If you love your family member, absolutely do not send them to River View on the Appomattox. My…read moregrandmother, who suffers from dementia and cannot advocate for herself, has been a resident here for over two years. In just the last 3 months alone, their negligence has resulted in her being rushed to the hospital 5 separate times. The staff consistently fails to provide the most basic, life-sustaining care. She has suffered from severe, life-threatening dehydration and preventable UTIs because the staff simply will not offer her water or change her adult diapers for hours on end. There have been days she was left slumped over and unresponsive in her wheelchair all day, and the staff never even bothered to call her emergency contact. Basic hygiene, like scheduled showers and washing her hair, is ignored for weeks at a time. The turnover is incredibly high, the aides are completely overworked, and management's promises to do better are completely empty. We have officially filed complaints with the Virginia Department of Health and the State Ombudsman. Do not trust this facility with someone's life.

This place is clean and the people that work there are very nice. They have many activities and…read morethe view of the water is wonderful.

I have to give credit where it is due. Once the higher staff was notified of the problem they were…read moreable to address it immediately. I ended up receiving all appointments on time. Kudos to the staff for responding quickly and efficiently to the issue. As always the onsite therapist and staff are great!!

I have had a fantastic experience at IvyRehab Chester. I have mostly worked with Lauren, who is…read moreamazing--the best, if I do say so myself. However, every staff member has greeted me warmly and provided exceptional care. This business truly fosters a family atmosphere, and it is evident at each visit that they genuinely want to see everyone succeed in their healing journey. You can feel the dedication and camaraderie among the doctors and patients alike. I highly recommend this company and this office and would not hesitate to return if needed. Thank you so much for all of your time, effort, and care!

This place is a very comfy residential facility. The staff take great care of their residents and…read morethe Activities they have the residents really enjoy. The food is excellent and the atmosphere is calm and caring.

My father was at a rehabilitation and nursing center in Richmond, for a month. It's located in a…read morenice section of the city, but the facility is not good. Hopewell has been his home since 1987. Finding Brighter Living in Hopewell, has been a godsend. His hometown and the facility is excellent! I'm very comfortable knowing he's in a nice, comfortable and safe environment. I hope my kids ensure I get to spend my last days in such a nice facility.

First of all, I requested to be referred to PT following other medical treatment…read more I had made enough progress to be discharged, with my original PT, Shannon, in my opinion (scored 87/100 on my progress exam. Goal was 65.) I was transferred at about week 7 to Angelica B. Angelica B. was completely checked out of my treatment and just made me do the same stuff every day while she paid more attention to her other patients. "Umm, do your stretches. Do your squats like last time." She refused to discharge me multiple times over multiple days in an attempt to continue charging my insurance. I politely asked several times to be discharged and was refused. I stated continuing to attend PT would severely affect my job (the job that gives me the insurance she was charging). She still refused. It got to a point where she refused so many times it was getting awkward. Ella and the others were staring or pretending not to listen. But no one said anything to help resolve the situation. On my last day, I came in during lunch, before my appointment and told her my sessions were over, and to please discharge me. I overheard her asking Emily if there was a way to charge my insurance for my "visit". They chatted about several ways this could be possible. The "visit" in question was me coming in (as a courtesy) to tell them I would no longer be coming in. Due to previously being refused discharge. Multiple times she tried to get me start my session that day or get me to do something she could charge my insurance for. "So are you gonna start on the treadmill?" After I had just told her I'm no longer coming in and to please discharge me. Before I left, she stated she would update my at home workout plan (so she could charge my insurance). She never sent it. Not that I would use it as I'm fine now. She also stated she would cancel all my other appointments. I left several voicemails after receiving a reminder about my uncancelled appointment. The call was not returned. I called one last time from a different number and Ella picked up. My number was clearly being screened. She finally cancelled my last appointments. Sorry that your office could not charge me $50 for a "no show". I was polite during all of these interactions despite the outright refusal to discharge me, someone who was voluntarily referred in the first place. It was extremely awkward and so obvious that they just wanted to charge my insurance any way they could. When I was walking out after finally being discharged, Emily told me to ring the bell. I just walked out because it didn't feel like anything worth celebrating after my interactions. Angelica laughed as if I couldn't hear her. I was ready to write a good review based on my first 6 weeks with Shannon and the progress I made. But the last two weeks here were phoned in by Angelica and she made it so awkward and uncomfortable for me. I had pleasant interactions with everyone leading up to asking to be discharged.

10 STAR REVIEW for the entire staff at Ivy Rehab!!! Summer and Haley work front desk and do a…read morewonderful job welcoming every patient! I worked with Emily and Angelica during my sessions and they are simply the best! They've cheered me on every step of my recovery journey and made the whole process feel less like "work". Not only do they bring so much knowledge and encouragement during each session, but they've also given me at-home exercises and tips so I can keep building on what I've learned. I'm so grateful for their support, positivity, and genuine care! It's made all the difference in my recovery. Facility is clean and entire staff is friendly! Happy to be done, but sad I won't see them every week! Keep up the great work guys! You truly are helping a lot of people! Y'all are the best!

took my newborn daughter here . worst service EVER . front desk and doctor were RUDE . wouldnt…read moretake my dog here .

They are very kind towards children. My kids love going there to play with the toys and read the…read morebooks. My son loves the Trolls stickers at the front of the office.

I've been a patient for 20+ years and I am 100% DONE! It has steadily gotten worse to the point the…read moreonly thing they care about is billing for office visits. I desperately needed to see someone for a severe allergic reaction to poison ivy, my dr is never available anymore and no one would see me. This is not new for me, my record would show I simply need a prednisone prescription. So I will be pulling my records and finding a new office. Amazon virtual visit was the only doctor I could get! After more than 20 years there!!! My husband got the last appt (same issue) and the nurse practitioner (even though I was willing to pay) and was there with him l, did not need a whole separate appt time, would not even consider treating me. It is literally over my whole body. I have had terrible terrible experiences at urgent care facilities. Prime Care has steadily become less about the patient and more about the billing.

Tami Rickey is my provider. She is thorough and kind. I've been seeing her for about 5 years. 10/10read more

I chose Sheltering Arms for physical therapy following an accident. Their staff handled my case…read morewith seasoned professional care. When it became clear that I was no longer progressing with minimizing migraines and headaches, my primary PT referred me for concussion therapy. Their staff is super friendly and engaging with professional and personal care. I have been doing the concussion therapy now for a couple months when I was finally able to meet with my neurologist. He said that the Sheltering Arms concussion clinic is world renowned. I have never had such amazing therapy that began to address the eye movement issues I've had for years with such specific procedures. I am so grateful for this clinic and all of the staff that work so hard!

i recently had therapy at sheltering arms and i had lesle as my therapist. he is great, kind and…read morepatient the entire staff is wonderful !!!! if i ever go back, i hope to get leslie. this is the place to go.