Josh provided fair pricing, and provided excellent service. My shower looks new again. Josh also…read moreprovided great tips on products to maintain appearance.

We are 100% satisfied with the re-grouting and cleaning Josh did in our walk-in shower. It looks…read morebrand new! Communication and response time was great and his price was reasonable. Josh arrived on time and put in a full day to complete the job as promised. We have another bathroom that needs a little work and will definitely hire Josh again.

We had an outstanding experience with Sir Grout Chicago, and I can't recommend them highly enough!…read moreFrom the very beginning, Julian was fantastic to work with. He came to our home, provided a detailed quote, and took the time to explain the Sir Grout process. His knowledge gave us complete confidence in moving forward. Jonathan G. completed the work, and he was absolutely exceptional. He arrived on time, reviewed the work order with me, and clearly explained what he would be doing. He was courteous, professional, and respectful of our home throughout the entire process. Jonathan repaired the caulking and grout in our shower, bathroom floor, and around our double sinks, and the results are amazing. Everything looks like new! He completed the work within the timeframe he promised, thoroughly cleaned the work area before leaving, and paid close attention to every detail. I was genuinely overjoyed with both the quality of the work and the entire customer experience. Julian and Jonathan make an outstanding team, and their commitment to customer service and craftsmanship is evident. I wouldn't use anyone else and highly recommend Sir Grout Chicago to anyone looking to restore their tile and grout. You won't be disappointed!

Update: The team followed up with us after the service and adjusted the price based on the work…read moredone. We appreciated the customer service and response. The scope of work was poorly assessed from the start. A FaceTime call was used to provide the initial quote-- an approach I would not recommend for this type of work. Once on-site, it became clear that not all of the quoted services were necessary, yet Sir Grout refused to adjust the price, insisting we were bound to the original agreement regardless. Most reputable companies would reassess the work order upon arrival and charge fairly for what was actually completed. We ended up paying for work we did not need. Disappointing experience, and I will not be using Sir Grout again or recommending them.

Sonny came in in December and steamed the grout and caulking in my shower and also buffed my marble…read morecountertop. He's super nice, has a great eye for detail and I've recommended him to all my friends. I originally called him because I'd had a bathroom renovation by some terrible workers and within three months the caulking was breaking off and the grout was impossible to clean. Sonny recaulked and gave me some great advice for keeping it clean. He's also very reasonably priced. I definitely recommend him.

We had Sonny come out again to help with a bay window in dire need of some work, and he absolutely…read morecrushed it again! He even helped us out with some additional spots where wood was cracking and caulk was beginning to chip away around the house. He even found some spots we didn't know about and did that work, too. I can't say enough good things about the work he does. The house looks spectacular after he got done with the work.

Robert did a great regrout and multiple tile repair at my home. Very professional and clean…read moreworkmanship. Definitely recommend.

Thank you so much to Grout USA. Great Value/professionalism all around. And got the job done…read moreperfectly. Reaching back out for all my Grout related future projects.

I called, they responded, communicated well to schedule the estimate on the job. Her explained what…read moreneeded to be done. While I could not afford it, when I do, I will call them. Overall, an excellent experience.

I recently purchased a second home where I do not live. I had one specific date where I could get…read moremy grout steamed, and Kevin, Kim, and the team were so accommodating. They scheduled me on my desired date, provided an estimate after seeing photos I sent via text, and were quick to communicate with me leading up to my appointment. Day of, Rodney came to my unit and spent all day turning my new condo into something that now looks beautiful and brand new! Rodney was professional, an expert in what he does, and super detail oriented. He helped me pick out a seal color that perfectly matched my tile, and got every single nook and cranny, even in closets! I enjoyed getting to know Rodney a bit on the service day as well. I can't recommend this small, family business enough. If you don't believe my words, look at the photos! Thanks, Kevin, Kim, and Rodney!

They know their stuff Professional, neat…read more Job well done. If you have tile, marble or granite they can make it look like new. We had a pickle juice jar break and it etched the finish off They made it look like new.

I have marble floor tile in my kitchen and bathroom that I wanted cleaned with the grout restored…read more I called CSI after reading so many 5-star reviews. When the estimator came to check out the job, he was very friendly and professional. I asked if they could also clean the mold in the bath grout (glass tile); he said yes so I asked him to add this to the proposal. I discussed the proposal in detail over the phone and scheduled the job. The marble was cleaned and polished but some of the dirt in the cracks did not come off. My biggest disappointment, though, was that the mold in the grout between the bath shower tiles did not come off completely. When I asked why the black spots didn't come out, the reasoning that was given to me was that the mold is too deeply embedded in the grout. I asked whether the solution used contained bleach, and the answer was no, that bleach can cause damage to tiles, and the solution used (created by their own chemist) doesn't contain bleach for this reason. So I sprayed my own tile with bleach. The first picture shows before and after. On the left is the grout cleaned by CSI, and the picture on the right is 5 minutes after spraying with bleach. I expected the tile to look like the picture on the right when I asked CSI to include this in their quote (I paid $375 for this part of the work, when $5 bottle of bleach did the work). The second picture is the marble floors in the kitchen, finished product. Cleaned and polished, though still some dirt can be seen. Overall I liked the company and their customer service. I gave them feedback and they were receptive to improving their work.

This is such a reliable business! Their website works great for setting up appointments (so does…read morethe phone number for that matter), and they respond within 24 hours to set up a time and clarify what needs doing. We've had them clean both basement rugs that have a tight weave and other wall to walls that have a more shag-like weave, and they did great with both. They also do furniture. Their prices are very reasonable.

Had a great experience having them clean my couch. The couch really needed it! It was so easy to…read moresetup the appointment- I requested a quote on Yelp and within minutes they called me, asked me to send a photo of my couch and had a quote right after that! Scheduled the cleaning the same week, and they did an amazing job! Will recommend their service to anyone looking for a great couch / carpet cleaning! Thanks for bringing life back to my couch!

Radek was quick with a quote, easy to schedule and offered advice on materials. On the day of…read moreinstallation he was prompt, prepared, and worked efficiently. He did a beautiful job installing our backsplash, we absolutely love it.

Very responsive, came on time, did excellent work-making our shower look like new…read moreKept the workspace clean and completed everything in a very timely manner Would certainly recommend him and will work him again at any opportunity