was told I could get a cash discount if I referred someone and I did and got a confirmation email…read morebut never got the cash. I've texted called and emailed and always got negative feedback from The worker named Faith saying that the process was not done right but I know it was because i got the confirmation email once my friend got the storage. she didn't even try and just told me there is nothing she can do!

First time using a storage unit out of necessity. I inquired through their toll-free customer…read moreservice number. They offered me a promotion that locked me in at a lower rate to lease. Got everything secure and headed there to finish signing up. I get there and there is surprise after surprise about how much everything would cost to get started. The counter clerk said the price I was quoted was for an upstairs unit, which I would have had no problem renting if they had an elevator, but guess what they don't? I was also informed there would be a $29 service fee, and in addition to this, a lock was needed that cost $17. So what was supposed to be approximately $85 with tax has now become $150. Bait and switch and scam at work here. When I told the clerk about the promo price, her response was that it was a mistake on the quote, no offer to accommodate. Poor customer service! She also asked about my homeowners insurance to protect my belongings. Otherwise, I can purchase their policy, I had to go back and get the policy from home, which was an inconvenience. All of this could have been told to me beforehand on the phone. The unit itself is climate controlled and is a 10x10. Also, my unit is on the farthest reaches of the property towards the back. Unfortunately, there is nothing positive to note on this review except that it is literally 3 mins away from home.

Jamie was efficient and friendly on my service of becoming a new customer at this business…read more I was on a time frame of putting things in storage. Facility has gate ,but was locked at closing. not being from here and needing a unit to get things out my current situation,it was an inconvenience not being able to get in gate. A key or code at gate wood be more efficient for those that are not from there.. but you ver all friendly staff

Bay Mini is hands down the BEST storage facility I've ever used. The customer service here is…read morebeyond amazing. The manager Jamie, is such a personable and kind-hearted person. I'm not messing around, that's my girl! Unlike other places that harass you the moment your payment is due, she truly works with you and understands real life situations. Jamie is an absolute sweetheart even though things happen, she tells me the truth and puts me on the track I need to be on. I appreciate that because she's solid but gives me grace as well. Every time I walk through the door to go see her, we both just smile at each other before she comes to hug me and asks how I'm doing. Like clockwork, making me feel genuinely valued. No matter how busy she is that girl always makes time for me, and that level of care is something I don't even get in my personal life! I see how hard you work, yet you never make me feel like a burden. Jamie, thank you, for your kindness, for keeping our unit safe, and for always making me feel welcome. You are the HEART of this business, and I will always appreciate you! By the way, it ALWAYS smells amazing in your office!

I understand that I was behind in my storage but after theyvalliwed me to pay on my storage which…read morewas 400 plus I paid half of it and they still sold my items. Items that were very important to me . I told them my situation and they were understandable but still sold my item those items were my life and I begged them to help save my mother's things my children's things my grandmother's things and theyvstillbsold mybitems. I'm very upset and my parents are rolling over in ther graves. I mean I cried to this lady to help me save the most important items that meant the world to me . Yes I was late but they also knew why and agreed to help me but still after I paid half of what I owed they still sold my items actually mybstorage was paid for they just need 1 month payment and they 125.00 fee I'm very upset but they in the beginning were nice enough to allow me to pay on it after I let my carnote go unpaid toboaybthem an theybstill sold my most precious items. For that I'm hurt. ​

Staff was very patient and helpful. Everyone i spoke with where very nice .The place is always…read moreclean and easy access to all units. I will recommend Extra Space Storage to friends and family.

I have used Barnett's Self Storage for years. That's who I use any and every time I've needed to…read moreput my items in storage. Mrs. Pat has always been so nice and sweet and I always enjoyed our conversations. I totally appreciate Mrs. Pat and her husband they always have gone the extra mile to make sure our needs were taken care of. Very knowledgeable, professional and polite and that's why I always recommend them. And if I ever needed papers notified well she was always there with a smiling face. She really valued and took care of her customers. I'm thankful we had our last conversation in January 2024. Mrs. Pat my heart is sadden to hear of your passing. You were such an amazing person and I was just lucky to have had the honor to meet you. Fly high sweet angel. Sincerely, Cindy E. Chic

STORE AT YOUR OWN RISK! This place is the pits and not at all secure. Fences are torn, gates…read moreare in bad shape and sometimes the gates are closed at night.......and sometimes they aren't. Also, if they are closed, chances of them being open at the time when they say is not good; its hit or miss. You may pay a little extra, but anything is safer than this place. Try Watkins & Taylor!

My sister in law & brother rented a storage from this place and most of their things were stolen…read moreout of their interior climate controlled storage. They don't offer cameras on the inside of the storage units. The outside cameras are very poor quality. I highly suggest you think twice before you store your belongings here. Find a more reputable company for your storage needs.

This is the first time I've ever used a storage unit and this place is fantastic ... easy online…read moreprocess, easy to get to, extremely clean and they are very friendly and helpful.

20+ years and never a late payment. Needed extra time to make a payment and was charged $796 to get…read moreinto my $280 monthly rental. No way around, rude, rude managers. They are disgustingly unkind people. If you want to deal with humans, this is NOT for you. Would give th a minus one if possible.

From the owner: Drive Up Self Storage is located in Baytown, TX on Garth Road next to the Wal-Mart Supercenter, and…read moreproudly provides residential and business storage options in a clean storage facility. Visit Us Today. Our friendly managers provide you with professionalism and the utmost in customer service. Whether you need storage for household or business items, record storage, boats, RV's or a motor home you can be sure we have the solution for you. We offer a wide array of sizes from as small as a 5x5 to as large as a 15x60. Stay out of the weather by renting a unit in our covered drive-thru building.

If I could give this place negative stars, I would…read more Jaime Gutierrez was completely unprofessional and beyond rude. When I tried to get him to be more communicative with me about what info he needed to process my truck rental reservation, he copped an attitude. Then he got his buddy who was hanging out there to chime in, cussing and calling me a "bitch". When I asked Jaime for his supervisor, he refused. Absolutely unacceptable. Take your money elsewhere. Update: Turns out, Jaime is the regional manager for that location. Not cool. Again, take your money elsewhere

TOTALLY IGNORANT EMPLOYEES AND RUDE CARELESS MANAGEMENT!!!!! I called to check on a trailer. I was…read moretold it was in stock and ready for pickup. I asked to reserve it and was told that I didn't need a reservation because I'd be there in 30 minutes. I drove across town to get it. Upon arrival the same employee I talked to went through the entire paperwork process with me, RAN MY CREDIT CARD and had me backed up to the trailer when Jamal the manager said there was a reservation on it and I couldn't have it. So now it's too late for me to go get another one and I get upset and give this employee a piece of my mind. Then Jamal starts yelling at me telling me to leave the store and telling me that he doesn't give a F&&& about my problem. So his employee totally screwed me, and then after admitting that his employee messed up said, and I quote "I don't give a F$$$ about you or your problems". Thanks U-Haul. You got me good. DO NOT EVER GO TO THIS LOCATION, EVER!