We got a big circular crack in our windshield on the first day of our trip. Stopped in at Jake's…read moreto ask if it was serious and would it hold till we got home. The service manager checked it and assured us it should be fine. No charge. Such a nice fellow. Clearly a good company, would recommend.

So we had hail damage (no surprise in SD) and then deer damage when a deer decided to occupy the…read moresame lane as my wife with my truck. Ram 1500 Laramie, something new for me. So our insurance people suggested Jake's. My wife took the truck there and before we even were finished with the estimate, the insurance company had paid the claim. Almost $10K damage. We were moving to MD the next week, and Jake's guys got the truck in, fixed it, and got it back out within 6 days. Terrific customer service and expert repairs. Even fixed an annoying rattle in the headliner. For a little town on the border of the Black Hills, it is amazing to me that people like these guys exist. Truly the best customer service we have had in years. Outstanding work, and outstanding work ethic. Thanks guys. We really appreciate all your efforts.

Came to my home to figure out why my SUV wouldn't start. Then came back with a new battery!!!…read moreAwesome service!!! Terry and his people are amazing!!!! Thank you!!!!

Great repair shop with great people! Gets you in and out quickly and very courteous. And…read moreaffordable! Highly recommend!

We are from out of state "Calif" our car broke down in South Dakota during the Sturgis rally,…read moreluckily we had our Harley! I had the Chrysler towed to a dealership with no help! They recommended a dealership in Spearfish SD. I delivered it there, 3 days later I received a call to let us know they don't have the time to even look at it! Then thank God we found "Motor Service" these guys are the best! Had our car one day... FIXED! Cooling Fans shorted out.

Let's face it. You NEVER want to have to take your car to the shop for an auto repair. But when you…read moredo, I recommend this place. They know what they're doing and do a great job with great service. Sometimes they get busy, so if it's something that can wait, call ahead and make an appointment.

I filled up with gas and would use them quite often. I needed an oil change. They could get me in…read moreright away. When presented with the bill, they told me they had to add an additional half quart to my Mercury auto which usually takes 5 quarts. Their charge was an additional $4.48 for the half quart. Total bill for oil change for my car was $60.42. I am 75 and have had multiple oil changes in my lifetime, but have never paid over $50+tax. Cannot recommend and will never use their service again.

Spent the day touring Deadwood and discovered I had a tire with a slow leak that needed to be…read morerepaired at 5:40pm Monday. I called everyone within 10 miles of Deadwood, SD that was open and no one but the young man at Williams 66 in Spearfish would agree to stay open and plug my tire. Thank you for the excellent customer service from a desperate tourist.

Dropped my car off because I was leaving for a few months for training in the national guard and…read moreneed the exhaust welded. While I was at training a groundhog chewed through my wiring harness. A dog got out and tried to get the ground hog and chewed up the bumper and damaged paint on other panels. I was never contacted about the damage and the exhaust was never fixed until I was back and they gave me the car back with damages never being fixed. Sent the car back to get the grill fixed and so the bumper would stay on properly and headlights would mount. Called frequently and got ignored or told "we don't have time". After months of poor service and quality I got tired of playing games. Car still has damaged paint to hood, bumper and fairings. Lack of integrity and responsibility.

Truck broke down while passing through town and they quickly took great care of me. I'd be alot…read moreless scared of taking my stuff to the mechanics if they were all like this. Bill was cheaper than expected.

I had hoped to change the oil and brakes on my F350 prior to leaving on an adventure across the…read morecountry, but I didn't. My truck threw a code arriving in Deadwood from MN and my exhaust filter was plugged, 16 miles left to go until it limited me to 50mph, FUBAR. Called Tyler and he was on it. Ran his diagnostics, ordered the parts and I was back on the road in 3 days. Service with a smile, I highly recommend!

Fast and friendly!…read more We rolled into town with a quickly deflating tire. They patched us up and we were back on the road.

While on a memorial drive, of sorts, to take my father's '63 Mercury from Iowa to Seattle, the…read moreexhaust hangers broke and dropped the muffler on our way into Spearfish. We were referred to Queen City Tire Alignment & Exhaust and they made room to get us on our way. John and his crew went above and beyond to make the repair and did it for way too little money. I will forever be grateful that we met these folks. They did not have to help, but they did. They were fast, professional, and honest!

The Transmission Specialists saved me thousands of dollars, and I am extremely grateful to Brian…read more After driving hard through the hills in South Dakota on a very hot day in a 1986 (vintage) Toyota Motorhome, I experienced some mechanical problems. The first place I went to help was Southside Auto Repair in nearby Deadwood, SD (See my very positive Yelp about them). After fixing an electrical issue, I was still concerned about my engine/transmission. Southside referred me to the Transmission Specialists. I went to the Transmission Specialists and their backlog of work was a week out. At the time, I did not want to wait, and sought out another mechanic to fix the issue quickly so I could be on my way. The new mechanic suggested a new transmission and over $5,000 in repairs, My friends, family, and social network advised me to run fast and far from them. (Beware of the Auto Doctor in Spearfish - I Yelped about them.) After sticker shock, and a good night's sleep, I called the Transmission Specialists and scheduled a diagnostic, a week and a 1/2 away, and stayed in a nearby camp ground for about $250 a week. When the day came, Brian test drove my motorhome, checked everything out, and suggested a few minor repairs (less than $500), and some of those could be delayed and performed by another shop. No new transmission, no rebuilt transmission, and no unnecessary repair bills. Thank you, thank you, thank you Transmission Specialists! As a side note, I noticed that progressive technical related-certifications, as well as thank you notes and acknowledgements from the community, graced the walls of the shop. Brian is a very upstanding, honest guy, and sincerely appreciate his knowledge and expertise. You also may wonder why I gave this shop 5 stars, since they made me wait over a week for service. Here is my philosophy on goods and services in general...You may have it good, inexpensive, or quick - pick 2, you don't get to have all three. The Transmission Specialists are good at what they do, and therefore have a wait list, they were also very cost-effective. I was fortunate to have the time to wait for the expertise.

We were heading into Spearfish when the O/D on my automatic transmission went out. We have a 2001…read moreFord F350 and we were hauling a 27' travel trailer. We pulled into an RV park and began the search for someone who could work on the truck. Several local recommendations later we ended up calling Brian at Transmission Specialists. He was backed up with other customers but, since we were broke down while on vacation, agreed to look at the truck to see what he could do. We determined that a remanufactured transmission was the best course of action and Brian recommended two sources. We decided to order one. Took several days to arrive but when it did, Brian put us ahead of his other customers (again) and installed the tranny. We continued our trip to Georgia and returned home to Oregon. Nary a quiver out of the new tranny for the rest of the trip. Brian was courteous and knowledgeable. Highly recommend Transmission Specialists if you are in the area and need service. Thanks, Brian.