We are extremely happy and satisfied that we chose Pratt Guys for our backyard renovation. They took our vision and made it a reality. From start to finish, we believe that they delivered on their promise of exceptional customer service and workmanship. Here are few core call outs regarding our experience with the team. Reasons why we chose Pratt Guys: 1. Professional and sophisticated look & feel: Pratt Guys well developed company and marketing resources brought them to my attention and compelled me to learn more. And their reviews and notoriety around Jax brought us in the door. They take care to build and maintain modern, representative, and helpful resources such as their website and social media. Their storeroom is also exquisitely built and nicely maintained. You feel like you're walking into a well-run business.*On the project side, their design software is cutting edge and really helps the customer visualize what their project will look like when completed. 2. Thorough consultation: Going through a renovation/contractor process for the first time + making such a large investment, every detail matters. We had lots of questions and wanted to ensure that we were getting our dream vision and making decisions that were smart and cost efficient. Our sales rep, Stephen, made multiple visits to our house for our consultations, and essentially gave us all of the time we needed for discussions to make sure that our plan was everything we wanted it to be and that we understood the process. Stephen also took the time to explain why certain elements cost what they cost and what goes into the materials and labor. Some contractors just throw out prices and you don't know what you're paying for or why. We never felt "sketchy" in that way with them. We never felt rushed, Pratt Guys provided everything that we needed to feel organized and confident about our project. They also were by our side through the entire pre-build phase when our project turned out to require a building variance and extra workings with the City. Construction can be very intimidating and confusing in these regards and they guided us through the entire process. 3. Expert, Quality workmanship and professionalism: Pratt Guys delivered their promise here. We made an investment and feel extremely satisfied that they delivered the value in both customer service and workmanship that they commit to. When we got to the build phase, the entire process was precisely laid out. Our build and site supervisors, Jeremy and Jake, provided diligent, timely communication, and were readily available when needed. They addressed all questions and concerns as we went to ensure we continued to feel confident. All workers acted professional and treated our home with respect. The construction process can look ugly and messy in the midst, but Jeremy assured me that by the time they were completely done, it would look pristine. And it did indeed, the team addressed any areas of construction wear and tear and thoroughly cleaned the job site. Again, we are extremely happy and satisfied that we chose Pratt Guys for our backyard renovation. We could have chosen a different contractor and paid less, but had grave concerns about what we were getting and our long term equity. We know that our investment will stand time, and while we enjoy it now, we will also get the added equity to our home later. Our project was not big in the scope of renovations, but any investment you're making feels huge to you and your family. Pratt Guys always made us feel like a very important and valued piece of their business that they were working hard for. Thank you! read more

Pratt Guys Review Finding the Pratt guys to take down and build our deck was a God Send! We found out about them through a friend that sells roofs. He mentioned them to us and so we went to their showroom (more on that). I also contacted my contractor who build our new kitchen for us. Chris Hazlewood. He was the epitome of a professional and gained every bit of the respect I could give anyone. When I mentioned the Pratt Guys to him, his response was, "Don't contact anyone else, have them do the work". They're specialist in this area, and do excellent work. That's all it took for us! We went back to the showroom, vey impressive to say the least, and talked with Chris Pratt. He told us what they could do and gave us a rough timeline. He then came to our house and surveyed the job. They were quick to provide us with a quote that showed every detail of labor and materials. When we decided to start the project, his guys came out on time, and ready to work, complete with their trucks and tools! His guys were wonderful! So professional! The lead for this project, Steve, is a perfectionist. He took care of every detail and was not satisfied with anything less than perfection. They had quite the job to do as our back yard is not a yard at all, but a dropping slope into marsh. They had to install pilings into the ground and make sure they were set. It was an engineering masterpiece! We decided that if a hurricane came, we were getting under the deck for protection as it was so solid! The project took some time to complete due to inclement weather which resulted in our getting to know the crew pretty well. They were a GREAT group of guys! and they did EXCELLENT work. We HIGHLY recommend the Pratt guys! Allen and Barbara Langley read more

Pratt Guys has our highest recommendations. We absolutely love our backyard. Pratt guys refinished our pool to a much nicer pebble finish, change it to salt water, added a heater and swapped out our light to a more updated multicolor. They also installed pavers for our entire patio area, built a bar, installed a grill and refrigerator and constructed a planter along the full length of our new lanai they built with a very cool "expanded view" which also has Nebula lighting. And although we had a vision of what we wanted Adam Pratt had some fantastic ideas which we incorporated into our build like a water fall / fire feature which is the centerpiece of the pool area. The quality of their work is outstanding. Frankly, we did a lot of homework and found that Pratt Guys is the only contractor around that will do it all. You really can't appreciate what that means until you realize the project you have will pull in at least half a dozen disciplines which is just impossible for the average homeowner to manage. If I did not go with Pratt Guys my project would have taken over a year and I would have had to deal with a pool company, landscaper, lighting company, appliance company, screening company, gutter company and more. With Pratt Guys I faced off with one project manager making life so much more simple. Finally, what is most impressive is after all is said and done, they don't consider the job finished until they walk the project with you and you verify everything is complete to your satisfaction. Also, they stand behind their work 100%. A very impressive organization! read more

We wanted to transform our backyard into a tropical oasis. We already had a pool, but it was old and dated. We met with The Pratt Guys to discuss how they could change our backyard into something we would be proud of and want to show off. I immediately knew in our very 1st meeting with Byron that these are the guys I wanted to work with. I told them what I wanted and a few visons I had, and Jack created a 3D rendering of our entire project. As I made selections for pavers, waterline tiles, countertops, tv's, and patio furniture -Jack would add these customized selections into our rendering so I could see what the finished project would look like. Derek and Jake were amazing. Any questions or concerns I had were always immediately answered. I truly felt like they were just as excited as we were and wanted us to have the best of the best! Their quality of work and their professionalism can't be beat. We loved the TV we bought for under the cabana so much that after our project was complete, we had them order us another tv for inside the house. Jerry came out with no questions asked and hung it for us. The entire Pratt Guys team was amazing to work with. It's so nice to find good genuine down to earth people that you can truly trust and know they have your best interest in mind. I feel like we made quite a few new friends during this process and hope to keep in touch with them in the future. I would 1000% recommend The Pratt Guys! read more

Thank you, Pratt Guys! We are beyond thrilled with our pool/outdoor space! It's as though we're on vacation at a private resort whenever we step outside! When we first started thinking about adding a pool, and potentially an outdoor living space, we had very few ideas of what we wanted. The Pratt Design Team process began with walking us through general size/layout ideas based off our house and backyard, along with potential HOA restrictions. We then worked with Jack on the real design phase. He was very patient and understanding as we have always dreamt of a pool, but again not really sure what we wanted or the possibilities of what our space could bring us. Every detail of the pool itself, sunken kitchen, living space, equipment and future additions to our backyard was thoroughly covered with us. To make a long story short, Jack provided several options to choose from and surprisingly we chose the one that we hadn't initially considered! And, we LOVE it! The entire space turned out to be above and beyond anything we ever would have imagined. The Pratt Team handled everything - including HOA documentation, applications and permits. Overall, the process went very well and we are enjoying the outdoor spaces every chance we get! read more

We were looking for a contractor who could not only build a pool & pergola, but could also handle the new construction of a pool house. We didn't want to deal with more than one contractor, who likely wouldn't communicate with each other properly, so we hired Pratt to take on this project. The scope of the project changed tremendously, and Pratt happily took on our new requests. After talking with other companies in the beginning and comparing thoughts on how to remedy certain situations, we felt like Pratt had the expertise and were the most skilled. We felt like their problem-solving skills were excellent. We threw new things their way - one being a golf-simulator room where they had to work in tandem with another company and it requires them to take on a good bit of extra communication. They happily tackled it. It was obvious that they aimed to keep us happy. This was such a large, detailed project and Pratt handled it beautifully and created such an amazing backyard & pool house project for us. We love it and appreciate all the hard work that went into this project, beginning with the amazing planning of this project with Jack to all the hours and hours spent managing and communicating. Thank you, Pratt Guys!! read more

Wow! An emphatic Five Stars!! Mary and I could not be happier. From start to finish our experience with each associate was extremely helpful and rewarding. These are professionals. They knew more about what we wanted than we could articulate ourselves. From our initial inspiration photos, through ten computer generated design renderings, HOA approval process, ground breaking and final walk through, we found the Pratt Guys to be knowledgeable, responsive, patient and polite. The process is expensive, but you get what you pay for with Pratt Guys. Top line materials and appliances. A team of contractors that take pride in their work...craftsman. I could not imagine managing all these moving parts with the trades myself. This is the true value added in doing business with Pratt Guys. They do it all. With all these moving parts and a myriad of design details, mishaps are inevitable. We had a handful with ours. But here again, problem resolution was swift and done to our complete satisfaction. Mary and I will spend countless hours under our Pavilion making memories with family and friends. Thank you Pratt Guys for making our dream a reality. read more

After researching a few entities that construct and/or enhance outdoor living areas, and with the recommendation of friends, we moved forward with using Pratt Guys to help put in place a much needed kitchen area to finish our pool deck in a pre- existing plumbed area for an outdoor kitchen. With our budget in mind, Pratt Guys diligently worked with us to meet what we could envision for a somewhat difficult area to build. Throughout the entire process we found that the construction crews provided outstanding attention to detail and met our needs to address whatever we envisioned to work in our particular space. Pratt Guys were also flexible in allowing us to choose a specific granite and the granite installer was outstanding as well in attention to the detail of the look of our kitchen. All workers were polite, easy to work with, and listened to our needs. We are very pleased with the end result and use the kitchen routinely. read more

We are so happy with our new backyard! We had a cookie cutter lanai with just your basic cement flooring. Our home has an oversized slider that opens up and hides behind a wall to make for a seamless, large opening to our backyard. Great for indoor-outdoor entertaining, but definitely needed some upgrades. We saw some great projects from Pratt Guys and they provided us with exactly the kind of design we were hoping for. The renderings were amazing and helped us to see the final project before they broke ground. It even showed how the sun would hit on the pergola to see where the shade would be. We now have pavers running smoothly in one level from the start of the lanai all the way out with a pergola and fire pit. We just got it this July and it definitely has become a favorite hangout for us and our guests. Can't wait for cooler weather to use the fire pit even more! Thank you Pratt Guys! read more

Working with Pratt Guys was an incredible experience from start to finish. Their knowledge of pools, outdoor living design, and construction really sets them apart from everyone else in the industry. They took the time to explain every step of the process, answered all of our questions, and helped bring our vision to life with professionalism and attention to detail. The entire team was responsive, organized, and genuinely cared about the quality of the final product. You can tell they have years of experience and truly know what they're doing when it comes to custom pools and outdoor spaces. The craftsmanship exceeded our expectations, and the process was much smoother than we anticipated. If you're looking for a company that combines creativity, professionalism, and expert pool knowledge, I highly recommend Pratt Guys. read more

I contracted The Pratt Guys to build my patio after meeting them at the Jacksonville Home and Garden Show in 2017. After the initial consultation in 2018 I knew they were the ONLY company to hire to build the patio design I had envisioned. They treat you like family throughout the entire process. They worked with me on design changes and made recommendations which improved my initial design. They were always available via phone, email or texts to answer and address my questions during the design and construction processes. The build crew's attention to detail exceeded my expectations and I'm very picky and expected nothing other than excellence. They met that expectation from start to finish! I highly recommend The Pratt Guys and their team of professionals. I plan to use them in the future for hardscape projects! read more

Pratt Guys created a new outdoor living space for our family. They installed beautiful pavers on an existing patio, extended the patio with steps and created an all new living space complete with a pergola, fan, lights etc... The Pratt Guys absolutely know what they are doing. After just one visit to see our backyard, they designed the perfect outdoor living space for us. They were respectful, professional, prompt and courteous and we were incredibly impressed with our finished product. We are truly using our new outdoor space every single day and even now that the temps are rising, we can still eat outside and enjoy our space because the fan creates a nice, cool breeze and keeps the bugs away too. We highly recommend Pratt Guys if you are looking to create an outdoor space that you will want to show off to everyone! read more

We wanted an outdoor living space that included an outdoor kitchen, fire pit, water feature and a raised bed vegetable garden. We received several bids. When we met with Pratt Guys, the decision was made at the very first meeting with Derek. The quality of their work, attention to detail, professionalism, skill and customer service cannot be beat. They walk the walk. Jake was very responsive to any questions I had along the way (and I had many). The end result is an amazing space that we use every single day. We eat most meals outside and entertain regularly outside. We could not be happier with the work by Pratt Guys. Pratt Guys excel at creating functional, creative, aesthetically pleasing outdoor spaces. If you are looking to create an outdoor space, look no further. read more

Pratt Guys did an absolute amazing job transforming my builder grade patio into a recreational paradise for the whole family. They were able to incorporate an outdoor kitchen, firepit area, separate hot tub area, under 2 pergola's, while allowing for the design to be able to add a swimming pool later. Their patience and willingness to accommodate my needs, work with me while out of the country for much of the time, quick response to questions, last minute additions, and making you feel like part of the Pratt family, made this experience one of the best I have undertaken. I couldn't be happier!! They will be my "go to" company for my future modernization of my sidewalks, drives and backyard walkways. Thank you to my complete Pratt Guys Team!!!!! read more

The Pratt Guys exceeded our expectations converting our plain backyard into an amazing space to gather with friends and family. We began the conversation with Jason Pratt in the fall of 2018 and by spring of 2019 the pool and pavers were installed. Construction was completed just in time for summer break, the kids were thrilled and we were amazed. We have already hosted several family events in our new backyard and the kids bring friends over to swim almost every day. We have a permanent stay-cation just outside our back door now. We are already looking forward to phase 2 with the Pratt Guys! read more

Pratt Guys transformed our porch and backyard from builder grade to favorite hangout destination. The construction process was smooth and the site was cleaned up every day. Every contact we had with them was positive and productive in making the project great! I'd recommend them for anyone that wants a quality outdoor living space that your neighbors will be wishing for! They screened in our porch and installed a shiny new grill, mounted an outdoor TV, then also built a walkway out to a fire pit. In the evening, they added LED lighting to all of the features to make the backyard really pop. read more

My wife and hired the Pratt Guys for an impossible task - to build a courtyard pool in the front yard. No one else would even talk to us, but from the first conversation with the Pratt Guys they were completely onboard. The design was above and beyond what we were imagining. Throughout the project there were a few hick-ups, but the Pratt Guys made everyone of them right and didn't stop until the project was perfect. The project did take more time than initially planned - partially due to weather, partially due to some miscommunications, but the end result was worth the wait. read more

We could not be more pleased with how our project turned out. The primary reason we choose Pratt Guy was they were the only company that solved the mystery of meeting all of our wants in a unique U shaped patio sandwiched in between 3 roof peaks. The result was covered V Roof over pavers with a fire pit and back porch swing. The project finished on time, on budget, and it was clear every team member was aimed at making sure we were completely satisfied. The end result looks amazing, which we attribute to the time Pratt Guys spent with us during the design phase. read more

Pratt Guys was great from the appointment to set up the design through completion. Adam worked with us on the design, showed us all the options available, let us know what things could be done later, and what we needed to get the project completed. Once we finally got the blessing from the HOA, Jose and his crew were ready to go. What's more impressive about the project, we were out of town when most of it happened. The crew treated our home like it was their own. I'd definitely recommend Pratt Guys for any outdoor project. read more