Assalaamo Alaikom,
I am sharing my experience with Labaik Tours for 2018 Hajj.
Labaik Tours with the Brother Sayeed took a good care of us overall: From his smiling face, manners, nice words and efforts to make our stay comfortable. Hajj is journey that requires a lot of patience and forgiving from the morning until we go to bed. After all, it is a not a vacation but rather a sacrifice. Having said that, There are areas where Labaik Tours could do better to improve their service such as: leadership skills and communications.
For leadership skills:
They were about two days staying in Mina where we did not see brother Sayeed in case we needed somethings. Usually, he was with us in the tents until the 10th, but then, he was gone from the tent.
For communications:
Some of us purchase a SIM card from Labaik Tours to use in Hajj, however, at least one person that made a pre-payment that I know of did not receive the SIM card while in Mecca, because brother Sayeed did not have anymore!
Again, Overall the experience was great and Labaik Tours took a good care of us.
Finally I am writing my experience with the company and it is an obligation to be honest and list all the pros and cons for future brother and sisters to read!
I recommend Labaik Tours!
Assalamo Alaikom read more