Fantastic service from a small family owned travel business who knows a thing or two about travel…read more Highly recommend.

Mainline vacations is a smaller travel agency that boasts helping you plan a luxury vacation. Like…read moremost travel agencies, they also state that there are incentives and benefits they can give you by booking with them instead of booking directly with a large company. We made a large group reservation of 23 people through this company for a Royal Caribbean cruise for my fathers 50th birthday. I can honestly say that it was hands down the worst customer service I've ever received. Honestly if I could give them no stars I would. Yes my family had a lot of questions because it was the first cruise for many of them. But from the beginning we were greeted with attitude, condescension, and disdain. Jane (our travel agent) frequently mixed up paper work, sending information to the wrong houses and just throwing packets together with missing documents. Outside of calling to ask questions, which shouldn't be a problem, I never did anything annoying but I personally was always treated like a burden. My aunt and I wanted upgrades for our rooms since the prices had went down and Jane could not stress enough how annoyed she was by the process. And although we were very pleased with the upgrades, she failed to mention to us BEFOREHAND that it would mean losing the room credits we were given by Royal Caribbean, as well as being kicked out of our group reservation. Without this information, we obviously weren't able to make an informed decision and put my father in jeopardy of getting a room comp, which is the birthday gift we were all hoping for. But what really prompted me to write this review was that when I called to ask some clarifying questions a week before the cruise (I still hadn't found out where my room was for example, I didn't know where the itinerary for the cruise was, and all of my family were not eating together, though we explicitly asked that we could be) and get everything settled, before I could even begin to ask a question or state my concerns, the "manager" Craig, began to raise his voice at me. He was extremely aggressive and defensive, stating that the travel agent would not be "spending anymore time with this", that "Jane had bent over backwards for 'you people'" and finally...the best part...that "next time, you should call someone else because we don't want the business". He didn't listen to me and kept asking Jane, WHILE I WAS ON THE PHONE, questions, in an attempt to prove that I was wrong to call and complain at all. To be clear, I have no doubt in my mind that Craig is not a manager because his professionalism leaves much to be desired. This is my very first yelp review. That's how important this is to me. They have our money now, we are going on the cruise and we can't do anything to change the fact that we actually lost benefits versus gaining them with this travel agency. I just wanted to provide an informative review, especially since there are none for this company, to illuminate their business practices.

Nothing but positive feedback on Liadis Travel. Our agent, Frank, was very knowledgeable and…read morereturned all email questions right away. I had done a lot of research on my own and Frank was a great resource on hotel ideas and locations. All airfare was scheduled and flawless. All tours scheduled were easy to get to and exactly what we had hoped for. I'll be contacting Frank again when we schedule or next trip.

We agreed to work with Ronnie for our Greek travel. After one proposed Itinerary for Greece we…read moregave feedback including a request for accommodations that were less that $1000 a night. She responded and said she could not accommodate these requests. I would not even try to use Liadis Travel unless you have a very significant budget per day as the suggestions are limited to high dollar accommodation in several places.

I recently went on an Alaska Cruise on the Celebrity Solstice with Roma Travel. The day before the…read morecruise Air Canada cancelled our flight from PHL to Toronto where we would have then connected a flight to Vancouver to board our ship. I called Laura the owner of Roma Travel and she told me that she also just received the same text message and she would fix it and get back to me. Air Canada also texted me with a flight that would get us to Vancouver hours after the ship was to depart. After many hours of promised work; Laura fixed the whole groups flights and not one of the 30 plus people missed the ships departure. The cruise went without a hitch and I had a wonderful time. The only thing that could have made it better is if it didn't rain, which I know if Laura had the power she would have fixed that too. This was my third trip with Laura as I crossed off another Great adventure and plan many more.

Traveled on two magnificent trips to Italy with Roma Travel. One trip was in 2017 and the other in…read more2019. We traveled to different areas of the country. Hotels, meals, site seeing etc. included. The price is great for the package you receive. We stayed in 4-5 star hotels and ate at 4-5 star restaurants. My husband and I just booked a trip to Greece for 2019. Excellent experience!! I highly recommend Roma Travel. Ask for Laura when you call.

My husband and I recently worked with Joan Alexander from Compass Travel. We were having trouble…read morebooking something we wanted in St. Thomas. We contacted Compass and were completely booked within 24 hours. Joan really took the time to consult with us about our likes, dislikes and ultimate vacation ideal. She was so efficient with e-mails, texts and phone calls, always getting back to us quickly. We couldn't be happier with our experience!

I would Highly recommend anyone going "ALONE or with FAMILY" to go with Labaik Tours ... You will…read morenot be disappointed ... They go above and beyond to meet your needs ... I truly believe in " Quality over Quantity " and although many suggested Labaik Tours is not that well known, I should go with another well known company. However I am a person that is an experienced traveller who travels 400,000+ miles a year for work, I compared the packages and Labaik Tours was offering SAME if not BETTER for FAR LESS of a PRICE with meeting 5 STAR QUALITY standards !!! After our trip, some did not believe how I stayed in such 5 star hotel and did so much for so Less ... I came to find out - He is not doing this for $$$, infact he is a very successful business man whose passion is to take others to MECCA & MEDINAH so he ensures all guest are treated the same and quality is there without pocketing much profit. The Owner of Labaik Tours Mr Saeed , if you go with him You will NOT REGRET IT ... Best of luck in your trip :)

Assalaamo Alaikom, I…read moream sharing my experience with Labaik Tours for 2018 Hajj. Labaik Tours with the Brother Sayeed took a good care of us overall: From his smiling face, manners, nice words and efforts to make our stay comfortable. Hajj is journey that requires a lot of patience and forgiving from the morning until we go to bed. After all, it is a not a vacation but rather a sacrifice. Having said that, There are areas where Labaik Tours could do better to improve their service such as: leadership skills and communications. For leadership skills: They were about two days staying in Mina where we did not see brother Sayeed in case we needed somethings. Usually, he was with us in the tents until the 10th, but then, he was gone from the tent. For communications: Some of us purchase a SIM card from Labaik Tours to use in Hajj, however, at least one person that made a pre-payment that I know of did not receive the SIM card while in Mecca, because brother Sayeed did not have anymore! Again, Overall the experience was great and Labaik Tours took a good care of us. Finally I am writing my experience with the company and it is an obligation to be honest and list all the pros and cons for future brother and sisters to read! I recommend Labaik Tours! Assalamo Alaikom

My very first Cruise was amazing! My TA Wanda was amazing as well, we were gifted awesome cruising…read moreessentials! She was very informative, prepared, enthusiastic, and pure tee awesome! Was definitely an unforgettable trip#memories

Leading up to our travel to the Dominican Republic and Live Aqua the communication was good with…read moreconfirmations of itineraries and booking confirmations for special things that were supposed to occur for my wife's birthday with the travel agency - The Tropical Travelers. Upon arrival at the airport the private driver that was booked for us was hard to locate, but once located went smoothly. The company itself was not great as the driver on both our route to the resort and back drove very fast and our safety did not seem a priority. Upon check-in at the hotel after almost 48 hours of being awake from traveling we were met by the concierge and told they would check us in, great! Until we were offered a free couples massage after asking for our photo ID and credit card type and not being fully aware we agreed. This was a mistake. We just wanted to get to our room and settle into the hotel, but instead were swindled into a breakfast the next morning to meet the concierge again and be handed off to a timeshare presentation that took over 2-3 hours of our time. They were not super pushy, but did keep trying to offer more incentives and have the next supervisor come over with more deals when we just wanted to enjoy our vacation we paid for. Live Aqua itself is small and quiet but almost every room smells amazing. We had the Fuego ocean front which was nice, but the pool area is not private at all and almost a safety concern if you forget to lock your patio door as you can just hop over to the next room. The beach area is small and not private so locals came right up to us multiple times offering goods and services. We said no thank you and most kept their distance after that. There are not many pools on property and no hot tubs at all. The concierge did ask if we had feedback on the resort the next morning and we stated it would be nice if they had a door for the toilet area and he said yes multiple people have given that feedback and they were looking into it. Only to find out after visiting a couple's room we met that there were some of the same rooms with doors for the toilet area. How did the concierge not know this? We felt once again like we were not given the truth. According to our travel agent the hotel was made aware that it was my wife's birthday, except upon arrival they seemed surprised by this and only had some very small balloons in the room upon arrival and a small cake when I had asked for more to be done. Every time we met with some new staff member it seemed like no one communicated between the travel agent, concierge, butler, and supervisors as each person had to ask why are you here? What are you celebrating? On another occasion we had asked our butler if they could change out the bottles/type of alcohol in the room in our mini bar. We were not looking for top shelf, just a different kind and were told he could not do that. Then after speaking with another couple with the same butler they were able to accommodate their request. Once again we were not treated the same as others. We were supposed to have a Bali bed reserved for one day on the beach and a hydrotherapy session at the spa another day. Upon checking into the hotel these items were not mentioned at all and only after we did more research realized these items were already included in our room package, which our travel agent apparently did not know, although books this resort frequently? The Bali bed had no reservation sign or anyone even checking to make sure we weren't just using it un-reserved and there was supposed to be a bottle of wine and there was not. We had to even setup our own towels for shade and setup the tables as it was just all stacked up. Not a huge deal, just was hoping for something more romantic. Upon emailing these issues to the travel agent, she said she was speaking to the hotel to ensure our next few days went better, even stating she escalated it to management. There was the same small cake one other day (unsure who put it there or why) and only upon asking our butler to have some better decorations in the room was there something done by him that should have been done in the first place. We had high hopes for the food with our past experiences in the Caribbean, but found the food very bland. The options were ok, but lacking in flavor and some restaurants did not have many options. We did enjoy the Asian hibachi. The positives were time together away from the hustle and bustle of life, but we would not recommend using this travel agency again nor staying at Live Aqua. The travel agent did reply two times while we were still on property, but did not check back in to make sure our experience was improving and still has yet to follow up post trip to see how it went.

Jen and her team are amazing. They planned the exact trip I wanted to Playa del Carmen, including…read moreflights, private transportation, and hotel accommodations. I look forward to planning my next vacation with them!