Oh my goodness, I am BEYOND pleased with my experience today at Western Auto Service!!…read more I will start and end by sharing my interaction(s) with Jacqueline, my service advisor. I scheduled my appointment over the phone and Jacqueline was so kind, positive, and professional. She is very knowledgeable while at the same time, so easy to communicate with. Upon arrival today, Jacqueline greeted me by my name, was incredibly engaging, and took charge to get my service done! My technician was amazing! He was as fast and efficient, while taking the time to answer my questions. The waiting area and office is inviting and comfortable, complete with a beautiful array of snacks, cold bottled water, and a Keurig with all the fixings. My wait was short and the price was beyond reasonable given the service I was provided. I had the pleasure of seeing Alex again, one of the owners (husband:), which was lovely. Upon departure, Jacqueline bid me goodbye warmly, making me even more certain that I will be returning for all of my vehicle maintenance and repairs!

Had my transmission serviced. Chris did a great job and then inspected my entire vehicle for any…read morefuture issues. He then gave me a write up and the cost for several other minor maintence items to take care of. Thank You!!!

Reliable and honest. Mike and everyone there consistently provide the best customer care and…read moredependable service. They are always friendly and helpful, and keep our car running great. We will always return there for all work on our car! Highly recommended!

Mike took great care of us with my daughter's car. They fast responsive and fair I highly recommend…read moretheir services we will definitely use them for anything that we need in the future!

In my 92 years I have lived in 10 states, worked for 6 corporations and started and operated 7…read moresuccessful businesses. All have required spending much of my life behind steering wheels. Very high mileage means that I have used the services of many automobile repair shops in those 10 states. Out of all those repair shops, Naylor's Auto Repair in Boise, Idaho is by far the best. Their service is friendly, prompt, thorough and the pricing is reasonable. Each invoice includes a list of possible future service that may be needed, the dates and the estimated cost of each. I highly recommend Naylor's Auto Repair in Boise, Idaho. They are the best.

they atarted off trying to charge me $450 more than the job was worth. then as I told them another…read moreshows going to charge much less they convinced me they would price match. they knew money was an issue for me, and still added another $100 without forewarning me. so $1000 later and my car still has the same problem. I'm scared to take it back for the warranty. not only all this but Kyle was super rude!!

I broke up with my dealership after many years and went here instead based on the reviews. It's…read moregreat to have found a business thats willing to have a transparent conversation with you about what is actually going on with your car and whats required vs. whats just a pointless upsell. Thanks!

Carl is hands down the only mechanic I trust with my vehicle. His honesty, knowledge, and ability…read moreto diagnose problems correctly the first time are unmatched. He always does exactly what he says he will, and his work speaks for itself. Whenever I have an issue, Carl is the first and only person I call. I highly recommend him!

Best mechanic in the valley, hands down. Josh explains things so you can understand and Is…read moredefinitely worth the money. I've had a full vehicle inspection, and oil change, both experiences were better than any dealership or shops I've encountered. I highly recommend Josh to anyone needing mechanic work on their vehicle.

My experience was fantastic! Josh came to my place of work and was able to work on my car right in…read morethe parking lot, making it extremely convenient for me and my schedule. He swapped out my fuel pump within an hour and gave a very reasonable price for the service. Couldn't have gone any better!

Amazing! It's embarrassing yes... but I didn't know who to turn to. I ran over one of those…read morereflector sticks.. because a car was pulled up too foward on a turn. Yet.. I was cutting it too close and ran over the reflector. It remained stuck under my car for days... which took me awhile to figure out . I called and explained my situation and the young man was super receptive and told me to bring it in and they would look. I embarrassingly brought it in, they put it up took it out within 15 minutes and didn't even charge me! I was relieved and obviously ready to pay something! If I ever do need auto body Gary's automotive will be my place!

I took my 2023 VW Atlas Cross Sport in thinking my squeaky brakes needed replaced. They took my…read moretires off adjusted the brakes, gave her a test drive. Called me up and said my brakes were good, no squeaky now, AND NO CHARGE. That's unheard of!!! And, have secured me as a forever customer.

Had some car issues. Took it have it looked at. Guys are super friendly and they are honest and…read morekeep you informed through whole process. Prices are reasonable. Sam Glos is an amazing mechanic!! His work is impeccable. Sam is an excellent mechanic and valuable to the company and every customer that needs automotive expertise!!

I have nothing but praises for these guys. Any issue I've had with any of my vehicles they were…read moreprompt and reliable to fix them quickly as well as keep me informed along the way with any repairs. Special shout out to Joe, who's become "my go to guy" for all my problems. Courtesy and friendly service seems to be top priority. Really feels like old Idaho service. Will never go to any other mechanic again. Great job all of you!