Last year my friend recommended this place and to see Kim when I needed glasses. I already had a prescription. Kim helped me find exactly what I was looking for, gave me lots of information that was helpful to me and was so pleasant. She didn't rush me a I was looking at a lot of frames & kept bringing more out for me to look at. She gave me honest opinions and that helped. I went there again this year & asked for Kim's help. Again pleasant as ever and so helpful. I like to patronize local businesses. I would suggest a raise for her and as a good gesture a pizza for lunch! She is the reason I went to your business this year. Good help is hard to find! read more

Fantastic staff and providers who offer truly individualized care. Have never had anything less than exceptional service!

So I took my grandson to pick his glasses up a long time ago, I wrote a negative review since they were made wrong, never looked to see their response, they claimed on the review that they were made right, admitted to me when I rejected them that they were wrong, he has an appointment tomorrow and they claim I'm not allowed in their business, they are just mad because they had to send them back to be made right and are harassing me his grandmother because I did not accept a script that was not right, he has a very strong script that requires a high index lense, I would never recommend this place, I hope when he is 18 that he goes somewhere else, I would give them a minus if I could, his grandfather will have to go in while I wait in the car, I plan on reporting this business to the BBB read more

I had a very good experience at Ives Eye Care yesterday for my annual check up. The staff was friendly & courteous. My appointment probably took longer than usual because of me chit-chatting...but I actually like that. I liked the fact I wasn't rushed...and the staff took time to listen and engage in conversation with me. Dr Alexa was thorough & professional in her examination. I always feel very comfortable here...and happily recommend Ives Care to others. Keep up the good work! read more

I just want to share my very unpleasant experience I had with Ives Eye Care business in Murrysville. I have a visions insurance, and all I needed was an annual check up. Dr. Ives has recommended a more extensive exam as she was concerned about the beginning of glaucoma. She assured me that the additional 1 hour exam will be covered by my medical insurance, not vision. The result was that I had no beginning of glaucoma (did not need that test on the first place); I have dry eyes and need fish oil (they wanted me to buy there) plus eye drops. And then came the bill... over $300. My insurance covered only $19 of it. Btw, it is not my first visit to an ophthalmologist, and never in my life I paid more than a copay of $20-$40. I thought it was a billing error and went to talk to the billing manager. The manager stated it is what it is, and if I don't pay it, they will submit it for collection. Then she rudely got up and walked away right in front of me. I couldn't believe it! So unprofessional. Beware! read more

I went to Ives Eyecare in Sept. 2019 to get a prescription for a new pair of glasses. When they came in I could immediately tell the prescription was wrong - I couldn't see anything clearly - near or far - and they gave me an immediate head ache. They had me come back in to see Dr. Ives again, who insisted that the prescription was correct, that I just had to get used to wearing the glasses. When I went to another Dr. they discovered that the script Dr. Ives gave me was off 75% in one eye, 125% in the other & my astigmatism hadn't been taken in consideration at all. I could immediately see 20/20 with the new glasses. Going to Ives Eyecare was a $415.00 mistake I wish I hadn't made! read more