Island Trauma Services (ITS) is a company that truly understands the importance of customer service and business integrity. I quickly discovered these qualities in this company when my wife's aunt passed away last June. Never in my wildest dreams did I believe I would be making a phone call to a company that would assist my family with a death cleanup. Luckily, the person on the other end of the line was Doug B., the owner of Island Trauma Services. One of Doug's many strengths is his sensitive and caring nature when dealing with people who just lost a loved one. This is a time when people are in shock and somewhat vulnerable with regards to the proper protocol and costs involved in these types of cleanups. Doug and his technicians were compassionate, professional and helped us to overcome a very tough time in our lives. Doug met us at the house the day I contacted him, and literally handled us with kid gloves to help us cope with a tough cleanup scene as well as the pain from our loss. He knew we were struggling and seemed more concerned with our well-being than trying to "close the deal!" He thoroughly explained his estimate for the cleanup and encouraged me to obtain more estimates from other companies. Obviously, my wife and I decided to hire ITS and could not have been happier with the service provided at the house and, more importantly, the compassionate and kind mannerisms of the people who dealt with us. Surprisingly, at the conclusion of the job, Doug informed me that the cleanup took less time than his original estimate stated and that he would be adjusting the bill. Not only did Doug stay true to his word about the bill, but he followed up with us for a few months after to see how we were faring. In this day and age, it is rare to find a company that is based on such old fashion principles - compassion, honesty, and quality service! read more

Island Trauma Services (ITS) is a company that truly understands the importance of customer service and business integrity. I quickly discovered these qualities in this company when my wife's aunt passed away last June. Never in my wildest dreams did I believe I would be making a phone call to a company that would assist my family with a death cleanup. Luckily, the person on the other end of the line was Doug B., the owner of Island Trauma Services. One of Doug's many strengths is his sensitive and caring nature when dealing with people who just lost a loved one. This is a time when people are in shock and somewhat vulnerable with regards to the proper protocol and costs involved in these types of cleanups. Doug and his technicians were compassionate, professional and helped us to overcome a very tough time in our lives. Doug met us at the house the day I contacted him, and literally handled us with kid gloves to help us cope with a tough cleanup scene as well as the pain from our loss. He knew we were struggling and seemed more concerned with our well-being than trying to "close the deal!" He thoroughly explained his estimate for the cleanup and encouraged me to obtain more estimates from other companies. Obviously, my wife and I decided to hire ITS and could not have been happier with the service provided at the house and, more importantly, the compassionate and kind mannerisms of the people who dealt with us. Surprisingly, at the conclusion of the job, Doug informed me that the cleanup took less time than his original estimate stated and that he would be adjusting the bill. Not only did Doug stay true to his word about the bill, but he followed up with us for a few months after to see how we were faring. In this day and age, it is rare to find a company that is based on such old fashion principles - compassion, honesty, and quality service! read more

Recently, we had a tragic event occur in a relative's home which left us in need for a trauma/biohazard cleaning service. After speaking with a few companies we decided to go with Island Trauma Services/Steri-Clean as we were very comfortable with the level of professionalism we received while initially estimating the cost of the mediation. The gentleman with whom we worked, Doug, was extremely sensitive and understanding in his handling of our situation. He was responsive and thorough in his communication with us throughout the process. I requested he provide me with pictures during mediation and he did so willingly. The pictures of the work they did were exactly as as is illustrated in their youtube video. This was an especially difficult situation as the family member's home was a great distance from ours. ITS dealt handled everything remotely and made this difficult situation much easier to deal with. They took great care in identifying and mitigating the contaminants and went above and beyond our expectations for what we felt was a fair price. This was especially important to us as our home insurance did not provide us with any assistance. I have never written so effusively in an online review, however after this experience I felt the need to leave an honest review for those who may find themselves in such a similar, traumatic situation. I highly recommend this company as we were treated with compassion, the quality of their work was thorough and their level of professionalism was astounding. read more

Island Trauma Services provided excellent, extremely professional, caring and compassionate service for my sister and I during a very difficult time. Our mother passed away in her home several weeks ago, and my sister and I were faced with cleaning things up as quickly as possible. We interviewed three different companies and decided on Island Trauma very quickly. We were so appreciative of how professional and informative Doug and Nils were when they came to look at the house, and give us an estimate. They showed up early the day of our appointment. They answered all of our questions, and provided us with information we didn't even think of or know to ask for. We have never gone through anything like this before, and Island Trauma made it a very easy decision for us to choose them to help us. They were able to complete the remediation and cleanup in one day, where other companies told us it would take 3-4 days. The day of the cleanup, their crew showed up early, and got to work right away. They were all kind, compassionate and hard working. They made what was an extremely stressful situation a lot easier for us to deal with. The cleanup was completed at the exact time they promised, and everything went as we had hoped. I cannot say enough about what a wonderful job they did. I would not hesitate to use them again and I give them the highest recommendation. read more

It was a stroke of luck that my family was put into contact with Doug Baruchin and his team at ITS, but it was a choice made quickly after speaking with Doug. We were faced with a hoarding situation which was further complicated by all of us living in different places - me all the way in California. Doug was sensitive, caring and compassionate and above all extremely flexible and understanding of the situation. He and his team went above and beyond to ensure that my Aunt would have a safe home to return to. From the initial estimate through completion of the job they were thorough, professional, knowledgeable and informative. It was clear that they had handled this kind of situation before. They were attentive to the needs of my family and sensitive to the task. They made an extremely difficult situation almost enjoyable - like we were all family just helping to clean out a loved ones home. There was no judgement or negativity at all. Just a clear focus of the task at hand and a determination to complete it. The teams integrity and honesty were unsurpassable. My family and I are forever grateful. 5 stars does not even come close to the level of service we received, more like a 100!!!! read more

Island Trauma Services is professional, prompt and very caring. They make the entire process for you very comfortable and easy. Dough the owner is very nice, professional and prompt. He came out almost immediately to give me a quote and was also available to provide the services at the date I needed. The pricing is very competitive and they do a great job. A written quote was provided within few hours of visiting the premises. On the day of the services they arrived promptly on time with all the supplies that they had discussed. Since the apartment was in the building, they were very courteous and respectful towards the building, its management and the other tenants. They did the job in a very professional way and in the time they had allotted. They were very courteous to me. Also very careful and finished the job in compliance with all the regulations. I was really happy with what they did and would not hesitate to call back in case i need their services again. I highly recommend Doug and his team if you want to get a hassle free and professional team. Thank you for all your efforts Doug and his team. read more

I am a Program Director of a shelter housing children and families. I was faced with a time sensitive task that required patience and sensitivity. Several other cleaning services were called before (thankfully) receiving a response from Doug. From the first point of contact, Doug proved not only to be professional, he was also kind and very trustworthy. Dougs team of professionals not only arrived on time, they were prepared and focused on the job at hand. Doug was so friendly to me and the staff, I truly felt as if I'd known him for years. The ITS team is a group of kind hearted individuals who take pride in their work, and it is reflected in how they communicate with the public. I am more than grateful for finding such a wonderful team of compassionate people. ITS has a special place in my professional rolodex. read more

Doug and his team helped us clean up our new apartment. Why did we need industrial cleaning? Because the woman who lived her before us (for 20 years) was a chain smoker and the cigarette smell was oozing out of the walls. I spoke with Doug several times before booking the job and he was always helpful. Never pushy or speaking out of self-interest, he really had our best interests at heart. He guided us toward the right cleaning solution for our needs and suggested we follow up with a painter and an oil-based primer because of the specifics of our situation. The work was done quickly and efficiently, and they were easy to work with--even when I had to reschedule on them last minute. Thanks for making our home feel more like home. read more

I cannot say enough about Doug and the fine people at Island Trauma Services. I recently experienced a situation in which the entire first floor of my home was damaged and flooded. Doug and his team came in to do the mold remediation and clean out. From the very first moment, I was put at ease as Doug explained what would happen and what I could expect. His team exceeded every expectation my wife and I had. They were caring, compassionate, and knowledgable. Doug and his team showed tremendous care when handling my family's belongings. In short, their knowledge and experience, their compassion and empathy, made going through this type of situation so much easier on me and my family. Highly recommend!!! read more

There are not enough positive adjectives that exist to describe just how FABULOUS Island Trauma Services truly is. From the time I met Doug, I could just tell this would be the right company to hire. Not only are they compassionate and easy to talk to, but highly communicative and helpful as well. I was dealing with a hoarding situation that was very sensitive, and Andrew with his crew did an amazing job. Andrew was in constant contact keeping me updated every step of the way. He was calming, honest and explained everything step by step. I cannot recommend this company highly enough. read more

I needed help with the clean-up after the unattended death of a family member. Difficult time and something I haven't dealt with before. I quickly realized there are a lot of companies taking advantage of people who are going through similar things. ITS isn't one of them. They were great. Scott walked me through everything, met me in person to give a quote, coordinated his crew to align with my visit out of state, and helped me the entire way. Fair price and excellent work. I could not recommend these guys enough. They saved me a lot of headaches during a difficult time. read more

The work Doug & ITS did in my Dad's apartment helped me feel more at ease and has made my transition in this time of grief and loss very manageable. Without that remediation, I would have the burden of replaying my father's last moments over and over visually. I am grateful for the team's attention to detail and for their overall compassion. Plus, they're just extremely professional, thorough and friendly. read more