I replaced every window in my house. Install, product, punctuality was awesome? Matt Hedlund, was professional and thorough. I did have a really bad experience with Mike the salesman. We had a problem with my entry door with one of the new windows that was installed next to it. The trim out to tie in the 2 components was not aesthetically correct. Mike and I worked out a solution that was agreeable which included my buying a new entry door and frame. I got the single bore digital lock to install on the door and delivered it to the shop and notified everyone involved that it is the lock to bore the door for, weeks before the door was machined. I received the door with a double bore? I called Mike and he said "We are not doing one more thing for you". "Do you want everything for free?" Along with some other insults. He was defensive, didn't own the mistake, defiant, combative, abrasive and indignant. read more

Island Sash & Door replaced a shattered glass shower door for us,, came out measured, using lazer , helped pick out new door, made recommendations , replaced in a timely manner, very happy with all phases of the job. would highly recommend !! beautiful installation, perfect fit! read more

ANYONE NEEDING A DOOR OR WINDOW DO YOURSELF A FAVOR: do NOT order from here. Try Dunn Lumber or literally anyone else. The customer service is appalling. I called to order a door and two windows. Asked multiple times what the timeframe was cause the contractor was asking. Two weeks later I get a call from Kevin saying "oh, I was looking on my desk and I saw your order was sitting there." They had been waiting for a document and it took him two weeks to realize he didn't have it (though I had sent it within minutes of getting off the phone with him). He then laughed when I asked why he felt it was appropriate to just let an order sit for two weeks on his desk. So I asked if there was anything he could do (maybe call the manufacturer) to speed the process up since he just wasted two weeks when he KNEW my contractor was planning things around these doors and windows being delivered. Then once the products arrived he called 3-4 times while I was working so I couldn't answer. I asked my husband to call him to see what the emergency was. He had been calling asking for the delivery address and then laughed when my husband called to say "oh, nevermind, it was in the file." And then we move on to delivery. What a joke. They never call back and when they do, though the delivery address is literally less than a mile from them, they only offer two days a week and the guy in charge of that doesn't call back, so better hope you catch him when you call. And when we did finally get it scheduled, they said "oh, you need to have people there to help us unload" I have NEVER had a company tell me that. It seems like a HUGE liability on their part, if someone gets hurt helping them unload a French door, that's not great for their business. If you've gotten this far, do yourself a favor and literally order from anyone but this business. They clearly give exactly ZERO f*%#ks about customers and though they seem like the only game in town, you can order from DUNN or other retailers. ANYONE would be better than dealing with this. read more

I cannot say enough amazing things about this shop! I am a new homeowner trying to figure out maintenance on my own. I needed a double hung window pane fixed and I made a hot mess out of the deal; a simple fix far more complicated than it should of been. No one treated me with anything but absolute kindness and gave me so much grace. I will always return to this store. They made a massive positive impact on my current situation. So very thankful for them. read more

Very frustrating trying to even get a shower door quote from these guys. It took a few weeks to get them to come to San Juan Island and measure for two glass shower enclosures. We've now been waiting over 10 weeks just to get the quote. After several phone calls and promises of a response, still waiting. I'm moving on. Todd from Galena Glass returned our call promptly and provided a verbal quote. read more

My experience with Sheri and Chris has been really good. Both are very helpful and kind. I definitely recommend hiring Island Sash and Door.

Island dwellers beware! ISD is very willing to take your order for doors and windows but don't be surprised if they fail to follow up with the installation. No problem getting someone out to measure and take the order. Our large order of doors and windows arrived months later, but installation can't happen for another 6 months! The words from the company about installation, after delivering windows, "We can't help you." Think twice before spending that much money on a company that fails to complete the work. Unless you like the idea of having expensive windows leaning up against your home for months... If I were to do it again, I would go somewhere else. read more

A three day installation turned into a month due to over booking and having to come back to redo poor quality work. Company had to reorder material that was lost or used on other jobs. The windows were quality Milgard windows but the workmanship of the finish carpenters was substandard. The job was finally complete to our satisfaction when the problems were pointed out to a job site manager and he personally fixed the issues. read more

Amazing! Called and special ordered a glass piece to brace a fish tank. They got the measurements to the T! Unfortunately, I did not get the measurements correct when giving them (100% fully my own fault) These guys went above and beyond by recutting the piece, even though it was high chances of it breaking (which they communicated several times!) I'm delighted to say that after the second cut and some better measurements on my part, it fits like a glove! No sharp unfinished edges, which is VERY nice, clean crisp corners and absolutely even. I'll be back for some more custom cuts of glass! Some great craftsmanship coming out those doors! read more

We wanted to replace our front door last summer so we had ISD come out and measure and give us an estimate. We accepted and were told the delivery time would be 3 +/- months. Okay. Finally around November the installers showed up. We overheard one of them say to the other "I don't know nothing about this stuff, I'm a shower door guy". Their work was awful! Door was prepped for the wrong lock backset, I had to go out and buy some new hardware to secure the door. After I complained, the boss came out and said he'd take care of it. A few weeks later another installer showed up who actually knew what he was doing. It was determined that there was a manufacturing defect which required a rep to come and look at it. Another few weeks go by and the rep shows up and okays the replacement of a component. By now it's Christmas and the factory is closed for a couple of weeks. Finally the component shows up, but the Pandemic has shut everyone down. Finally things start to open up a bit, and the installers show up to fix things with NO MASKS, which I believe are required by law. They leave without filling all the nail holes they made from all the prior installation attempts. A few days later, the boss shows up with the putty stick, also with NO MASK. He was even complaining about the Chinese getting the whole world infected. All I wanted was a completed job, not a bunch of right wing conspiracy babble, and the fact that none of them wore masks during this pandemic is wholly unacceptable. read more

spent 8 months trying to get a window installed. one window, $4000. a bit pricey, but its a remote location. Put down 2000 deposit. didnt hear anything back for months, so sent an email asking for a status. The reply was, and I quote, "on what". mind you, the request was sent from an email that had all the info in it. Mike Linvell couldn't be bothered to simply scroll down to see the relevant info. When I responded, " seriously" he lost it. Told me I was being disrespectful, told me he couldn't remember all his customers off the top of his head. Said my window would not be ready till late fall and offered me a refund. I emailed the store manager Sheri Bosch asking her for clarification on such unacceptable behavior, all I got was "I'm sorry." No mentioning, sorry for what. I requested a refund, but wasted almost a year. I emailed the owner, but he never responded. Complete waste of time with employees that dont understand where their salary comes from. DONT DO BUSINESS WITH THESE PEOPLE. you will regret it. read more