding for jewelry appraisals. I…read more used them for a complicated insurance appraisal several years ago, and recently had an insurance appraisal for a ring. The appraisals were completed promptly and with detailed explanation of the values of the items. They charged a reasonable price for the services. The owner is extremely knowledgeable about about all types of jewelry and also provides custom services such as resetting and/or sizing a ring. I highly recommend them.

I first met Tom Terpilak in 2004 when I purchased a gorgeous sapphire ring from him. Even though I…read morenow live in Chicago, I continue to go to him for all jewelry purchases and repairs. Tom is industry savvy and extremely fair, honest and responsive. If he doesn't have what you are looking for at his store, he will source it for you. I highly recommend him.

I had 2 watches that needed new batteries. I have had watch battery replacement at a couple of…read morelocal places...experiences ranged from good (but not very convenient to my residence) to overpriced and long waiting times. I'm really glad that I gave Sacramento Jewelers my business today. It's a family owned jewelry store and I was greeted with a warm smile at the door. When I asked about replacing the batteries in my watches, instead of disappointment for such a small request, I received a very cordial and friendly response. Both batteries were installed in under 20 minutes and it was a total of $30. $15 each, and these were not inexpensive watches. I couldn't have been happier. Highly recommended and I'll come back to have a look at their jewelry and gold collection in the future.

Sacramento Jewelers is a small family run business, and they provide excellent service. Carlos…read morereplaced my watch battery and it cost $15, which is very reasonable. Some other places charge 50 or $75. Be sure to check them out! I would give them an A+++ rating. It took them about four minutes to replace my battery and get things back in order. Bravo!