What was meant to be an exciting day -- finally returning my rental and purchasing my own vehicle…read moreafter a car accident left me without one -- quickly turned into a maddening, infuriating experience at the Port Jefferson Enterprise. The moment I stepped inside, I was hit with an overwhelming stench of cat feces and litter. The office was filthy and unprofessional, Especially the Manager Filomena Innocente-- not at all what you'd expect from a national company. It immediately set the tone for what would become a nightmare interaction. Instead of a quick, routine return, I was blindsided by ridiculous claims of "significant damage" to a car that had normal wear and tear when I picked it up and when I dropped it off. It was obvious they were trying to use my no-fault insurance claim as an excuse to squeeze money out of my policy -- a total scam. I've been through enough after my accident, and this was the last thing I needed. Pictures will be posted of the significant damage. To make matters worse, I received no confirmation email, no explanation, and no accountability from the staff. Every attempt to get clarity was met with rudeness, defensiveness, and complete lack of professionalism. When asking a question I was met with an attitude. "For the fifteenth time! ..." I am not a trained car rental professional. I've rented with Enterprise at the Smithtown location and returned in Port Jefferson due to the location of my new vehicle. Port Jefferson's way of conducting business is beyond unacceptable as proven by many other recent reviews. The staff, the facility, and their business practices are all a disgrace to the Enterprise name. Corporate seriously needs to investigate this branch -- it's giving the entire company a bad name.

Many cars are dirty and dented. Had to take cars back a few times for one thing or another…read more Staff is hit or miss. It's local so we try to give local businesses our business. The staff will try to make things right, but I feel they need to ensure cars are clean, not dented or scratched and improve inventory.

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

I booked a ride through Doug's last minute when on a weekend girls' trip in Greenport. We noticed…read morethe availability of Ubers was fairly unpredictable and wanted to ensure we'd have a ride to a winery the following day. I put in a request on the website and coordinated with Doug via email. It was very reasonably priced and Doug was super accommodating! We had a great driver - shout out to Jodie! - who was professional, kind, and punctual. I had tried to contact several other North Fork based transportation and taxi companies and they either never got back to me or quoted something astronomical! PLEASE give your business to Doug's - you won't regret it!

Doug came and picked me up in New York after my office Christmas party. He was there right on time…read moreand didn't complain when he had to wait a little while for me. The price was right, the car was clean and he was a good driver. When he dropped me off he made sure to wait until I got into the house. Very nice guy and I recommend him.

Do not go to South Shore auto collision. My car was recently involved in an accident where several…read morepieces had to be replaced. I specifically asked them to put on Toyota brand parts, paid for them. Yet to my surprise, they did most of the job with aftermarket parts. I only know this because I took my car to get a regular check up at my local Toyota dealer, and they informed me that the parts were in fact, not Toyota that were replaced. Not to mention, there was a huge fiasco with an employee leaving that was working on my car, which significantly increased the time it took to fix the car. Two weeks turned into four weeks, every code under the books is popping up, and I need to get my car fixed at Toyota now.

They are the very best, Christine and Vinnie are wonderful the other mechanics and ppl, that do…read moreyour auto treat it as it's there own, I'm so happy that I met them in my lifetime. There all hard working people. They go above and beyond. Thanks again Sue