This store just opened and as of Dec 2019 it's one of the few places in the US you can purchase IQOS, which stands for I Quit Ordinary Smoking. It's a tobacco product that's kind of like smoking but there's no smoke. Its also NOT an e-cigarette. The product is extremely popular in JApan and Europe and was just approved for the US market. It's being promoted only to current smokers. The smoker I went to the store with had an excellent experience and he's hopeful this will get him off cigarettes for good. read more

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Did my research before going in for a demonstration appointment to decide if I wanted to invest in the IQOS device. The store was immaculate and similarly set up like an Apple store - very clean lines, minimalist. The associate who helped us was very nice and well informed. They all seemed to work collaboratively so while our associate was getting our devices to test (outside under a comfortable tented area because of COVID), another associate showed us a comparison demonstration with a very cool, high tech machine. The machine simulated a side by side comparison on a heat stick vs a cigarette. The end result for the cigarette was a disgustingly dirty and smelly filter vs a clean fresh smelling one using the IQOS. I was already sold but that was the icing on the cake for me. Only stores are in Atlanta, Georgia and Richmond, Virginia with another store in Charlotte, NC opening up in a couple of weeks (today is 7/27/20). You can order online but you have to pick up in the store. Also, Heat Sticks are currently only available in select convenience stores within a 25 mile radius of each store. Very reasonably priced, in my opinion and a great option for those who want to slowly wean off cigarettes and still get the nicotine without all the carcinogens, toxins and additives in a combustible cigarette. Not perfect but much better than traditional smokes! read more

Great service. Very professional staff. They were able to accommodate and help me with my needs even when I came 5 minutes before they closed. read more

Very informative staff that takes the time to train on how to use the device. Shop was very clean and the atmosphere felt like an apple store. I was skeptical at first but after a few days of using it, I honestly did not feel the urge to smoke traditional cigarettes again. This truly gives out a real experience of smoking minus the harmful toxins entering your body. I highly recommend anyone who loves to smoke tobacco but in a safer method. read more

My wife and I drove from King George to Richmond just for her to try the new IQOS device. We knew absolutely nothing about how it worked. The staff where great! The salesman explained everything about the product, the wife sampled it, and we made the purchase. We were super happy with the entire experience! Product knowledge, pricing, and overall friendliness. We know we have to go back to Richmond for the heet sticks but, the staff make it worth it. read more

Bought a device from this store and returned it within their return policy on 7/2/2020. I waited a couple of days and noticed my refund was not back on my card yet. I called the store and spoke to a manger and explained the situation and was told to call the customer service line. I called them and was told there was nothing they could do because the device was returned in store. Two weeks later (7/15/2020) i still have not gotten my refund back and all they keep telling me is to speak to my bank, which I already have and there is nothing pending in my account for a return after two weeks. They have told me there is nothing they can do about the refund. Not even give me cash back for it. So basically I have just lost my money. And no one "higher up" can help with anything. Would NOT recommend at all. read more