We hired Gwen Marlowe Food and Catering for our wedding day, and overall, they did a fantastic job…read more The food tasted amazing, and everything went smoothly thanks to their efforts. Here's our detailed review based on their food quality, presentation, performance, and customer service.
Food:
The food was very good and tasty. Every dish was flavorful and satisfying to me but others trying the food had their likes and dislikes. This was a refreshing surprise since wedding food can sometimes fall flat. With Gwen Marlowe's cooking, you're likely to get dishes that stand out in taste.
Presentation:
The buffet-style setup was beautifully arranged, with each dish served by the vendor team to ensure an elegant presentation. Most dishes looked fantastic, giving our guests a sense of a refined, well-presented meal. The salad presentation, though simpler, was still tasty and fresh, adding a nice touch to the spread.
Performance:
On our wedding day, the team was on top of everything, ensuring every guest was served promptly and helping set up the tables to look beautiful. We appreciated their professionalism and attention to detail, which helped make our reception feel special. It was also just nice having a caterer who was willing to provide the plates and silverware. Really good deal for that reason alone!
Customer Service:
While Anna, our contact with the company, was communicative and respectful, we slowly began to feel hesitant to ask for adjustments or additional tastings, as we sometimes got the impression our requests were becoming a burden. It just felt like the vibes were coming off as passive aggressive and we didn't understand why when we were willing to pay for more tastings. It's hard to understand why a food company would have difficulty wanting to serve sample tastings of their dishes especially when they were being paid for. For example, when requesting if we could try out their vegan curry option in addition to their lasagna vegetarian option, we made efforts to make things easier for this vendor by suggesting we could just pick up the food in a take out box without needing a nice sit down experience to save them time (we only did this because Anne emailed us saying we couldn't book another tasting due to there being no time for them to set up another sit down tasting). In response, we got what we wanted but Anne charged us $50 a plate when typically they went for $30 a plate with a sit down experience. So just to get a chance to taste their veggie options we paid them $100 for 2 dishes. We know it takes time to get the ingredients to make these dishes but this shouldn't be an issue for a company that specializes in food. Customers will of course want to try out the different options so make that easier for them. A food company should not make their customers feel like they can't ask to try out food that will be served to hundreds of people! We also felt she didn't handle feedback as openly as we had hoped, occasionally giving the sense that we were the only people they've served who had problems with a dish. Additionally, there were a few instances when my mother, whom we had authorized to communicate with the Anne, felt overlooked. However, on the wedding day, everything we had requested was delivered beautifully, and our guests were thrilled with the food.
Overall, Gwen Marlowe Food and Catering delivered a wonderful dining experience on our big day, with delicious food, thoughtful presentation, and a seamless performance. We just hope anyone booking them has a better experience with customer service as we unfortunately felt like a bother to this company. Thank you Gwen Marlowe for making our big day so special though