They were pretty quick to get the CPAP machine, but the follow-through was not very helpful. Would…read morenot return phone calls. Called to order supplies never heard back from them. Their mask fit process was a joke. Daniel said it fit fine, but the mask leaked because the cushion was the wrong size.

For the last several months, they have informed me they can only provide me with one cannula of…read moreeach size, due to shortage, I will be switching DME providers. Hopefully, it is not because they are going through a Medicare review on my account.

Great at delivery- very quick, but didn't have part of what we needed and didn't inform us until…read moredelivery. Returning the equipment is a huge hassle. They only call and give a 30 minute heads up, but you don't know which day. Impossible to coordinate if you work.

Stay away! Stay far, far, far away! I wish I had looked up their reviews before ordering anything…read more They have a garbage rating for a reason. I ordered a replacement backrest for my rollator, picked the one they said was correct for my specific model. It arrived quickly, but it turned out it didn't fit my walker at all; two inches too short on the ends, with knobs too wide to fit through the corresponding holes in the rollator. This was annoying enough, but the real nonsense started when I tried to return it. Turns out no living human ever answers their phone, their chat bot is a joke, and the link on their Returns page will only dump you onto an error page stating, "Page Not Found". Emailing is useless. I've tried twice and no one has replied to me. So, now I'm stuck with a backrest I can't use and no way to return it. Oh, and the cherry on top: If I ever do get someone to get back to me with return info (not holding my breath for that), I'll be required to pay a 15% restocking fee! Yes, for an item that does not fit because they advertised it incorrectly. Pay attention to all these bad reviews. HME got them the old fashioned way: They EARNED them.

The phone system sucks. Always on hold forever. Communication is always trouble with the automated…read morecalls too.

0/5 stars. AVOID HME! After waiting about six weeks for HME to get my order for a BiPap correct, my…read moremachine failed on me. As it is only three months old it is still under warranty. When I went into to exchange it at HME, the guy tried to bully me into paying for the repair because he insisted I must have tipped my machine and gotten water damage. The code the machine was flashing indicated it could have been the blower, the motor, OR water damage. However, I never did anything to my machine that might have caused water damage. In fact, I was sleeping when the stupid thing shut off. HME is terrible. Reddit is full of horror stories about them.

Access Solutions did a VA approved remodel for my husband, a US Army Veteran. I am so glad we…read morechose Access Solutions!! Chris, Dave and the whole Access team were wonderful!!!.Planning with our input and suggestions and explaining every detail and how the remodel would progress. The team at Access Solutions treats customers the way a company should...with respect, dignity, kindness, and understanding. They follow through with all that is planned, and if there is a change of plans they let you know immediately! They are not the kind of company that leaves you hanging....wondering if someone is going to show up. They always have an open line of communication with clients and let you know what is going on. I highly recommend Access Solutions if you are looking for an adaptive remodel!! I guarantee you will not be disappointed!!

From the owner: Welcome to Access Solutions! We specialize in accessible Home modifications of all types and size…read more We have been in business in the Albuquerque area for over 37 years and are here to help you with your in home healthcare equipment needs. We offer sales, installation and service of Barrier Free Showers, Walk in Tubs, Safeway Safety Step Tub Cutouts, Grab Bars, Ramps, Stair Lifts, Patient Lifts, Vehicle Lifts, Mobility Scooters and more. We have a knowledgeable, friendly, experienced staff to answer all your questions. Please call us today or visit our showroom at 4545 McLeod NE Suite A Albuquerque, NM 87109

Having been totally disgusted with HME, I was referred to Rotech. Their ENTIRE staff is amazing,…read morecompletely customer focused while providing the most up to date equipment. I have 3 pieces of equipment from them. The RT's are amazing, their manager has bent over backwards when transitioning from HME who had already billed Medicare for the month. Sonya was my first point of contact, along with the amazing manager Eric. Bivian has had the most contact with me. My only issue is that my cpap machine has a flaw.....not their fault, replaced it once, but am having the same problem. I did contact Resmed, the manufacturer. Biviane has not had a patient with this problem on this machine, however it has multiple complaints from patients on Mycpap.com. Again this is NOT Rotechs doing..............they have already provided two of the resmed 11. We are between a rock and a hardspot as I just want a machine that doesn't have this problem. Nor sure how we can figure this out as I have had to reply on just oxygen at night. I do feel confident they will do whatever they can to help me. I do NOT understand some of the bad reviews a few have posted......if you want a pure garbage company with antiquated equipment and rude employees who tried to coerce me into unethical private pay for the same month medicare paid.....then look at HME. You risk your life with them. I have three providers that each prescribed different home medical devices...............they all appreciate the customer concern Rotech provides their customers.

Rotech was referred by my hospital and quickly filled my order for oxygen and an oxygen generator…read morefor just $26.00. I asked the guy wow $26? Right. He left out that it was monthly. I went online two months later and asked them to cancel. He asked why with an email under Deepak Kumar2. I wrote it's not needed. It responded okay I'll have someone to pick it up. Nothing scheduled. I called to their location. Told them cancel. They didn't. I had a second person to cancel it and that person says oh you need a medical form to cancel the service. I don't know why they didn't explain that during the email. Maybe their AI wasn't working and they had to wing it. Just be careful when your hospital signs you up for their service. They don't tell you that its mandatory and you'll need it til you die or they sign an AMA form.