My husband and I were in the area on vacation, and he managed to step on his glasses, breaking them…read morecompletely. We called the store in the morning, got an appointment for an hour and a half later. When we went in, we were on a tight schedule, because we had reservations back at our hotel for an activity we had already pre-paid. So, we asked them if we could be out of there in an hour. They said they would sure try, and they did! They were very professional, they didn't try any of the annoying upselling you sometimes get at eyeglass stores, and they had the glasses ready for pick up the following morning. The staff were very friendly and helpful, I can't recommend them enough.

We went in because my daughter ran over her glasses with the mower and we needed to replace them…read moreright away. It was time for her exam anyway so I scheduled an appointment. They allowed us to go through the entire exam, with us telling them several times that we only came there because of the one hour glasses, and then told us that they no longer do 1 hour! There was no mention on the website when we made the appointment. They said nothing when we got there. We waited over 20 minutes past my daughter's appointment time. They did her glasses exam but not her contact exam so they had to take her back to do that. During this time we had mentioned several times to different people that we were there to get glasses that day because my daughter had run over hers with the lawn mower. Then they had her pick out frames. It wasn't until we were discussing which type of lens to purchase that they finally told us that they no longer do 1 hour and it would take a week to get her glasses. We told them that after that treatment we would not be buying glasses there and we took her rx elsewhere. I feel lied to. I could have been informed of the change in policy when making the appointment, when checking in, when speaking to any of the employees, or even by a sign in the window. This was certainly not the first bad experience we had there but it will be the last. I will never step foot in that place again.

I visited America's Best in Greensburg specifically for the advertised "2 pairs for $95 with a free…read moreexam" promotion. I wear simple, inexpensive black frames and thought having a second pair for work would be practical and convenient. The exam itself lasted maybe 10 minutes. While the doctor was polite, the appointment felt rushed and my concerns were brushed aside rather than addressed. I later learned I was the last patient of the day, which unfortunately showed in the level of care provided. The experience only declined from there. After my exam, I stood looking at frames for over 15 minutes without a single employee offering assistance. When someone finally spoke to me, the interaction was dismissive and unhelpful. When I asked basic questions about pricing and which frames qualified for the promotion, I was simply pointed toward a small section of frames and made to feel like an inconvenience for asking for clarification. The most frustrating part: after being directed to the wall that supposedly qualified for the 2-for-$95 deal and selecting two frames from that exact section, I was quoted $465. There was no clear explanation -- just an attitude that implied I either didn't understand or couldn't afford what was being presented. As a local business owner, I would never allow my staff -- or myself -- to treat customers this way. Respectful communication and basic assistance should not be too much to expect. I left paying only for my exam and with a prescription I now have to take elsewhere. This was not just disappointing -- it was unprofessional. I would not recommend this location.

I went in for a follow up from an initial visit at a different store. Staff was very helpful. The…read moreOptometrist was really helpful, corrected the prescription. This visit was 100% improvement from the other store. Lenses were ordered and I will have the correct vision- not excuses. Great job staff at the Greensburg store!

Unfortunately this is a Premier Provider for VSP Insurance. I came in on Sunday and waited 30 min…read morefor zero help and came in again on 2/25/20 at 11:00 AM E or so and waited 40 min and only one person able to help customers and one employee on phones. No help, understaffed. Westmoreland County needs a Warby Parker! Reality, I wanted to use my insurance because it is very good coverage but at the end of the day I am willing to pay out of pocket for quality service! I will NOT be returning and would suggest to anyone thinking that you can get in and get out...before walking in...if you see only two employees working and any customers Don't Go...you will be ignored. Oh the biggest convo going was how the one employee was going to have to work until 7PM w/no one else! Sad...

The staff at this location is very helpful, and knowledgeable. The optometrist was thorough, and…read morecommunicated my exam results in detail. The sales/techicians staff is very good, and friendly. My only complaint is this location does not have the same equipment that the Pittsburgh location has. I'm not sure what the machine is called, but it takes digital pictures of your eyes so you don't have to have them dilated.

The worst pair of glasses I ever bought. They sure as Hell did not break any speed records getting…read morethem made. I asked for a full time DARK tinted - did not get any tint. I asked for bi focals without the line. Got the bi focals, only the bi-focal for small print reading is on top. (DID NOT ASK FOR THIS). Read several complaints about tint coming off.

I live in California and am in Greensburg for work. For one reason or another I packed exactly ONE…read morepair of contacts and NO back up glasses. Of course, I ended up losing a contact and feared I'd be blind in one eye for the whole week. But I called Walmart Vision because that's where I bought my contacts with in California, and wow the service was incredible!! Cara and Cindy both helped me out and were so incredibly kind and patient. They called, faxed, and worked with my optometrist in California to get my prescription. When they didn't have my contacts in stock, they let me have a sample one to help me see because I'd be without one otherwise. This is the type of service that will keep me coming back. Thank you so much to Cara and Cindy for everything!! You're both life savers!