I will start by saying that when my sister died and we needed to transfer ownership of several units, the office staff at that time were very helpful and accommodating. This was 2018. However, since the current company bought them, I have found the office dark and locked at mid-day when I needed help. They also currently have multiple system problems with their call center that prevented me from being able to speak to anyone local, despite trying several times to do so. Finally, if you forget your gate code, their "automated assistant" texts your numeric code without telling you that you need an asterisk and a pound sign as well. As for "climate controlled", I found much cooler A/C on an interior unit by going elsewhere. The rent here was astronomical when I finally left. I also saved almost $300 a month by going elsewhere. That is not a typo. $300. read more

Great team there. Always friendly. Clean facility and excellent customer service. I would not hesitate to rent from them again in the future if I need storage. read more

Very helpful staff and friendly.. I would recommend this place to anyone that is moving

Please don't rent from these people! My elderly mom and myself moved from a 4 bdr house to a 2 bdr mobile home and litterally put everything in we "owned" in a unit there. I have multiple Sclerosis and as I said, my mom's elderly. We both forgot to pay the 1st month bill. We just plain forgot! MS really screws with my memory and it was a new bill we hadn't had to pay before. They didn't call or send a letter. I realized about 2 weeks after payday (we both only get paid once a month) I am disabled and she's on Social security. Anyways..., I called and explained what happened. They were nice about it. So the next month when I paid bills, I tried to pay a month and1/2, they wouldn't take a partial Pmt. So I got up the amount to pay them they gave me, I called on the way, they had added another enourmous charge, so I didn't have enough money to pay them again!!! I got up the new amount and they did it AGAIN!!! Not a small amount either!!! It was up to $1000 for 3 months. I got up the money AGAIN and when I went to pay it, they informed me that EVERYTHING we owned was auctioned off the day before!! Like I said, I am not well and my mom is an elderly lady, they totally knew everything is we owned was in there AND THEY DIDN'T CARE!!! Wouldn't give even half an inch to help us. So, be wary, I would hate for them to do this to someone else. Btw, I had had a lot of my stuff in storage for going on 10 years and never had a problem. I put my stuff there and they sod it off under 3 months!!! read more

Brian made our move easier with his great service and clean units. I was very pleased with his service it made this trying time a little better with his friendly customer service skills and upfront specials. read more

At first iStorage seemed like a great facility. The staff was professional, the reviews were great, and my unit was easy to access (which was important to me). I rented a climate controlled unit for 5 months without any real issues. Then it happened... MOLD. I opened my unit one day to find my couch covered in mold. I immediately notified the office and after talking to the staff who admitted to AC units may not have been working properly, decided to move my belongings out and filed a claim with the insurance (the insurance they require you to have that you pay monthly for). Fast forward 16 weeks... After not hearing anything I contacted iStorage to inquire on the status of my claim. I was told I needed to come in and sign a form they had missed and a check would be mailed to me by the end of the week. ~ When I went by the office to sign the paperwork, the employees there told me they had the AC units checked after I moved out and they were in fact NOT working properly so it was good I had decided to move my stuff out ~ Two weeks later I still had not received a check so I contacted the facility and claims department. A week later, I was told by the facility I was denied because they do not cover mold damage of any kind. I feel it's important to note that I knew my lease stated mold damage was not covered, it took me 15 minutes to read through my lease unlike the 16+ weeks it apparently took the claims department. The facility however was sure I would receive compensation and due to the fact it was the fault of the facility, I proceeded with the claim. I contacted the facility after I was told I was denied because I wanted to know why I was told I would be receiving compensation for my couch, and why I would be denied if my things were ruined because of THEIR faulty equipment. Of course I did not hear back from anyone. Two weeks later I contacted them again and this time spoke to the district manager who told me it appeared my claim was denied (no kidding). I was told by her (Ann) that her employees should have never told me anything about my claim, including the information about the AC and that I needed to speak with claims directly. I informed her I had been trying to speak with claims for 6 weeks and that I still had not heard from anyone nor had I received an official statement that my claim was denied (which she no answers too). She only repeated that again my claim was denied. I still have not received anything from the insurance company (via email or postal service) regarding my claim which is making me wonder if one was ever filed to begin with. Good luck if you choose to store your belongings here, hope you don't care about them. read more