As a paramedic, I've been in and out of countless rehab and nursing facilities, and I've seen…read moreeverything from the worst to the best. Norview Heights Rehab and Nursing is truly one of the best. The environment is exceptionally clean, the staff are attentive and professional, and nursing and physician support is readily available when needed. Management is caring, approachable, and takes the time to listen and respond to concerns. It's clear that patient care and comfort are top priorities here, and it shows in every interaction

I was nervous about starting Spravato but am so glad I did. Dr. Hall is great and MA Melissa put me…read moreat ease during my very first session when I was nervous and has taken great care of me during my treatments ever since. Any time I reach out with a question she has an answer for me right away. She even remembers which hard candies are my favorites and has a couple ready for me. She has a warm, friendly, down to earth demeanor and it's clear how much she cares. The are just a few small examples of many but are a huge part of my satisfaction with the care I receive. She is a valuable asset to the practice and deserves to be recognized as such.

Today is my first appointment for therapy at Alpha. As required I was 1/2 hour early for my 1300…read moreappointment. I arrived at 12:30. All the doors are locked to their office. I called the office nobody answers the phone. Ad to that, I had to Uber to this appointment because I did not have a driver available, So now I am sitting outside another office in the smoking area because it's about to rain and there is nowhere to sit and stay dry and my car is at home. This by far is the most unprofessional practice. The entire staff goes to lunch at the same time. Why require patients to be early when the office is clearly closed.

Aveanna Healthcare, LLC offers home health services across the U.S. and has 7 locations in…read moreVirginia, with the local ones being those in Virginia Beach, Norfolk, and Hampton. Their Virginia Beach location offers clinic-based and home-based services through contracted, home-based Early Intervention (EI) services in partnership with local cities' Infant & Toddler Connection of Virginia programs. -- TLDR -- The rating is an average of unacceptable admin services and excellent therapist services for a 2.5* rounding up. -- Services -- At this location, Aveanna provides pediatric services to include occupational, speech, and physical therapies. Aveanna has a team of hundreds of therapists who provide clinic-based outpatient and/or home-based Early Intervention (EI) services (specifically for children under 3), which is a parent-coaching model. -- Therapists -- Our experiences has been with the Early Intervention (EI) providers. They make a point to check-in at each session about how the child has been doing, what's working/not as far as the interventions, and model interventions based on what the family identifies as the main priority (which fits in with the overall service plan made with the family). The therapists also ask about other therapies that the child is receiving and generally try to compliment those. Sessions end with what with the parents would like to work on until the next session. The success of this model is really dependent on the parents carrying it out, but it also can be the most effective when therapies are incorporated throughout the day and week and not just for a session or two per week (like clinic-based appointments). I found their pediatric speech therapeutic services to be excellent and would highly recommend them! Their SLP was essential in helping us learn child-led strategies that reflected the approaches of Laura Mize. The SLP provided lots of individualized strategies that helped us build up imitation (gestures, sounds) to eventually build to speech. -- Office Admin -- Working with Aveanna's admin staff was a terrible experience. After following up over the course of a month which culminated in me having to call and speak to 5 different people in the same day, by the end of it, they still were unable to correctly account for what was going on. The staff did not know the services they offered, but worse than just not being able to provide information, they provided lots of misinformation that conflicted with what they had provided in prior weeks. They lost my child's initial files. Their incompetence let to a month's delay in connecting my child to services. I did not follow through on their clinic-based services (which had a 9 month waitlist at the time), and thank goodness, because they also provided inaccurate information regarding their services in relation to my insurance. -- Insurance Know-How -- Thankfully other providers are well-versed in insurance and what options were available to us, because this office not only delayed our ability to connect to services because they literally did not understand their own services they offered. In case it's helpful, if you likewise want to line up clinic and home-based early intervention (EI) services for speech, you either need EI to not bill your insurance or you need to use Aveanna as your clinic and EI service provider. Also note that if your child is under 3 and you have Optima, your only choices for clinic-based OT are Sentara or CHKD (not Aveanna). We were linked with Aveanna for EI services, which is the only form in which I would recommend working with them. -- Assessments -- Because we are using their EI services, the Infant & Toddler Connection of Virginia program for our city arranges assessments and service coordination. If you go to Aveanna for clinic-based services, Aveanna would do initial assessments and goal setting with you. As mentioned above, I started this process with Aveanna and their clinic lost the information. -- Scheduling -- Since we are using their EI services, we schedule directly with each therapist for the next month's session dates. Therapists have always been prompt and keep their scheduled times. If you go to Aveanna for clinic-based services, Aveanna admin staff would work with you. -- Environment -- If you do home-based services, it helps to have a calm, quiet place to give updates, get info about techniques, and get the most out of the therapies. -- Conclusions -- Ultimately our particular therapist was a good fit for us using the Early Intervention home-based service model. Thankfully we have a service coordinator through Infant & Toddler. I was told by Infant & Toddler that Aveanna is their largest contractor employing pediatric therapists, so they often have someone to staff your child's case first and are able to accommodate the referrals. It's worth working with Infant & Toddler to contract a therapist there, but not directly.

This is by far the best disability thing I've been to I'm 100% permanent but I wanted to add on…read moreburn bits little sick PTSD TBI In these docs was very patient with me. Secretary of a sweetheart gave us free one this place is going to help us vets thank you for all your help. BM1 USN Retired.

I don't think there is ever a more caring, compassionate and competent group of caregivers to help…read morewith your family when in home care is needed. Adrianna Tucker is the owner and literally treated my mom and stepdad as if they were her own. Helping to coordinate care, arranging for doctors visits, helping my mom with household stuff- Adrianna and her staff are amazing. I would highly recommend them to anyone who needs extra help with their loved ones.

My son broke his arm in September 2024, and we took him to Wardell Orthopaedics for treatment…read more While the medical care itself was adequate, the billing experience has been frustrating and deeply disappointing. At the front desk, I explained that I wanted to pay in cash and was told the visit would not exceed $250. I paid that amount in full on the spot. Shortly after, I realized I had my insurance card with me and asked if the payment could be reverted so insurance could be used instead. The receptionist assured me that it wouldn't be a problem and processed it accordingly. Fast forward about a month, and I receive a bill in the mailed more than $1,100.00--a shocking amount that's over four times what I was initially quoted. Had I known this would be the outcome, I never would have authorized the insurance switch. The original agreement was a $250 cash payment, which I honored in good faith. This situation feels deceptive. There was no clear explanation of how using insurance could lead to such an inflated charge. It seems that once insurance was involved, the pricing structure changed entirely without my consent or proper disclosure. Patients and parents deserve transparency--especially when dealing with medical emergencies involving children. I strongly urge Wardell Orthopaedics to review their communication and billing policies. This experience has made me question whether I can trust this practice with my family's care in the future.

After being rear-ended on Memorial Day (while on the way to Duck Donuts, might I add), I was told…read moreto come to Harbour Rehab to fulfill my PT requirements. To be honest, I was not even a bit excited to begin going to PT. They have a 6,000 square foot facility INSIDE of the Bon Secours' Harbourview Medical Center. At first, it can be a bit difficult to find. If you park in the main medical parking lot, then head into the main entrance you will see the Wardell Ortho/Harbour Rehab entrance near the sandwich stand. The facility is quite nice, large windows surround the rehabilitating floor overlooking a small lake. They, also, have a television in the waiting area and free WiFi for patients. I've been seeing a Physical Therapist named Ed and a Physical Therapy Tech named Karen. Both of them are absolutely phenomenal to work with, I highly suggest asking for the both of them since they seem to have an abundance of experience/expertise. I have heard nothing but good things from fellow patients and friends of mine about their positive experiences. They have won "Best of the Best" so many times in HR that they have to find creative places to put them!

Natalie is an amazing provider who is both thorough and understanding. She genuinely understands…read morewhat it's like to work in healthcare and has been incredibly helpful in working through the unique challenges that come with being a pediatric nurse.

I cannot say enough good things about Dr. Lilliana Kim. She is compassionate and kind. I never feel…read morerushed in my visits and she takes the time to understand her patients issues and treat them holistically. For the first time I found a mental health physician who cared enough to not just prescribe meds but truly get to the bottom of my concerns. Honestly I would never see anyone else She was a game changer for me and helped me understand and manage my concerns within a month of starting with her. She is a consummate professional and I highly recommend her services.Most of all I trust her with something as delicate as my mental health. From the bottom of my heart Dr. Kim, I really appreciate what you have done for me.

My son goes here for speech therapy and we love it there. The front desk is warm and welcoming. The…read morelady who works in the insurance department is very knowledgeable and she was able to help figure out how my plan works and how I can pay. We have the speech therapist Dana, and she is awesome. She has been working with my son and she always has great suggestions! Love it here!

Dr. Nader and Dr. Edwards are great. They listen and act. Everything anyone could want or need from…read morea PCP.

I have been coming to this practice for over 30 years. I have always been seen quickly and have…read morenever had an issue with this practice. Over the years my doctors have come and gone and even returned years later. It never seems to matter which doctor I see. I am well aware that this is a teaching environment and, as an educator myself, I find that encouraging. I can always get in to see a doctor especially if I don't care which one I see and usually I don't. I highly recommend this practice to new patients or new residents in the Norfolk area.