Horrible experience at Auto Mall Collection. Purchased a 2017 Audi and within 20 miles of driving form dealership, check engine light came on. MULTIPLE issues, including a timing chain which cost $3,000 to repair. I was out of luck as they said the lemon law doesn't apply over 125K miles. Windshield had a big chip that didn't pass inspection. They add on $795 for a "document fee" which is pure fluff and pads their margin. Salespeople have a poor demeanor and I am confident they knew about this issue, cleared the check engine code, to leave me with the expensive repair bill. Should have known better after reading so many bad reviews. Will not ever be doing business with them again. read more

every negative review you are reading, I experienced. They ran my credit report more than once after misquoting me- refused to negotiate- we're incredibly rude (Joe is fine)- the plates took FOREVER and they could care less about you as a customer. Once they had my money- they could care less when I got my purchased car. I wish I had read reviews knowing what I was I was getting into. its a nightmare! Also as a yoinger looking female the person in finance spoke to me like I was not only a child- but as though I shouldn't be buying a car alone (I'm 37 and went to law school). I wouldnt send my worst enemy here and wish I hadn't given them my business. Unless you are dying to file a complaint with the BBB avoid at all cost, no car is worth the experience. read more

Got a 2015 BMW 328xi from these guys and Ben Dorne was great. Very good people, reasonably priced warranty to go with my purchase, and their price on this model was more competitive than any of the others around. I'd recommend anyone to check out Auto Mall for their next used vehicle. Thanks again!! Craig read more

The worst place to get a car from Do not buy any car here. I told them no to run my credit background and thats the first thing they did..

I went and looked at an Aston Martin today. The salesman Tony was very nice. Road test went well, car was OK. Driving a convertible on a cold January day was as expected. Car was OK but nothing special. Tony said the car would go thru the shop Monday and I asked if I could get a report of the overall condition. He was fine with that. On the way out I was introduced to a sales manager? He was like from the 80's..."buy it now" it wont be available long....its a GREAT deal....spring is just around the corner...these cars are hard to find. No class at all, I got that sleazy yucky pressure feeling.., and why? I am a buyer for the car on reasonable terms. Typical lowlife used car salesman. What a shame. No way in the world would I deal with such a piece of crap. I wish I had come here to read the reviews first and saved a trip. I will say the salesman, Tony was polite and professional the whole time. My take.....stay far away until they have a new sales manager or who ever he was. read more

Recently purchased a car from these guys and couldn't be happier with the high level of service. Eddie and Joe were fantastic. There were a few things that required attention such as brakes and tires, but they took care of everything including some small chips on the hood with no questions asked. Great prices, no pressure and fantastic service. What else could you as for? I highly recommend Auto Mall Collection! read more

All the bad reviews get credits!!!! I read the reviews and I decided to give them a chance. Here is what happened when I stepped in the dealership: they said the car is nonnegotiable on the price. And the car was in the showroom. So Joe said he would like to make a phone call regarding the price before let me get to test drive. Soon later, he said the manager wants to talk to me. From my understanding, the manager was the salesman, pretend to be the manager and told me the car is not going to move regarding the price. And don't wants to waste time to move multiple cars out of showroom in order for me to test drive it. I told them we can work on the price after I test drive the car. The answer was no. I think they might though that I was just checking out the car and can't afford to buy one. The good news is I made a deal with other dealership of a X6M with reasonable price. Although the x6m is pricy then the M4, but I'm happy with it. Think twice when you go to this dealer guys!!!!!! read more

Today I tried to give my business to them for a second time, after having a terrible experience the first visit. Six months ago the owner ignored my husband and me (we look young) and then the owner scoffed at my offer when the sales guy made him talk to us and said that was impossible. I went down the road and purchased the same car for the price I had offered the owner. They lost my sale. Six months later, the car was totaled and I was again shopping for the same car. Since the sales men had been nice we decided to give them another try hoping the other owner would be in (we heard he was nicer). Again we went in with market research, made an offer and again were laughed at. We drove one hour away and bought the same car for the price we wanted. That marks the second time we were laughed at and the second time they lost our sale. Every bad review on here is accurate. Hopefully the owners will learn not to judge customers by appearance and not to be so rude. read more

If I could give 0 stars I would. Went here ready to buy a car that day and I still have no car. They changed my appointment time twice while I was already on the way because they needed a guy to come in and go get the car. When I arrived at the dealership I wasn't greeted by anyone i had to walk around the inside to find an employee. I was then greeted by an incredibly rude finance man ( I don't even know his name because he didn't introduce himself). I then waited 40 minutes for them to go get the car for me to test drive. I loved the car and wanted to move forward. The dealership was closing so they said they would call me the next day to talk numbers. I received no call. I reached out to them days later and was told to call back an hour later. I called back and no answer. I sent an email and also no answer. Extremely unprofessional. read more

I called them on a car i saw online and set up a test drive for a couple of days later. When i got there i was met by Joe T and told him why i was there and we were off an running. The professionalism and the heart felt sympathy for my life situation from Joe made me feel like family. Highly recommend these guys,all around great people and great service. Will definitely keep in touch with them!!! read more

They tried to sell me a car without a title. They could't ever get the title and it took prying to find out that that was the hold up. They kept "yesing" me to death about getting my registration and it took showing up there to finally get the truth in the place in Norwood. The people in Peabody are scum and try to screw you!! Stay away!! This place is highly fraudulent!! They tried to sell me a car that had many issues and wouldn't stand by it!! They then put me in a rental car that they advised was on them and then they tried to force me to pay for it!!!! STAY AWAY OR PROCEED AT YOUR OWN RISK!! They say that used car dealers are scum and Automall in Peabody proved it tenfold!!!!! read more

Absolutely terrible, the way the treat some of their customers aren't okay at all. We purchased a car and took us 3 weeks to get plates even. No communication on what's going on with the car, they said they would update us but they didn't till I called them back to know where my car would be. If your vehicle is below market price, please check the car before buying it throughly. This one girl salesman will sweet talk you and then pull the rug from under you; don't be fooled. read more

High pressure sales tactics. When I asked to test drive a car the salesperson said "I'll only take it for a drive if you are sure you want to buy this car today." Then some other people walked in and he ignored me for 5 minutes before I left. Went to BMW across the street afterward and bought a car that same day. Their loss. read more

J was fantastic. He promised us new resurfaced rims, and delivered 100%. We were amazed at how they looked brand new. We had an issue with two of our tires having some dry rot, a week after buying we failed inspection. We also had a few issues with a leaky ac and temp gauge but those were covered under warranty. I came in, showed them and no question asked they ordered two new replacement tires. No big deal, because they stood behind us. I was weary in the beginning because of some negative reviews but after working with J and Jon I will be buying my next car there as well. They truly earned our business and stood behind their product. read more

I bought a 2013 Mercedes C300 and was initially quite happy with the interaction. There is a strong push to sell the car and get if off the lot. Went to pick up the car and Joe T handed me the key. I asked for the 2nd key and he went to look for it but could not find it. He said he would get me the 2nd key and it would be covered by the dealership. Keep in mind that these keys cost over $300 at the MB dealership, so I was happy that Joe realized that it is only fair to include the 2nd key, or at the very least take it off the final cost of the car. Joe also agreed to have some upholstery damage repaired - he would even come to my place of work down the street to get this done. 2 months later and several text messages back-and forth with Joe and there has not been any attempt to get this done. I also mentioned to him that after having my mechanic look at the car, the 2 rear tires were "bad" and would rattle at speeds over 60 mph. No response from Joe. I finally went to the dealership and spoke with Joe and the manager, who stated that they would not get me the 2nd key they promised. After arguing for 20 mins and them showing me a small sign in the store that stated they do not cover the cost of "spare keys" (they did not show this to me when I initially bought the car nor during any of my discussions with Joe), having the manager state I could pay him the cost of the key (less 25% - a special deal he had with Mercedes) and he would have the key available the next day, a gentleman from one of the offices came out and handed me a key that worked on my car.....they had it this entire time but never took the time to really look for it until I went in and loudly complained!! It makes me wonder if they have a little racket going on....they do not give you the 2nd key, have you pay them for the key at "their cost" from the dealer, and basically pull out the key from the back office when you come back and pocket the money you gave them. Let's face it, a reputable dealer would not even make having a 2nd key an issue! Having a 2nd key for your customer should be a no-brainer and there should be no signs stating anything otherwise. No other dealership does this. In addition, my torn upholstery and tires were never addressed, despite my multiple communications with Joe, who kept on promising me he would take care of it. Unlike other dealers, they have to outsource their work to other people, so they have no interest in trying to help you out once the car is off their lot. They epitomized everything you worry about in a used car dealership. There are more honest used car dealers out there who are more deserving of your business. read more

I'm sure this dealership does fine with the luxury brand cars. However, if you trying to take a cheaper car off them expect them to keep the price as is. Even if you explain the exact same car is down the street with ten thousand less miles listed at the exact same price, they are still most likely not going to budge. The salesman seem nice enough but they aren't going to helping you out on your side of the table. read more

Not getting into our whole experience here because I would write a book. Joe, the salesman is a very kind man and I do think a good person. Overall, this was the absolute worst, STRANGEST, unprofessional experience my husband and I have ever encountered. PLEASE, please, please, please do NOT buy a car from here! I WISH we had read more into yelp before our purchase. Love our car but had to put quite a bit of money into it ourselves and it was just a terrible experience. Joe should go work for a more reputable dealership! read more

Purchased a 2011 Mercedes E350 and couldn't have been happier. The service was easy, friendly, and the experience was enjoyable. I went in looking to purchase a X5 and saw this E350 and automatically Changed my mind. I have recommended this dealership to many of my friends that are looking for high end vehicles that are just off lease. I will definitely do business with this company again. read more

I recently purchased a beautiful 435i XDrive. I love the car, the sales transaction was fast and painless, and Jay was great to work with. Would recommend! read more

I should have listened to the negative reviews. I bought a C300 from this place. During the test drive, the brakes seemed gone. They said after the purchase we will replace the brakes for free. Great! They use the Mobil gas station on Endicott Street. The owner is arrogant and rude and gave me the impression he hated working with Auto Mall. Anyway, he replaced the brakes but still, they didn't sound right. I decided to take the car to a Mercedes dealership. They put the car on the lift. Whoever replaced the pads at Mobil put them in BACKWARDS. So $400 later, brakes are right but car STILL feels weird. I take it to a friend who works at Honda. Runs the report on the car, comes back as a LEMON. Bring the car back to Auto Mall saying "no it isn't but we can get you into another car." Fine, so I paid another $2K for a 3 Series BMW. I test drive it for a whopping 10 minutes and the salesman is calling me saying I need to come back. Trying to hide something? I get back and take the car. Anything to get out of the C300. 2 weeks in, I feel a slight vibration from all 4 wheels. Take it to BMW, all 4 wheels are CRACKED on the inside. Take the car immediately to Honda and buy a brand new 2017 Sport SE. These guys are complete scumbags. It absolutely baffles me they are still in business. read more

We live in NH and called to test drive a 2015 Mercedes E Class, arrived at the appointed time and the car was still in the showroom and wouldn't start. The saleman was very slow to respond and the "assumed sales manager" kept asking if this was the car for me. How could you ever answer such a foolish question when the car wouldn't even start. I admit I have tattoos and was dressed straight from work, but don't ever judge a book by it's cover. They were the rudest people I have ever dealt with in purchasing any car. We have bought Lexus, Audi's in the past but I wanted a used convertible as it is a summer car only. I was disappointed to say the least and we will never return read more

Worked with Randy and the experience was great from start to finish. Very communicative via email in advance of our visit, fully transparent during our evaluation, and we left with a great car at a fair price read more

Salesman were not really helpful at all, dont take deposits and dislike when people have their own financing.

If you got the money They have the perfect car for you but it's not cheap about a year ago I bought a jaguar XKR cool it was the most beautiful us the car and one of the car that I own that I got the most compliments were at the car was breathtaking I regret that I traded that in for a Bentley but John and Ed to help me a lot it was a gorgeous car that's all nothing but exotic and I was at cars you won't be sorry if you sere looking read more

This is the most sketchy dealership I have ever been to. It is your typical and almost stereotypical car dealership. I didn't buy a car here. The car I test drove never even had an oil change. The engine was so loud it was like you were driving a tank. They buy cars from auctions so you'll find a lot of junk here they try to push off as gold that they need to get rid of, auctions don't take returns. Someone has to take their junk. Beware. If you want some comedic entertainment in a sketchy mob like environment , this is it. It's like watching an SNL skit. Good luck. read more

We arrived an hour before closing and Joe was the one that helped us. We already knew what we were looking for and he helped us from start to finish. Joe was great! We walked out with signed papers and picked up our car 2 days later. Service was quick and no issues at all. Definitely recommend them. read more

We came from the far bottom of Rhode Island to look at a 2010 Audi a4. When we finally got there we were impressed by how many cars they had there. Not all of their cars are on the lot, some are at a storage location. We dealt with Sonny, he was very helpful and nice. After a test drive we agreed on a reasonable price. And began the paper work, it didn't take too long, about 20 minutes. They even agreed to drive it down to our house 2 days later after the inspection for free! The only reason I don't give them a 5/5 is because the car came with no floor mats for some reason? It's going to be an extra cost to me. Other than that this dealership is very straight forward and honest! I would recommend! read more

Auto Mall Collection - Car Dealers Near Me - Peabody, Massachusetts

About a month ago (December 2016) I bought a 2014 Audi S5 from this auto group and am totally satisfied with the entire process, from the way I was treated to the car I purchased and all the way through to the financing. Class act. I dealt with Jay (JP Morgan) and in all honesty he couldn't have been any nicer. The car was exactly as specified in their advert, which was very reasonably priced and fully loaded and they gave me a very fair price on my trade-in, which was another high-end Audi. I'm very happy with the car - love it actually. The entire process from start to finish took less than 2 hours. These guys are straight shooters and I would definitely recommend them - I intend to return to them for my next car purchase. read more

I went here last week with full intention of trading in my BMW 335 for a 2010 BMW 328 M-Sport. I spoke with David in sales and told him Id be there around 2 on Sunday, so he was expecting me. However, upon arrival..the sales guy David came out and introduced himself and pointed out the car. He let me start it up and he brushed the light snow off of it. Less than a minute later, he asked me to shut the car off because it had virtually no gas in it and had no dealer plate. He asked me and my girlfriend to come inside. Before doing so, he looked at my BMW 335 and started it up and took the registration. We went inside and he immediately wanted to do paperwork. No negotiating, nothing. He ran my credit and didn't say one word about the 328 I was interested in. Nothing. No history, no info about it whatsoever. He just talked about his family and how the dealership used to be a Pizza Hut. He and the finance guy came to me after waiting for almost 45 minutes with an insane interest rate and asked if I wanted to add my girlfriend as a co signer, to which I said no. David continued to ask and I said no 3 times. He eventually pushed us into it and put the paper work in front of her. We thought he would just run her SSN real quick to see if it would change the rate..instead it was another 40 minutes of waiting while David asked 50 other questions (where she went to school, how much she makes, all that). Again, during all this, I was not once presented any info about the car or offered a test drive. They made another offer and the finance manager had the nerve to ask me "you do like that 328 for sure, right??" Oh yeah, I know for sure I like it and want to spend $27K on a car that I started up and had all of 60 seconds to look at. During all this as well, the other sales guy took my 335 for a test drive to see what it was worth to them. I had to ask for my keys back to get out of there. It was highly unprofessional, high pressure, and it felt like I wasn't taken seriously. What a waste of my entire Sunday afternoon. I mentioned all of this to David but he couldn't be bothered to answer me in a return email. Oh well, I will take my business elsewhere. Tip for you guys at Automall- if you want someone to sign on the dotted line, OFFER THEM A TEST DRIVE. PRESENT INFO ABOUT THE CAR. SELL IT TO ME! read more

We bought our 2008 EOS in 2012 and just got rid of it last month. The quality of cars at automall is outstanding as evidenced by the fact our vw lasted 6 years and is still going strong when we traded it in read more

Very happy with the car I purchased but the people who work here - well, avoid Eddie at all costs and be careful with the accounting folks. They will try to push an extended warranty that they infer is a dealer warranty but it's a 3rd party that has very mixed online reviews. You can buy an extended warranty from a variety of co's at less cost and with much better reputations. Also get EVERYTHING in writing before the sale - their level of follow-up after the sale is poor. read more

I had a bad experience dealing with salesman Joe, I ended up buying the car but if Never recommend to any friends or family to go there.

If I could give less stars I would, I was there a grand total of 10 minutes so I can't speak on their professionalism. However, I was offered over $4000 less than my fair trade in value on my vehicle. There was no discussion, just an it is what it is attitude and I left. I was previously offered exact and 1000 less than trade-in value at the two other dealers I've gone to so I'll be taking my business elsewhere read more

First time I went there looking for an Infiniti G, I didn't see one I liked. I test drove one and they tried to push it onto me asking me "what it would take to close the deal tonight" and seemed frustrated at the response that this isn't the car I want. They were supposed to call me back when a car scheduled to come in 2 days later would be in stock with the features, etc I was looking for. That call never came. Anyhow, I went back because the website stated that had 3-4 cars that would fit my criteria. None of them were in stock (apparently all of them were sold) and again they were like take this or take that, and all of the "recommendations" lacked features that I clearly stated I was looking for (navigation, backup camera, etc). I would not recommend this dealership to anyone, horrible service and all they care about is selling anything, doesn't matter if you like it/want it or not to them. Fortunately, the same day (after my second visit), I found exactly what I was looking at a great price from another dealership (Autobahn USA). It had everything I wanted and then some, and the sales guy there was great! read more

I just walked in there to buy a panamera and asked for a test drive. The salesmen joe said "are you serious about buying the car?" Never judge a book by its cover dipshit. So I walked out now I will buy one somewhere else. read more

Let's begin by saying that I drove over an hour in traffic to come to the place because Joe said he had the car that I saw online in their inventory. Drove up to Peabody in rush hour to only find out they didn't even have the car there. There was a similar model in the lot and he thought it was the same car " he got it confused". When I asked him about it he said he doesn't go by stock numbers just by the model and exactly why the car was not there. Then he tries to push me and sell me the similar car because it was cheaper. It was scratched up and in horrible condition. Long story short don't trust this place and waste your time. Just go through the dealership and get your moneys worth. read more

absolutely the WORST place to get a car. took my friend and her dad so long to get their plates. on top of that, they blamed my FRIEND and her dad for the cracked window that had ALREADY been present on the car--they weren't even told about it until her dad inspected the car. they even took a down payment and didn't inform them about the window. multiple trips were taken to go down there, and an even worse experience each time. DON'T get a car from here--they can't be trusted. read more

Liars, liars, liars. When I asked about a price on Wednesday, they lied to me from the beginning. They first said that I need to come immediately or else the car will be sold since it's supposedly a hot item. I ended up going Saturday and showed me the car. The sales guy knew nothing about the car and when I was asking about the Bentley on the lot or any other car, he said they all were ugly and/or bad and the car I chose was perfect. Now if all the other cars are bad... He then continued by saying this car is brand new to automall and has been here for less than 2 weeks. We goto get the Carfax and it shows the car has been here for 6+ months and that there is no way this car has been here for only 2 weeks. In addition to this, check the mileage. It showed that the car was 24k when the automall received it and now it's at 27k. 3k miles for all the people testing or what not? Really now? I ended up paying a "premium" for a CPO at the Mercedes Dealer. Even though I paid a premium, at least they were upfront, told me that luxury cars were not selling fast at all and that it's a buyer's market. Worked with them and it was a completely different experience. read more

We bought a 2013 BMW with 19,000 miles on the car here in November of 2016. The salesperson was wonderful his name was Joe. However since we have had the car we have had to have the whole steering column replaced at the end of December and now we just had to spend $1000.00 to have new tires put on and an alignment. I don't understand how a car with 19,000 miles on it could need so much work. I will never buy a car from here again and if you are smart you won't either. read more

AVOID THEM AT ALL COST!!!! Any positive reviews you read above/below, are written by their friends or associates to give the false image that they are a good business. By stating my experience with the Auto Mall Collection in Peabody was negative is a SIGNIFICANT understatement. If I could give them negatives stars, I would. I went in to inquire about a car, and stated how I didn't need to test drive it and would like to talk numbers and see what we can work out (with all my docs in hand to expedite the process). They immediately responded back saying they will not budge on the sticker price, and gave this whole speech about how "most of the sales are out of state" and "they have a ton of inventory that are not on the lot" (which I don't get. The 1st comment makes sense but I don't get what they were trying to get at with the 2nd comment). Anyways, after I spoke with the initial sales rep, I was passed along to (whom I assumed was the owner/manager) and was told they would not budge on the sticker price. As someone who has friends in this industry, I know for a FACT there's wiggle room to negotiate. And for F**ks sake, you're buying a used car, there's always supposed to be some kind of negotiation when in this situation. So as I sat there listening to his BS, he asked to test drive my car. My response was "yes you can, but only if we can agree to terms. And if for some reason the car is not in the condition you expected, we can renegotiate". He then gives me a number for the trade-in value, at which point I followed up by saying I would need at least X,XXX amount for the numbers to work out on my end. He said he was not able to do that, and I said "well here's my number, if anything changes by Thurs please give me a call". As he was saying "ok" he goes and rips the paper right in front of my face (clearly stating that we are done and no deal is to be made). You need to think about it like this, if the cars they have are in good condition with no problems, the BMW, Audi, Lexus, Maserati Dealerships would have bought the vehicle themselves at auction, rather than letting it go for them to purchase. The quality of their vehicles (which are mostly terrible) reflect their awful customer service and negative attitude towards every person that walks in the door. The only time I assume they're nice to you is when you don't bother negotiating, and agreeing to everything they say (price, term, trade in value, etc).However, once you speak up and try to negotiate ANYTHING, it's a complete 180 and they start to get defensive and rude. For someone who CLAIMS to have "...Been in the business for OVER 40 years..." really lacks business etiquette and any customer service at all. SAVE YOURSELF THE TROUBLE AND AVOID THIS PLACE AT ALL COST!!! read more