exceptional service, very knowledgeable . Can handle any tech issue. highly recommendread more

I'm no novice to computers and their challenges. Like most writers, I've exhausted tech support…read moresystems, and they've exhausted me! A recent move to Royal Oak Mi had me scrambling; I was so fortunate to find Rich Fiori's information on-line. His years of experience with technology and more, qualifed Rich, no question. But the additional value has been his reliability, his patience, and his approach to challenges. He does what he promises, and more. Today is a case in point: it had been some weeks since we had been in contact. My computer hit the dust (so to speak). Rich answered my email, and my dilemma resolved. After many years of professional work, I can and do endorse Rich Fiori as an excellent resource in this community. Sally Kope.

Andy did an amazing job on fixing my infected computer. He picked it up one afternoon and returned…read moreit the next day. I highly recommend this company honest and friendly.

Some context regarding my dilemma: I had just built a PC which was working flawlessly. I was able…read moreto play my intended game perfectly fine with no issues. Then, while gaming, my game crashed and the computer stopped responding, prompting me to force shutdown the computer. Post crash, the game was underperforming. I tried everything software-related, from verifying the integrity of the game files to clean reinstalling Windows (three separate times, mind you), but to no avail. At this point,  I'm thinking it must be hardware related, hence why I took it to the repair shop. I explained my situation to the repair shop and they took it from there. After some time, they contacted me saying that the both the graphics card and SSD (due to being at "65% health") are responsible for the horrendous performance. I went ahead and replaced said components, only to be greeted with the same horrible performance post-crash. So, I called the repair shop and they responded by saying I only "partially followed" their advice as they recommended I get a RTX 5070 instead of the RX 9070 I originally had; their argument was that the RTX 5070 is the superior card of the two and didn't have as many driver issues as AMD cards. According to them, had I gotten an RTX 5070, the PC would have been running perfectly fine like its former self. But that didn't make any sense as the PC was running fine with an RX 9070 before the crash. When I brought this point up, they started talking about how there could be problems with PCIE bifurcation, something that didn't make sense at all in explaining my horrible performance.  I decided to take it to another repair shop. The repair guy over there suspected it was the motherboard. I replaced the motherboard and lo and behold, the PC was running perfectly fine, WITH the RX 9070 card that Quick Teks claimed should have been switched out for an RTX 5070 due to "PCIE bifurcation issues." I later called Quick Teks about this and they were still adamant about the situation, stating that they had mentioned PCIE bifurcation being a potential problem in their diagnosis (which isn't true as they mentioned the PCIE issues AFTER I replaced the parts and called them about the PC still having horrible performance; never was it mentioned in their diagnosis). To top it all off, Quick Teks abruptly hung up on me and sent me a text saying, "Thank you for your business. But i'm well aware of what was wrong, and what was stated previously." Absolutely unprofessional and unacceptable service.

They assessed my issue extremely quickly and let me know my options, which were limited. I…read moreunderstood my grave situation and asked how much their diagnosis would cost me. He told me there was no charge. I appreciated the speed of their work and their overall professionalism.

Dan is incredible. After my motherboard failure on my laptop, dan took out my drive, coverted it to…read morea modern format and transferred it to a new laptop. I didn't lose my data or my apps he saved me so much money and time I can't recommend him enough. The speakers weren't working right and Dan ordered them and installed them at his cost to make things right. I can't recommend Dan enough. I'm coming back!

Stopped in for a quick concern with my oc. They were able to resolve the issue immediately. Great…read morecustomer service. I would definitely return!

My laptop crashed in a way that was unrecoverable, so I brought it here after seeing the great…read morereviews. Next time I need a repair, I'll have to try somewhere else because this place is CRAZY expensive. I paid $150 just for them to figure out what the solution was. That fee is not applied to what you pay for the actual repair should you decide to have them fix it like it would at a car repair place; it's just $150 to have them tell you what's wrong. They then quoted me $250 to reinstall windows and fix a broken hinge. I was iffy but said yes partially due to the sunken cost of the diagnosis and mostly because they promised me they would be able to upgrade my laptop to Windows 11, which the laptop had been telling me was not possible. So this seemed somewhat worth it to me to have them do. I went to pick up the fixed laptop, and immediately noticed that they had to drill totally new screw holes into it to install the new hinge. It looks pretty bad, but I'm really not picky about aesthetics so I let it go. But then they started it up to show me it was working, and I cannot even explain how INCREDIBLY slow it was as they tried to use it. Like, Windows 98 was faster than this thing was running, and I had previously never had any speed issues with it. I said something along the lines of how disappointed I was that I had now spent $400 and honestly couldn't even realistically use the laptop anymore. They offered to just install Windows 10 again instead, but like I said, the main reason I decided to pay all that money was because they assured me they could upgrade it to Windows 11. So they ended up refunding me for the repairs (I'm still out the diagnosis fee) and wiped the laptop and gave it back to me. After going home and doing some research on my own, I was able to reinstall Windows 10 on my own in about a half hour for $10. I cannot believe they were going to charge me almost $200 to do that!!! My laptop is now working exactly as it did before, and I learned my lesson.

This is a GREAT honest place. Best Buy Geek Squad actually referred them :) I will recommend this…read moreplace to EVERYONE who needs help with their computer and I will forever be a returning customer. Thank you so much PC Gladiator for all your honest hard work. Kristin Kenney

Took my first PC build in after having issues booting, he called me with updates often to keep me…read morein the loop, and he had it fixed within 24 hours, absolutely no complaints from me, pricing was fair, fix is good, overall amazing PC shop, I'll be bringing any PCs to him from now on if I have issues.

Took my 4 and a 1/2 year I-Mac here after calling 4 places that would not work on Mac's. Talked to…read moreBob and he said bring it in. Super nice people and just a great all around experience. More than fair price wise too. Would recommend ANYONE to take their computer here.

From the owner: The most important thing we can offer you that other providers do not, is this: We answer the…read morephone. We are here for you when you need us: No voice mails, no email tickets, no waiting. · We understand that you are busy running your business and can appreciate the cost & time savings we give back to you by eliminating the hassle of dealing with daily IT headaches. · We can solve many problems right over the phone with our remote access capability. · We can secure your network. Everybody thinks they are safe, but there is always room for improvement. Home Depot thought they were secure. Target, Yahoo! Call us for a cyber security audit today! · We can bring your network up to HIPAA standards, we have technicians who are HIPAA certified and have the tools to audit your whole network for potential violations and compliance problems AND solve those problems before they become meaningful use violations and result in fines. · We can conduct employee training sessions in all matters of technology from basic user instruction to advanced self defense against computer viruses and malware. · We offer a real back-up solution that not only saves your files and folders but can be used to keep your business running in the event of a disaster. · We can improve what you have in place or work with you from the ground up to provide a complete office network from wiring to wi-fi. · All you need to do is communicate your needs and wants to us and we'll handle the rest.

Amazing people and amazing service. Dave is really passionate about what he does and also very…read moreknowledgeable about computers. After taking my computer to a repair shop and charging me for a WRONG diagnosis, I decided to take it to Computer Works. Dave managed to pinpoint what the problem was and explained to me in detail what he did to fix the computer. This will definitely be my go-to spot for repairs in the future.

Scott rocks! My…read moretravel laptop halted and would not power On. Nothing. Nada. Perhaps it is afraid of tech doctors, because upon arrival, it booted just fine. Scott could have sold me a check-up, but he did not. I tried to buy an external USB disk, but he recommended CostCo's current sale was a better price. Um, okay. I am so glad that he did not attempt to over-sell me.