After shingles starting falling off our roof in St. Paul, I was given the names of several roofers (through friends). Each time one of them came, they said "storm damage. We'll contact your insurance". Each time, the insurance claim was denied, saying (after their inspection) that the roof was improperly installed. Afterwards, they ghosted me - didn't want to continue to discuss the job, if insurance wasn't paying.
I search online, and found well-rated roofers, but no difference in outcome. FINALLY, I came upon iRoofMinnesota.com (Moises Pacheco, CEO) and finally got real answers as to why the shingles were falling off (wrong nails...heated up the shingle and eventually caused the shingle to melt and expand the hole). His inspection for the bid included drone photographs of my roof, so he could explain exactly what he was seeing and what was needed to address it. His bid was very reasonable, and he had everything in place - insurance for his workers, permits, contingencies for rotten wood and what each replacement board would cost, etc. There was a type of shingle he recommended, which I researched and found to be of high quality. He not only gave us excellent service replacing the roof, but also excellent advice on other issues they found when doing the roofing. If he saw something, he told me about it, and sometimes just repaired it without cost if it was minor. He and his team were quick, efficient, and cleaned up well afterwards. There are no problems at all communicating with Mr. Pacheco and he is excellent at multitasking and keeping things moving on schedule and on time. I later found out that he works with multiple teams, across several areas, but has a home office in St. Paul.
I was so impressed with him that when a friend in Minneapolis was having a hard time selling his condo (in a small unit building), because the condo board wanted to assess everyone an outrageous amount of money for a roof replacement around a historic window, without getting multiple bids. With that hanging over their property, no mortgage broker would lend to a prospective borrower. I suggested he contact iRoofMinnesota, which he did, and they were able to give solid answers to the condo board, about what parts needed repair, rather than replacing the entire roof all at once. They know what they are doing!
I have found Moises and his team to be exactly the type of people you want to work with, because they are honest, don't overcharge, do excellent work, and are really committed to serving the customer. You won't go wrong hiring them!
BTW, this is the first time I've felt strongly enough to post a review on Yelp, and I've been around a long time! That's how strongly I feel about this business... they deserve it. read more