I arrived for my reservation at 9:00 to a locked store with customers waiting outside in the heat…read more The backdoor was unlocked and lights were on. I called 911 for a safety check just as an employee pulled up. (There was no info on the door as to why it was locked down) After a very nice young man named John checked me in I found that they didnt have the car I had reserved, or anything comparable, and I would have to go somewhere else. John stated that he was at this store to help out and arrived to find they only had one car on site and he would have to leave to pick up cars elsewhere. One star is too much!

Ii would do a negative one if I could ! they rented me and my family to drive around Bradenton…read moreFla in a ford expedition black max when we picked it up windows were all down and it smelled like a cleaning agent was just used so it was ok cuz iam thinking they just cleaned it ..... day later with the windows being up all that night we got in it and it smells like a swamp. the vehicle has been flooded from the hurrican that just past they tried to clean it and rent it. this is second time we have rented from enterprise and car was dirty but the smell is another level. those cars should go thru a inspection with management before they go out never again rent from enterprise

2025 Mustang Strong Unpleasant Cigarette Smoke. Honda requested not to give me a car where someone…read moresmoked in it. I only had it from Friday 4/3 - Saturday 2 pm 4/4. Sat I started with a rash between my breasts. Mind you at 66 I have never had a rash between my chest. By Sunday morning at 9:15 am I went to Urgent Care it was so bad. They said I had contact dermatitis. Today is 4/9 and it is still very bad. Nothing had changed in my life other than the smoke filled car rental where the seat belt crossed over my breast. I googled and sure enough it could have caused me to get contact dermatitis. Good Lord. Wish they could see the photo I took this morning. How a Smoking Rental Car Can Cause Dermatitis: * Thirdhand Smoke Residue: Nicotine, heavy metals, and carcinogens from cigarette smoke settle onto fabric, plastics, and metal inside a vehicle, which can trigger skin rashes and irritation. * Irritant Contact Dermatitis: Smoking in a car produces high concentrations of toxins. These pollutants can act as irritants, damaging the skin barrier and leading to inflammation. * Allergic Reactions: While less common than irritation, some individuals can develop an allergic reaction to specific compounds in cigarette smoke residue.

I have rented three vehicles from Enterprise in the last month:…read more1. I requested a luxury vehicle and was put into an SUV with less than a 1/4 tank of gas and a filthy windshield. When I stopped for gas after leaving the rental location I had to purchase windex to clean the interior. Somehow, I was still required to pay the rate for my luxury car after having been placed in an SUV. 2. I requested an SUV and was picked up in a Hyundai Tuscon that wreaked of marijuana. So bad that I had a headache by the time we reached the rental location. I immediately informed the rep and was put into a toyota camry and yet somehow charged an SUV rate for a sedan... When I turned on the car the service light came on. The rep went ahead an turned it off. Mind you on all of these rentals I am driving 15 roundtrip on a Saturday. 3. I requested a luxury car. The location called to confirm the night before. 10minutes before my scheduled pick up time, I got a call saying they did not have any luxury cars. They put my in a VW Taos with 36,000 miles, filthy seats, and an air bubble in the tire. Again, I was charged for a luxury vehicle and got a busted up small suv... To make matters worse not only did the vehicle have an unsafe tire, the windshield wipers barely touched the glass. When I returned the car, I was given a small discount and told the manager would call me the next day. I NEVER received a call, apology, etc. This feels like an absolute scam. I have paid for three vehicles and put into a lesser class of vehicle at the same price. I always book through costco and will be notifying Costco and Enterprise corp as well.

Jeff was great to work with. He had my cart waiting at the resort for me prior to my arrival,…read morepaperwork was easy and he picked it up right at the resort. Golf cart was as expected, no issues. Definitely the best way to get around the island. One note...I actually used a full tank of fuel while on the island (which I heard can't be done, LOL)...I filled the tank with premium fuel and the cart seemed to respond better. Don't hesitate to use Jeff for your cart needs...and P.S. ...always get a gas cart, you won't be limited on how far you can go!

Service after purchasing this golf cart was very poor. No return calls after leaving many messages…read more I learned that you need to physically go into the office to get any type of service. Management seemed reluctant to provide any type of service during the warrenty period and when they did it was long waiting periods. My neighbor also experienced the same treatment and went to another authorized dealer in Sarasota.

This is the worst rental car place EVER! Do not be waste your money here!!! The nastiest, dirtiest…read moremost disgusting cars ever!!!! Service is awful!!!

I've been renting from this location for years and as a golds member they have always done their…read morebest to accommodate me!!!!!! I'll only rent from here! Great customer service and as long as you have your drivers license and credit card ready you're literally in and out within 5 mins or less!!!!!!

We used Cartier for a roundtrip pickup from SRQ to Anna Maria. Roman was in contact the day before…read moreand assured that he would be there even though our flight was delayed. Pickup at the airport was easy and he was equally as easy and professional on the return trip. I would definitely recommend Cartier Limo. Thanks Roman!

Called last minute! Quickly came and got us to the airport on time! Driver was friendly and…read moreextremely polite and professional. Thanks

I rented the same unit on Longboat Key for two separate visits at a good price. After booking I was…read moretold the owner no longer wants to rent the unit. It is now listed for $1500.00 dollars more than I agreed upon. Not good business practice.

Run as fast as you can away from this place! I have stayed in tons of Airbnbs and had good or great…read moreexperiences at all over the years. I have never left a negative review. This is my first and I don't say it lightly. I have also never recieved a bad review and am a mom traveling with her husband and young kids. This host is blaming us for leak that occurred with their AC unit. We had no idea of it as there was no leak in our unit, only into the unit below. They sent out maintenance people, a plumber, and finally someone who works on HVAC to fix the problem. It was inconvenient but we cooperated with all of this and let them inside when we were not there, etc. Then they accused us of tampering with their AC unit and causing the leak and told us we would need to pay for repairs to both condos. We responded that we have no idea how to tamper with an AC unit and had no reason to even touch it or look at it. Now they have opened a case with Airbnb trying to get us to pay for this. We will not be paying anything as we did not do anything but reside in the unit. Hardly even touching the thermostat. It's very inconvenient to have to respond to this Airbnb case now even after we are home. I will also mention that our washing machine was broken and they ignored our requests to have someone fix it for the entirety of our stay. This is not a place you want to take a chance staying at. Do not stay at the gulf and bay club!