Told me he wouldn't refund me unless I took down my previous reviews. That's illegal. He called corporate and they made him refund me anyways. He's the owners brother which is how I'm guessing someone so horrible at their job still has a job. Again, the staff are always super nice when I go in there, it's just this garbage "manager". Anyways, I'm reporting him to the state attorney general, what I recorded him trying to do is super illegal. Big bro can't protect you forever! read more

ISW Menswear - Arlington - Garbage shoes didn't make it past the limo drive to the wedding - Formal Wear Near Me - Arlington, Texas

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Mr Jones is the best ... He always greets you He loves being there. Makes you feel he loves his job, and above all he is always dressed to empress. Every suggestion given to my husband and while I shop alone for my husband, has brought him many ongoing compliments. Grateful... My 5 * is for the service of Mr Jones read more

Good prices on the suits. The tailoring is something else to consider. I paid for the suit and the tailoring and had to bring it back 2 times and still the pants are not right. But I had to take the suit as we were leaving the country for a wedding. The pants are way too tight on the calves, the crotch and butt are too big and the sides were taken in too much and the pockets stick out. It's very weird. read more

Service was phenomenal, ask for Mark 100%. The selection is great and have something for everyone. It is rather inexpensive but it is worth every penny for the service and value. ASK FOR MARK. read more

Moma Rose is always the best. But this guy, the owner's brother, is a piece of work. And that's using my words. He does not care about the customer at all. If you can help it, find another place to consider buying your suits. ISW Menswear are not the only suit stores in the DFW area. I keep going back, and I keep getting disappointed by this guy. Spend your money somewhere else. This guy has no honor or appreciation for his customers. Only the dollar. I've wasted too many words already. read more

"Mama Rose is an amazing seamstress/tailor! She got it all right the very first time. She is a little "pushy" (in a good way) but knows what she is talking about. Highly recommend asking for her because she knows what she is talking about and got my man the perfect suit. Prices are a bit high, but the quality and comfort of the suits are wonderful! $700 with a suit, shirt and tailoring. My man looked good and was comfortable for the beach wedding. Suit was made from horse hair and is easy to clean. read more

This is the first time in a while that I've received such POOR customer service. Given that customer service has dropped considerably in recent times, this placed fell way short of that. I walk in, multiple staff members look at me, and say nothing. All members looked disinterested and chose not to say a word. I needed a simple dress shirt, knew what I wanted and would be out quickly. The staff gave me a vibe that basically said, 'we want you to leave ASAP'. So guess what? That's what I did. A place like this does not deserve my business or yours. I highly recommend you find somewhere else to shop for your men's style needs. read more

This place is awesome the staff is very knowledgeable, we did drop some money here but the suits are worth It. The material was amazing, great for on my hubbs. He looked very handsome. The staff was great we had sales lady mama Rose helping us and she was absolutely amazing! We got three suits for $599 not including alterations. They also carry great stretch men's formal shirts and beautiful ties to look your best. They have a great selection of bow ties , and socks as well. They have fitting rooms to try the suits , and cute mirror stage to see every angle. If you want to be treated like a celebrity and walk out looking like one , this is the place ask for mama Rose she knows her stuff . She will tell you what's in and what's new as well as what looks good! read more

I did not know what to expect as this was my first visit to ISW in Arlington TX. From the moment my wife and I walked into the store, we were greeted kindly by Mark Ghani, Store Manager. I let him know I was looking for a suit for my daughter's wedding and from the start professionally helped me find the right suit and fit. Mark is all about honesty and a patient man wanting the best for me. Was also kind enough to join FaceTime with my daughter so she could see the suit, several ties, shirt etc. His service was impeccable and 40 years of experience in men's wear was evident. The store has an excellent selection and quality merchandise. Thanks to Mark, I found an awesome suit, shirt, tie ideas, belt, and shoes. Being in the sales profession, Mark was all about matching my needs with an interest in finding the best solution for this special day to walk my daughter down the aisle! Ask for Mark! He now has a customer for future business clothing purchases. Thank you Mark and ISW! read more

CALL FIRST AND MAKE SURE ROSE IS AVAILABLE. She will go above and beyond to make sure you get everything you want. Our family and friends have utilized Rose for 4 weddings thus far and will continue to send people her way. We are all so thankful for her. read more

ISW Menswear - Arlington - Formal Wear Near Me - Arlington, Texas

I went in looking for a black suit top for my daughters formal sweet 16, i didn't know where to look initially and walked by 2-3 associates that didn't greet me. The one young lady said"hello postman" because of my outfit that I had on but no one looked to be of assistance. I walked around aimlessly looking for what I believed I needed and decided to leave because they didn't seem to care about helping the customer. The same young lady waved bye to me as I left and the other men again offered no input or questions about my experience. read more

This was the best Store ever from the selections, the neatness and most of excellent customer service particularly Assistant Manager David Jones. I was able to call ahead and David had the shoe ready for my dad to try on. He was patient and attentive. I will definitely share with my friends to patron this store. I had a great experience and the prices matched my budget. Good Job!!!! ISW-Menswear Arlington you've gained a customer for life. read more

Everyone employee I interacted with was beyond helpful and very reassuring. David helped me pick out the perfect suit, he didn't try to pressure me into anything and he was very knowledgeable in his craft! Made buying a suit super easy. Yolanda rang me up and she was beautifully honest with me. Made me feel confident in my purchase. Mama Rose was also very pleasant to speak with. Overall the store associates were perfect. I found my place to purchase all my suits from now on. I extremely recommend this place and ask for David aka Mike Epps, Yolanda, or Mama Rose! Thank you ISW Mensware. read more

I would give this store 10 stars if possible. I needed a tux within 24hrs for the Medicine Ball in Fort Worth. They had me a brand new tux(alterations included), shirt and shoes the next day. I looked so sharp that everyone kept asking if I was a doctor. My date said I was the hottest looking guy there. I'm definitely going to use them in the future. read more

ISW Menswear - Arlington - Tuxedo bought at ISW. DM me for price and details. - Formal Wear Near Me - Arlington, Texas

This is a great place to get your mens atire!! You will find knowledgable, friendly, and professional staff. The selection is excellent from the skinny to the enormous! The only downside was the cost of the alterations $46 for hem and cuffs, and it did take them a week to get it done! The price of suits was excellent!!!! 2 for under 200!! read more

My boyfriend and I had a wonderful experience here! He was getting a suit to be a groomsman for a friends wedding, and the suit came out amazing. Mama Rose was super friendly and helpful, along with the rest of the staff. Great vibes and products all around. read more

Ever been car shopping and get that gut wrenching feeling you get when you pull up and they swarm you? Look no further, you can get that feeling anytime by going here! However, I called looking for a simple item - a red pocket square. While I do prefer Men's Warehouse for my major purchase, for small accessories ISW is a good place to stop for a cheaper accessory. When I called, the young lady who answered the phone was very helpful. She quoted me the price for silk and the price for polyester. I thought that was nice. She deserves 5 stars. When I came in she even remembered me. The missing star is because when I went in looking and avoiding the swarm, one woman pushed through the crowd as I walked toward the ties. "Hello, sir. How are you today, can I help you?" "Well, ma'am all I need is a pocket square. A red one, and that will be it." Her look said it all, and then "Hey. HEY! Someone up front show this man the pocket squares." she yelled across the store. Everyone stopped and stared at her. I will be back when I need little things here and there, and if you are not looking yk break the bank, check it out. read more

Don't go here if you want to go some where and take your time. We went here looking to try on a size on a Sunday afternoon, we entered building at 4:37pm (I actually looked at my phone because building looked lonely) and workers automatically yelled we closed at 5pm. As we entered in they decided to turn of all the lights, we actually had to use the flash on our phones to see the color of certain suits. It was a 4:40 when a couple was entering in as well and employed stood at the door and refused to let them in because of the time. I get it, you are ready to go home, but it wasn't even the closing time. From my point of view extremely rude. I refuse to ever go back. read more

Howard was very professional and helped me thru all phases of buying my Tux. I would highly recommend this establishment for future purchases. Joey read more

Not a fan of this place. Just tried my suit on after it being altered and it looks like crap. I hate this place so much. I feel like the ruined my wedding. They didn't care after I brought up how bad the suit looks. They gave me an oh well. read more

What an amazing experience! Ron is so knowledgeable and brought my husband and son to the perfect suits that were their sizes. So, 2 suits, 2 shirts, 2 ties, 1 belt AND ALTERATIONS! $550.00!!! Yep, this is the place to go read more

Purchased a whole suit for my son for a wedding over a week ago, gave them my business and purchased shoes and a shirt with the suit, I paid for alterations and was told it wouldn't be ready for 1 week. I waited 1 week and 2 days and went to get the suit and the rep could not find the suit. After 30 mins of looking he walks up with the suit says it hasn't been altered and the wedding is in 3 days. I do not live close by. I asked them to complete the suit and refunded me the cost of alterations for inconvenience they refused. I ended up leaving the suit only because it's needed in a few days and will make the drive to pick it up but I strongly suggest if you need alterations to go somewhere else. read more

Terrible. I wish I didn't have to select even one star. I took my son to rent a tux for prom and was introduced to the $150 Black Tie Package, great. The salesperson said that since I didn't need the shoes that it would be taken off the price. Apparently that was not the case and the manager refused to honor what HIS employee said. He even had a smart remark for me. I still purchased the tux because it was a great deal and paid to have it altered there. When we picked it up, it only looked like they fixed the length of the pants. The waist still had 2 full inches! We lost all respect for the place and in hindsight shouldn't have gone ahead with the purchase to begin with as even the tailor was rude. We ended up having to take the tux to a different tailor who couldn't stop laughing over how horrible of a job ISW did. Apparently this wasn't the first time he'd received business because of them. Buyer beware. If the deal seems too good to be true, it usually is. read more

This place is very disorganized. This place has reasonable prices which is what we were looking for. When my husband and I went before we were married, Mama Rose helped us. She was all over the place, took down the wrong notes for our order that were just scribbled on a piece of paper. My husband requested a specific shoe that they said would be available when we returned to pick up his suit, shoes, belt, etc. When we came back, they said the type of shoe wasn't available at that store. I asked her if they had that shoe in another store and she said she would check. She said they had one in another store and she called the manager in front of us and set up a day for them to send the shoe to the Arlington store. She told us to return that weekend. We returned and she acted confused as to why we were asking if the shoes came in. She checked what was on the shelves again and came back and looked in the computer and called the store to tell me they didn't have the shoes. For a company of this size, one would think they would have a computer system to keep track of wedding parties, orders, etc and not have everything scribbled on a piece of paper. My best friend's husband was in our wedding as well. Mama Rose told him he needed to lose "like 3-5 pounds" and then he paid for his suit after ordering it, showed up at the store to pick it up and Mama Rose said that the suit wasn't there. They had no idea where it was and said maybe someone else picked it up. How would the store not keep track of that? They had to reorder just a couple weeks before our wedding and then when they came back in to finally get the suit, they tried charging them again after they had already paid. I would not suggest this location or working with Mama Rose if you want everything to be organized, ordered right and delivered on time. Maybe the other locations are better but this one was chaotic and the whole process was a mess. read more

They were incredibly kind to me and my family. Rose offered to do wedding suit measurements for three of us with no expectation of us buying anything. She was super professional and even offered marriage advice before we left. read more

Like a car dealer. A come on with multiple suits for one price. Don't pick a nice suit, which by management is all mostly. You get no discounts,no alterations, which all have to have with an additional cost. The man Richard R, who waited on me was proffesional, but his manager is not. Yelling at his employees in the store. No wonder they had all positions needed on the front door.who would work for that pompas ___s.Need to start with management, and give Richard R. the manager job. No one would work for the manager that was there on 10-22-2013 at noon. I say go somewhere else. read more

Howard was super busy but took the time to give me straight up advice. Really appreciated his candor about the suits. Felt really good leaving. Will be back. read more

Bad bad bad service my wedding is in about 3 weeks and they are not willing to help keeping in mind that is for about 12 groomsmen which can be a good commission plus we are not getting it for free..... and do not recommend Rose if you don't enjoy your job why are you working there in the first place... prices are reasonable and lots of variety but try a different warehouse customer service is always important for any store and bad service and attitude won't make them successful.... Also keeping in mind this was the second wedding and same bad service read more

Kyle Davis customer service level is outstanding he is the man to see. Thank you Kyle for your help. Great place in general. thank you for your help read more

This is a long overdue review from back in winter of 2014, after my service in the Army, moving to Texas from Georgia, I was looking for something that would fit me for a job interview. I asked an employee for his recommendation since I havent wore suits for a while other than the Army service uniform. He said you dont even know your size or what you want, looks like in the Army they have to teach people how to wipe their asses too huh! I left upon hearing that. Of course I have came a long way since then and is a Texas resident now. If you are a veteran or currently serving, I would rather have you go to Jos A. Bank or Men's Wearhouse, apparently this establishment takes freedom for granted and thinks military folks are not worth their time. read more

We were very impressed by the service at ISW. Howard was amazing, he helped us get 12 suits for our wedding from afar. Several of the suits were too small but Howard made sure we got the right size in plenty of time for our wedding. We will definitely do business here again and would recommend them, especially Howard, to anyone looking for suits for a large group. read more

DO NOT USE FOR WEDDINGS. My husband and I used ISW for all of our groom/groomsmen suits for our wedding. We had problems since our first visit. We chose ISW for the good prices, but the horrible customer service made it not worth it at all. I will say, all of the employees are incredibly nice and seem to be helpful when in the store. Our biggest problem was them not following through with what they had promised us. Our first problem, our suits came in 3 weeks later than they told us they would. All of our groomsmen live in different states so because of this they were not able to try on the suits before the day of the wedding. When a few of them did come in, I tried to pick the few that had come in up to try and get them to our groomsmen while I had time, but they would not allow me to pay for and take the suits that had come in until the entire order was in. I was willing to pay for the suits that had come in but they would not let me. When the suits did come in, 2 came in regular fit when we ordered all slim fit. So my husband and I had to go back to the store where they sized him for his alterations, and we had to reorder the suits that were incorrect. They said my husband's suit would be ready for pickup (with alterations done) the same day, but told us to come pick them up the next week with the reordered suits. When I went in the next week, my husband's suit was no where to be found for 30 minutes, and the man who had helped us had no recollection of us coming in. When they finally found the suit, it had not even been altered after A WEEK (when it was supposed to be done the same day!!) By the time I was done with this place, it was 2 days before the wedding. I was supposed to be done with them long before that. ISW caused 95% of wedding stress for us and I would NEVER recommend anybody using them for a wedding! Horrible follow through on their part. If you are going in to just by a suit and walk out with it the same day, ISW may be a place for you. Friendly employees. But if you are having to work with them any longer than the initial visit, I would NOT recommend. read more

My husband and I went there to pick out a suit for him. The guy helping us, David, was helpful, but the suits he kept pulling out were the most expensive ones. We finally found one we both liked. It was $399. David said right away he could knock $100 off the price, so we were good to go. When we got up to the cash register, he said he could sell it to us for $259. Even better, although at this point I wondered if we were buying a suit or a used car. Imagine my surprise when the cashier rang up $359 plus pants hemming and tax! David hemmed and hawed and said he'd made a mistake. I think the mistake was still buying the suit when they are clearly engaged in deceptive sales practices. Never again. I'm still thinking about calling the attorney general's office. read more

Men, you must try ISW in Arlington!!! Today, I purchased 3 suits (great quality) and a pair of dress shoes and was out of there in "No-TIME-FLAT" (less than 30 minutes)! The customer service provided by Vincent and the Management Staff was amazing! I don't like shopping and they made my experience fantastic! Thanks ISW and I'll "definitely be coming back!" read more

This place was amazing and very helpful ensuring that all my groomsmen had everything. Best quality of suits for the a great price. The management are awesome especially Howard who was an expert with suits and event planning. I would advise everybody try them out. PERFECT Services !!!!!!!! read more

They went out of their way to help me find the right suit. It was a great experience from the beginning to the end. I received multiple compliments during the wedding on my attire. Thank you Ron for the incredible service that I received from you & your staff. read more

I just want to say that this store is excellent with their customer. I went to get suit for Prom and ended up buying everything that i need at this store. Suit, shoes, shirt and tie. The customer service is the best. They were very helpful specifically Ms. Rose. She knew what she was doing and helped me chose the perfect suit for the Prom. She was very accommodating and very friendly. I went without knowing anything and had no idea what i was looking for but I was taken care of. I would recommend this store to my friends. Great price, great customer service and clean establishment. Five star! read more

After working with my wife Manager Howard Rosenburg made things right. I believe if we had brought our concerns up to him at the time we would have had a better experiance the first time. read more