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    Island Pacific Energy

    4.5 (56 reviews)
    Open 9:00 am - 5:00 pm

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    Services - Island Pacific Energy

    Add to existing system

    Add solar panels

    Solar system installation

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    Solar rooftop panel installation

    Solar system maintenance

    Solar system repair

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    My complaint on missing the scheduled appointment that I took off work for.
    Chantale C.

    Lots of issues. One of the major issues is communication. See pictures of email. It's only a snippet of other problems I had. I explicitly explain that it is not professional to waste their clients' time, especially when they took off of work to meet with them. The problem was not a scheduling issue as Dan blames it to be The appointment was already made. How can that be a scheduling problem? It was a lack of communication on the company's part. They do this multiple times throughout the installation process.

    KeAlii D.

    Just realized I've never reviewed my experience with IPE for the installation of my PV & PowerWall system just under 2 years ago. So after calling 4 other solar companies, and having a free consult with Dan, decided to go with IPE. First, Dan was very informative, friendly & works with you according to your electricity usage. Second, he didn't try to upsell us on their more expensive PV panels. Third, after talking with a coworker whom also dealt with Dan, and hearing his positive feedback, made us much more comfortable in our decision. After, deciding to go with IPE, a site survey was coordinated with Jordan, whom would be designing the system, location(panels, batteries, electrical, etc) and the initial process through Heco & city permitting. Next step, after all permits & design are approved, was confirmation of install date. It was a 3 day install process. Among those 3 days, installers were all professional, courteous, and friendly. There was a minor issue with electrical part of install, but it was resolved by the owner, Joseph. When full install of equipment is complete, the process of commissioning system begins, as well as final inspections between city inspectors & Heco. After all that, then it's just a wait game for Heco to close all paperwork on their end, which I'm not gonna lie, took AaaaaaaaaaWhile. Which then your old meter is swapped out to net meter, then you can actually turn system on. Now while process on IPE's side took 5 months. City inspectors about a month after install. To get my net meter, afterwards, another 5 months. So close to a year before we actually reap the benefits of saving money, and believe me it saved us ALOT a month. Once, Heco closed process on their end, Dan came to meet us for a final meeting, a walk through how to use app & understand system, and even go over how to file for our taxes. Side note, through this whole process, we didn't have to file or respond to anything between Heco and IPE. You receive emails, through their communication, but it's just so you know what stage they're at of process. The only time I had to make a call, was to contact city inspector to inform them that work is complete to close permit. IPE dealt with all paperwork, permitting, etc. Any customer approval, was done electronically. Now fast forward to today, and the reason for my review. Last week out of the blue, IPE calls me to inform they need to schedule a swap out of one battery and install new one, due to Tesla reaching out to them. Tesla monitors battery from mainland and takes regular diagnostic readings and apparently one of my batteries wasn't meeting their standards as far as operating. So they took a proactive approach, & sent a new battery to IPE to swap out. Install was completed by Jordan & Devin and took them about 2 hours to complete. My overall experience, with IPE was a very pleasant & informative process. I highly recommend the team of Dan, Jordan, & Joseph to help save you money on your electric bill. Just remember, that it maybe a long process, but Dan was always there to answer our questions and follow up on things. The end results, SAVINGS!!! Money back in your pockets, and battery backup even with a area outage, or possible island wide outage!

    Island Pacific Energy's 2021 SolarCare service list

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    3 months ago

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    Joseph S.

    Thank you for your kind words.

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    6 months ago

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    Joseph S.

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    7 months ago

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    Joseph S.

    Thank you Stuart for trusting us to install your solar and battery!

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    10 months ago

    Knowledgeable and honest representatives that you can trust. Give them a chance. As

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    9 months ago

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    Joseph S.

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    2 years ago

    Yes, upfront pricing, came and do an estimate as promised. Looking forward to work with them in the future.

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    Joseph S.

    Thank you Lester!

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    1 year ago

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    Joseph S.

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    Joseph S.

    Thank you for your kind words Jamie!

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    1 year ago

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    Joseph S.

    Thank you for the kind words.

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    4 years ago

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    2 years ago

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    Joseph S.

    Thank you Nick for the kind words.

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    3 years ago

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    Joseph S.

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    3 years ago

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    Joseph S.

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    3 years ago

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    Joseph S.

    Mahalo Jim!

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    Joseph S.

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    4 years ago

    IPE is the kind of local company with folks that are extremely responsive and helpful.

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    3 years ago

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    Joseph S.

    Thank you for your kind words. I'll make sure to let Dan know.

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    7 years ago

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    Joseph S.

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    8 years ago

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    Page 1 of 2

    Ask the Community - Island Pacific Energy

    Review Highlights - Island Pacific Energy

    Dan in sales was always quick to address all questions and provide documentation needed to claim the tax credits.

    Mentioned in 21 reviews

    Read more highlights

    Independent Energy Hawaii

    Independent Energy Hawaii

    4.8
    (63 reviews)

    I was in a bit of a bind as my Tesla Powerall had a system fault and stopped working. To my luck…read morejust as this happened the original installers was undergoing bankruptcy and because my system was paid off it was not purchased by the new company. I was left with no service provider. I called a couple of companies and they either couldn't provide service or the information given was really no help. I called Independent Energy and Sean-Daniel listened to the issue I was facing and provided excellent care. There were a lot of hoops to clear but Sean-Daniel guided me through the whole thing. Then to top it off just as the Tesla battery was finally ready for replacement, my inverter stopped working. Through our communication, I simply asked if that was also something they could help me with also. I simply had to provide some information and they took care of the rest. I was kind of left on my own with the previous company, but Sean-Daniel and Independent Energy really guided me through the replacement process and took care of me even though they were not the original installers. If you ever get into a situation similar to mine or looking to get any kind of solar service, I highly recommend Independent Energy of Hawaii1

    I'm giving 3 stars because the final system is now up and running, and Leit, the lead…read moreinstaller/electrician, was excellent. My project was the installation of a Tesla Powerwall and the addition of new panels to my existing solar system. Leit was responsive, professional, explained what was going on, and was honestly the only bright spot during the final part of the project. He deserves a lot of credit for stepping up and getting things finished. That said, the scheduling and communication around the final commissioning process were extremely frustrating. The appointment changed multiple times, and I was given conflicting information about when the crew would actually be coming. At one point, if I had not reached out to Leit directly myself, I would have been waiting around with no update. The Powerwall and added panels appear to be working properly now, and I appreciate the quality of the install, but the coordination and communication definitely need improvement. Leit was excellent, but the overall project communication could have been much-much better.

    HI POWER Solar

    HI POWER Solar

    4.3
    (130 reviews)

    This is the second time we have gone to Hi Power Solar for our solar needs. Called Cindy and she…read moregave us excellent service. This time we wanted to add a battery to our PV. She came over to look at our system after researching what we had installed. (Hi Power Solar did not install our PV.) After confirming what she thought, she went over our options. The team did a great job and we are thrilled with our new battery system. Thank you, HI Power Solar!!

    I chose this company based on their previous reviews, their family owned small-business model, and…read moretheir personable communication. When I first contacted them, they were very responsive, came out to our house multiple times to check it out, and even offered very reasonable and competitive pricing. Installation had a few hiccups because our house is old, weird, and probably very hard to work with, but we're very happy with our system. All the kinks that the team had to work through were fixed/solved in a very timely and quality manner. The only problem we had was getting updates between signing our agreement and installation. Understandably we waited pretty long to hear anything about installation due to the overload all solar companies were experiencing due to the federal tax credit being cut next year. Our drawings were back logged, not because of HI Power, but because of the approvals they were waiting for. But I had to reach out to multiple people at multiple times before someone could explain this to me. This really stressed us out for a bit that no one was getting back to us, but once they explained all the issues they were facing, everything worked out perfectly. I would still like to recommend this company compared to other bigger companies based off of my parent's and grandparent's experiences.

    SolarTech Industries

    SolarTech Industries

    4.6
    (65 reviews)

    We had a great experience working with Julian and the Solartech team here on Oahu. From the start…read moreJulian didn't come across as a typical sales rep at all -- he felt more like a knowledgeable industry expert who offered thoughtful, objective opinions about different technologies and brands. Before meeting him, I spoke with two other solar companies. One rep came on extremely strong and the meeting felt very sales-driven and impersonal, which made it hard to trust the information being presented. The other rep seemed to still be in training and had to run nearly every question through a senior colleague. Working with Julian was a relief. He's clearly experienced and communicates in a smart, casual, and very approachable way. We also had a great experience with Jelly and Brandi from the Solartech administrative team--they were easy to work with and helped keep everything moving smoothly. Solartech's digital quote platform made comparing options and selecting our plan simple and easy to understand. We ultimately decided against Tesla batteries after learning about potential overheating issues, which can be a concern in a place as hot as Hawaii. We went with Enphase we're happy with our choice. The installation team was excellent as well. Nainoa, the lead electrician on our project, is a total pro--easy to talk to, great at problem-solving, and he helped us quickly figure out a battery placement challenge. He completed the electrical work in just a few hours. During the panel installation, the crew accidentally drilled through part of our roof which caused a small leak, but they responded immediately and repaired it right away. Everything was patched up and looks good as new. We really appreciated how quickly they addressed the situation. Post-purchase support has been just as strong. I had some questions about how our system was pulling power from the grid, and Julian took the time to explain everything. It turned out to be more of a settings preference than an issue. He followed up with helpful explainer videos and even called a week later to make sure everything made sense. Overall, we're very happy with the experience and appreciate the professionalism, transparency, and support from the whole Solartech team.

    Update: Confirmed; they no longer support the products they sold just 5 years ago. Not a warranty…read morework issue--they lost their certification to do the work, or let it lapse. Junk product from a junk company. Original: SolarTech Hawaii does not support the equipment they install. Do not recommend; as other reviews have mentioned the poor support after sale is unacceptable.

    Eco Solar

    Eco Solar

    4.7
    (206 reviews)

    As luck would have it, my previous updated review of Ecosolar would not be my last…read more After converting my system from running off of Sunpower/Enphase's microinverters to Tesla's inverter from my new Powerwall Plus, I had some worry about what might happen with a single point of failure. Midway through summer, I found that out when my entire system went down when it failed. I reached out to Chris from Ecosolar right away and let him know that I was having a problem and he started troubleshooting immediately. After some investigation it was determined that the inverter had to be replaced and after waiting for Tesla to ship out the part, it was replaced in a timely manner. I was back up and running again, until December when my system started acting up again, this time seemingly having a problem with one of the batteries. I contacted Chris again and let him know that I was having a problem again, and although communication was rough with the end of the year approaching and federal tax credits expiring, I had a service appointment scheduled for the first week of January. On their site visit, it was determined that my new Powerwall Plus itself had gone bad. They were able to start the RMA process with Tesla and told me it would be replaced, possibly with a new Powerwall 3, because the Powerwall 2 was end-of-life and not in production anymore. That meant they would also have to replace my original Powerwall 2 as well with a new Powerwall 3 expansion pack. They hoped optimistically that I wouldn't have to wait too long for the replacement. Fast forward to April and it did take longer than expected for Tesla to send them the replacements but the good news was that Tesla did indeed replace both of my Powerwall 2 units with a new Powerwall 3 and expansion. This did require much more work on the part of Ecosolar to retrofit than just unplugging the old setup and swapping in the new one, for my particular case, and I appreciate the extra lengths they had to go through versus just having to swap out the old if Tesla had just sent a Powerwall Plus replacement instead. I had been down for a few months but the upside is that I have a brand new set of batteries now in 2026. I would say my solar journey has been rougher than I expected it to be. Parts have failed. Parts have been replaced under warranty. Yes, I've experienced periods of time where my PV system has been offline due to failures, and had to deal with big HECO bills until those failures were resolved. I've had two Powerwalls replaced under warranty in the last 7 years (technically 3 since they swapped my still working Powerwall 2 with a new expansion pack), and an inverter. I had problems with weird glitches with power that kept tripping the Powerwall into thinking that I was experiencing a power outage, that Ecosolar's technician helped to diagnose and find out was actually a problem with HECO's underground service feed into my home (which was another years long adventure with HECO altogether). Sunpower's PV control system got booted offline and needed to be reset remotely. Each time I've had a problem I've contacted Ecosolar and each time they've addressed it to the best of their ability. Yes sometimes it takes time to get things resolved, and it can be hard to be patient. Tesla seems to take awhile to get things sent here but they have always come through thus far too. My additional cost for all of their warranty work and service over all this time has been ZERO. Every single problem I've ever had has been addressed. It's great if you can invest in something like this and never have a problem, but I understand that things happen when you're dealing with new technology, and it sucks but sh*t happens. But when you do invest in something as expensive as solar, it's good to know that I've invested with a company that takes care of it's customers.

    Just wanted to give an updated shout out to Chris Osaki and Michael French of Eco Solar…read more Specifically, what you can expect AFTER installation, even years later, in terms of system support. We had an issue arise late one evening multiple years after our system was installed. Instinctively, we reached out to Chris & Michael after contacting HECO and began getting calls/texts back from them around 7am the next morning. They connected us with industry professionals who got out to our house and resolved the issue the SAME day. We were worried we'd be without service/a fully working system possibly for multiple days, as you often hear about with other outfits. Not Eco Solar--they provide support and info well after purchase/installation. MAHALO!!!

    Island Pacific Energy - solarinstallation - Updated June 2026

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