Accommodations are great and front desk personnel very helpful…read more Although, restraunt/bar personel...eh. Drink pricing is VERY inconsistent. I was literally told that it depends on the bartender what they decide to charge! And be careful not to get price gauged on your whiskey/water. I got charged a $2.50 upgrade for water "mix." It was refunded after I spoke to the manager but with no apologies. And actually, she only refunded me the $2. I had to request the .50. By this time it's was just the point of the matter. But DO take advantage of the food and drink "all inclusive" offer. It's a great deal!

We had a wonderful experience staying at the Hilton in South Padre. I was very impressed with how…read moredog-friendly the property is, with multiple waste-disposal bins and plenty of grassy areas. The hotel offers perfect views and direct beach access. Barry's food was both delicious and convenient, and the beach bar had a fantastic DJ--highly recommend it for a relaxing evening by the water. Our room was extremely comfortable, and I was impressed with the size of the balcony. There was plenty of parking, and the hotel is conveniently located right across the street from the Sea Turtle Conservation Center. The front desk staff were kind, friendly, and very helpful when we reported an issue with our shower handle. We would absolutely stay here again in the future!

Oh my goodness, this place is fantastic! We were riding the Wave bus and some people on the bus…read moretold us that we needed to go here. Great music, lots of dancing and wonderful Winter Texans in the afternoon. We arrive to the hotel/bar and was a little confused where the bar was. Being called the upper deck we thought maybe it was upstairs but quickly ran into someone that guided us to the back door of it. You go in and it was decorated so cute for Christmas. Everything had Christmas wrapping paper on it! They have great well drink specials for $3.50. Really good strong pours. We quickly got our drinks and went outside where we heard the music was going on. They have several tables outback, and every one of them was full. It looked like all these Winter Texans were having such a wonderful time dancing to the music and living life to the fullest. There was a table with a couple empty chairs, and one of the guys came over and offered for us to sit with them. We met a lovely couple and stayed there until 6 o'clock when the music ended. The bar quickly emptied out. It did look like another band was coming in for a second round but we decided to go ahead and leave and head back to the hotel. We will definitely be back!

Im so hurt right now. We made reservations days ago for father's day weekend and get an email this…read moreafternoon that my reservation would be completely refunded to me unless id like to pay an additional $213 dollars because they had a new reservation site that priced the rooms too low. The DAY BEFORE father's day. Absolutely no inconvenience accommodations. Everything is ruined now. There is no way to find a room for us at any rate that's not ridiculous at this point. I've never had a company so unprofessional that so obviously made this about money. They realized they made a mistake and ive already paid with a confirmation email and to be told no I cant stay there the day before unless I pay more money that doesn't even include the 200 dollar deposit for incidentally, clearly shows they dont care about customer relationships or the reputation of the company. $$$$$$

My family and I stayed here for two weeks, and I'm just going to say--the hallways felt pretty…read moreclaustrophobic and really tight. There was only one operating elevator for most of our stay, and our room key card stopped working around eight times. Each time, we had to go down to the front desk to get it fixed. The rooms weren't terrible, but there was mold growing on the AC unit. I didn't make a big deal about it since it was just a small patch. However, there were three holes in the shower, along with mold growing at the top of the shower on the ceiling. On approximately the third night, I lifted a washcloth and a big eyelash fell out of it--which definitely didn't belong to anyone in my family. Then, on the last night around 1 a.m., there was loud screaming, yelling, and banging. It sounded like parents talking very loudly and kids running up and down the halls, just screaming. It went on for a good 30 minutes and woke up my entire family. My dad called the front desk, but I don't think anyone actually came up, because the noise continued for another 15 minutes after the call. Overall, the stay wasn't that bad--you honestly get what you pay for. It was nice that we could just walk to the beach, but we probably won't be coming back.

Arrived after booking through IHG website and when arrived they canceled our reservations. It was a…read morerude worker who stated he couldn't find our reservation and we had a confirmation they were so unprofessional and better word RUDE and disrespectful! We will never stay or book another IHG!

I don't understand why the low ratings because I had a wonderful experience! The room was clean…read morewith a wonderful view of the ocean and the free breakfast was outstanding. The staff was friendly from the front desk to the maid service. Will definitely go back to this hotel. Tip: The coffee is weak from the coffee maker packets they furnish. We got more from the maid's cart in the hallway. If you put 4 in the filter, you will get a good cup of coffee.

I enjoyed my stay at La Copa. It is small but has everything needed for a beach hotel. It could use…read morea bit of an upgrade. The room and common spaces would benefit from some paint. The fixtures (tub, shower, balcony)in the room are outdated. I stayed in the King Oceanfront with Jetted Tub. It was probably one of the biggest rooms I've ever stayed in. The balcony is a little too small though, and there are only 2 chairs. Definitely could use a table and extra space for lounging and taking photos. The location is nice, an accessible path to the beach and about a 5 min drive to restaurants and shops. The parking lot does get full quickly but I appreciated that parking was included. The on-site restaurant was nice for drinks and dinner while lounging at the pool. I enjoyed the shrimp tacos and fish sandwich and everything is reasonably priced. I also enjoyed the included breakfast.

Great stay at the SPI location!…read more Friendly staff! Loved the entire vibe. Good size Room and very clean Super family friendly I would definitely stay here again. **The hotel does offer a military/first responder discount **

We drove down from San Antonio for what was supposed to be a special weekend trip, but our…read moreexperience at Margaritaville was incredibly disappointing. This trip was on our bucket list because we had heard so many great things, but the reality did not live up to the brand's name. The Check-In Disaster Before booking, I contacted the resort to request an early check-in since we were driving from far out of town for just a one-night stay. I was told, "Rest assured, early check-in is available for a fee," which I gladly agreed to. We arrived on Saturday around 1:00 PM, and were given a key to the "last available room." When we walked into the room, there was a naked man inside. Shocked, we went straight back to the front desk. Instead of an apology, the clerk gave me an attitude and snapped that check-in wasn't until 4:00 PM. I explained that we had a pre-approved early check-in so we could change and enjoy the pool and beach, but she simply told us no rooms were available because they had given them to other guests first. Broken Promises & Poor Amenities While we were waiting at the resort restaurant to grab a bite to eat, a manager called to let us know a room was ready. To make up for the naked stranger incident, he promised us a free dinner. Unfortunately, that free dinner never happened--it was an empty promise. When we finally got into a room, it was sufficient, but the rest of the property was highly underwhelming: The Hotel Cleanliness: The entire property was very dirty. The bathrooms looked like they hadn't been deep-cleaned in ages. The Atmosphere & Drinks: The pools were overrun with kids who showed zero respect for older guests, and the drinks at the bar were sub-par. The EV Charger Situation: No one polices the EV charging stations. Despite clear signs stating "No Overnight Parking," people leave their cars parked there indefinitely, completely blocking anyone else from having the opportunity to charge their vehicles. Final Verdict We will never return to this location. Aside from our terrible customer service experience, South Padre Island is just too far of a drive from San Antonio for what you actually get. If you want a beach weekend, you are much better off driving to Galveston. You will get the exact same environment, but with far more options and better service.

Stayed for 2 nights without any issues with room or staff. The only downside is the long walk to…read morethe parking lot from room and vise versa.

We are only one night into what was supposed to be a relaxing resort stay, and it has already been…read moreone of the most frustrating hotel experiences we've ever had. From the moment we checked into our room, there were multiple leaks coming from the ceiling while we checked in and the ceiling of the elevators, creating an unacceptable and uncomfortable environment. To make matters worse, both the shower and sink water smelled strongly of sewage, making basic hygiene unpleasant and concerning. No one was able to shower, brush their teeth or even drink water. We were patient and understanding, giving the hotel ample opportunity to address the issues. They sent a random maintenance man to come "clean the drains" and acted dismissive and bothered by our request. By 10:00 AM, after the problems persisted, we requested a room change. Instead of taking immediate action, we were repeatedly told someone would call us back with an update. Those calls never came. We were forced to continuously follow up ourselves just to get information. By 4pm, they FINALLY told us that our room would be ready within 15 minutes. The replacement room is also a disappointment. We paid extra for a larger room with a specific view and bathtubs, yet the room we were moved to is noticeably smaller and does not match what we originally purchased. We essentially paid a premium for accommodations we no longer have. The customer service throughout this experience has been shockingly poor. After finally arranging a room transfer, the front desk informed us we had one hour to vacate our original room. Then, with ten minutes still remaining before that deadline, we were threatened that the transfer would be canceled because we were "not moving quickly enough." The complete lack of empathy, professionalism, and basic courtesy was astounding. So we were allowed to wait all day for them to rectify the situation but we only had less than an hour at ANY given time to get out when it best suited them? Not to mention, the workers walked into our room without knocking and walked in on us changing and gathering our belongings which is a huge violation. What makes this even more disappointing is that our group has provided this property with multiple room bookings and approximately 10 guests during our stays. Despite being loyal customers and remaining respectful throughout this ordeal, we were treated as though our concerns were an inconvenience. Between the leaking ceilings, sewage-smelling water, unexplained extra charges at the pool bar, failure to communicate, downgrade in accommodations, and hostile customer service, this resort has demonstrated a complete disregard for guest satisfaction. We will not be returning, and based on this experience, I cannot recommend this property to anyone. There are far too many resorts that value their guests to spend your money at one that clearly does not. What's ironic is that this place has so much potential of being amazing. Most of the staff is great, but solely MANAGEMENT needs a refresher on what the hospitality business entails. Especially Imelda.

If you wanna be right on the beach for a reasonable price this is the spot…read more The beach was the first thing I would see in the morning. Watching the sunrise from the patio was breathtaking.No need to drive anywhere. I loved the little laid back restaurant downstairs. The bartenders were friendly and they often had live music. They are also pet friendly. This is a family owned spot so don't expect the Marriott. But at the same time you get a pretty full kitchenette equipped with cups, silverware, plates and sink as well as the usual fridge and microwave. There was plenty of parking. If you can't find parking, there is another lot across the street. This spot is clean, welcoming and a perfect view. I will definitely return. The staff made me feel right at home.

The best deal in SPI Room was clean comfortable…read morelarge....bathroom spotless and the beach decor was perfect. Bar is attached to the hotel but the noise was not noticeable in the room. Friendly staff and plenty of parking for registered guests. We had a larger truck and the parking fit for us. Microwave and working refrigerator in room.

Breakfast was wonderful…read more All the was very friendly and willing to help. Only problem was key cards had to be rekeyed quite often. Pool was very nice, beach was wonderful!

Our stay at Sand Rose Beach Resort was just okay overall. We have stayed here for several years…read moremainly because of the location. It was great when it was La Quinta. The hotel is right on the beach, situated between Clayton's Beach Bar & Event Venue and Barry's International. It is also within walking distance to the South Padre Island Birding, Nature Center & Alligator Sanctuary and Sea Turtle, Inc. The hotel also offers a great free breakfast, and the staff is always super friendly. The pool was not that great for lounging around. Our room had a very strong mouthwash-like smell. The room itself was clean, although the baseboards needed a serious cleaning. The overpowering minty odor was noticeable every time we walked in, and there was also a faint sewer smell on and off throughout the hotel and in our room. We experienced similar odor issues last year as well, except then it smelled more like a strong cleaning product similar to Fabuloso. In addition, our key cards had to be rekeyed, and several other guests seemed to be having the same issue. Also, if you are staying above the first floor, be prepared for a very slow elevator. Overall, we enjoyed the location and friendly staff, but with the recurring odor issues, the pool area, and the maintenance inconveniences, we are not sure if we will stay there again.