The service was awesome Gavin was cool, the strong silent kind of like cop vibe but just a man who…read moreloves his job.! He got straight to the point after a couple fake chuckles to his buddy or coworker taking off Gavin came in to take over helping me. I had called about a bubbler (water pipe) and necture collector in one to be blunt its a bong shaped as an egg and you get really fat rips off it and i love the water involvment when i smoke because its natures filter! any rate there definitely super sick! so down to brass tax Gavin didnt have to do any shitty sales gimmicks with me i was here to get the aleaf platinum tree perc in BLUE!! so sick aleaf glass is so pretty just way to fragile! that being said Gavin gave me a discount for homie hook up buy also because there were only 2 quarts nails and not a ceramic in the box. I was very satisfied with the price as they were like more then half then what was on the Aleaf's website and like 25 dollars compared to the shitty smoke shop by my house in Folsom... that being said longer story short it broke when I got it out at my house i was pissed! It looked fine in the smoke depot maybe I hit a horrible California but still even then that glass should hold up. I went in as soon as I could the next day and lovely gal running the cash register her name was Nicole I think anyway she was super polite and 15 minutes of bs back and forth and calling Gavin and Gavin getting all pissy for some reason telling me off pretty much light weight he's like- NO I TOLD YOU the old smoke shop credo you break it you buy it and all sales are final..! Doesn't everyone know that!???? in my book that's bullshit. Peace in particular bad craftsmanship! I refused to accept the word no hell no I wouldn't budge so the owner was super chill. Super cool coming back to me and recognizing that I had not used it she took it back even with Gavin being butt hurt haha JK. I doubt anybody has the charm or charisma that I have so don't bet that they will take every piece back but the gesture was super cool thank you guys at smoke Depot. I will be definitely recommending five stars for sure. -Bad Andy