I happened to get a referral from DMH ER for Dr Tuan (I was still having very severe pain in my…read moreknee after being told from my previous Dr. I was healed and that previous Dr refused an MRI) The ER staff also recommended an MRI I am a workmans comp case and I'm aware they can be difficult and frustrating for Dr's and office staff to deal with. Dr Tuan and his staff have been patient and phenomenal in my process. It's the best referral from the hospital I could have been given. Dr Tuan really listened to my needs, issues and concerns. Recommended an MRI, thank god he did because I wasn't healed as previously told by another, was actually in pain for months, working for hours full time on my feet barely able to walk. I was able to get my MRI, have surgery and the next day after healing was night and day for my swelling leg. The swelling that I had for over 6 months in my knee was gone! I can't thank Dr Tuan enough for helping me I'm still in the healing/recovery process but I'm already happy with my results. Every office visit I've had the wait is decent. I would highly recommend this Dr to anyone

I broke my ankle, on a holiday weekend, 1 year ago. I had a trimalleolar fracture with dislocation…read more- which is a devasting break of all the ankle bones and the pain was unbearable. I was in DMH Emergency, and they reached out to Dr. Sams, who came in and performed the surgery (on a Saturday, on a holiday weekend!!!) so I didn't have to go back home in a soft cast and come back for surgery. I have a plate and 11 screws in all ... but, from the moment I came out of surgery I have had ZERO pain. I took ibuprofen the day I came home as a precaution because I thought I would need it (I didn't) - but that was it. NO pain - Dr. Sams was just wonderful, caring, and did an amazing job. I am a little over a year out from my traumatic injury, I have had no physical therapy, no pain, I don't limp, and I am back to walking fast, 5 miles a day with absolutely no issues. Right after the surgery, Dr. Sams spoke with my husband and told him that I would not get arthritis, and so far so good - you would never even guess I broke my leg. So THANK you Dr. Sams, and everyone at Decatur Orthopedic Center - you were all GREAT and kind, I appreciate you more than you will ever know!!!! AND, to anyone reading this - I am 67 years old, this injury could have really derailed me, I was so blessed that Dr. Sams was the doctor who showed up for me! I HIGHLY RECOMMEND Dr. Sams and Decatur Orthopedic Center!

I set foot in the DOC office in Mt. Zion to get a note for my dad- who is on his 5th knee revision…read moreand can no longer walk down a steep asphalt drive way to safely get his mail out of a rural mailbox- so that the post office will deliver it to his door. Greeted by one woman who greets me, asks me what she can do for me, then proceeds to answer the phone and take a message!! She gets off her phone and tells me there is "a 20$ fee for any paperwork". As I explain my dad is no longer stable enough to safely navigate a steep asphalt drive way, and he isn't asking for any extensive paperwork like a handicap placard...she cuts in and says "we don't do those" to which I look her straight in the eye and said "I don't care. I can't believe a senior on fixed income, whose surgeries and office visits has contributed to the office significant revenue stream, is being charged $20 to write that he needs his mail delivered closer so he won't fall down!" I left. Utterly ridiculous! I'll fill it out myself and never step foot in that door again. Wait till those people are on fixed incomes!! This money grabbing doesn't belong in health care. I have been in healthcare 40 years as a nurse and as a provider and I NEVER CHARGED for these needed services. Oh and PS: put the caller on hold. I was here first! How rude!

I was told by the front office that they reached out to my insurance on my behalf and each visit…read morewould only be $50. I paid that $50 upfront each visit. After my three visits concluded I got a bill for $436. I called in and the same girl at the front desk once again looked at my chart, said she remembered me, and that yes it was only $50 each visit so I should contact my insurance. I did, they said she misunderstood. I am now on the hook to pay the additional $436, which ends up being more than cash pay. No help was given other than a "payment plan". It feels like fraud to me.

I was so very pleased with the treatment I received at Ivy Therapy from the moment I walked in the…read moredoor. I was greeted promptly and explained everything. My treatments were on time and greatly helped me to regain my usual activities. When finished I was given exercises that will continue to help my healing. I cannot recommend them highly enough.

Dr V. always listens, cares and helps. The staff is also great and kind. I always recommend Decatur…read moreBack and Neck for chiropractic care.

The other comment is hard to believe. They are easy to work with. Greet you by your first name when…read moreyou walk in. 100% work with you and scheduling. Once you get past the waiting room. The staff is very personable and treat you and your problems with personal care. Don't act like you are just another patient. I've been to numerous chiropractors. This is by far the most personable, and nicest one I've been to.