Great therapists. They are all amazing and I walk out feeling so much better. Love working with…read moreDarima, Hashti and Andy. Can't say enough good things. Wanine at the front desk is also helpful, calling daily to resolve issues. Grateful they have her. Working with this team is like winning the lottery. Scheduling can be a challenge but that is only because they are so good - so even though I highly recommend them, please don't take the appointment time I may want :)

I went to Ivy Rehab to prepare for, and recover from, hip replacement surgery. When I was…read moredischarged from physical therapy three months after surgery, no one would know I'd even had a hip problem. My primary physical therapist was Christine. She was amazing -- supportive, encouraging, and seemed to know just the right amount of push I needed. And really, the whole crew was warm and welcoming, working collaboratively to get me back on my feet. I could not recommend them more!

The first session was good. The other sessions were weird. The employees would plop a thing in…read morefront of me and walk away. It is one of those situations where you have to constantly ask for help. The TV is really loud and it is hard to escape. I might have offended someone when I asked them if they could turn down judge Judy and that is why I wasn't helped as well as other people. It wasn't my best experience.

Amazing Staff. Dr. Linn is so nice and caring. My Son had…read morethe smallest finger fracture and she helped him so much! He's about to have surgery and without Dr. Linn he would be in terrible pain.

I could not have been happier with every single person at SOS! From the scheduling to the amazing…read morephysical therapy (I mostly saw the wonderful Marie), I am a new person because of them...

The staff here is great, there's a good amount of space, nice natural light that comes in to the…read moremain PT space and usually great music as you do your exercises and stretches. Great location, too, with a lot of access from public transit.

Solid PT. Karina was awesome. Knowledgeable, careful, fun, personable and getting me back to being…read moreconfident in the gym. Thank you! Highly recommend.

My PT, Alyssa Bondi, was incredible. In addition to always being friendly and positive, she was…read moreexpert in her knowledge and most importantly, was able to communicate the whys and hows of what I needed to do to get the most benefits.

The staff this time around is top notch. They are attentive and work in unison every time I have a…read moresession. Answers are provided in detail whenever I have a question to ask about the injury or progress. Quality organization.

I want to recognize the two young ladies who work the front desk on their respective days, along…read morewith Mostafa. They are the reason I continued my physical therapy at this clinic. The front desk staff have always been welcoming, kind, and professional. Mostafa has been exceptional. He genuinely cares about his patients, takes the time to explain what he's doing, pushes me appropriately during therapy, and has played a major role in my recovery. I was seriously considering transferring my physical therapy elsewhere because of my experience with Charming. Despite her name, I did not find her to be welcoming or professional. I often felt dismissed, uncomfortable, and unwelcome, and it negatively affected my experience at the clinic. Ultimately, I decided to stay because I began working with Mostafa. He reminded me what quality physical therapy should look like, and he's the reason I've continued my treatment here.

Beware of shady charges. I paid $95 for a 20-minute session then was sent with a bill for $730 for…read more"evaluation" and "therapies" during that 20-minute session. The billing division is flawed and corrupt.

The physical therapists are great but beware of shady billing practices. My husband started going…read morethere last fall. Evolve submitted the claims on behalf of one of their providers (not the therapist my husband saw) who was in network. But then in January, they started submitting the claims on behalf of a provider who was out of network (even though the previous provider is still in network) without even notifying him! The explanation the billing department gave my husband was super convoluted and shady. Needless to say, he found a new place for PT.

I highly recommend Dr. Stephanie Chan! When I first visited her, I was dealing with a…read moresemi-herniated disc that left me struggling to walk and feeling quite hopeless about my recovery. From the moment I entered her office, I felt reassured. Stephanie is very approachable and took the time to thoroughly understand my condition. She developed a personalized treatment plan and guided me through each exercise, ensuring I felt comfortable and confident in my progress. After just a few sessions, I noticed significant improvements. The pain began to diminish, and my mobility increased. My previous experience with another provider (Spear) was frustrating, but working with Stephanie has been an expoentially more positive experience. Now, I'm back to enjoying the activities I love, and I truly appreciate her support throughout this process. If you're experiencing back pain or any injury, I encourage you to see Dr. Chan. She genuinely cares about her patients and has the expertise to help them recover. Super grateful for her!

Never have I received such personal, focused care from a medical provider. Stephanie is attentive…read moreand brilliant and I would not be where I am in my recovery without her. She made physical therapy, somehow, a joy to return to every week. I am sad to not have her after I moved to Milwaukee. She also worked with me on billing and insurance issues, and has checked in with me even after I've moved away. Make an appointment with Dr. Stephanie Chan, you will NOT regret it!!!!!

Great therapists, Gregory Aviana is like an Einstein in physical therapy. He's creative and he's…read morethere to heal and not take. He and his team were absolute professionals.

I would say 3/4 stars for therapy and 1 or even negative stars for dealing with insurance, billing…read more... I would never go to an Ivy Rehab facility again. I had a series of compounding injuries last year and in different referrals went to Spear, Park Sports, and had in home therapy and there are definitely pros and cons to all of them. At it's best, I definitely got more attention and personalization from the physical therapist at Park Sports than at Spear. But at it's worst, the therapist seemed uninterested in being there, arguments over pulling down the parallel bars needed to safely do the exercises I needed, and sometimes attitude about asking for a rest. I'm really grateful for the good sessions, especially in the beginning. But even if it was sporadic, having those negative sessions and not knowing what energy I would be met with was difficult. I was also asked to redo my progress survey so it would look like I had improved more than I had to corporate. Like Spear (and all PT I've had in NYC) the therapist meets with you for about 15 minutes and then supervises while also treating several other patients. I've now moved and benefit from greater one on one support. In terms of insurance and billing, it felt like no one was communicating or keeping track. The front desk would tell me to ask the therapist who would tell me to ask the front desk. I was pressured to front load my sessions (they even wanted me to come in several days in a row, which I pushed back on). I didn't even know I'd gone over my allotted sessions and was told I would definitely be able to get more through insurance ... Then got a surprise bill for over $700 right before Christmas. I did not get calls back from the front desk, and Ivy rehab has been incredibly difficult and at one point rude to deal with. They say my insurance just hasn't given an answer to the forms they submitted. My insurance says the forms where never submitted and they don't even have records of my last month of sessions being submitted for insurance at all. It's a mess. I was told they would put a pause on the bill while insurance decided, but they sent it to collections without warning me. I don't really know who to believe. By contrast, Spear and insurance/billing was 100% clear and everyone was always on the same page (my therapist there helped me space out the sessions to cover the whole length of anticipated recovery time) and insurance showed everything being submitted on time. As I said, I have mixed feelings of gratitude and frustration. I would say if you want to work with Park Sports be ready to be on top of the insurance and don't let them front load your sessions if you have a complex injury with an unknown projectory.