They steal from you. Fuck up your retainers on purpose so you're stuck paying $6k for absolutely…read morenothing. They are unprofessional disgusting, slow, useless individuals who only set to take from you rather than fix your problem. If I could give 0 stars I would. Don't waste your money.

Let me first say that customer service here at this location sucks!…read moreI called to let them know I was running 30 mins late she said very rudely If I can't make it in 15 mins it's going to be cancel who says that to a patient in that manner So horrible and poor communication. Then when I went on the app to make another appointment it's confirm through the app but later it was cancel Nataly arias from diamond braces I am one to always be on time rain snow you name it and the fact that they would not allow my son to be seen even thou I called ahead of time customer was the most horrible experience The last person to tighten my son braces at diamond braces was very much harsh it's like they rush to get you in and out of this place.am so upset at time point so upset

My son had a scan done here on Friday 10/3 in the afternoon. We arrived a bit late around 20 mins…read morebut didn't wait long to be seen. This location is very clean and nice they even have a water fountain. The staff here is so nice and friendly as well. Def recommend

Worst place, don't ever go here!! They wanna charge the insurance and also make you pay out of…read morepocket!! This is considered DOUBLE DIPPING!! Can't want for my treatment to be over so I can file a complaint with the better business bureau.

The manager in this location Enyelina is the most unprofessional employee in this location who told…read morethe rest of the employees to lie to me and say that I have already finished with my treatment. kept my Invisalign trays 14-28 and assisted that I would have to pay an additional $500 when 14-28 belongs to my treatment plan. Everyone in the office continued with the same story but when I spoke to the dentist who have been assisting me with my treatment mentioned I was not done and that I had 14-28 left at the office. I have no trays since April of 2023. We are now in 10/26/23 and my teeth have shifted completely because of this employee. I would have to take this into legal actions because all the money invested in this treatment was a waste of time when now I have to start over. she insisted I had a balance but I made a payment twice in April the same day I spoke to her and she continued to lie and say I have no more trays with my treatment and I would have to do a refinement appointment to get more trays ordered. I called the hotline number since April and have spoke to Kimberly, have not received a calll from the owner but he will hear from my lawyer along with enyelina. I would need the full refund at this point since this employee held my treatment

From the owner: Diamond Braces provides world-class braces & Invisalign, right here in your neighborhood! Our…read morefriendly orthodontists create beautiful, healthy smiles for kids, teens, & adults, all for 30% below the national average. With over 20 years of experience, we've helped over 100,000 people achieve their dream smiles. Plus, our orthodontists are ranked in the top 1% of Invisalign providers for experience and skill. At Diamond Braces, we believe industry-leading orthodontic care should be affordable and accessible: we accept all insurance plans, and offer family discounts and monthly payment plans with $0 down. A great smile gives you the gift of lifelong health and confidence: book a complimentary consultation today.

I rarely leave negative reviews, but I feel other patients should be aware of our experience. My…read moresister paid $1,000 in cash to an employee at National Dental for a dental procedure. She was never given a receipt. Later, we learned she wasn't even eligible for that procedure because of the condition of her mouth. The employee eventually admitted through text messages that she accepted the money and even stated she would return it. She never did. We met with the office manager/treatment plan coordinator, Yesenia, in person and showed her the text messages. She was compassionate, listened to everything we had to say, and told us she would look into the matter and get back to us. Unfortunately, after that meeting, our emails and phone calls went unanswered. Despite being told we would receive an update, we never heard back. At this point, we've had no choice but to file a small claims case in an effort to recover my sister's money. What disappointed us most wasn't just what happened with the former employee; it was the lack of communication and follow-through from the office after they were made aware of the situation. I hope no one else has to go through a similar experience.

I will not recommend National Dental clinic Bronx NY for any dental work. I came for cleaning that…read morewent ok and they said I have cavities which no dentist told me in my life before. Since that treatment I am suffering.

I do not recommend this place. I've been a patient here for nearly two years and overall had a bad…read moreexperience. Bad filling placement led to now having to need a root canal. Taking my business elsewhere. Be wary of this place

I don't even know where to start with this place. First the waiting time is horrendous. You make an…read moreappointment you have to wait over an hour to wait for the dentist. Then they finally call you and the dentist has like black teeth of some sort. . How is a person supposed to take a dentist serious with bad teeth? That's like taking weight lost advice from a fat person or asking a blind person for fashion advice..‍

Came here with an appt for a consultation for my son. Staff here is fantastic and friendly…read more Everyone on site was super nice to both my son and i and very informative. Making an appt was easy and they remind you of it for sure with calls and texts with the date, time and address. The dentist was very thorough and informative of the process and what to expect. I only wish it was a little more clean/modernized in the office. Otherwise, no complaints.

Had a wonderful experience at Perfect Smiles! Ms. Claudia was amazing and really helped me out. She…read moremade me feel comfortable and taken care of the whole time. I left with a smile -- literally and figuratively. Highly recommend!

Front receptionists are very dismissive with patients. Stood on line for almost 30 mins waiting to…read morebe checked in. During the whole time I kept trying to ask the receptionist to pass me the signing sheet which they eventually realized it wasn't on the counter. Not to mention I was the ONLY ONE ON LINE! I then waited patiently for 2 1/2 hours to be called by the doctor. One of the doctor's assistant who noticed I was waiting too long approached me and asked who I was waiting for. When I gave them my doctor's name I was informed he had just left for the day. Unfortunately, I wasn't seen because the front staff forgot to give the doctor my chart... I decided to give them another opportunity but had the same negative experience. If you want to have your blood pressure elevated before and after seeing the dentist then this is your spot. Even though Dr.Alex and his assistants are friendly, they really need better supportive staff at the front desk ASAP!

Dr. Ivonne Alvarez is the best, she is gentle and a perfectionist. I've been seeing her for about…read more3-4 years, and I am completely delighted. I hope to continue to see her as I am in the predicament of chosen a new Insurance. I highly recommend her. Cathy Brown

My family and I are patients at their Highland Mills office in Orange county. Dr. Jesus Alvarez is…read morevery caring and the ultimate professional. Dr. Ivonne Alvarez takes care of my children and they like her very much as well. Their office administrator, Betsy, is super friendy and will make all the calls you need. I have had several and complicated dental procedures done by Dr. Jesus Alvarez and have been extremely pleased. Dr. Jesus Alvarez is fair, reasonable and compassionate. He is honest and upfront with you. No surprises or letdowns with him. If you're looking for an excellent dentist, search no further and pay Alvarez Dental a visit.

The dentist doctor don't make you look your best when they fit you with upper denture and…read morelower.They only in it for the money. I won't recommend no one there. They need to do better by taking a survey.

I have been regularly going to this clinic for three months - multiple extractions. So I assume I…read morecan estimate it more realistically than a person after a random good/not so good visit. The overall attitude of the staff is positive. In early spring it was disaster at check-in. One had to wait in the line for more than 40 minutes , and then the same time to be called to the doctor. My special thanks to the registerer Nancy, who in one of such days came up to each person in the line, asked what reason they were for; whether they were new or regular patients, etc. - and she managed to organize the line moving much quicker! But once there was a trainee girl at check-in, and due to her incompetence I was waiting for three hours between my arrival to the office (including time in the line) and being called for the scheduled extraction. I had 5 extractions. My complicated anatomy made extractions challenging even for highly professional dental surgeons. I was assigned to various residents. They all tried their best. But with different results. What surprised me, the follow-up check was provide not by doctors who made extractions. So, none of those 5 doctors saw result of their work. IMHO, such policy of the hospital is not appreciable. Even not for me as a patient but for resident doctors. More things that are hard for me to understand: - Dental Appointment Papers, and so text message reminders stated that I'm scheduled to have appointment with MD Brown, Mark (3 times), MD Onyejiuwa, Andrew and MD Chern-Kelk, Denny. Through 3 month, 5 extractions and 5 follow-ups I saw none of them. Never! I still am not sure there is a person responsible for the final result of my treatment. To be honest, during an extraction, a resident doctor informed me that my tooth broke, a part of bone left inside, and it was very dangerous to proceed as it was too close to the sinus, and proceeding could cause dangerous complications; so she told me it would be safer to leave the part of the bone inside the jaw (sorry for my not professional description). But that time I was lucky - an experienced doctor was passing by! He took the instrument and easily (?) removed that piece! He showed me it. I saw the piece but was unable to see the face of the doctor. All I remember, I heard a male voice. Thank you, my unknown safer! Though why experienced doctors didn't supervise residents during at least such complicated extractions as mine (all!) is a riddle for me. After all, I would strongly recommend the dentist (resident in my case) FERANMI BALOGUN! The best experience of mine. (A life hack for choosing a dentist: ask them if they play any musical instrument! Musicians usually have well developed, 'obedient' fingers, and moreover, pianists' arms are strong! FERANMI BALOGUN is one of them - I had a chance to ask her!) ) Sure, I would like to thank nurses/assistants for their job. My special thanks to a male one - sorry, don't know his name. I think they also should introduce themselves and/or wear badges. A couple of general remarks. Waiting room. First-coming patients are frustrated what direction to go when they're called. Is it hard to add two big visible marks with ARROWS above the check-in windows 'GENERAL DENTRISTY' and 'ORAL SURGERY'? There is a plate informing eating and using phones are forbidden. But it's so tiny and invisible behind the crowd in the line. I can understand people who are waiting for long in the line and use the time speaking on the phone. But I can also understand people who are waiting for long in the line and get a headache from the constant loud noise! Calling for lucky patients who are being waited for by their doctors. Calling them by just a human (Nurse/Assistant) is not so modern in a new millennium. But calling names through an ancient rustling loudspeaker... If it used to cause my headache within some hours of waiting, I can only imaging how it influences registers sitting in such environment for the working day! Long short. The doctor, who extracted the last piece of my tooth; FERANMI BALOGUN; the assistant who was holding my had during two extractions, both super complicated, thus giving me not only physical but also moral support; registerer Nancy, other polite and friendly registerers.... if not them, I would give a much lower mark to this practice.

WARNING: This dental office is actively committing Medicaid fraud and engaging in seriously…read moreunethical business practices. Someone came into this dental office impersonating my sister and somehow obtained access to her insurance information. That individual received dental services and X-rays using my sister's Medicaid insurance. We discovered this when my sister attempted to seek care at a dental office in Manhattan and was informed that she had already received the same services at another facility. This was false. During a recorded three-way phone call between an insurance representative and an employee of this dental office, the office violated HIPAA and knowingly admitted they had the wrong patient on file. When we went in person to obtain copies of "her" medical records, the office demanded identification to release the information. For clarity: this is not standard practice. At most medical offices statewide, patients can access records using identifying information such as name and date of birth; requiring a photocopy of an ID is uncommon and not mandatory. At the time, there was an active Medicaid appeal pending for wrongful billing and services rendered without prior authorization. During this process, the office photocopied my sister's ID without her consent and used it to submit "proof" to Medicaid to justify fraudulent billing. We were told this was "office policy." Taking and storing a copy of someone's government ID without consent, especially after admitting the patient was misidentified, is both a HIPAA violation and fraud. Additionally, after my sister received new X-rays from a different dental office, that provider confirmed the X-rays supplied by this office do not belong to her. Her dental condition is not even remotely consistent with the records they submitted. A police report has been filed to document the fraud. Despite this, the dental office is now amending medical records, which is illegal, particularly in the context of an active investigation. You unlawfully obtained and retained a copy of my sister's ID, and you believed this would protect you. Instead, it has further implicated your office. Altering records, stealing patient information, and billing Medicaid under false pretenses are crimes. We are actively pursuing every available avenue to report this conduct to the Department of Health, the State Dental Board, Medicaid, and all appropriate regulatory authorities. Good Luck and Well Wishes, you guys fucked up royally.

The staff was extremely professional and helpful. The experience was satisfactory .There are no…read morecomplaints from myself.