Ordered appliance last September and still not in. Came in 3 months later than promised. Then,…read morefind out sales rep ordered wrong one. Communication and follow up has been very poor. Still not resolved after 8 months.

I had the same experience with Setzers as described by Alan H's review. Bought ~$80k of appliances…read moreand got the same BS after the fact about delivery and installation. The people they recommended to install were somehow even worse than Setzer's customer service. Save yourself some time, and go to Ferguson or FCS. If I had known that Setzer's offered zero added value as a local business (installation, communication) I'd have ordered from Build.com. At least I would have gotten the coffee machine in the color I ordered it in.

Definitely would recommend stopping by this place and taking a look. They've got a big selection of…read morecouches and bed for good prices, a little higher for someone starting out but worth it because of quality. The three men that helped me yesterday were phenomenal. You walk in and no one is barging at you, trying to make a sell. Just simply nice, ask if you need help and then go about their way. Was a breath of fresh air when furniture shopping because most places will have their employees be up your a** . They helped take apart the bed and put it in my car and then explained how to put it together since it didn't come with a manual. Definitely will be going back!

Kasey was incredibly helpful and an absolute delight to work with. Large selection and good prices…read more Highly recommend.

This is my favorite Home Depot in Jacksonville. The staff is super helpful. We were looking for a…read morespecific item and the employee couldn't find it so he called a colleague who found it and took the time to make sure it was what we needed as it was very specific. Way to go, Home Depot!

The amount of time my husband & I spend at home improvement stores is ridiculous and the one thing…read morethey all have in common is never being able to find help when you need it. Not this place! I found helpful employees every time I looked, especially Nikki in flooring. So knowledgeable and helpful! She is the reason we will buy are flooring for our remodel from this store.

I was in need of a refrigerator and happened to find this location by word of mouth. When I arrived…read moreI was greeted by Manny. He was friendly, knowledgeable, and helpful. He was patient as I scoured the store and made it a point to connect me with a company that would deliver and install my appliances the next day. I recommend this location and Manny.

American Freight is ok, but for what they are selling they are asking too much. We went in looking…read morefor all new kitchen appliances and they were not in that great of shape; some had a lot more than scratch and dents. The prices were just a few dollars less than Lowe's and Home Depot; which both offer free delivery and setup sans a few items that have contractor costs to install. We ended up leaving and go to Home Depot which had a super Memorial Day sale making brand new actually cheaper than these returned scratch and dents.

DO NOT RENT from here. Although the stacked washer and dryer they rented to me were brand new, I…read morethink I just got blessed. The problems immediately started when I contacted them for a pick up because I was moving, over the phone when I called I was informed that my account was moved to collections and if I wanted to have them picked up I needed to talk to "collections" (a debt collector agency)which I thought was odd. So I was switched over to collections and was told they only do pick ups once a month I was not allowed to negotiate any day convenient to my schedule but only theirs. I needed to move the 28th they wanted the washer and dryer the 2nd which clearly did not work for me. I asked the debt collector could she explain how my account was put into collections when I've never missed any payments she was very rude and nasty and told me I owed almost $1k in debt but if I agreed to a pickup my debt was completely wiped clean! Like what kind of sense does that even make I rent these machines never agreed to own as their policy states you can never own the washers or dryers they rent out. Then I called the company "Appliance warehouse" again and asked could they please explain how my account was put into collections with $1k worth of debt and they refused to give me a answer but switched me over again to the debt collection agency. My payments were only $55 a month for that much debt I would have missed almost 2yrs worth of payments! I've been researching this company and there is not an actual building or location in my city or even the next. On the pickup day I have received over 16 text messages of constant time changes for the specific pickup! I believe this is a Ponzi scheme company scamming and preying on people for a quick buck...you've been warned.

"Thank you for calling Appliance Warehouse where our main priority is giving our customers back…read moretime.." is what I hear every single time i have had to call support. Do NOT rent from this company. I have been trying to get a working dryer since 8/1. I finally got a replacement on Monday 10/2, but that one is also broken. The washer is leaking into the wheel. Every time something goes wrong it takes 10+ days to resolve. Customer service is completely unempathetic. Never once did a supervisor call me back and apparently the supervisor is OOO until Tuesday so I guess NOBODY works but the people who are probably 3rd party techs. Save yourselves the headache of dealing with this dumpster fire of a company. I'm honestly shocked they are even in business still.

Adam and Derek Pratt, and our project manager Jake did a phenomenal job with our backyard project…read morefrom start to finish. Their scope of knowledge and attention to detail to make our dream backyard a reality was incredible. These guys are the best in the business!

Hired Pratt Guys 5 years ago during the building boom. Contracted for a pool enclosure and an…read moreoutdoor kitchen. In the course of the project, contracted in November, completed in May, I discerned that Pratt Guys is a GC in name only. Third parties performed all the work, and the Pratt Guys project managers displayed a woeful lack of equipment and management knowledge. Sub contractors worked on the project as their schedules permitted which resulted in a disjointed integration of the equipment and supporting stonework. In the five years we've had our kitchen, only the pool enclosure has been worth the cost. My Primo grill was installed without proper hardware, the plumbing was not adequate to support the outdoor sink and ice maker, and the electrical work was shoddy at best , and has required repeated attention. The stonework did not support the granite slabs adequately, and the granite cracked. Additionally, I've had to replace the sink pump and the ice maker. The gas grill and the separate large gas burner have yet to fail, but I'm keeping my fingers crossed. My apologies for not being able to post photos of the shattered Primo, granite cracks, etc.

I was seeking to repaint my front door which looked absolutely terrible with the original color and…read moretherefore went to the Sherwin Williams store who provided zero assistance and only told me what they couldn't do. Thinking I was now stuck at finding a perfect match in color I decided to check out Home Depot. Fast forward to yesterday....the young lady working behind the counter was absolutely amazing. She looked at the pictures of the door as it was and the color samples I liked. She immediately researched them both and showed me the swatch sample she had. Next she told me that I would really need to apply a mold killer as it looked like mold on my door and sanding it prior to doing that would risk inhaling it. She literally, walked me around the department to ensure I had everything I needed....mold killer, sanders, rollers, even a mold and mildew preventing primer. Now it came down to choosing the paint. She went and researched which product would be best for a metal door. Once all that was done it came time to choose the color....I was so nervous because I really wanted a perfect match (I have shutters that are the same color as the door and they compliment the rest of the house perfectly). I went with her recommendation. Got home and was so absolutely impressed with her selection...it was a perfect match. My only regret was that I didn't get her name. She definitely went above and beyond in her professionalism and care by walking me through this project. The door looks absolutely amazing and I can never thank her enough. I will definitely go back to the store to see if I can find her again for my next painting project.

Ordered appliances (2 refrigerators, 2 dishwashers, and 3 stoves) March 5th. They were supposed to…read morebe delivered today 24 June. They ended selling two of the stoves and were going to offer us upgraded stoves but they wouldn't get them until 24 July. Customer Service (Ron) is who we were talking to. We told him to cancel the two stoves and still deliver everything else. He said even if we cancel those items the delivery was still going to be 24 July. Customer service was very rude on the phone. He said no one could get us appliances earlier than a month. We requested to talk to his supervisor. His supervisor was very friendly and gladly cancelled out it. We went two blocks down the street and ordered the same items, with the upgrades, and they will be delivered Monday. Saved over $1000 too.