I'll give it one star for the set-up and frozen drink machine. I noticed the owner, Gabriel defends every bad review with a follow up essay instead of simple accountability but that seems to be expected after our pointless phone call regarding my issues with my order in which he was no help at all. First off, customer service is TERRIBLE. Christine messed up multiple times blaming her CSR Melanie and myself for her own mistakes and errors in my order. I explained multiple times via email exactly what I'd like to rent and Christine blamed me for miscommunication. It was written in black and white so unsure of any miscommunication on my part. After SEVERAL times of repeating myself over our phone call and Christine not comprehending simple instructions and changes to my order she proceeded to yell at me. STELLAR customer service. Gabriel explained Christine was dealing with a very busy day of orders so i guess that gives her the right to raise her voice at me. Over the phone we discussed delivery on Thursday and she sent me an email after our phone call confirming a Friday delivery. No surprise there. I was told it was my doing because I signed and paid the remainder of my contract after buisness hours and after the drivers had left for the day.. also untrue and I have my emials documnted with time stamp but everything felt intentional at this point. This caused me and my husband to each miss a day of work. The drivers were great despite coming 2 hours after our estimated delivery window and although they were personable and helpful with the instructions for the drink machine, they left my back gate open with a bungee cord causing all 3 of my dogs to escape. I think this review goes with out saying that I and my neighbors who reffered this company to me will be taking our buisness elsewhere for our events and parties. This buisness has high competition so you'd think the CSR team would have some better rapport.. Gabriel, looking foward to your warm response. read more

I highly recommend Island Breeze Party Rentals. I have been renting from this company for years, mostly due to the kind lady Melanie who helps me every single September to throw my daughter's birthday party. I'm that annoying client who has a thousand questions. Melanie always understands exactly what I need, and makes adjustments to our reservations as needed. She always looks at previous years, to make sure I'm getting the right sizes and lets me know if I've made any mistakes when ordering. Even if the cost of the item she is recommending is less than what I've ordered, she is honest and always recommends the right items. She is straightforward, clear, and efficient with her communication. Always returns missed calls. Frankly, the only reason we go back every year is because I know I can trust this company to handle all our needs and know their workers will show up on time and do the job right. It takes so much stress off of us to know we can simply relax and let them do their thing. The workers who come to set up have always been super helpful, always offering to assist when we ask them to do things any way we would like it. They have never complained or refused to help with whatever we have asked. They make our daughter's birthday a beautiful affair year after year, and we could not be happier customers. read more

Amazing!! Everyone I spoke with, at Island Breeze, from beginning to the end of my rental was exceptionally helpful. Ordered the margarita machine for my husband's birthday party and I could not have been more pleased that I chose the right place. The Lime and Raspberry Mango margaritas were the "bomb" (am I telling my age?). The dominoes themed skirt for the provided cart was perfect for our game night theme (sorry I forgot to take a picture of the machine in it's party attire). But no worries, as I will order from them again! Also, just as they forewarned, the machine does pull a lot of power. It tripped the power once, but after getting things back and running it was fine. Prompt delivery and instruction details. They called before drop off and pick up to let us know when they were about 20 minutes away. We were able to get 2 days out of the machine and most definitely took full advantage of Island Breeze having to pick up the machine on a Monday after having it since Saturday. Five stars for these guys, will call soon for our next party!! Thank you. read more

I was in charge of finding a rental company pretty last minute for my manager and the event we were looking to set up for just so happened to be the Monday after Super Bowl. Needless to say I was having a super hard time finding anyone that would help us out. The second I talked to Melanie at Island Breeze Party Rental, I knew we had found the right place! She was super informative about all of their products and services and was great about recommending what we would and would not need based on the crazy Texas weather. Due to the delivery guy having to run around all over Houston picking up supplies from Super Bowl, he did end up running a little late setting up our event. The next day, I got a call from Island Breeze wanting to rectify the situation. It was amazing that we didn't have to call and complain and that they just offered up correcting it! We will definitely be choosing Island Breeze Party Rentals for all of our company party needs in the future! read more

Patricia W. From Houston, Texas. (not Mount Hope K) The year 2016, Our church Youth Banquet rented the ice cream machine, from Island Breeze, it was easy to go online and make reservation, enter the mix chocolate or vanilla with the number of ice cream cones, the price for each items are listed which made it so easy to stay within the budget. After I received a friendly call from Island Breeze representative which she made our event very smooth by schedule the arrival time on the date of the event and pick up time on the next day. The deliver driver was so helpful showing how to operate and add the mix into the machine once empty . "Wow" just want you to know, how exciting our Youths enjoyed eating ice cream cones for their banquet was a hit. Even the adults was excited, so for 2017 Youth Banquet we used Island Breeze ice cream machine again. Very nice company to rent from and will recommend Island Breeze for events. Thanks. Pat. (Houston) read more

As a wedding planner, you work hand-in-hand with a lot of other vendors throughout the area. I had the absolute pleasure working with Island Breeze Party Rentals this past weekend for a wedding in Houston. We rented a single-flavor Taylor Margarita Machine. Man! It was an absolute hit. The guests loved the margaritas & it took absolutely no time to freeze to get the party going. Excellent customer service - Melanie took her time to answer all my questions & it made me feel so good about the decision to go with this particular rental company. Upon delivery, he was prompt, on time & thorough with his knowledge. He walked the bartenders & myself through the protocol of how to use the machine & make the mix. Upon pick up, he was on time & professional. I was very pleased! I will use this company again & refer to my clients. Thank you so much guys! read more

We rented the margarita machine for a couples shower. This was our first time to rent from them. The machine was delivered that morning and we were told how to put together the ingredients to make a great margarita. The only suggestion I have for the future is to tell the client to start the machine more than 30 minutes before the party begins. I would have liked the margaritas to start out to be very slushy rather than liquidy. To our surprise, we did use both batches for our crowd of 40 people. The margaritas were great and enjoyed by everyone. The next morning I received a text telling me when to expect the pick up. Great service, great margaritas! We will use them again. read more

We ordered rentals from island breeze for a wedding we had this weekend and I would like to give them a great big shout out because it was so easy to rent from them and we needed one last-minute item and they didn't hesitate to get that item for us. And the young men that delivered were absolutely wonderful. And they call themselves the A-Team not only did they put our tents up and set up the tables and chairs just the way we wanted them they were also very funny and made renting from island breeze even better. I would highly recommend this company they deliver our rentals on Friday and pick them up on Monday morning. Thank you so much for the great experience. read more

Thank you Island Breeze for making our party a success! We reached out to 7 rental companies in the area and were struggling to get responses. I expanded my search a bit an discovered Island Breeze, and suddenly everything fell into place. They responded quickly, helped me figure out what my options were and the pricing for each. Then once it came time for delivery/pickup they gave me time frames to expect them, and then called when they were 15 minutes out. When planning events, communication and punctual deliveries are key in making an event run smoothly. I will definitely keep you all in mind for future parties. Thank you! read more

Our office has used Island Breeze for several community events, and we will continue to use them because of their excellent service, great pricing and excellent product quality. They make it very easy to place a reservation, they are extremely helpful and thorough when confirming your order, and follow up quickly on questions or changes. The employees that drop off and pick up are always on time and friendly. They even make sure you know how to work the machines before leaving. Christine and Gabriel at Island Breeze are great people and a pleasure to work with! This is our go to company for event rentals! read more

I used Island Breeze for a party I recently threw. Everyone loved the margaritas, and I loved how easy and convenient it was! They set up everything for you, and the machines are super easy to operate. They have great customer service that goes above and beyond just delivering the machines. We had just tripped the breaker right as they showed up for the delivery, and I was panicking a bit. I couldn't figure out which breaker needed to be reset, and the guy from Island Breeze reset the breaker for me, which I greatly appreciated! Would highly recommend this company to anyone looking for party rentals! read more

We rented two soft-serve ice cream machines from Island Breeze Party Rentals, and boy were they awesome (the company and the machines.) Aside from having great products, Island Breeze was prompt with their delivery and set-up and they made sure we understood how to work the machines. This is a great company, and we really appreciated how professional yet down-to-earth their employees are. Honestly, I can't say enough great things about them, and I hope we get to work with them again in the future. Great people, great products, definitely reasonably priced rates, trustworthy, and dependable. read more

This is our second time using Island Breeze Party Rentals! The staff is very professional and prompt with their drop off and pick up times. After my initial order, I had some additions to my order and they made the changes promptly and without any problems. The gentlemen that delivered my canopy were great in explaining the directions on how to operate the cooling system. We received a lot of positive comments from our guest on the quality of the tent, chairs, and cooling system and the overall price was very fair. I will definitely use Island Breeze again for our events. Russel V. Hicks read more

I used Island Breeze for a party I recently threw for my 2 year old (09/30/2017). Customer Service was Excellent. Gabriel and Ajay made sure everything was set up right and they explained how to use the equipment. I give Island Breeze all 5 stars because they went above and beyond to make sure we had everything we needed. The price for tent tables and chairs that we rented was good as well and the ladies in the office Trina and Melanie were absolutely helpful and patient. I will totally use them again for my next party and will for sure pass the word to friends and family..... read more

Being a perfectionist makes it really hard to find quality work, but Island Breeze is an exception. I was elated to find a company that not only stands behind their service 100%, but also takes pride in pleasing their customers. Island Breeze's great products, timeliness, & professionalism definitely sets them above the rest. I'm certain that I will be a lifelong customer! I'm an event planner by nature and every event I host is hands down a success with their machines. There is no way I would rely on any other company for my frozen drink & rental needs! read more

I was looking for Margarita Machine for my family renunion. While searching I was unable to find a company that would let me keep the equipment over night, But I was referred to Island Breeze Rentals by the company that i was using for my table and chairs rentals. From my first call to inquire to delivery they were super friendly and very eager to answer any questions i had. The gentlemen who delivered the equipment was very nice and explained how to operate, which might i add is very easy. Thank you Island Breeze for making my family reunion a success! read more

Rented tables, chairs, and table cloths for our wedding for about 70 people. We were able to rent with minimum difficulty at incredibly prices compared to competitors. Melanie was incredibly helpful at ensuring that our quote met expectations and that we were able to schedule a time for delivery easily. Customer service overall was on point! The day of delivery, Cory was able to help as much as possible and provide wonderful words-of-wisdom for us as the couple. This was a great experience, we will be renting from them again if we ever need to! read more

I recently arranged a funeral luncheon and needed table linens at the last minute. The ladies worked with me to locate the tablecloths needed and get them delivered to me on their own time so I would have for the set-up early the next morning. They were fabulous to work with and very accommodating. The tablecloths were all in perfect shape (not always the case with rentals), dry-cleaned and stain & wrinkle-free. I really appreciate Island Breeze helping me at a difficult time. I will definitely use them in the future for happier times. read more

This is the second year we have used Island Breeze Party Rentals to celebrate our children's graduations. They are so helpful on the phone and online. I spoke to Melanie several times while placing my order, she is AWESOME. There system was updated recently so everything is done online. They are very informative and provide call ahead services which is a great help. The furniture provided is in great condition and very affordable! We will definitely be working with them in the future for all of our celebrations! Thanks again! read more