The whole process from the car pickup to drop off was so seamless. They kept in touch throughout…read moreand were very responsive to any questions we had . There was even a couple of bottles of water and snacks in the car when we arrived which was great since we arrived at like 1 am and hadn't eaten for a while . The car was extremely clean and comfortable . No waiting in line for the car, no delays in pickup or drop off and everyone was so courteous, it was just perfect . We would definitely recommend Beep Beep jeep and would use them next time we come . Thank you, you made our experience of the island so beautiful!

This is a hustle business. Amateur business owners with no clue on how to run things. We rented…read morefrom the airport, inadvertently must have errored on entering my cell number and did not receive the very complicated pick up instructions. The company purchases a spot in the parking garage and puts you on an Easter egg hunt to find it. Sometimes I can't even find my own car in airports let alone hunting for a rental following a treasure map with an X marks the spot. We presumed this was in the rental car area along with the other companies. Nope! They never heard of Beep Beep. Dealing with these guys was like dealing with a couple of hustlers on a street corner. I let them know we'd just see them next time now that we knew the process. They say can't return the money and would give us a credit. I am shocked there are not more negative reviews. The whole thing felt very scammy.

I went off the plane in San Juan got my bag and walked into the car rental place across the street…read morefrom the Arrivals area and was greeted by a really nice guy (I think his name was Oscar?) who checked me in in about 3 minutes and called over another super nice kid who took me into the garage and pointed at a row of cars and said "pick one of these." A row of pristine clean cars. I picked one, got in it and left. When I returned it I pulled up and another super nice guy looked at my papers and said "you owe zero dollars have a nice flight." And I went on my way. THANK YOU ALAMO !! I will always use Alamo anywhere now, I've never had such great and easy service in such a long time.

We rented a Ford Mustang from Alamo in Puerto Rico through Expedia as part of our vacation package…read more The vehicle was not even clean when we picked it up. To make matters worse, throughout our week-long rental we found cockroaches inside the car every day. Driving a vehicle in that condition was extremely unpleasant and completely unacceptable. When we returned the vehicle, the staff apologized for the condition of the car. They explained that they could not process the refund through Expedia, so they told us a refund check would be mailed to our address instead. Unfortunately, despite their apology and promise, we never received the refund and never heard back from Alamo, even after following up. This was a very disappointing experience. Receiving a dirty vehicle with a cockroach infestation, followed by a promised refund that was never provided, reflects very poor customer service. Based on our experience, I would not recommend this Alamo location.

Excellent vehicles - 2025 Jeeps - were perfect for getting around…read more Please change the vehicle rental process to include uploading insurance information rather than asking at vehicle pickup.

After reserving a jeep 3 weeks early, Jerry's did not answer our calls the day we were to arrive at…read moreCulebra. We called 10 times. We left a message, no call back. When they answered, they told us we could not have a jeep today. We had to wait until tomorrow! We needed the vehicle: we had plans for the evening. they said we could not have a vehicle. They said it was because we were taking the 3:30 pm ferry which arrived past their business's hours! No mention until this point. Essentially, they gave us no guidance as to which ferry to take or not take, and did not answer phone calls at their business yet for three weeks knew we were coming in today and needed a vehicle.

We're happy with renting from them. They pick you up from the ferry terminal, so that was a huge…read moreplus especially since it was raining when we arrived. As of this post, once you land and exit the terminal, walk left. Their vans pop up about once every twenty minutes to take a bunch of people to their office. The rental process was pretty straightforward, and we had no issues with the Jeep or during return. All went smoothly.

I wish I could give this place 10/5 stars. The professionalism, friendliness and just amazing…read morecustomer service was exceptional. We rented just for a day, called and talked to Mathew on the phone the day before, explained our situation, he was friendly and told us to let them know we had talked to him when we got to the place of business. When we arrived the next day, the lady at the counter knew about our reservation, it took less than 5 minutes to get everything done, extremely friendly and professional. Quick and easy. Even when we turned the car in. We were picked up and taken to the ferry and vice versa. We will definitely come back to vacation in viaques and most definitely renting from Maritza's car rental.

Jorge greeted us in the dock fresh off the boat without any solid plans to rent a golf car, let…read morealone a car. We were going to find a golf car rental but Jorge gave us a deal for the same amount that we wouldve spent for the golf car on a Suzuki Vitara. Although old, the car was fantastic for this type of trip due to its versatility on the mountain and was the perfect car for this island vibe. He gave us a great price and he made it easier than any rental to use and return the car. Super nice and charismatic guy. Definitely cannot go wrong

Remember in the cheesy 80's movie "Romancing The Stone" there is a scene where a guy named Juan…read morewhisks Kathleen Turner and Michael Douglas away from the Colombian military in his souped up 4x4? (he refers to it as Pepe, "My Little Mule") Well our taxi driver Jorge on the isle of Vieques gave us a ride on his Little Mule. We called him up a few hours before our flight was due to leave, and set up a place to meet him on the Malecon of Esperanza (near the beach). We called them a little bit before our pick up time, and he said he was already there. So, we met up with him and threw our stuff into his white van, aka Pepe. Vieques is a small island east of the main island of Puerto Rico. It is known for it's world famous beaches, laid back feel, and small one-lane roads. Jorge picked us up, and BOOM! We were on our way. He zipped us around the island at light speed. He knew where every turn and bump was. "Hey maam, you ready?" he asked. He then sped up a little and we went over a little hill and our tummy's totally felt it---roller coaster style. Jorge was super nice, and gave us a tour of the island and advice----I SOOO wish we hooked up with him when we arrived on Vieques: next time! Since he was getting us to the airport way ahead of schedule, he went and gave us a tour of the W Resort (it's on the way to the airport). Jorge also works for this hotel and many customers knew him and gave him high 5's---he even picked up a few people when we stopped there. But yeah, he told us to get out and check out the resort: Ummm, yeah, it's a pretty high class hotel (I guess they filmed a recent episode of The Bachelor there). So yes, if you are ever in Vieques, make Jorge the first person you call. He (& his Little Mule) will take care of you and get you to where you need to go.

I wish I could give them more stars! Forget Avis or any other car rental place if you're going to…read morePuerto Rico! This company was great from start to finish! I will rent from Bella every time I come to Puerto Rico! They got me the car I booked--on time and clean! Great customer service and when we were done, they shuttled us back to the airport in the same car we rented. Beautiful country, beautiful people, beautiful food and a beautiful car rental experience!!!

Estimado equipo de Bella Rent Car,…read more El pasado 16 de mayo alquilé un coche a través de su agencia, confiando en las buenas reseñas que había leído. Sin embargo, mi experiencia fue muy diferente a las expectativas creadas por dichas opiniones. En primer lugar, la información proporcionada en su página web es poco clara y no transparente. En la web se menciona que están ubicados en el aeropuerto, pero en realidad, sus oficinas se encuentran a 17 minutos de distancia, en una zona franca industrial llena de camiones, un entorno que resulta incómodo y poco seguro para llegar. Además, me cobraron un importe inicialmente en la página web y, al llegar a la agencia, se me cobraron 240 dólares adicionales bajo el pretexto de que no había contratado el seguro del coche y que mi licencia de conducir española no estaba cubierta. La persona que me atendió mostró una actitud arrogante, lo cual empeoró aún más la situación. Asimismo, los horarios que figuran en la página web están desactualizados y los números de contacto proporcionados no responden. Considero importante compartir mi experiencia para que futuros clientes estén advertidos. Desafortunadamente, no puedo recomendar su agencia ni a otros clientes ni a agencias de viajes. Esta experiencia me ha llevado a la reflexión de que lo barato, al final, sale caro. Atentamente, RLM

Good experience, Good service employees are very helpful. I will Rent again at Charlie Auto.read more

Rude and hidden charges. Car was fine but after seeing the lines and slow customer service I…read moredecided to drop the car early and just uber to the airport.

I always have peace of mind when renting with Centerline…read more They are reliable and I know my reservation is good. No wondering if my car will be given away. Friendly and efficient staff. Convenient locations for pickup and return.

This is a great, local, well - ran business that gave us an exemplary rental experience. We needed…read moreto transport 17 people around the island and they made it painless. Great value and they provided great service. Pickup and drop off are easy and they shuttle you across the road back to the terminal. I highly encourage you to use this business over bigger alternative brands available!

We were able to set up a short notice reservation and it went really, really smooth. We got to…read moredrive a Jeep wrangler that had low miles and was able to get us across the island safely. The team at Paradise was very helpful and informative, and we were able to have a wonderful trip without worrying about getting around. I would highly recommend.

This was a good experience. The car was fine, but definitely beat up and a little dirty. The…read morecustomer service is relaxed but very nice. The pickup process was reasonably efficient - You call when you arrive, they pick you up, take you back to the office to finish paperwork, and then you head off. When making the reservation online, the website payment processing didn't work, so I emailed them and was told to call to pay. They want a copy of your car insurance coverage, so be prepared to upload that.