I've had Invisible Fence for 20 years. They have always been very responsive when I've called and I live an hour and a half away. I highly recommend this business! read more

poor to horrible customer service!! does not work!! not worth the money!!! (media, pa) and, yes, they don't gaurantee their costly fence will work - they reserve the right to blame that on you and/or your dog!! our fence was not working between 'week 1' & 'week 2' of their training, and they did nothing to rectify the situation prior to our already scheduled 'week 2' training appointment (a week later). and, yes, they don't gaurantee their costly fence will work - they reserve the right to blame that on you or your dog!! i guess they've got your $$ ergo, no motivation on their part. actually i've since learned that their 'fences' only have a 70% success rate. their 'collars' s@*%k for small dogs - size of a football and painful to put on. read more

Having a tough time with our dog collars. The dogs have been trained repeatedly & consistently. With collars on they continue to ruin our garden beds & get sick because they are eating the perennial plants. We have asked to have the zap increased but we have no power to do this ourselves. We have to drive back to Paoli to do so. We did this last week. Dogs are still having a party in our garden beds, eating the plants & throwing up what they eat. Does anyone know how to increase the zap on your own. We work full time Monday through Saturday we don't have time to drive there each time which the company requests. We need the zap increased. We ask the owners should have the power to do this. Very unhappy about this feature. read more

We have a beautiful Australian Labradoodle and are fortunate to have worked with Mike of StayDog. The installation of our Invisible Fence was high-quality as was the support regarding training. Subsequently, after our landscaper accidentally cut our Invisible Fence's wire, Mike took the time and effort to splice and then protect the wire against future cuts. StayDog is extremely well-equipped and highly professional in meeting your dog's or dogs' needs. John Hanhausen, with help from Mike, definitely runs a superb ship. read more

I bought this fence 4 years ago and have had nothing but problems with it. Each time I call the service desk they want to sell me something else or an upgrade. My dog constantly gets out (weekly) and I have upgraded to a new collar which cost me an additional $180 dollars. I went back today again and was told I should upgrade to another more expensive collar, another $80 dollar upgrade. I'm done with spending money, they should stand behind their products and do the right thing. I will say every time I visited their store they were polite until today. A friend was with me and couldn't believe the way there representative spoke to me. I walked out of the store and won't go back. It would have been cheaper and more effective to have put up a fence around my yard. I would strongly suggest you look somewhere else. read more

We are so happy with our invisible fence and also the company and it's employees like Julia and Danielle. So friendly and professional. Highly recommend their product and their customer service. Thank you read more

We had Stay Dog Invisible Fence come out to our new home to set up the invisible fence system for our puppy, Hank. They were very efficient, always on time for our appointments and did a great job training Hank with the invisible fence system. They offered us a discount because Hank was a rescue and were very reasonably priced for our 0.87 acre yard. We feel extremely comfortable letting Hank outside to stretch his legs, run around and play because we know he is safe in our yard. Thank you! read more

They close at 4:00 on week days. So basically if something happens with the collar or you need a new battery, you have to wait until Saturday if you work. I took off work early, raced there to make it before 5:00 and they were closed. What business closes before 5:00? Now my dogs will have to be unsafe and possibly run over until Saturday when I can get there or I'll have to take off work again. Must be nice to finish your day at 4:00. I called the next closest office and they have night hours. Plus, the Invisible Fence brand batteries are a fortune and they don't last long. Also, on our collar there is no warning that the battery is dead. The only way you know, is when your dog leaves the yard. Again, this is unsafe. There may be a newer model, but last time I checked it would be $300 to upgrade. With two dogs, we just can't swing it. I wish I knew all this before I dealt with this company. read more

These guys were great. My transmitter started beeping three days before we were supposed to leave out of the country. I usually fix it myself, but for some reason I couldn't pick up the signal this time. John walked me through it over the phone, in case I missed anything. When that didn't work, he moved the schedule around and got someone to come out the very next day, even though they were swamped. As promised, the technician showed up right away, fixed it quickly, and was very polite and courteous. Wish there were six stars for this business. read more

A few weeks ago I found myself and dog between a rock and hard place. We were on the verge of having to surrender him due to desire to jump our fence. My heart was breaking, and I felt like I needed to do try at least one more thing, before giving up. I posted on a FB site, and StayDog was overwhelmingly recommended. Kelly (the owner) even reached out to me to see where I was with my research on invisible fences. She addressed any concerns I had, and never sugar coated a thing. Kelly came to our home soon later, met with our dog- and even witnessed his Houdini tactics. We came up with a plan, and within a week of my first deposit the fence was installed. The whole process was so easy- kudos to everyone that works at StayDog. My dog was easily able to identify safe boundaries and even work with the temptation of Kelly's own dog. Having only had one minor incident, I called Kelly- who was prompt to respond and came to my house that evening. She is incredibly knowledgeable and has such a strong compassion for dogs. She truly stays by your side until she is confident that the dog is fully trained. I am so beyond grateful for StayDog and all of the awesome people that recommended their services. read more

My neighbor has this fence. The company has not guided the owners on how tight the shock collar needs to be. This dogs collar is so tight, it's almost impossible to secure back on the dogs neck once removed. I've told the owners it's too tight. They said the company said it has to be tight to work. When I called the company, they were unpleasant. Not willing to help at all or guide the people on what is "snug" vs "too tight" bordering on cruelty. Would never purchase from a company that doesn't get involved in the comfort or discomfort of the animal. The lady on the phone was nasty- read more

Alexa was our sales person in January when we installed the fence - since then, she has helped us correct multiple issues that arose with the fence. If I text her with a question or request, she writes me back within minutes - I feel very fortunate to continue working with her because she is an advocate for us internally at Stay Dog and has helped us get timely service throughout our experience. read more

We have used StayDog for two homes and our office in Kennett Square. Out daughter in West Chester also installed an Invisible Fence with StayDog. The fences are all on the same frequency so we can interchange the collars for the location. Our dogs are happy and have lots of freedom. I highly recommended this product and this company. Debby Rock knows her stuff, loves animals and has always given us excellent service. read more

We have been Invisible Fence customers for close to 30-years. We moved this year and had a o have a new install and upgrade at our new address. Same friendly professional service and once again our dog is secure without a visible fence or the hassle of gates, etc. This is the way to go and these guys are pros. The new system also gives my dog even more usable space and a lighter, smaller collar. read more

Both the technicians , Will and Zach, arrived within the designated window for the appointment. Despite a threatening thunderstorm, they were able to successfully complete the installation in an hour , and then summarize their work and next steps for training the dog. Nice job ! read more

We are very happy with our invisible fence! Thank you Alex for being so helpful and for the invaluable training!

Had great experience with John and Kelley . There service technician Mike M came out and did a great Job installing and training dogs before he left. would highly recommend there service. Have had it for over five years not one problem read more

We have had our Invisible Fence since 2006 and initially, it was somewhat troublesome. We have almost 15 acres on it, so you can imagine all the things that can go wrong. I believe some (thicker headed) dogs are not good candidates for the Invisible Fence, regardless of who installs it, but it's worked tremendously well for our 2 German Shepherds, with proper training. Over time, the kinks have worked themselves out and with their improved trenching equipment and our acquired knowledge (for example, you should shut off unit if thunderstorm is coming, areas where the wire may become easily exposed, etc...), we haven't had a problem in years. The competency of the staff does vary somewhat, especially given how hard it is to troubleshoot our large area. For a service call, we know who we request for (Mike). The office staff has been very professional and we certainly would recommend this product and this particular office to any potential customer. However, before investing in this, you should do your homework (talk to people on what kind of dogs do well or don't do well) and there is some "learning curve" time to get this working optimally on your property. read more