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    Itech Insurance Agency

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    2 years ago

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    Kessler Alair Insurance Services - The Kessler Alair Insurance Family. Ready to help you.

    Kessler Alair Insurance Services

    (51 reviews)

    If you need a dedicated, attentive, professional and respectful agent, ask for Tanner. He has…read morehelped me handle all of my insurance concerns since I switched over to Mercury a year ago. He responds to emails right away and will return your calls within a few hours unlike other insurance agents that I've dealt with in the past where they never call you back. Choosing Kessler and Tanner have been the best decision I've ever made. Would recommend them 100/10.

    This is directly aimed at the "helpful" representative (Cynthia). I think that was her name anyway…read more I called this company today 9/2/26 around 3:20pm in the hopes of a little compassion and understanding, considering we're on the hunt for auto insurance. The individual I spoke with was not compassionate about our situation, although it's a lose-lose, a little kindness and compassion would have been very appreciated. I was met with judgmental remarks from her, as if I don't already understand the situation. "I'm well aware", was my response to her rebuttals and out-of-line comments about our situation. Do better as a human, Cynthia. Do better as a person who needs to be trained and educated on proper phone etiquette, and again compassion, which was warranted, but not received, unfortunately. She ended up hanging up on me in a desperate attempt to get rid of me. Hanging up on a potential client is also not proper phone etiquette. I never once became aggressive or rude, I just simply asked her to remain focused at the task on hand and I didn't need her comments about OUR situation, or her very out-of-line comments. I truly hope the call was recorded and I hope management takes this review seriously because this should never happen to another person seeking help from their business! Addendum: my call was made to your business at 3:22pm yesterday. I don't think you have my cell number, which would have been provided to you had you requested it in a private message. I absolutely did call, how would I randomly know your employee's name otherwise? Oh, and yes, I was abruptly hung up on. I never became rude, defeated absolutely. I would offer you to research a little harder, a call around 3:20-3:22 9/2 and listen to the call yourself. My name is the same as what I presented to Cynthia. Otherwise, I'd be more than happy to email you.

    Strong Tie Insurance

    Strong Tie Insurance

    (7 reviews)

    Zero star ratings. This insurance is barely surviving off their income I'm sure by the empty lobby…read morethat used to have a dozen of desks full of employees. Now they resort to Taking advantage of all little things they can to not pay your claim. If you get them be careful because the agents aren't there to help you figure anything out just cash out your money. They emphasize reading the fine print because they aren't obligated to inform you of anything according to supervisor Adriana. Also according to Adriana the supervisor If you call to renew your policy and they ask you if your address is the one listed and you say no! And give them the right address technically you didn't call to update your address because that's not what you initially called for so they can't help you with that!!! You have to renew the policy then call again and tell them to change your address in two different phone calls!!! I tried changing my address various times over the phone but apparently no records exist because I didn't call specifically for that ! Make sure there's a paper trail and keep every single document you sign because they're counting on you not having anything. They fail to send you any information about your policy or claim unless it's for a late fee. So put on your calendar when your policy expires because they for sure aren't gonna let you know to renew it so they can charge you the re activation fee. You can go here, just be careful they might not end up paying your claim. It's giving calculated fraudulent company. (ALLEGEDLY) stay safe out there!! And be sure to know they're NOT here to help you and you better collect all that evidence or you're fucked and that's all on you and not their problem! their recorded phone calls apparently mean nothing so leave a paper trail always !!! it's inconvenient to have to go to the store for everything but that's what's needed here !!!! apparently because their agents don't know any protocols or the agent that supposedly changed my address would've had me sign a document. If only I would've known !! But again that's not their problem!!! :)

    They were good explaining what I needed. Very helpful. Would recommend to others and I will keep…read morecoming here in the future

    Itech Insurance Agency - insurance - Updated September 2026

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