Great customer service and they get you in and out quickly. The one guy that works the machine name…read morestarted with a n R (sorry I don't remember), was very nice and seemed to care in just the little time I was there. Professional with that touch of human.

Very happy with this place and the people who work here, legitimate MRI's for a third of the price…read moreDefinitely will go back if I need any more work done super impressed with the people and how nice they are

I had imaging done at NWR in Carmel, today…read more I appreciated the text reminder with location and timing details. The online check-in was cumbersome. There were mistakes in pre-populated info that I wasn't able to fix to complete the registration. They also asked questions that I thought that my physician should have answered, because I didn't know the answer. Any way, I filled out 3/4 of the forms on line, but that didn't matter, because I had to fill them out again when I arrived. Plan 20 minutes to fill out forms. The nurse was professional, friendly, thoughtful and knowledgable. She carefully explained the procedure and what to expect. The tech was efficient and helpful. The offices are immaculate (I think they just moved into the facility). The scanning equipment (seems to be) state of the art. The scans were completed in the promised amount of time and I was allowed to leave. I think they send results to my physician. I guess I should have asked, but it would have been nice if they told me. Minor suggestions, they could provide more reading material for waiting (or tell me to bring my own). Some art on the walls would also be a nice distraction. And coffee/water for waiting family members would be nice. All in all, they get the important part right.

Billing is consistently inaccurate. Hard to get through to an agent. Most agents are very difficult…read moreto understand. Although Medicare claims and MSN's clearly show $0 patient balance Northwest Rad continues to bill. They won't follow through with Medicare themselves, put the burden of proof on the patient Test results are also very slow to come in.

I'm sure it's great but there's a sign on the door that says hours will be "inconsistent." Not very…read morehelpful when you need an X-ray.

The front office ladies are so nice! They were positive and welcoming as soon as soon as I stepped…read morein the door. I had some difficulty finding my order form for an xray and they were happy to help. They found it for me quickly and were efficient with the whole process!

I am in the throes of a complicated work related injury. Due to the nature of the situation, my…read moreselection of providers is very, very limited. I have to travel to Indianapolis to see my doctor, have surgery, etc. I was told to show up a half an hour before my appointment. I was then given the wrong time for that appointment. When I arrived, the technician was running behind. This perfect storm resulted in me sitting in the waiting room for almost two hours. The next day, I had to go all the way back to get a copy of the images and the report because they refused to fax that report to my doctor. A simple MRI took up two days of my life. That's not okay.

I had scheduled an appointment for 3:30pm so I could go after work and not have to take a vacation…read moreday. Happy me... I get a text the day before to confirm my 3:10pm appointment. What? I called to see what the deal was. Found out that my appointment was for 3:30pm but I was required to check in by 3:10pm. Told her I could most likely be there by 3:20pm, which wasn't good enough. Asked to reschedule, but apparently that is the latest appointment of the day. Would have been nice to be told that at the time the appointment was made. So now I am forced to find a new place for my mammograms... wow... 10 minutes

could give fewer stars I would!! These people are SOOOOOOO unprofessional. I arrived about 10-12…read moremins early for a 5:30 appt, and the receptionist women had just received their door dash dinner order, so, as I sat and waited (till 5:42 btw), they proceeded, right there at the front desk, to dig into their meals. Once I was FINALLY called back, they insisted they preform an xray on the complete OPPOSITE end of my body where the MRI needs to be, for a condition involving fragments of NON METAL but they wouldn't believe me that I know what I'm talking about. Then, after that, they wanted to Cat Scan the area...all before the scheduled MRI. Like. No. So I gathered my things and I left without a word because I'm no bodies dollar sign. I'll live with my arthritis pain if I would have to encounter people and places like this again for treatment. Never again. Less than 1 star, for sure.

For an MRI. Got the appointment quickly, taken care of by Aislin and Nader. So quick and efficient…read morewhile being warm and friendly.

From the owner: You do not need to go far for high-quality imaging services. At RAYUS Radiology, we know that…read moregetting an MRI, CT scan, or X-ray can be a daunting prospect. That is why we make it as easy and convenient as possible for you to get the care you need. We are conveniently located off I-69 on Tegler Dr. in Noblesville, IN, with ample parking for patients and their families. Our staff is dedicated to providing you with personalized attention and state-of-the-art imaging technology, so you feel comfortable throughout your entire visit. Whether you are trying to get a better sense of your overall health or just want a more accurate diagnosis for an injury or illness, we can help. We understand that some people may be nervous about having an MRI, CT scan, or X-ray--for some people, these scans can seem scary or invasive. But at RAYUS Radiology, we want everyone to know that these scans are safe, and we will do everything in our power to make sure your visit goes smoothly from start to finish. Call our Noblesville office at 317-846-0717 to schedule an appointment, ask questions, or learn more about how we can help you today.

My insurance had found this place due to them being the cheapest place to go to for a Cat scan with…read morecontrast. It was easy to schedule the appointment. The facility was easy to find with easy parking. When I walked into the gilding I was greeted and checked in. They gave me paperwork to fill out. I didn't have to wait long after turning in the paperwork. The process for the scan went really good at first I thought it was lengthy due to me having to pee really bad after receiving the contrast. The worker she told me I could go but I told her I would just wait until everything was finished. The care I received here was phenomenal and the worker who worked with me was very friendly and she explained everything she was doing to me. I loved being able to be involved with every step.

I went to the Carmel location for a breast MRI. When it came time to inject the contrast, I…read moreexperienced extreme pain and screamed out for them to stop. The two techs came out and discovered that they had not put the IV in a vein so the saline and contrast was injected into the soft tissue of my arm. I had a bubble the size of a softball under my skin. I was sent home with an ice pack and had to return two days later to have the contrast part of the MRI repeated. When I returned for the remainder of MRI, they had an actual nurse put the IV in my arm. I proceeded to get in the machine and the techs did the rest of the MRI. But when they moved me out of the machine, they realized that the contrast and saline did not go in my arm at all. Instead it sprayed out of the open port on the IV and was all over the floor. After cleaning that up, they asked if I wanted to stay and complete the MRI and they said they would inject the contrast by hand rather than having it go in via a programmed release. I agreed to stay and on this third try, the MRI was finally completed. Needless to say, I felt like I was in the presence of very unprofessional, untrained people. I will never return to this place for my future breast MRIs.

Massive waste. They completely ignored everything I told them about my conditions and what to look…read morefor: bone abnormalities and joint damage from 2 rare genetic conditions. Instead of looking at bones in my leg and foot as instructed, the radiologist report said it was a "normal MRI of the calf", completely missing a minimum of 2 obvious bone problems even I could recognize. When I complained and asked (at least twice) for my imaging to be read again by a better educated radiologist, I was ignored. I now have 3 separate MDs and a few other medical professionals agreeing that there are fractures and other bone issues shown in those images. Still, I have no new report from them to send along to specialists who might help me surgically, yet they continue to harass me for payment. I'm delayed in getting the care I desperately need because of their incompetence and am now a full time wheelchair user as a result. I wasn't at the time of my imaging, FIVE MONTHS AGO. I even taught these folks about both my conditions and exactly what to look at and why, yet it was all a waste. Why would i need info on my calf when the pain is in my tibia, talus, and calcaneous bones or up behind my kneecap?! There was zero mention of any calf pain from me, but that's where he focused his report. Negligent, ignorant, careless, lazy.

My doctor referred me for a CT scan. I was kind of nervous about the procedure but the whole…read moreprocess was very smooth, very professional. The staff were friendly and comforting. The procedure itself was quick and easy. The staff explained everything clearly. Would definitely recommend again.