I had used this facility across several years, but initially just short term between moves. A year…read moreago, I needed some longer range storage, but a small 5X5 unit. I signed a contract for $25/month which was based on an ad I saw. A few months later, they raised the fee to $37. Now it's $46, even though they are advertising the same located and sized units for $24 on their website! I was told I could move my items and get the lower rate. This is a very poor policy for a storage facility, in my opinion, and I feel forced to relocate the next time I'm in town.

I want here to get a storage unit close to home, and let me assure you this place is all you need…read moreto protect you belongings. It's clean no smells temp controlled. There is staff to assist you at anytime. And very strict about the rules, but that's only to make sure the your belongings are kept safe and clean as possible. I'll probably always keep my unit there just because I know my belongings aren't taken as a joke and I feel comfortable renting for this business.! GO GET YOUR STORAGE FROM HERE TODAY!!!!

Chasity was a lifesaver. Once I reserved my unit online, she reached out to me and walked me…read morethrough their process. She made sure there were no surprised and everything went smoothly. Then some complications (unrelated to Prime Storage) came up on moving day. Chasity was super accommodating and helpful. I would definitely recommend this place. Also, their rates were way lower than U-haul.

Today we moved out of our 5 by 10 storage unit. The unit got water and most of our items have mold…read moreand mildew on them. I am extremely displeased by the situation. When my husband set up the rental of storage, he waved the extra cost of storage unit insurance they offered, and planned to use homeowners insurance. Now I need to make a claim for homeowners insurance for all of these items they have damaged. I spoke with a staff member, Moe. He appeared very apologetic and understanding of the situation. I am hoping they will reimburse our last month of rent at the very least. It will not make any difference in all of the money we've lost due to damages, but at least it would be a good faith gesture. Very disappointed in the way they stored our furniture. Update: spoke with staff member Chastity today. The account was not closed as requested yesterday. They are taking no responsibility for the damage done, and will not do any reimbursements. In fact, they do not prorate the last month of unit rent. That means the full amount for unit rental paid 12 days ago will be kept in full period a month of rent for only 12 days of years, which would have been 11 days had they closed when requested. Very disappointed in the business practices displayed here, and will never recommend the services of this company.

Came here to talk about storage, being that I manage a storage facility we came out here to ask…read morequestions to better know our community. The manage John sat with my AGM and I for about a half hr and answered all of our questions. He was super friendly and personable. Facility is clean, well presented, and can tell him and his employees care about their facility. They have outdoor and indoor units, and can store RVs or vehicles. Overall, impressed with this facility!

The staff are pleasant enough but seem to be a bit flustered when answering questions…read more Instead of being able to use other locks, this company requires you to purchase their specialized locks for $20. The website has a lot of issues inluding the menu does not function and statements about "climate controlled" are misleading. The facility is only temperature controlled to 75f in summer which is far too warm, in my experience of other companies across the US. The hallways are far too narrow and access is too far away from the units making unloading difficult. The automatic door is one nice feature. There should be more access to the building instead of one door in and out. The rents are very high for this or any area. These are some the highest in the country-higher than California, even. With little to show for the cost. The inside of the building seems to be clean but the outside is not. Trash blowing around everwhere. I am sure this review will not be seen by the company as there is no way to keave a review at the website but hopefully it provide critical info for a consumer to look elsewhere. I will be moving out as soon as possible. JS, current renter

Excellent customer service Clean facility…read more Easy to use If you are looking for a place to store your memories this is the place to go

The storage unit and building were very clean and easy to access. Staff was always very helpful…read moreand professional. If I ever need a storage unit again, I will definitely go back.

I Highly recommend SmartStor Self Storage. Used them for the last few years and they are super…read moreresponsive to requests, the location is well kept, secure and very clean. They clearly take pride in their business - their rates are reasonable and I give them 5 STARS.

Melissa keeps this facility so clean that even my mother would approve. I rented an 8x16 climate…read morecontrolled unit for 4 months. It was a tremendous value for the cost, plus the peace of mind knowing my gear was safe. I recommend SmartStor wholeheartedly.

I was totally impressed with this u-haul! The people were friendly, courteous and amazingly…read moreknowledgeable. I will definitely use them again in the future. I had a hitch put on my car so I could transport my e bike on trail adventures. Owen not only put on my hitch, but also took the time to help me get my bike rack to fit properly...he spent time with me to help and went above and beyond to make sure it was correctly done. Thank you Owen!!! In a world where everyone is too busy, Owen stepped up and became my hero that day. Let the e bike adventures begin! Thanks again Owen!! You are awesome!!

I haven't rented a uhaul in years and my experience this time was easier and way more pleasant than…read moreI recall. I resevered the truck last week, arrived this morning, was easily and quickly checked out, the truck went okay except for the crazy-wonky steering, and check-in was fast and painless. The two men who waited on me -- one in the morning, another this afternoon, were super friendly and helpful. I'm pleased with the ease and convenience of my rental experience.

Today (11/08/21 @1245 pm) I went to remove something from my unit. I'll be removing items in the…read morecoming days. I noticed that the area had leaves mud and whatever else. I went to the office to inform them that I will be moving and I don't want that stuff on my items! He replied that he could give me a Broom! I asked him what did he think I was going to do with that Broom lol???? He replied that he was there by himself. That was the only ...... I every encountered!

This is a very clean facility. I had a few bad experiences though. There were times I needed to get…read morein and had the inconvenience of my password not working. Also, on other occasions to get in and find a lock put on my unit by mistake. I would recommend Midway storage over this one anytime. Never had any trouble like this and they are also cheaper.

Stop looking. After 30 years and 18 moves, Wherley is unarguably the G.O.A.T. moving company. We've…read morebeen with all the big ones: Mayflower, North American, United, Allied, American. From local to cross-country, not one came close to the professionalism, punctuality, care, courtesy, and extended service of Wherley's. The entire crew - many former Marines, Army - were 110% into our move. Absolutely -0- breaks, dents, losses. Justin even assembled a new desk. (Not his job!). If we ever have to move again (God forbid!), Andy @ Wherley's will be our first and only call.

Wherley Generations is great. They moved us into our house in Frederick MD, and I couldn't have…read moreasked for a better team. They were courteous and professional, but also FAST and knowledgeable. They cleared out our entire townhouse (3 stories) in 3 hours. That's amazingly fast... And the price was super reasonable. Every box was handled with care, and I couldn't be happier with the move. I should have started using them years ago.