We had a problem with very little hot water. Peter said to reset the thermostat. Saw their video on their website on how to reset. Now we have hot water! Appreciate the fix. All done over the phone! No charge! Definitely will use them again.! read more

My wife's friend at HECO was very pleased with their new solar water heating system installed just this week. I took that as my cue to get our own solar heater system addressed that has not been working for months. My expectation was low as I didn't even get a call or messages back from a few other solar companies, including the one who did our installation! Sean replied to me that same day and arrived from across the island in an hour. He made the necessary repair and I had scorching solar heated water same day within a few hours of my inquiry. I wouldn't hesiate to recommend Sean and Island Solar to anyone who needs help with their current or new solar project. Very pleased. read more

My solar water heater's circulating pump was leaking and I found that my tank had electrolysis on the pipe fittings - from not replacing the anode for 16 years. I called Island Solar Service by accident and spoke with Peter and long story short, his team came the next morning and slam dunked the replacement. Shawn and Charlie are definitely the A team! Quick, clean, and professional work - what more could you ask for? I would not hesitate to recommend Island Solar Service to my family and friends! read more

I have been helping my parents with their home, and noticed that the solar water panels on the home seemed to be leaking. We decided to contact several companies for a quote. Sean from Island Solar Service contacted me the same day, actually within an hour of me entering my information on their website. He was able to visit my parent's house the next day and provided me with a quote. We decided to replace the whole system, the panels and the water heater, since it was old. We were able to schedule the installation pretty quickly especially with a lot of homeowners trying to get their systems installed by the end of the year. Prior to the installation, Sean informed my mom of what needed to be done to prep the area for the install. Basically clean the area surrounding the existing water heater and the space needed. He called a week prior to confirm the install and to start the permit process. The team of installers arrived early that morning (7:30 AM) and was done by 1:00PM. They did a terriffic job. Through out the job they informed us as to what they were doing and were very professional. Once completed they went through the system to provide us with information and how everything worked as well as who to call if anything comes up. Overall GREAT service and value. Very painless process. I'd recommend Island Solar Service to family and friends. read more

My Solar service wasn't working properly so I called Sean at Island Solar Service and he was most kind and helped by send 2 wonderful young men to help me with the problem. They were professional, friendly, answered all my questions, and fixed the problem. It's this type of great customer service that makes them the best. Mahalo for your service! Yvonne Duncan read more

Service requested regarding my electrical back up switch for hot water a Technician was sent as soon as possible checked the wirings on my heater and the thermostat. Found the issues. Technician was very friendly and explained every steps what he was doing and he went beyond to help me cover up my heater before he left! read more

Our property manager had Peter with Island Solar contact me regarding our solar water heater not running consistently or efficiently. He was very professional and informative over the phone. Peter listened to my concerns and we were able to troubleshoot some things to try and narrow down the problems. Peter was respectful of my time and said his team leader, Shawn would call be to set up when they could come out to assess the situation in person, which might be as soon as the same day. Shawn called shortly after and because of my work schedule, we settled on him calling back the next morning to let me know what time het would arrive. At 0730 Shawn called to say he and his team were on the way and would arrive within 20 min. He had someone go on the roof to check the panels. Shawn came in to check my equipment and listened to my problem and concerns and shared some basic information with me about how the solar hot water system works and how often it should be serviced. Shawn determined that we needed a new control panel and a new timer. He stepped out to call the property manager to give an estimate and get the ok to do the work while they were here on-site. Within minutes Shawn got the approval and put his team to work to finish the job within 90min. Shawns team was also very professional, polite and friendly. The only issue I really had was when they set the time on the timer, they mistakenly set it as pm time when it was actually morning. I was easily able to correct that on my own once I noticed it. I'm amazed and thankful that Island Solar is so respectful of my time and promptly took care of my issues. I fully expected to have to take time out of my schedule for the initial consiand appointment and then again on another day for the repairs. read more

Do not even bother calling this company. You are just bothering them. They do not want to work. They do not need your money. They do not care about you. Man (the owner) was very rude and condescending. Told me it's a Friday, so he'll send someone sometime next week, so just live without hot water till then! Fkn rude! There are much better companies out there that deserve your hard earned money! read more

Our solar water heater was not producing any hot water at all. We checked every possible thing we could think of and everything seemed to be working fine. Contacted Island Solar Service and Sean made time to come out, out of his already full schedule for the day. Sean determined that the controller was not working and the panels were leaking. Because our solar water heater is 20+ years old he suggested that replacing the whole system would be much more cost effective. Sean could not do the installation right away due to the fact that they were already booked through the month. However, Sean gave us some tips on how we could still temporarily get hot water out of our system. On the day of installation, Sean and his team was very professional and friendly. I highly recommend Island Solar for your solar water heater needs. read more

Sean and Charlie from Island Solar were great to work with. They replaced my old solar water heating system with a new one. Previously, we were unable to shower and wash dishes in the kitchen at the same time but after the replacement the hot water dilemma was resolved. We are very happy with the work and how professional the staff was. read more

My water hasn't been getting as hot as it should even though I turned up the temperature on the solar heater. I called Island Solar and two of their three technicians were off-island so I left a message with Charlie knowing he'd be busy covering everyone. He called me back within 20 minutes and talked me through making the necessary adjustments all over the phone! He was so incredibly helpful. While this may be a temporary fix for some reason, I'll definitely be calling Charlie again when I need any repairs or replacements. read more

We needed to replace our solar water heater and based on Yelp reviews I called Island Solar. Sean called me back right away and set up a time to look at our current one. He gave us a quote and we set up a future time for the install. We were also able to qualify for state tax and rebates so the price was much lower. Sean gave us a reminder call the day before they were scheduled to come, which we appreciated because we forgot to put it on our calendar! Once he and Charlie and the rest of the crew came it was total professionalism and outstanding work. There is a noticeable difference on how our water comes out now. I would definitely recommend Island Solar for any of there services. They are honest, fair, professional and do fantastic work! read more

Haven't had hot water in a year. Warm at the most. 2 other plumbers came out and couldn't find a problem. Island solar came out, determined my mixing valve was broken and was letting in too much cold water, no matter what temperature I had it set for. Replaced that valve and my anode rod (was old). HOT showers again! Thanks! read more

Island Solar Service - Broken valve (but not leaking) - Solar Installation Near Me - Honolulu, Hawaii

I found Island Solar Service via Yelp on Monday morning and called based on the high customer review ratings, and I am now a very satisfied customer. Just like other customer reviews, owner Peter provided friendly phone service and offered me a same day service appointment. Sean arrived on time and fixed the problem in 20 minutes for $100. Apparantly a power outage several days ago damaged the timer and electricity was not flowing into the water heater. He rewired the electricity directly into the heater and now I have hot water again. I'm not too worried about electricity cost since I have 54 PV panels on my roof. I had first called a Rotorooter call center on a Sunday afternoon since it offered 24/7 service. It gave me a 10pm service appointment which I thought was kind of odd time. Surely enough I got a call back at 8pm saying that the service time will be rescheduled to Monday 9am. A service guy showed up on time, gave me a lot of bull diagnoses (I don't think he knew that I have an engineering degree from Columbia University), and then quotes me a repair estimate of $2100. Maybe he had too much fun over the weekend and still not sober. This is what got me to research further on Yelp and the result is extremely great. Thank you so much Island Solar Service for your honest and professional work. God will bless you abundantly! read more

Island Solar Service - Solar Installation Near Me - Honolulu, Hawaii

I Inquired about having my hot water heater repaired. Spoke with Peter on the phone and he was polite and professional. Peter sent a technician to my home and the technician stated that we needed a new quad breaker. The technician quoted $500 to replace a quad breaker. I received a second quote from an electrician who determined that the breaker was fine and was able to determine the water heater was the issue. $500 to replace a quad breaker that doesn't need replacing during normal business hours seems like a scam to me. Not recommend. read more

1. December 30, 2022, Island Solar Service (ISS) installed a solar hot water panel & water heater at a cost of $8,122. After they left we had no hot water. Sean said their installation was OK, that the problem was with our house plumbing. He reiterated this many, many, many times. 2. December 31, 2022, called Sean again. Sean checked with his plumber then came by to check. He again insisted that it was not their fault and it was a plumbing issue. His plumber said it was likely our shower fixtures. 3. January 3, 2023, we had our shower fixtures replaced at a cost of $2,000. Our plumber didn't think that was the problem from the start. After replacements, still no hot water! 4. January 11, 2023, our plumber came to troubleshoot. After examining the installation and some thought,he said it was the mixing valve. They tested it and it was a defective mixing valve that ISS installed. He also said it looked used. For the first time since December 30 we had hot water--this troubleshooting plumbing work cost us $898.55! 5. January 12, 2023, spoke to Charlie at ISS. Charlie said that Sean didn't handle it properly because he didn't test the mixing valve which is what Charlie said he would have done. Later Peter accused us of making this up because Charlie wouldn't throw Sean under the bus. Oh yeah? Why would we make up something like that??? Much less even think of it!! 6. January 13, 2023, told Sean that we should not have to pay for the January 11 troubleshoot visit. They gave us wrong information on why we had no hot water. He accused us of trying to get free plumbing and would have nothing to do with us. If we had a problem with that, to call their front office (Peter). 7. January 13, 2023, spoke with Peter (owner). Our conversation didn't go anywhere. He just gave us a lot of irrelevant talk, fluff,poor gathering of thoughts. Lots of finger pointing. He accused us of removing their defective valve. It had to be removed because it didn't work! 8. Feb 7, got a call from the C&C inspector (Water Works Plumbing) because ISS turned us in for having problems (no valve). Inspector will need to check that one is installed. According to our plumber,inspectors typically do not look at these jobs. Charlie even said that inspectors rarely check solar work - ISS was simply being vengeful. Childish. 9. Since ISS turned us in for not having a mixing valve, we will need to put one in. More cost added for us because of their incompetence. 10. Feb 7,2023, we got the troubleshoot bill from our plumber which was $898. 11. It's bad enough that we had to pay to fix their defective work, but what made it worse is they turned us in to the city inspector which increases our cost even more! Childish and vengeful! 12. We felt that ISS's attitude was "So long sucker! You're on your own to take care of the problem we gave you!" They are totally unprofessional and have no concern for the customer. They have the worst customer service that we've ever experienced and will never use or recommend them! read more

I needed my solar water heater serviced, so I called Island Solar Service. They provide same-day service and promptly came out to my house and serviced my solar water heater which was not producing any hot water. Peter is the owner, and he is very personable and knowledgeable. They provide excellent service, and prices are reasonable. I will definitely call Peter again when I need further service on my solar water heater. read more

I called Island Solar Service to schedule a maintenance servicing of my solar water heating system, because I couldn't remember the last time it had ever been done. Everything worked fine but I knew the system was aging... the old bulky panels on the roof of my house were there for the past 30 years, and the wood that was used to brace them was rotting. Sean came out to do the service, looked at everything, and I brought up my concerns about the system needing updating soon. He suggested that if I were thinking about doing so, it would be good to do it this year while the Federal Tax Credits were still at the maximum 30%. We nixed the servicing of the old system, and he wrote up an estimate for a complete overhaul and replacement of the tank, panels, piping and wiring, and was able to schedule me in for the following week once I agreed to his proposal. Sean and his crew showed up on time as scheduled and worked hard for the next 4 hours in the hot sun, swapping everything out and getting my old wiring up to code. The crew was friendly, professional, and did an awesome job. The overhaul was quite an upgrade, and my mind is now at ease knowing I'm not sitting on a ticking time bomb. The Federal and State tax credits made my out of pocket expenses more than acceptable. They treated my home with respect while they went about doing their work and made sure to clean up everything and not leave anything behind. I'm very pleased with their work, and dealing with their guys was a pleasure. Island Solar Service had also installed the existing tank that was being swapped out, so it felt good to be able to give my business to a company that I can be confident has and will be around for a long time. read more

Solar power is the way to go in Hwy, there's no reason that they have solar panels, you can get a Tesla Roof just from the profits that you make from Tesla stock read more

I was completely impressed with the level of customer service and intelligence of these guys with the way they were able to troubleshoot the problem we had with our pool solar heating. In particular, Peter went above and beyond to make sure the technician arrived at our home right away with replacement parts for our system. They were not only technically skilled in figuring out and tackling the unique problem we had with our pool pump syncing with the solar heat for the pool and how we could get it working again, they were reliable and communicative. To top it off, this is a belated expression of thanks. They pulled through with an after hours repair just after Christmas and days before the New Year. And, our home is located in Makaha! Can you imagine the traffic they had to contend with? I know I thanked your technician in person and thanked you over the phone, Peter, but I wanted to let prospective customers looking for a good company know that you guys are truly the best. read more

I had to change solar Panel because it had a leak. Got to install one panel instead of two. Hot solar water system is good. Thanks to Charlie n his crew. If you need Solar Heater etc. Call /ask for Charlie n his team. Charlie is knowledgeable n anytime he kindly answers your questions. Always a concern on seniors. Mahalo Charlie @ Island Solar company read more

called for a service call because of hot water issue. Sean called back & we made an appt for next day. very knowledgeable person re: solar. he was able to relay it into simple terms so i could understand my issue. didn't just tell me what i wanted to hear so he could get in & out. he explained why i wasn't getting constant hot water after our solar water heater was recently replaced. he told me what needs to be done w/ possible future issues. he was looking at the long term. he also found another problem & fixed it. whenever we have another solar issue i will call Sean at Island Solar Service ! Thanks for the great work ! read more

Our solar water heater was in dire need of repair. Sean helped us get a new one including new solar water panels within less than a week and the best part is he helped us get the instant rebate from Hawaii Energy as our old solar water heater was close enough to 15 years old (the required amount for the rebate)! He worked hard to convince them to let us have it! Repairing the electric timer panel would have been too costly for such an old heater that it just didn't make sense. We couldn't believe we could get an all new system so quickly! We also qualify for tax rebates so our out of pocket expense will eventually be quite reasonable. Thank you sooo much Sean and Charlie for installing everything in record time and giving us the peace of mind of a much improved electrical panel that won't short circuit on us ever again. It was quite hazardous (had to turn it off) and now we are enjoying hot water even on a cloudy day as the new timer works! Very grateful! We highly recommend them! read more

The backing of my solar water panel is coming off. Since it's still under warranty I called the company that installed it to repair it. They want to charge me over $600 for 2 technicians for 3 hours. I had thought of doing it myself but since it's under warranty - why? Or I had the choice of replacing it at a cost of over $2k. If I were to replace it, I wanted an estimate on what it would cost and if it was the same I would use that company since I feel I'm being ripped off. So my call to Island Solar Service was answered by Peter. Peter answered all of my questions and offered a solution to me - that I should keep my money in my pocket and fix it myself. He even told me what material I should use and how to do it. There was never any pressure to sell his services. To say the least, I was very impressed by his customer service. If and when I need any solar servicing, Peter will be the first person I will call. Thank you, Peter! read more

One of my solar water heating panels on my roof was leaking. I bought my house with an existing solar water heater system installed and saw that it was installed by Island Solar Service 13 years ago so I called them up to see if they might be able to repair it. Spoke with Peter who was very helpful and said that one of his guys could come by the next day. Fantastic! Sean came over and took a look, the panel wasn't repairable but Sean explained to me since I was the new owner of the home that I qualify for the tax credits to get a new solar system installed for just a little more than the cost of one replacement panel, plus I would get a 10 year warranty on the system. I could tell the other panel was looking old and it would just be a matter of time before that one leaked too so it was a no-brainer to me. Sean and his team were back at my house a few days later. They removed the old system, installed the new system, and took the time to explain in detail how all the parts work. I could not be happier with the results. Our old system would be inconsistent with the water temperature but now our water temp is perfect and I have peace of mind. Thank you Peter, Sean, and the great team of guys at Island Solar Service. You guys are awesome! read more

I called Island Solar today to inquire about the on/off switches that automatically turn on and off the water heater. A company serviced my water heater a little while ago and lost a couple of my switches. When I called that company to ask about it, the wife of the owner adamantly denied that her husband would have lost or misplaced these. It wasn't like I fabricated the fact that he lost them but she wasn't budging. I had my solar heater installed years ago and did not recall what company installed it. I found out that Island Solar deals with the heater brand that I have so I contacted them and talked to Charley. He couldn't have been any nicer and said that he had the switches and would just give them to me. What stellar service! Thanks Charley! read more

My solar water system gave out and I went to Yelp to research Solar Water companies. Island Solar Service had an excellent ratings and were highly recommended. I called and spoke with the owner Peter. He immediately let me know it was his intention to review and repair my current system before thinking of spending money for a new system!! Supervisor Sean called and scheduled an appointment. He thoroughly explained the age of the system and the corrosion in the water tank and leaking solar plates. A week later, Sean, Charlie and three other workers installed a new system in my home. All of of them did an outstanding job. Sean and Charlie are both nzo particular and takes pride in the installation and final work product. At the end of the installation, Sean thoroughly explained the installation and operation of the solar heating system, the bill and tax credits. I would highly recommend Island Solar Services to my friends and family. They are a small local company with great work ethics and have a high standard for customer service. The price was amazingly affordable. Awesome work!!! Peter and Sean, thank you for an awesome experience. Claude's review read more

Called Charley and he came by to see what the problem was. It was worse than we thought. The 15 yr old water heater was gonna blow soon. He gave me all my options. I saw so many great reviews and decided to stay with island solar. My water heater did blow while I was waiting for my appointment. He walked me through the process to shut off the water to stop the flooding. He came to replace the water heater and did a great job that my dad is looking at island solar to replace the solar at his house. Thanks Charley!!! I appreciate all the work, the teaching, and the care to do a great job! Thanks so much! See you in 6 years for maintenance check! read more

The company was very responsive and prompt , coming when they said they would be there. They told me I needed new solar panels but didn't seem to know of any energy rebates that could be applied to the installation. Since the technician didn't do much except take a picture of the leak and turn off the water supply and pump to the panels , it is hard to assess their work. So the 4 star rating is based on promptness and reliability, in a day when so many businesses lack these qualities. Sorry, this was meant for 535 plumbing, not this company. I don't know how to remove this review.. read more

I spoke with Peter because I had an issue with my timer box not working. He gave me instructions on "fixing" the timer on my own. I was able to do it on my own. I had a question later in the evening so I emailed the company and first thing in the morning Sean gave me a call. I was so impressed as I've called other companies and never got a call back. This company has great customer service. Both Peter and Sean are very friendly and listened to this old lady. I will definitely keep them in mind and refer them to friends and relatives. read more

With the cooler, cloudy weather we've been experiencing lately, we noticed that there was a problem with our solar hor water system, not enough hot water. I ruled out the panels and breaker. The heating element seemed to be working but the output was only 110° at the highest. The mixing valve was frozen. I haven't had to touch it in a long time. I put in a call and was lucky. Charlie had just finished a job and was close by. He arrived soon after and quickly diagnosed the problem. The mixing valve had failed. It was adding too much cold water to the mix. Since we don't have any young kids, he suggested by-passing the cold water mix. It's a quicker, cheaper fix. He also suggested turning up the thermostat to about 125° instead of the factory preset of 120°. If the water gets too hot or the electric bill noticeably jumps, I can always turn it back down to 120°. They weren't the company who installed the system but I would not hesitate to call them again if needed. read more

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Would highly recommend Island Solar. Customer service was exceptional. Talked with Peter and he was honest and recommended to remove the 80 gallon solar water tank and put a 50 gallon regular water heater for only 2 people. Saved me. .Charlie was my installer. very good worker and cleaned up the area. The area looks so clean now without all of the piping from the solar water heater. read more

Island Solar Service - The new 50 gallon water heater that replaced the 80 gallon solar heater. - Solar Installation Near Me - Honolulu, Hawaii

Sean, Charlie,and crew were all exceptionally professional. They took care of the property as if it was their own. They were very thorough from start to finish. I initially called the office since mom's water heater had their sticker. Peter answered and was very personable and easy to talk to. We set up an appointment but somehow it wasn't communicated correctly to the crew. So after talking with Charlie and Sean, we got things worked out and I am very happy with the outcome. I would highly recommend them for you solar water heater replacement or repair. Thanks guys! read more

Sean came out within a couple days after talking to Peter and they came out to do a full service maintenance. Very professional and they definitely know what they're doing. I needed a thermal sensor replaced on the solar panel and they took care of that also, only charging for the part and not the additional labor due to the general service maintenance. These guys are honest and very competent, will definitely be contacting them again next time I need servicing on my water heater. read more

When we needed to replace our 21 year old system Sean was very helpful and always answered any questions I had. He explained everything and got us scheduled to do it in time for the tax rebate. On the day of the installation they were there on time and started working immediately. The crew was nice and made sure not to make a mess in the house since the roof access is through the second story. It was a large job and they finished it by the end of the day. I would definitely recommend Island Solar for new or existing systems. read more

I wholeheartedly recommend this company. I have had consistent problems with the guy (Mark, C2C) who installed my solar hot water system a year and a half ago and has not a clue about customer service. Sean and Charlie from ISS showed up the next day after I gave up on Mark and called ISS. They replaced the pump because it had failed due to incorrect settings by the other company, $575.00. In less than an hour, they were done, and I have had consistent hot water for the first time! I happily replaced the C2C sticker with Island Solar Service sticker! Awesome and friendly service! read more

Looking for solar services? Without a doubt, look no further than Island Solar Service. From the first phone call to the completion of the job, you will receive exceptional customer service. They will answer/return your calls promptly (becoming a rarity these days), investigate the problem and explain what needs to be done, (in terms that you can understand), provide you a quote on the spot (no runaround or waiting), arrive on time as promised and work efficiently. Prior to leaving your home, they will explain in detail what was performed to complete the project and more importantly, they want your assurance that you are satisfied with their work. Peter and Charley were beyond awesome! Inspected the situation the same day I called (even though they were pretty much booked for the day) and the job was completed the next day before noon! Peter is a compassionate individual and stressed that he didn't want any family to be inconvenienced by not having hot water available. I can go on and on, but please give them a call, they will not disappoint. I will continue to use their services and have already referred them to family and friends. They are the epitome of exceptional customer service. Island Solar Service is by far an honest, dependable and reputable company. read more

I had to find me a new solar water company after my last guy retired. Have used Island Solar for my solar hot water heater maintenance and repairs over the past year for two different hot water tanks. Peter is always helpful to problem solve, and patiently explains what is needed. Charley came over to service my hot water tanks both times, and step by step diagnosed the problem when I had no hot water, yet cold water, he found the blockage in the tank. Mahalo Charley! Would recommend Island Solar as they are knowledgeable, friendly, quick, honest, and professional. Will be calling you to do my ongoing maintenance, you're now my new "go to" solar water company. read more

Yo! My man Sean puts in some work. The install is complete and he's still coming by taking care of some things that I need (rental property so he kept the unit off to save me some money. Told me to call him to turn it back on. I'm not even on the island anymore and he's still putting in work). Sean took care of my HOA paperwork so that was super convenient. This company was the ONLY water solar company that gave me up front pricing for a maintenance service. Spoke to 3 other companies and they all wanted a dispatch fee and then the tech would give me a price of work to do. So no work, they still get paid to come out. Womp womp that's lame. I ended up getting a new unit. Straight forward price and Sean knew his stuff. Super willing and able to work around my other home renovations and made room in his schedule to take care of me right away. We had a delay due to another project so island solar was flexible. Great experience and I think I found my only solar water company to use. read more

Based on the positive feedback on Yelp, I contacted Island Solar when we stopped getting hot water. In the meantime, we had studied the printed manual (yes, we still have one) for the water heater and had pushed what we think is the reset button. Not being experienced with the equipment, we thought it would be best if we had a professional come do a service check. I then got Peter on the phone and he spent 15 minutes walking me through the process to see if our attempt to reset the heater was actually going to work. It was a totally interesting learning experience and resulted in us agreeing that it was working and we didn't need a service call. I'm posting because it is rare that you find a professional tradesman who is more concerned with helping you solve an issue versus just trying to boost his billing. If we have a future problem with our solar water heater system, I will not hesitate to call Peter at Island Solar immediately. read more