I had a great experience with HighStar Limo services. The communication was flawless and easy via…read moretext which I loved. They always answered quickly and thoroughly. After I confirmed my ride details via text, they emailed me a link to pay which was easy. They gave me my ride info the day before my scheduled pickup. My driver was 5 minutes early and the ride to LGA was flawless. I'd definitely use them again.

They did not show up on my wife's special day! - No call…read morefrom the driver. - No call from the office. Not even a we will make it up to you offer. So disappointed. I will never call them again.

We used Precision NY Chauffeur Service for our family vacation to NYC, and they were absolutely…read moreoutstanding from start to finish. They handled our pickup from LGA to our Midtown hotel and later our return trip back to the airport, and both rides were flawless. This was truly 5-star service and one part of the trip I didn't have to worry about at all. The vehicles were clean and comfortable, communication was clear, and everything ran exactly on time. It was worth every penny compared to mass transit or other ride services. What really set them apart was their customer service. When we were dropped off at the airport, my son accidentally left his phone in the car. Umar went out of his way to drive all the way back around and personally return the phone to us--no hesitation, no attitude, just genuine care and professionalism. I can't recommend Precision NY Chauffeur Service enough. If you want reliable, stress-free transportation in NYC, this is the company to use.

I just wanted to respond to the comments made by the owner Muhammad W. First of all, I do…read moreappreciate his polite response. I just want to make sure that I'm clear about the failed "Lowest Price Guarantee". After making two separate efforts to clarify why Precision's price quote was so high and why the Lowest Price Guarantee wasn't being honored, I went with another company. And, I'm really happy that I did. The company that earned my business, was not only comparable, but, in my opinion even superior. Muhammad's response appears to indicate that the companies that gave me price quotes were somehow inferior. Precision has been in business 18 years, and the company I went with has been in business longer. Precision's price quote was much higher than the competition and was for a Cadillac or Volvo sedan, not the beautiful new black SUV that picked up my girlfriend. Lastly, the professional chauffer that was our driver, was impeccably dressed in a black suit and tie. Our driver had over 30 years experience as a licensed, professional chauffer. This gentleman even showed up 25 minutes early! What an incredible experience! Muhammad, I truly appreciate your response and your generous offer. The purpose of this updated review was to clarify that the company that we went with, was not inferior in any way. For some reason, you referenced Uber or a taxi service in your response. I hired a superior, licensed, insured and incredibly professional competitor. Price was certainly not the only deciding factor. I'm hopeful, that this could be a learning opportunity for you and you organization in regards to your " Lowest Price Guarantee". Thank you again.

What a HUGE mistake I made by using this "company". I'm not even 100% sure it is a legit company…read more Background: way back in February, we reserved a 2022 Mercedes to take our son and his girlfriend to a concert in the city. VERY well in advance. Pickup was supposed to be 6pm and drop off was going to be 2am. The concert began at 8pm. So they wanted to get there will in advance. The day came (a few weeks ago) and 6pm came... And nothing.. 6:15pm and no one. Now I'm at work and the calls begin to come in frantically. My wife called the owner and he said he had no record of the trip and hung up on her. Then after I texted him, he said the driver had an emergency and another driver is on his way and they will get there in plenty of time. So now he already flat out lied from the get go. I finally get home from work at 7pm and my son and girlfriend are still there. Knowing traffic in the city, this isn't looking good. I text him at 7:15pm and I receive absolutely no answer. Now I'm thinking that I'm going to have to drive these kids into the city and bring them home. At 7:30, a beat up, filthy Suburban pulls up. It's not the driver's fault, so I just firmly ask that he is going to wait for them and bring them home. My son said the inside was not clean. The outside was disgusting, being VERY dirty and obviously in multiple accidents. Somehow I paid for a 2022 Mercedes and would up with a banged up, beat up 2015 (at best) Suburban. Needless to say, they were late for the concert. I paid for 6pm -2am. They got picked up at 7:30pm and was home at 12:45am. No refund. No apology. Nothing. Avoid this service at all costs. You've been warned in advance. He flat out scammed me (and others from the reviews that I have read). Very disappointing for a night my son and his girlfriend have been looking forward to for quite awhile.

This company took my money. Would only accept cash. And then spent it before they did the job. I…read moreneeded to cancel the trip. Did so in plenty of time for service to book another party. Anthony Milhouse promised a refund but had already spent my money. Have not heard from him. They took down their account on thumbtack Hes no longer on LinkedIn. Do not trust this company. Do not send cash. Credit card or debit card only

Errol is amazing! Punctual and professional, and will be gladly booking with him for future trips…read moreto NYC

I've been using this company for several years now. Being from Hawaii, we don't bother renting a…read morecar, just use ELuxury Transport. Errol provides top notch service. He is very courteous, punctual (usually early), responsive, well dressed and professional. He currently uses a full size Cadillac Escalade, black of course. I highly recommend him.

We travel alot (or at least we did before the virus) and we were looking for a new reliable airport…read morelimo service, as our old service had became very unreliable. For this trip we also had a 6ft snowboard bag to transport to the airport. I found this Imperial Limo service on Google search, after passing over a few pages of companies that wanted me to book on-line. I hate that. needed to speak to a human being. The person I dealt with on the phone answered on my first try, was very professional, the procedure (emailed confirmations and 15 minute early arrival at my house and a text when they arrive) was also very professional, and they remembered on both legs of the trip to use a large SUV that accommodated our snowboard bag + 3 suitcases. (We've had other services show up with the wrong car - when we had specified about needing a big car for the snowboard bag - and we have to make a flight!) Our return flight was re-directed to EWR from LGA and the time was changed. No small thing, but the driver was there at EWR when we arrived and he was wearing a suit! The car was clean and he knew where he was going. And he was a super-nice guy. So we will be using them from now on. Totally recommend.

Rip off I was going to use them for my daughter's prom but I changed my mind. If you are looking to…read morebe scammed. Jack was who I spoke with. He is very greedy and unprofessional. I booked them after 9Pm Everything was finalized after 11:PM. I canceled the next day at 9:00am The next morning but Jack refused to cancel the order. instead of him understanding that his services was no longer needed for the 15 min ride at $335 pick up and $335 for drop off. $335 each way. It didn't make sense the location was so close to my home the price was not worth it. If there's no traffic it could take 20 mins total for close to $700. he refused to cancel and he became rude, he was eager to say he was still going to charge the credit card. since I booked it at night there was never a 24hr window but I canceled in the morning. The services was going to be for the evening. 6pm drop off and 11pm pick up. There was not a no call no show but he was saying he would use that to get paid if I try to dispute it. He is professional when getting your money but if you change your mind he will go out of his way to be rude. He made my daughters prom so stressful. Greedy company book elsewhere. This was Friday 6/2/2022 booked Saturday canceled 6/3/22 Monday 6/6/22 jack posted payment to the credit card. Just greedy

I booked an early morning ride to the airport and they didn't send a driver. Pretty core to their…read morejob!

Long record of good service, clean cars, and nice drivers. Very reliable for airport service and…read moreearly morning rides to work.

They sent the quote quickly and provided an excellent service. Jinder por driver patiently waited…read morefor us to exit the airport terminal and was juste in time. I recommend their service and will use them again.

We have now used this service multiple times and they have been consistently excellent. The cars…read moreare great and clean and the drivers are friendly and drive safely through NY traffic. Highly recommend

Malik the driver ruined their review plain and simple. Had he maintained a professional attitude…read moreand actually showed up on time instead of 10 minutes late for our transport to the airport, things may have been different. I also did not appreciate the fact that they overcharged me by $10.00. Use someone else... precisioncarsny.com was much better.