What an awesome team they have! I'm so impressed and can't say enough good things about the…read moreemergency medical staff who helped me. I had anaphylaxis symptoms which were getting worse every minute, but the check in process was so quick, all I had to do was hand my ID and insurance card and then the next second I was in a room and taken care of by four people. So quick and efficient, they answered questions I had and told me not to worry about anything but getting better at that moment. Their professionalism and work made me feel so secure and relieved. Obviously I don't want to have to go there again, but if you live in the area, know that you can count on them in case you need medical attention!

Very terrible Service. that bastard of a "Dr." that came in the room denied to treat my daughters…read morewart on her foot and said "thats a dermatologist issue" and walked out. Mind you I took my son in there to get his removed a month ago by a different Dr. same issue same urgant care... but for some reason this "Dr" that came in couldn't treat my 9 daughter and made her feel like crap. she's in pain and we are now going to another urgant care for help. Do NOT GO HERE IF YOURE BLACK!

Easy to setup appt via my chart, location is under some renovation but signage good and very…read moreaccessible. Friendly staff, and very efficient.

After discovering a mass during a routine mammogram, I was scheduled for an ultrasound. The…read moreradiologist came into the room and told me after the ultrasound that I would need to come back for a needle aspiration, possible biopsy, and that I would have lifting restrictions for the remainder of the day with that procedure. When I came back for the needle aspiration, the staff were casually talking about the weather getting warm and taking their dogs for a walk while I'm lying there wondering if my life will go back to normal or if it will be upside down from a resulting cancer diagnosis. After the needle aspiration I had asked for the restriction paperwork. I was informed that they couldn't find any type of paperwork to support what the physician told me. I said I'd call back if I needed it. When I returned to work I was asked by my manager to provide it. I called back to request it. The woman on the phone seemed bothered and irritated by me and insisted that since no biopsy was done that there were no restrictions. I had made previous arrangements regarding my work day based on what the physician told me at the previous visit. If a physician instructs a pt to limitations, then it is the imaging center's responsibility to provide that paperwork. If not, that is bad patient care. It felt like since there was no concern for cancer that they didn't want to be bothered with me any longer.

This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

Had to come in for a check up on my thyroid, had a biopsy years ago and this is just a part of the…read moreroutine. They are prompt but friendly and I've always had different techs when I go in, but they are friendly and professional! If you have to have imaging done this is a great place! They also get the results out very fast!

I have been here a few times and each time they have been very friendly. They are pretty quick with…read morethe service and will explain to you if you have any questions. The office space is very clean. You can do a walk in or do an appointment depending on the type of service you are getting done. Today I had Peggy who did my service and she was very friendly and would ask if I need a break or anything.

The staff is always wonderful. They are kind and take their time. Blood draws always go fast. The…read morelobby is always clean. I like the express checking and that I can make an appointment. The nurses always are gentle and very informative.

This is a great place to get a mammogram. It's not super busy so you can just walk in without an…read moreappointment. Anytime I have ever been here everyone is always really nice. I had to get a blood draw for my doctor appointment next week. I was able to get my blood drawn, and then just walk over and get my mammogram. Very nice to be able to get both things accomplished at one spot.

I see a lot of the negative reviews on here are many years old, but I have had 95% positive…read moreexperiences here. Got all of my prenatal care for my first pregnancy done here, and coming back for my second baby. The only negatives I've ever had are some occasional rude-ish ultrasound techs, but the doctors and nurses are TOP tier, I love them. Dr. Kim was my OBGYN, but she has since moved to be a full time laborist at Riley. She was as personable and kind as they come. Everyone in this office is so pleasant and supportive, I'm so happy to be coming back for baby #2.

I went in for a regular chkup and specifically requested no male intern... yup male intern in room…read moreand was one did cervical check up. I asked him 'why do you want to be a gynecologist' he replied 'I'm not'! My dr just sat at table typing on computer! I've never felt more violated! So disgusted by this treatment and disrespect i never went back!